Service Performance

Every month, the punctuality of departures from all ports will be displayed and updated on this page. All departures are within 5 minutes of scheduled sailing times.

A year on year comparison can be obtained by clicking here

Sailing Performance for December

	2010	2011
Portsmouth (Gunwharf)*	89.4%	89.4%
Fishbourne	91.3%	90.0%
Lymington	90.9%	96.0%
Yarmouth	94.5%	97.6%
Portsmouth Harbour	98.2%	99.4%
Ryde Pier Head	98.0%	99.8%

Sailing Cancellations for December

	2010	2011
Portsmouth (Gunwharf)	16	6*
Fishbourne	18	6*
Lymington	14	22~
Yarmouth	15	23~
Portsmouth Harbour	16	10+
Ryde Pier Head	18	12+
Total cancellations	97	79
Total planned sailings	4747	4462

*Please be advised that departures from Portsmouth Gunwharf may not be representative as some delays to service are outside of Wightlink’s control due to naval movements and harbour closures as deemed necessary by the Queen’s Harbour Master (QHM). ~Cancellations due to high winds in Solent on 8/12/13 December; +Cancellations due to port engine problems on Wight Ryder II

Updated 4 January 2012

Customer Satisfaction Index

Customer research is in place to track satisfaction with a range of aspects of the service provided by Wightlink. This is conducted on line amongst customers who have travelled in the last 8 weeks. Research is on-going and three waves of results are presented here.

This research enables Wightlink to produce a Customer Satisfaction Index which can be tracked over time. Customers score the service on a scale and points are allocated: 100 for excellent; 66 for good; 33 for satisfactory and 0 for poor. From these scores the index is calculated.

There are two indices, one for Island residents and one for visitors to the Island. This ensures that the needs of these two different customer bases are monitored and tracked and that Wightlink responds to the requirements of both groups individually.