Service Performance
Every month, the punctuality of departures from all ports will be displayed and updated on this page. All departures are within 5 minutes of scheduled sailing times.
A year on year comparison can be obtained by clicking here
Sailing Performance for April
| 2011 |
2012 |
|
| Portsmouth (Gunwharf)* | 88.9% | 83.6% |
| Fishbourne |
92.8% | 86.3% |
| Lymington | 88.8% | 94.7% |
| Yarmouth | 95.0% | 95.8% |
| Portsmouth Harbour | 99.4% | 99.1% |
| Ryde Pier Head | 99.8% | 99.4% |
Sailing Cancellations for April
| 2011 | 2012 | |
| Portsmouth (Gunwharf) |
1 | 11+ |
| Fishbourne | 1 | 12+ |
| Lymington | 0 | 4' |
| Yarmouth | 0 | 4' |
| Portsmouth Harbour |
0 | 18~ |
| Ryde Pier Head |
0 | 19~ |
| Total cancellations |
2 |
68 |
| Total planned sailings | 5057 | 4994 |
*Please be advised that departures from Portsmouth Gunwharf may not be representative as some delays to service are outside of Wightlink’s control due to naval movements and harbour closures as deemed necessary by the Queen’s Harbour Master (QHM). + Cancellations due to essential maintenance on St Clare and engine problems with St Faith; ~ Cancellations due to damage to Wight Ryder I; ' Cancellations due to high winds
Updated 9 May 2012
Customer Satisfaction Index
Customer research is in place to track satisfaction with a range of aspects of the service provided by Wightlink. This is conducted on line amongst customers who have travelled in the last 8 weeks. Research is on-going and three waves of results are presented here.
This research enables Wightlink to produce a Customer Satisfaction Index which can be tracked over time. Customers score the service on a scale and points are allocated: 100 for excellent; 66 for good; 33 for satisfactory and 0 for poor. From these scores the index is calculated.
There are two indices, one for Island residents and one for visitors to the Island. This ensures that the needs of these two different customer bases are monitored and tracked and that Wightlink responds to the requirements of both groups individually.
Customer Service Index
The Customer Service Index summarises the range of opinions of service delivery.
Assessment of Wightlink’s Service Delivery
Propensity to Recommend Wightlink
Feedback
Should you have any queries or comments about our service, then please email feedback@wightlink.co.uk
Updated April 2012
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