Questions about Using my Multilink account

We can refund 75% of the value of any unused journeys as long as you apply for a refund up to 30 days after the expiry date of your pass.

Refunds of Passes are processed by the Contact Centre by email using the Contact Us page online or in writing to Contact Centre, Wightlink Ltd, Gunwharf Road, Portsmouth, PO1 2LA. Letter and email must include full name, Address and Pass T Number.

Not at the moment. You must log into the App using the primary account that bought the pass.

Not at the moment. You must log into the App using the primary account that bought the pass.

Yes, if it’s attached to your customer account you’ll see a Ticket Pass option in the menu when you log in.

You must log into the app using the primary account that bought the pass.

Yes, you can. The MyLink foot passenger discount cannot be used to purchase a Multilink Pass. You can, however, use the discount on foot travel and by signing up you can also take advantage of the 15% off hot drinks and bottled water.

Yes, you can. The MyLink foot passenger discount cannot be used to purchase a Multilink Pass. You can, however, use the discount on foot travel and by signing up you can also take advantage of the 15% off hot drinks and bottled water.

You can add more journeys at any time and whenever is most convenient for you.

You can Top Up online here by selecting ‘Top up my Pass’ and logging in to your account or call our Contact Centre who will be happy to help.

Just one thing to remember, you can only Top Up your pass with the same denominations that you previously purchased.

Your pass will be registered for a certain size vehicle. If the vehicle exceeds the dimensions registered on your pass you will not be able to travel using your Multilink Pass but you can purchase a general vehicle ticket that covers the correct vehicle dimensions.

We have two vehicle lengths available. A car or van up to 5m long and up to 2.24m high or a car up to 6m long and up to 2.24m high. Remember to include any tow bars or bike racks etc in the length and height.

You can register an additional two users for the Multilink Vehicle Pass if they live at the same address as you. You will need to show proof of residency for the second and third person and we will then issue additional passes so you can share the number of journeys purchased as you need.

The additional pass holders must book using the main pass holder’s details as these are the details that will be registered with us.

This all depends on how many single, one way tickets you buy. Passes can be purchased in denominations of 10, 20, 40 or 60 single journeys. The more journeys you purchase, the greater the discount.

We will accept a driving licence, HM Forces ID Card or passport as proof of ID but students will also need to show a valid Student Rider, ISIC (International Student Identity Card), TOTUM, UNiDAYS or any photo student ID card with an expiry date or a stamped and signed letter from the school/college/university verifying your student or apprenticeship status.

You can add more journeys at any time and whenever is most convenient for you.

You can Top Up online here by selecting ‘Top up my Pass’ and logging in to your account or call our Contact Centre who will be happy to help.

Just one thing to remember, you can only Top Up your pass with the same denominations that you previously purchased.

You can register one additional user for the Multilink Foot Pass if they are a family member.

The additional pass holder must book using the main pass holder’s details as these are the details that will be registered with us.

Booking online is convenient for most of our customers so we make setting up your online account as easy as possible. All you have to do is complete the set up your Multilink & Season Ticket to use online and we’ll do the rest for you. Easy!

It’s really easy and convenient. Simply log in to your account using your email address and password and continue with your booking. If you’re having problems with your online account you can contact us using the Booking enquiries form, selecting Multilink and we’ll sort it out for you.

Or you can use our booking widget to log in. Select your options and tick the box for ‘I have a Ticket Pass’. You can then select your sailing times and then log in. Booking in advance is recommended as we reserve 15% of space per sailing for Multilink Vehicle bookings.

It’s easy. You can log into your online account or use the Wightlink App to view your remaining journeys. You can also call our Contact Centre and we can tell you the journeys undertaken and answer any questions.

You can amend your booking up to one hour before your scheduled sailing time online, by logging in to your account online, using the Wightlink app or calling our Contact Centre.

Any journeys cancelled up to 24 hours before the scheduled sailing time will be credited back to your Multilink Pass. If you cancel within 24 hours or don’t cancel at all we will not return the journey back to your pass.

You can cancel your booking online or by calling our Contact Centre.

We can refund 75% of the value of any unused journeys as long as you apply for a refund up to 30 days after the expiry date of your pass.

You can return your pass to us with details of your bank sort code, account number and your signature to the Contact Centre, Wightlink Ltd, Gunwharf Road, Portsmouth, PO1 2LA. It can take up to 28 days for a refund to show on your statement.

There are some booking restrictions with Multilink Vehicle Passes. Every sailing, on every day on each route has a minimum of 15% space reserved for Multilink Pass holders.

That’s why we ask that you book in advance and are flexible about the time you travel. We also need you to tell us if you’re not going to travel on your booked sailing so we can offer that space to another Multilink Vehicle Pass holder.