FAQs: At the Port

Please see the Routes & Destinations section of our website for maps to find out where our terminals are located.

If you are using a GPS/Sat Nav systems here are the postcodes:

Portsmouth Gunwharf Car Ferry Terminal - PO1 2LA

Portsmouth Harbour Catamaran Terminal - PO1 3PS

Lymington Car Ferry Terminal - SO41 5SB

Fishbourne Car Ferry Terminal - PO33 4EU

Ryde Pier Head Catamaran Terminal - PO33 2HF

Yarmouth Car Ferry Terminal - PO41 0PB

All our ports with the exception of Yarmouth have a car park. At Yarmouth a council operated car park is located nearby. The car parks operate on a Pay and Display basis. No bookings are taken and payment cannot be taken over the telephone.  Machines are located in the car parks and payment can also be made in the Ticket Offices. For details of car parks see the Routes & Destinations section and click the appropriate port.

Vehicles: Please check-in at the port at least 30 minutes, but not more than 1 hour, before departure time. 

Foot passengers: Please arrive at the terminal at least 15 minutes prior to departure to allow time to purchase your tickets and board the ferry. If arriving by train at Portsmouth Harbour you should allow at least 10 minutes for connecting between trains and the catamaran.  

For operational reasons ships may have to sail a little before or after advertised sailing times.

Taxis are normally available just outside our Catamaran Terminals but our Ticket Office will have a phone number you can call if there are none available at the time.

Yes, trolleys are available at both Ryde Pier and Portsmouth Harbour. Similarly, Wightlink in conjunction with South West Trains have located trolleys close to the station platform for ease of use during connections.

For security reasons we are unable to accept any unattended luggage at any of our terminals.

If you discover that you have lost an item belonging to you then please contact us stating when you travelled, date, route & time.

If you require assistance in any way, please inform a member of staff when you arrive at the Terminal, or on board and we will be only too happy to arrange for someone to help you.

Wheelchairs are available at all of our terminal, please contact a member of staff for assistance.

No, you will not need to show your credit card (unless you have booked an all-inclusive ticket to an Island event such as the Isle of Wight Festival), but you will need to produce the confirmation of the booking.

Take a look in the Guide to the Island section of our website or pick up some leaflets from the Information Point at our Terminals. There are also some visitor guides on our Useful Links page.

Our staff will endeavour to get you on the next possible sailing subject to space being available. You will only have to pay extra if your ticket is not valid on the crossing you are taking. This will depend on the individual ticket conditions and you should enquire with a member of staff if you are unsure.