FAQ - Onboard

 If you discover that you have lost an item belonging to you then please contact us stating when you travelled, date, route & time along with a detailed description of the item.

Yes, dogs travel free onboard our ferries - there is no need to book them.

Wightlink are unable to provide kennels or cages. All animals must be secured in a suitable container or restrained in the appropriate manner. Motorists may keep their animals in the car during the crossing, or take them onto outside deck or designated lounge on board. However, they are not allowed in the main passenger lounges.  Assistance dogs are allowed in the main passenger lounges but must be at the aft or forward end of the ferry, away from cafe/bar areas.

It is the dog owner's responsibility to ensure the animal behaves in an appropriate manner and does not cause distress or inconvenience to other passengers.

All our car ferries on the Portsmouth - Fishbourne route have lifts between the car deck and lounges where you will find toilet facilities for the disabled.

On our Lymington - Yarmouth route there is a disabled lounge on the same level as the main car deck. If you need to be parked close to the lift please ask the member of staff at the Terminal Entrance. The new ships will have a lift to the passenger lounge.

Wheelchairs are available at all our terminals.

If you wish to arrange assistance in advance please contact us.

Each car ferry has a comfortable passenger lounge with a café and bar. There is also an outside seating area and toilet facilities on each car ferry.

Some ships on the Portsmouth - Fishbourne route also have a gift shop or Quay convenience store. Please note that all vessels are no-smoking. All ships are equipped with toilets.

All our car ferries have a café-bar onboard. Cafés are also available in the Catamaran Terminals so you can take refreshments onboard with you.

Portsmouth - Fishbourne: approximately 40 minutes

Portsmouth - Ryde: around 22 minutes

Lymington - Yarmouth: approximately 35 minutes

We recommend all passengers vacate their cars during the crossing and make their way to the upper decks/lounges.
If you are travelling on a dangerous goods crossing then it is compulsory for you to vacate your vehicle.

Wightlink operate a no smoking policy. Smoking is not permitted onboard our vessels except on the open sundecks and is strictly prohibited on the car decks.

Yes, the gangways are wide enough to accommodate disabled motorised scooters, and staff would be more than happy to assist with any additional luggage.

Yes, all vessels have toilet facilities onboard.

Yes you can and if you require assistance please contact a member of our staff when you travel.