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FAQ - Online Booking

I have an AOL/Yahoo/Hotmail/Gmail address and have not received emails from you
Some users (including AOL users) may need to add the @wightlink.co.uk domain to their address book, whitelist or safelist to ensure email from us gets past their junk mail filtering.
I have not received an email to confirm my booking has my booking been made? or remind me of my password
When you have completed your booking you will be shown a screen which confirms the details and gives you a booking reference number. This means that your booking has been successfully made, you should note this number as you will need it to collect your tickets (if appropriate) or if you need to contact us regarding your booking. You should also receive an email confirming the details, if you did not, please contact us and state your name, correct email address and booking reference number and we will investigate.
How do I clear my cookies?
Please use the following instructions for the internet browser you are using to clear your cookies...

Google Chrome

  • Click on the "Tools" menu and select "Options".
  • Click the "Under the Bonnet" tab, locate the "Privacy" section and click the "Clear browsing data" button.
  • Select "Delete cookies and other site data" to delete all cookies from the list (alternatively, you can remove all cookies created within a specific time period by selecting the period you want from the dropdown list).
  • Select "Clear browsing history" to delete traces of which websites you've visited.

Internet Explorer 8 and 9

  • Click "Tools" on the Command bar
  • Select "Delete Browsing History"
  • Select the option for cookies and click "Delete"

Internet Explorer 7

  • Click "Tools" on the Command bar
  • Select "Delete Browsing History"
  • Click "Delete" next to "Cookies"

Mozilla Firefox 3

  • Click on "Tools"
  • Select "Clear recent history"

Opera

  • Go to "Delete private data" on the Tools menu.

Microsoft Internet Explorer 5 (Mac OS)

  • Choose "Preferences" from Edit menu
  • Select "Receiving Files" options
  • Select "Cookies"
  • Select the "Cookies" to be deleted from the list
  • Press "Delete" button

Safari 1.0 (MacOS X)

  • Select "Preferences". Once you're in Preferences, look at the very top of the page, not into the body. Up on top you'll see icons. One of these icons will be "Security".
  • Click on "Security" and a page will open that will show you cookies. Point your curser to "Cookies" and open this.
  • Another page will open showing you a window that allows you to view every cookie. Down at the bottom, you have the option of clicking on "Remove". Click on that.
  • A box will open up asking you if you want to remove all the cookies. click "OK".

Opera

  • To delete all cookies immediately, go to "Delete private data" on the Tools menu.
I have Multilink tickets and want to book online
The procedure for booking Multilink journeys online has changed. For tickets with ticket numbers starting UKL... please contact us for advice.

Step 1

Go to wightlink.co.uk and click Multilink Bookings under the Book Online section. You will be prompted to log in with your email address and password.
“My Tickets” will show a list of all the ticket books you have purchased and individual tickets you have booked.
My Bookings
Click "View" against your book of tickets. Each ticket in the book will have the reference number on the bottom right corner.
DO NOT CLICK ON "NEW BOOKING" ON THE LEFT HAND MENU AS THIS WILL TAKE YOU AWAY FROM MULTILINK BOOKING
If you don't have an online login, or when you login you do not see your book of tickets, email us at info@wightlink.co.uk with the reference number from the book of tickets and we will set it up for you.

Step 2

You will see a list of each ticket in the book. It will show what is booked, what has been used (checked-in) and what is available to use.
ML-Bookings-List

Step 3

To book a space click the “Book travel for...” then choose the route, date and time and click continue. ML Book step 1
ML Book step 2

Step 4

Select a sailing from one of the available crossings offered and click Continue.
That's it, your space is now booked. You will be taken back to the summary page where your booked space will now be listed.
Please note that there may be more than one page of voyages. Click "Next >" to move to the next page. Your booked voyages may not be on the first page.
To book a return crossing repeat step 2-4.
Line
Confirmation - If you require a printed confirmation click "Print This Page" on the summary page. It will print a summary of all the voyages you have booked on that book of tickets. We won't send an email confirmation for Multilink bookings.
Reference Number - Your existing booking number (as printed on the tickets) will be your reference for all booked voyages.
When you travel - When you arrive at the port you just need to hand in a ticket from your book as normal.
Cancelling and changing a booking - Please cancel any journeys you no longer require as other passengers may want the space. To cancel or change a voyages you have booked please contact us on 0871 376 1000 (calls cost 7p per minute plus network extras) or email bookings@wightlink.co.uk quoting the booking reference number and the crossing you want to cancel/change and the new details you want to book.
I have an agent account and want to book online.
Q: I have an account but am not registered for online booking
Please contact us on 023 9285 5212 with your account number for apply.
Q: I don't have an account
Please contact us on 023 9285 5212 to apply.
Q: I have an account and have been registered for online booking
We have produced a guide to help agents book online.
I have Multilink tickets on which the number starts UKL...
To book online we will need to exchange your book with one from our new ticketing system. Please bring all remaining tickets to a Wightlink ticket office.
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FAQ - At the Port
FAQ - Before You Travel
FAQ - Onboard
FAQ - Online Booking

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