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Help with
online booking
I can't log in as my
email address is not recognised
If you have
not booked with our new Online Booking Service (i.e. since 23rd November 2004),
you will need to complete your personal details before you can complete a
booking. To do this, when you are prompted to log in with your email address
click the "New customers" link, or
click here to register
first.
I am on your special
offers mailing list but cannot login
Customers who are on
our existing mailing list will have to register their details with the booking
system as the two are separate for security reasons.
I can't remember my password
If you have forgotten your
password, simply enter your email address in the Email login box
here
and click the "forgotten your
password" link. Your password will then be emailed to the address you
entered providing it is a registered email address.
AOL users may need to add
info@wightlink.co.uk and
bookings@wightlink.co.uk to
their AOL address book, whitelist or safelist to ensure email from us gets
past their junk mail filtering.
If you get a message that the
email address has not been recognised you will need to check that you have
not changed your email address since you last used the system (if you have
you will need to log in with the old one and then follow the
instructions to change it). If this is not the cause you should click the "new
customers" link and complete your details again.
< Back
I have
Multilink tickets and want to book online
In order
to make a booking using one of your prepaid tickets you must:
-
First
register with our booking system as a customer. If you are not
already registered
click here. You do
not need to create another account if you already have one.
-
You then need
to register as a Multilink ticket holder with the number from your book of
tickets. To do this
click here
and use the same Island address and email address that you registered
online with. This is a manual process which may take up to 14 working
days, you will receive an email when your account has been activated for
Multilink bookings.
I registered
with
the booking system and set up for Multilink bookings, so how do I book?
-
To make a
reservation please follow the steps below:
-
Login to
your account with your email address and password on the
www.wightlink.co.uk home page.
You will then be taken to the booking system where you click "new booking"
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From the "Travel Plans" drop-down list select “I have a book of tickets and want to book”. Choose your outward
and return dates and times.
-
Enter the number of passengers, vehicle type and registration number then
click “continue", The next screen shows a "Multlink Holder" fare
(this will be equal to the current year, e.g. £2,007.00 and bears no
relevance to your booking as you have pre-paid tickets). Select
this fare to continue - you will not be asked for payment.
-
Check that the details are correct and then click “check out” to complete
the booking or “make another booking” to make another booking.
When you are at the check-out stage click “Book now” and your booking will
be made and a screen displaying a reference number will appear. Please
make a note of this, as you will need it when you arrive at the port.
Previous bookings will be shown below the latest reference number in
reverse order and you can click on each one to see the details.
-
You
will receive an email to confirm your booking. Please disregard any
references to tickets or value as you already have your tickets for this
booking.
I book with Multlink
tickets online but this time I want to buy a ticket with a credit card
.
If you already book with your
Multilink tickets online but on this occasion would prefer to buy a ticket
with a credit card simply select one on the other options from the Travel
Plans drop-down list.
I have a Promotional Code
and want to book a special offer
Some of our special offers
will be quoted automatically if you select the "My travel plans are fixed,
please quote me" option from the Travel Plans drop-down menu. However,
sometimes you may see an advertisement which asks you to use a special
code, in which case you should:
-
Select "I wish to book using a
promotional offer code" from the Travel Plans drop down menu.
-
Enter the code in the box and
hit "Select". You will then be able to select your sailings from a list of
sailings valid for that fare. If you have seen the offer
advertised on our website, then simply click the "Book Now" button.
Will my tickets be sent in
the post?
Normally we will send your
tickets in the post. However, if you book within seven days of
travel your tickets will be held at the port of departure for collection.
Your confirmation email will advise you if this is the case and should be
presented at the ticket office to claim your tickets. Some fares
state that tickets must be collected at the port of departure irrespective
of when they are booked and if this is the case tickets will not be
posted.
I
have not received an email to confirm my booking, has my booking been
made?
When you have completed your
booking you will be shown a screen which confirms the details and gives
you a booking reference number. This means that your booking has
been successfully made, you should note this number as you will need it to
collect your tickets (if appropriate) or if you need to contact us
regarding your booking. You should also receive an email confirming
the details, if you did not, please email us
here and state your name, correct email address and booking reference
number and we will investigate. AOL customers should add
bookings@wightlink.co.uk to
their address book and/or whitelist.
How do I change my address/telephone number/email address or other
details?
To make any changes to a
booking you have already made, please contact us by telephone on 0871 376 4342 or email
bookings@wightlink.co.uk quoting your booking reference number.
There may be a charge for amending your booking.
You can change the personal
details stored in your online profile for new bookings at any time. To do this, log-in
to the booking system at
www.wightlink.co.uk or
here using your old email address and click
"Your Account". Here, you have an option to change your log-in
password or you can follow a link to change your other details. Once
you have made the changes you require don't forget to click "Update" at
the bottom of the screen to save the changes.
If you
are registered on our special offers mailing list and are changing your
email address you will need to unsubscribe your old one and then subscribe
the new one.
Click here to manage your subscriptions.
I
don't know my car registration number because I will have a hire
car or pool car, how do I book?
Put HIRE CAR or POOL
CAR in the registration field and write the correct number on
your ticket when you pick the car up.
I see a screen that tells
me to upgrade my browser - what should I do?
Our booking system is
optimised for use on the most common web browsers in use today.
Unfortunately it may not yet be compatible with some less popular or older
browsers. If you see a message prompting you to upgrade your browser
please ensure you are using the latest versions available. Upgrades are normally available free of charge from the
browser's website, and we recommend Internet Explorer, Firefox, Netscape
Navigator and Avant Browser for Windows, Firefox for Linux and Safari, Internet
Explorer 5.2, Netscape 7 and Firefox for Mac OS X.
If you have the latest
version of one of the browsers listed above, yet still are unable to
access the site, please ensure you have cookies and java enabled.
How to do this varies depending on the browser and version you are using,
so please check the browsers help section for guidance.
I can see 2 booking reference numbers, have I been
booked twice?
When you have completed your
booking to are taken to the "Your Account" page which lists all the online
bookings you have made under your profile. The most recent one is
shown at the top with a summary. To view the details of the previous
bookings click on the booking number. The confirmation for your new
booking will arrive by email.
I get
a message saying that my payment
card is not yet valid, but it is valid. or
I get a message saying that I need to book/arrive 2 hours before departure,
but it is!
Please check the date and
time settings on your computer. The system will verify information
before it sends it over the internet to our server so if your date and
time settings are wrong it may cause a rejection.
If you
still have a difficulty, please email us
here
or call us on 0871 376 4342
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