Wightlink is your award-winning easy-to-use ferry service with excellent customer service connecting the Isle of Wight with Southern England.
You can choose between three amazing routes:
We are one of the UK’s largest domestic ferry operators, carrying over 4.5 million passengers on more than 45,000 crossings every year. We have invested £45million since 2016 in a new environmentally friendly hybrid energy flagship for the Portsmouth-Fishbourne route.
Our sailings are punctual, reliable and speedy. It takes just 22 minutes by FastCat and from 40 minutes by car ferry to cross the Solent with Wightlink.
Every year, we provide over £800,000 of discounted travel to charities, good causes, Island events, sporting teams and arts groups. Our Wight Taste outlets showcase the best in Island-sourced food and drink. And we ship everything from locomotives for the Isle of Wight Steam Railway to exotic creatures for the Island’s animal parks.
Among our awards for customer service, we have been awarded ‘Best Family Ferry Operator’ by Family Traveller magazine, TripAdvisor’s Certificate of Excellence and a number of awards at Loo of the Year 2017.
Wightlink is Your Link to and from the beautiful Isle of Wight.
We are delighted to announce our plans to introduce the most environmentally friendly ferry ever to serve the Isle of Wight with a host of impressive modern features. The new flagship designed and built specifically for the route, with the capacity to carry the equivalent of 178 cars and more than 1,000 people on each crossing, is planned to come into service in 2018.
Every month, the punctuality of departures from all ports will be displayed and updated on this page. All departures are within five minutes of scheduled sailing times.
% of departures within 5 minutes of schedule
|Portsmouth (Gunwharf)* – Fishbourne||64.6%||92.4%|
|Lymington – Yarmouth||92.5%||97.9%|
|Portsmouth Harbour – Ryde Pier Head||97.5%||98.5%|
*Please be aware that departures from Portsmouth Gunwharf may not be representative as some delays to service are outside of Wightlink’s control due to naval movements and harbour closures as deemed necessary by the Queen’s Harbour Master.
% of sailings we operated based on our our timetable
|Portsmouth (Gunwharf) – Fishbourne||99.6%||96.7%|
|Lymington – Yarmouth||99.8%||99.3%|
|Portsmouth Harbour – Ryde Pier Head||99.6%||99.5%|
Updated 14 May 2018
Should you have any queries or comments regarding our service, then please email email@example.com
Customer research is conducted on behalf of Wightlink to assess and to track customers’ satisfaction with a range of aspects of the service we provide.
Surveys are conducted online to both Mainland and Island residents following the completion of their journey.
Research is on-going and is updated four times a year to cover the following periods:
The latest results presented here are for the period 14 July to 31 August 2016
Total surveys sent:
Customer satisfaction score:
Our questions are quite straightforward. When you give feedback, you are asked to rate our service with five options – excellent, good, OK, poor, or extremely poor.
Our ratings are calculated on a simple formula:
The Wightlink Customer Satisfaction rating = Number of positive responses / Total number of responses as a percentage.
We endeavour to keep our fares at a competitive rate for our customers. The year-on-year price fluctuations for our fixed fares can be found below.
|From Gunwharf & Lymington||Day return||Return||Single||Evening Flyer|
|From Portsmouth Harbour||Day return||Return||Single||Evening Flyer|
|From Fishbourne & Yarmouth||Day return||Return||Single||Evening Flyer|
|From Ryde Pier Head||Day return||Return||Single||Evening Flyer|
|Season tickets||7 days||30 days||90 days||Annual|
|Academic Season tickets||Annual(1 Sep – 31 Jul)|
|Multilink||10 singles||20 Singles||40 singles||60 singles|
|Multilink Vehicle max 5.0m x 2.24m, up to 7 pax||£250.00||£257.00||£475.00||£488.00||£876.00||£900.00||£1,182.00||£1,212.00|
|Multilink Vehicle max 6.0m x 2.24m, up to 7 pax||£324.00||£333.00||£615.00||£632.00||£1,146.00||£1,176.00||£1,545.00||£1,584.00|
|Multilink Motorcycle max 2.0m x 2.24m, up to 2 pax||£131.00||£134.50||£250.00||£257.00||£470.00||£482.00||–||–|
You can fill out our online feedback form and one of our Customer Services team will look into your issues and reply shortly.
Meet Wightlink’s senior managers to share your thoughts and opinions over a warming cuppa.
This round of meetings will be held on board our Portsmouth-Fishbourne and Lymington-Yarmouth car ferries and at our Portsmouth Harbour FastCat terminal.
If you would like to join us and are not travelling on these services, you can get non-landing foot passenger tickets by contacting firstname.lastname@example.org:
If you want to get more involved with your ferry company through regular meetings and other communications, sign up to join one of our Customer Forums. West is for customers who use the Yarmouth-Lymington route, East is for customers who travel Fishbourne or Ryde to Portsmouth. Send an email to email@example.com and we will add you to our list.
These reports include the results from the work undertaken as part of the operation of Wightlink Limited ferry services between Lymington and Yarmouth.
Monitoring Report 23 & 7th Report for Environmental Management Panel – December 2014
Progress Report 3 & the 8th Report for the Environment Management Panel – December 2014
The Environmental Management Panel minutes – 19 November 2015
9th report for Lymington to Yarmouth Ferries – December 2015
Lymington to Yarmouth Ferries – Case summary – December 2015
Environmental Protection Policy – October 2016
Our project includes activities which fall within the Solent and Southampton Water Special Protection Area (SPA) and Solent and Southampton Water Ramsar Site, which are designated as protected sites under the EU Habitats Directive. The Habitats Regulations 2010 implement the Habitats Directive into UK Law. Under the Habitats Regulations, both local planning authorities, the Marine Management Organisation and the Environment Agency are “competent authorities” and were required to assess the potential effects of the project on the integrity of the protected sites and complete an “Appropriate Assessment” prior to granting the consents necessary for the project for which they were responsible. Having taken advice from Natural England, all the competent authorities concluded that our project would not have an adverse effect on the protected European Sites.
Wightlink, as Harbour Authority at Fishbourne, is also a competent authority for the purposes of the habitats regulations, and the following confirmation that the local authorities, the Marine Management Organisation and the Environment Agency had granted the consents necessary for the project to proceed, we were required to carry out our own appropriate assessment of the project before deciding to implement it. Our appropriate assessments were carried out at an extraordinary meeting of the Board of Directors of Wightlink Limited held on 21 April 2016. The Board also concluded that the project would not have an adverse effect either alone or in combination with other projects on the European Protected Sites ie the SPA and the Ramsar Site. Further to that finding in relation to the appropriate assessment, the Board of Wightlink have decided to implement the project. We expect the port improvement works to be completed by Summer 2017 and our proposed new ‘G’ Class Ferry will arrive in Spring 2018 and will be operational shortly thereafter.
The Board of Directors of Wightlink agreed that the minutes of the Extraordinary Board Meeting would be published on our website and these can be found by following the link below:
We support the promotion of our female colleagues both on board our vessels and in shore based occupations into more senior roles in line with their skills, qualifications and experience.
Although the seafaring industry has traditionally been male dominated we are proud to employ an increasing number of female Captains, Chief Officers and shore based Managers providing strong work life balance opportunities on the Solent.
Whilst always recruiting the best people for our roles, regardless of gender, we continually review how to address our gender pay gap.