About us

We are the main link between the Isle of Wight and the mainland. Every year, we carry over 4.5 million passengers, making us one of the UK’s largest domestic ferry operators. We provide Island residents with an easy and frequent service to the mainland, as well as giving millions of holidaymakers a taste of Island life.

Crossings take approximately 22 minutes by FastCat and from 40 minutes by car ferry. And we operate three convenient routes and over 45,000 crossings a year. We are also dedicated to giving excellent customer service and the best facilities on board and at our Terminals.

As most people who travel to and from the Island do so with us, we are truly a part of Island life. We are proud to support IOW communities wherever we can, from sports sponsorship to local regeneration projects. And we offer Isle of Wight residents great value Multilink Pass tickets, making travel to the mainland easy and affordable.

Investing for the future

We are delighted to announce our plans to introduce the most environmentally friendly ferry ever to serve the Isle of Wight with a host of impressive modern features. The new flagship designed and built specifically for the route, with the capacity to carry the equivalent of 178 cars and more than 1,000 people on each crossing, is planned to come into service in 2018.

Wightlink-Ferries_Portsmouth

Wightlink Limited
Registered office:
Wightlink Limited,
Gunwharf Road,
Portsmouth,
PO1 2LA
Registered in England No. 1059267.
Certified to the ISM Code by the Maritime and Coastguard Agency.

Company information

Keith Greenfield is a chartered engineer with a background in transport and telecoms and a former Managing Director of Heathrow Express. He brings to Wightlink a strong track record in customer service and safety management.

“As a keen yachtsman and a regular visitor to the Isle of Wight, I’m delighted to be joining Wightlink,” he says. “This is an exciting point in the company’s development as we invest £45million to improve services on our flagship Fishbourne to Portsmouth Gunwharf route. I am looking forward to working with our staff to build a great future for Wightlink Ferries, our customers and the Isle of Wight.”

John Burrows, who was the company’s interim CEO, has now reverted to his former role of Chief Operating Officer.

Keith-Greenfield-h&s-Ryde-Pier-300dpi

Every month, the punctuality of departures from all ports will be displayed and updated on this page. All departures are within five minutes of scheduled sailing times.

Sailing performance for November 2017

% of departures within 5 minutes of schedule

Route 2016 2017
Portsmouth (Gunwharf)* – Fishbourne 86.4% 97.2%
Lymington – Yarmouth 96.9% 95.0%
Portsmouth Harbour – Ryde Pier Head 98.9% 99.5%

*Please be aware that departures from Portsmouth Gunwharf may not be representative as some delays to service are outside of Wightlink’s control due to naval movements and harbour closures as deemed necessary by the Queen’s Harbour Master.

Sailing cancellations for November 2017

Route 2016 2017
Weather / Other Weather / Other
Portsmouth (Gunwharf) – Fishbourne 9 0
Lymington – Yarmouth 2 8
Portsmouth Harbour – Ryde Pier Head 6 15
Total cancellations 17 23
Total planned sailings 3,201 3,194

Updated 7 December 2017

Should you have any queries or comments regarding our service, then please email feedback@wightlink.co.uk

Customer Satisfaction Ratings

Customer research is conducted on behalf of Wightlink to assess and to track customers’ satisfaction with a range of aspects of the service we provide.

Surveys are conducted online to both Mainland and Island residents following the completion of their journey.

Research is on-going and is updated four times a year to cover the following periods:

  • 01 January to 30 March
  • 31 March to 13 July
  • 14 July to 31 August
  • 01 September to 31 December

The latest results presented here are for the period 14 July to 31 August 2016

Total surveys sent:

47,804

Total respondents:

11,255

Customer satisfaction score:

94.8%

How you rate service

Our questions are quite straightforward. When you give feedback, you are asked to rate our service with five options – excellent, good, OK, poor, or extremely poor.

How we calculate our ratings

Our ratings are calculated on a simple formula:
The Wightlink Customer Satisfaction rating = Number of positive responses / Total number of responses as a percentage.

Feedback

Should you have any queries or comments about our service, then please email:
feedback@wightlink.co.uk or complete or online form here.

We endeavour to keep our fares at a competitive rate for our customers. The year-on-year price fluctuations for our fixed fares can be found below.

Foot passenger fares

From Gunwharf & Lymington Day return Return Single Evening Flyer
2014/15 2015/16 2014/15 2015/16 2014/15 2015/16 2014/15 2015/16
Adult £14.20 £14.60 £19.40 £20.00 £9.70 £10.00 £12.20 £12.60
Child (5-15) £7.10 £7.30 £9.70 £10.00 £4.85 £5.00 £6.10 £6.30
Student £12.10 £12.40 £16.50 £16.90 £8.25 £8.45 £8.20 £8.40
Senior (60+) £10.70 £11.00 £14.60 £15.00 £7.30 £7.50 £9.20 £9.40

From Portsmouth Harbour Day return Return Single Evening Flyer
2014/15 2015/16 2014/15 2015/16 2014/15 2015/16 2014/15 2015/16
Adult £17.80 £18.40 £24.40 £25.00 £12.20 £12.50 £12.20 £12.60
Child (5-15) £8.90 £9.20 £12.20 £12.50 £6.10 £6.25 £6.10 £6.30
Student £13.40 £13.80 £16.40 £18.90 £8.20 £9.45 £8.20 £9.40
Senior (60+) £13.40 £13.80 £18.40 £18.90 £9.20 £9.45 £9.20 £9.40

From Fishbourne & Yarmouth Day return Return Single Evening Flyer
2014/15 2015/16 2014/15 2015/16 2014/15 2015/16 2014/15 2015/16
Adult £13.60 £14.00 £19.40 £20.00 £9.70 £10.00 £12.20 £12.60
Child (5-15) £6.80 £7.00 £9.70 £10.00 £4.85 £5.00 £6.10 £6.30
Student £11.60 £12.00 £16.50 £16.90 £8.25 £8.45 £8.20 £9.40
Senior (60+) £10.20 £10.50 £14.60 £15.00 £7.30 £7.50 £9.20 £9.40

From Ryde Pier Head Day return Return Single Evening Flyer
2014/15 2015/16 2014/15 2015/16 2014/15 2015/16 2014/15 2015/16
Adult £13.60 £14.00 £24.40 £25.00 £12.20 £12.50 £12.20 £12.60
Child (5-15) £6.80 £7.00 £12.20 £12.50 £6.10 £6.25 £6.10 £6.30
Student £10.20 £10.50 £16.40 £18.90 £8.20 £9.45 £8.20 £9.40
Senior (60+) £10.20 £10.50 £18.40 £18.90 £9.20 £9.45 £9.20 £9.40

Season tickets

Season tickets 7 days 30 days 90 days Annual
2014/15 2015/16 2014/15 2015/16 2014/15 2015/16 2014/15 2015/16
Adult £55.20 £56.70 £199.00 £204.00 £515.00 £528.00 £1,720.00 £1,766.00
Child (5-15) £27.60 £28.35 £99.50 £102.00 £257.50 £264.00 £860.00 £883.00
Student (18+) £46.80 £48.20 £169.00 £173.00 £435.00 £449.00
Student (16-18) £27.60 £28.35 £99.50 £102.00 £257.50 £264.00

Student/Teacher£785.00£805.00

Academic Season tickets Annual(1 Sep – 31 Jul)
2014/15 2015/16

Multilink

Multilink 10 singles 20 Singles 40 singles 60 singles
2014/15 2015/16 2014/15 2015/16 2014/15 2015/16 2014/15 2015/16
Adult £59.00 £61.00 £114.00 £118.00 £208.00 £212.00 £282.00 £288.00
Child (5-15) £29.50 £30.50 £57.00 £59.00 £104.00 £106.00 £141.00 £144.00
Student (18+) £50.50 £52.00 £96.00 £99.00 £176.00 £180.00 £240.00 £246.00
Multilink Vehicle max 5.0m x 2.24m, up to 7 pax £250.00 £257.00 £475.00 £488.00 £876.00 £900.00 £1,182.00 £1,212.00
Multilink Vehicle max 6.0m x 2.24m, up to 7 pax £324.00 £333.00 £615.00 £632.00 £1,146.00 £1,176.00 £1,545.00 £1,584.00
Multilink Motorcycle max 2.0m x 2.24m, up to 2 pax £131.00 £134.50 £250.00 £257.00 £470.00 £482.00

Wightlink welcomes feedback from customers. There are several ways of getting in touch with us to share your views

Comments, complaints or compliments?

You can fill out our online feedback form and one of our Customer Services team will look into your issues and reply shortly.

Meet the managers

Meet Wightlink’s senior managers to share your thoughts and opinions over a warming cuppa and a mince pie.

This round of meetings will be held on board our Portsmouth-Fishbourne and Lymington-Yarmouth car ferries and at our Portsmouth Harbour FastCat terminal.

If you would like to join us and are not travelling on these services, you can get non-landing foot passenger tickets by contacting feedback@wightlink.co.uk:

  • Thursday 7 December: 16:00 leaving Portsmouth, 17:00, leaving Fishbourne
  • Tuesday 12 December: 16:00 leaving Lymington, 17:05 leaving Yarmouth
  • Monday 18 December: 16:00-18:00 Portsmouth Harbour FastCat terminal

Wightlink Customer Forums West and East

If you want to get more involved with your ferry company through regular meetings and other communications, sign up to join one of our Customer Forums. West is for customers who use the Yarmouth-Lymington route, East is for customers who travel Fishbourne or Ryde to Portsmouth. Send an email to and we will add you to our list.

Our project includes activities which fall within the Solent and Southampton Water Special Protection Area (SPA) and Solent and Southampton Water Ramsar Site, which are designated as protected sites under the EU Habitats Directive. The Habitats Regulations 2010 implement the Habitats Directive into UK Law. Under the Habitats Regulations, both local planning authorities, the Marine Management Organisation and the Environment Agency are “competent authorities” and were required to assess the potential effects of the project on the integrity of the protected sites and complete an “Appropriate Assessment” prior to granting the consents necessary for the project for which they were responsible. Having taken advice from Natural England, all the competent authorities concluded that our project would not have an adverse effect on the protected European Sites.

Wightlink, as Harbour Authority at Fishbourne, is also a competent authority for the purposes of the habitats regulations, and the following confirmation that the local authorities, the Marine Management Organisation and the Environment Agency had granted the consents necessary for the project to proceed, we were required to carry out our own appropriate assessment of the project before deciding to implement it. Our appropriate assessments were carried out at an extraordinary meeting of the Board of Directors of Wightlink Limited held on 21 April 2016. The Board also concluded that the project would not have an adverse effect either alone or in combination with other projects on the European Protected Sites ie the SPA and the Ramsar Site. Further to that finding in relation to the appropriate assessment, the Board of Wightlink have decided to implement the project. We expect the port improvement works to be completed by Summer 2017 and our proposed new ‘G’ Class Ferry will arrive in Spring 2018 and will be operational shortly thereafter.

The Board of Directors of Wightlink agreed that the minutes of the Extraordinary Board Meeting would be published on our website and these can be found by following the link below:

Minute of the Board meeting 21 April 2016


Low vehicles (LV)

Up to 5.00m long
Up to 2.24m high
Cars, small vans and any other vehicle up to 5m long
high vehicles isle of wight

High vehicles (HV)

Up to 5.00m long
Over 2.24m to 4.2m high
Cars, small vans and any other vehicle up to 5m long
high vehicles isle of wight

Low passenger vehicles (LP)

5.01m to 15m long
Up to 2.24m high
Longer cars, pick-ups built on a car chassis, passenger vehicles with up to 7 seats and specially adapted disabled vehicles, 5.01m to 15m long.
low passenger vehicles isle of wight

High passenger vehicles (HP)

5.01m to 15m long
Over 2.24m to 4.2m high
Longer cars, pick-ups built on a car chassis, passenger vehicles with up to 7 seats and specially adapted disabled vehicles, 5.01m to 15m long.
high passenger vehicles isle of wight high passenger vehicles isle of wight

Low motorhome (LM)

Recreational vehicle 5.01m to 15m long
Up to 2.24m high.
Recreational vehicles built or adapted for sleeping which include fitted seating and kitchen facilities.
low motorhome vehicles isle of wight

High motorhome (HM)

Recreational vehicle 5.01m to 15m long
Up to 4.2m high.
Recreational vehicles built or adapted for sleeping which include fitted seating and kitchen facilities.
high motorhome vehicles isle of wight

Low commercial vehicles (LF)

Commercial vehicle 5.01m to 7m long
Up to 2.24m high
Vans, pick-ups, trucks and other goods vehicles designed to carry heavy loads 5.1m and longer and have not been specifically constructed or adapted for the carriage of passengers.
high passenger vehicles isle of wight

High commercial vehicles (HF)

Commercial vehicle 5.01m to 7m long
Over 2.24m to 4.2m high
Vans, pick-ups, trucks and other goods vehicles designed to carry heavy loads 5.1m and longer and have not been specifically constructed or adapted for the carriage of passengers.
high passenger vehicles isle of wight

Freight rigid (FR)

Freight vehicle 7.01m to 12m long
Up to 4.2m high.
Single chassis freight vehicles designed to carry heavy loads.
low freight vehicles isle of wight

Freight artic (FA)

Freight vehicle over 12m to 19m long
Up to 4.2m high.
Tractor-trailer freight vehicle up to 44 tonne GVWR with a split chassis or separate unit designed to carry heavy loads.
high freight vehicles isle of wight

Minibus (MINI)

Passenger vehicles 5.01m to 8m long
Over 2.24m to 4.2m high
Passenger vehicles with 8-17 seats.
high passenger vehicles isle of wight

Coaches

Because we need to know additional information for coach bookings such as loaded and empty passenger numbers, please visit our Coach page to make your booking
high passenger vehicles isle of wight

Motorcycle/trike/quad (MC)

Vehicles up to 3.5m long.
Motorcycles, Motorcycles with sidecars, three or four wheeled personal powered tricycle, TWIZY or quad bike up to 3.5m long.
low freight vehicles isle of wight

Bicycles and mobility scooters

Mobility Scooters must be battery powered.
Electric bikes must retain the ability to be pedalled by the rider.
Pushbikes, e-bikes and battery powered Mobility scooters travel free of charge when a customer purchases a foot passenger ticket.
No need to book separately.
high freight vehicles isle of wight