About us

More ferries, more routes, more often

Wightlink is your award-winning easy-to-use ferry service with excellent customer service connecting the Isle of Wight with Southern England.

You can choose between three amazing routes:

  • Portsmouth – Fishbourne car ferries
  • Lymington – Yarmouth car ferries
  • Portsmouth Harbour – Ryde Pier Head FastCat passenger catamarans

We are one of the UK’s largest domestic ferry operators, carrying over 4.5 million passengers on more than 45,000 crossings every year. We have invested £45million since 2016 in a new environmentally friendly hybrid energy flagship for the Portsmouth-Fishbourne route.

Our sailings are punctual, reliable and speedy. It takes just 22 minutes by FastCat and from 40 minutes by car ferry to cross the Solent with Wightlink.

Every year, we provide over £800,000 of discounted travel to charities, good causes, Island events, sporting teams and arts groups. Our Wight Taste outlets showcase the best in Island-sourced food and drink. And we ship everything from locomotives for the Isle of Wight Steam Railway to exotic creatures for the Island’s animal parks.

Among our awards for customer service, we have been awarded ‘Best Family Ferry Operator’ by Family Traveller magazine, TripAdvisor’s Certificate of Excellence and a number of awards at Loo of the Year 2017.

Wightlink is Your Link to and from the beautiful Isle of Wight.

Investing for the future

We are delighted to announce our plans to introduce the most environmentally friendly ferry ever to serve the Isle of Wight with a host of impressive modern features. The new flagship designed and built specifically for the route, with the capacity to carry the equivalent of 178 cars and more than 1,000 people on each crossing, is planned to come into service in 2018.

Victoria of Wight

Wightlink Limited
Registered office:
Wightlink Limited,
Gunwharf Road,
Portsmouth,
PO1 2LA
Registered in England No. 1059267.
Certified to the ISM Code by the Maritime and Coastguard Agency.

Company information

Every month, the punctuality of departures from all ports will be displayed and updated on this page. All departures are within five minutes of scheduled sailing times.

Sailing performance for April 2018

% of departures within 5 minutes of schedule

Route 2017 2018
Portsmouth (Gunwharf)* – Fishbourne 64.6% 92.4%
Lymington – Yarmouth 92.5% 97.9%
Portsmouth Harbour – Ryde Pier Head 97.5% 98.5%

*Please be aware that departures from Portsmouth Gunwharf may not be representative as some delays to service are outside of Wightlink’s control due to naval movements and harbour closures as deemed necessary by the Queen’s Harbour Master.

Sailing reliability for April 2018

% of sailings we operated based on our our timetable

Route 2017 2018
Portsmouth (Gunwharf) – Fishbourne 99.6% 96.7%
Lymington – Yarmouth 99.8% 99.3%
Portsmouth Harbour – Ryde Pier Head 99.6% 99.5%

Updated 14 May 2018

Should you have any queries or comments regarding our service, then please email feedback@wightlink.co.uk

Customer Satisfaction Ratings

Customer research is conducted on behalf of Wightlink to assess and to track customers’ satisfaction with a range of aspects of the service we provide.

Surveys are conducted online to both Mainland and Island residents following the completion of their journey.

Research is on-going and is updated four times a year to cover the following periods:

  • 01 January to 30 March
  • 31 March to 13 July
  • 14 July to 31 August
  • 01 September to 31 December

The latest results presented here are for the period 14 July to 31 August 2016

Total surveys sent:

47,804

Total respondents:

11,255

Customer satisfaction score:

94.8%

How you rate service

Our questions are quite straightforward. When you give feedback, you are asked to rate our service with five options – excellent, good, OK, poor, or extremely poor.

How we calculate our ratings

Our ratings are calculated on a simple formula:
The Wightlink Customer Satisfaction rating = Number of positive responses / Total number of responses as a percentage.

Feedback

Should you have any queries or comments about our service, then please email:
feedback@wightlink.co.uk or complete or online form here.

We endeavour to keep our fares at a competitive rate for our customers. The year-on-year price fluctuations for our fixed fares can be found below.

Foot passenger fares

From Gunwharf & Lymington Day return Return Single Evening Flyer
2014/15 2015/16 2014/15 2015/16 2014/15 2015/16 2014/15 2015/16
Adult £14.20 £14.60 £19.40 £20.00 £9.70 £10.00 £12.20 £12.60
Child (5-15) £7.10 £7.30 £9.70 £10.00 £4.85 £5.00 £6.10 £6.30
Student £12.10 £12.40 £16.50 £16.90 £8.25 £8.45 £8.20 £8.40
Senior (60+) £10.70 £11.00 £14.60 £15.00 £7.30 £7.50 £9.20 £9.40

From Portsmouth Harbour Day return Return Single Evening Flyer
2014/15 2015/16 2014/15 2015/16 2014/15 2015/16 2014/15 2015/16
Adult £17.80 £18.40 £24.40 £25.00 £12.20 £12.50 £12.20 £12.60
Child (5-15) £8.90 £9.20 £12.20 £12.50 £6.10 £6.25 £6.10 £6.30
Student £13.40 £13.80 £16.40 £18.90 £8.20 £9.45 £8.20 £9.40
Senior (60+) £13.40 £13.80 £18.40 £18.90 £9.20 £9.45 £9.20 £9.40

From Fishbourne & Yarmouth Day return Return Single Evening Flyer
2014/15 2015/16 2014/15 2015/16 2014/15 2015/16 2014/15 2015/16
Adult £13.60 £14.00 £19.40 £20.00 £9.70 £10.00 £12.20 £12.60
Child (5-15) £6.80 £7.00 £9.70 £10.00 £4.85 £5.00 £6.10 £6.30
Student £11.60 £12.00 £16.50 £16.90 £8.25 £8.45 £8.20 £9.40
Senior (60+) £10.20 £10.50 £14.60 £15.00 £7.30 £7.50 £9.20 £9.40

From Ryde Pier Head Day return Return Single Evening Flyer
2014/15 2015/16 2014/15 2015/16 2014/15 2015/16 2014/15 2015/16
Adult £13.60 £14.00 £24.40 £25.00 £12.20 £12.50 £12.20 £12.60
Child (5-15) £6.80 £7.00 £12.20 £12.50 £6.10 £6.25 £6.10 £6.30
Student £10.20 £10.50 £16.40 £18.90 £8.20 £9.45 £8.20 £9.40
Senior (60+) £10.20 £10.50 £18.40 £18.90 £9.20 £9.45 £9.20 £9.40

Season tickets

Season tickets 7 days 30 days 90 days Annual
2014/15 2015/16 2014/15 2015/16 2014/15 2015/16 2014/15 2015/16
Adult £55.20 £56.70 £199.00 £204.00 £515.00 £528.00 £1,720.00 £1,766.00
Child (5-15) £27.60 £28.35 £99.50 £102.00 £257.50 £264.00 £860.00 £883.00
Student (18+) £46.80 £48.20 £169.00 £173.00 £435.00 £449.00
Student (16-18) £27.60 £28.35 £99.50 £102.00 £257.50 £264.00

Student/Teacher£785.00£805.00

Academic Season tickets Annual(1 Sep – 31 Jul)
2014/15 2015/16

Multilink

Multilink 10 singles 20 Singles 40 singles 60 singles
2014/15 2015/16 2014/15 2015/16 2014/15 2015/16 2014/15 2015/16
Adult £59.00 £61.00 £114.00 £118.00 £208.00 £212.00 £282.00 £288.00
Child (5-15) £29.50 £30.50 £57.00 £59.00 £104.00 £106.00 £141.00 £144.00
Student (18+) £50.50 £52.00 £96.00 £99.00 £176.00 £180.00 £240.00 £246.00
Multilink Vehicle max 5.0m x 2.24m, up to 7 pax £250.00 £257.00 £475.00 £488.00 £876.00 £900.00 £1,182.00 £1,212.00
Multilink Vehicle max 6.0m x 2.24m, up to 7 pax £324.00 £333.00 £615.00 £632.00 £1,146.00 £1,176.00 £1,545.00 £1,584.00
Multilink Motorcycle max 2.0m x 2.24m, up to 2 pax £131.00 £134.50 £250.00 £257.00 £470.00 £482.00

Wightlink welcomes feedback from customers. There are several ways of getting in touch with us to share your views

Comments, complaints or compliments?

You can fill out our online feedback form and one of our Customer Services team will look into your issues and reply shortly.

Meet the managers

Meet Wightlink’s senior managers to share your thoughts and opinions over a warming cuppa.

This round of meetings will be held on board our Portsmouth-Fishbourne and Lymington-Yarmouth car ferries and at our Portsmouth Harbour FastCat terminal.

If you would like to join us and are not travelling on these services, you can get non-landing foot passenger tickets by contacting feedback@wightlink.co.uk:

  • Tuesday 15 May: 16:00 leaving Fishbourne, 17:00, leaving Portsmouth, on board St Clare
  • Wednesday 1 August: 16:00-18:00 at Yarmouth ticket office
  • Tuesday 25 September: 16:00-18:00 at Ryde Pier Head FastCat terminal

Wightlink Customer Forums West and East

If you want to get more involved with your ferry company through regular meetings and other communications, sign up to join one of our Customer Forums. West is for customers who use the Yarmouth-Lymington route, East is for customers who travel Fishbourne or Ryde to Portsmouth. Send an email to and we will add you to our list.

Our project includes activities which fall within the Solent and Southampton Water Special Protection Area (SPA) and Solent and Southampton Water Ramsar Site, which are designated as protected sites under the EU Habitats Directive. The Habitats Regulations 2010 implement the Habitats Directive into UK Law. Under the Habitats Regulations, both local planning authorities, the Marine Management Organisation and the Environment Agency are “competent authorities” and were required to assess the potential effects of the project on the integrity of the protected sites and complete an “Appropriate Assessment” prior to granting the consents necessary for the project for which they were responsible. Having taken advice from Natural England, all the competent authorities concluded that our project would not have an adverse effect on the protected European Sites.

Wightlink, as Harbour Authority at Fishbourne, is also a competent authority for the purposes of the habitats regulations, and the following confirmation that the local authorities, the Marine Management Organisation and the Environment Agency had granted the consents necessary for the project to proceed, we were required to carry out our own appropriate assessment of the project before deciding to implement it. Our appropriate assessments were carried out at an extraordinary meeting of the Board of Directors of Wightlink Limited held on 21 April 2016. The Board also concluded that the project would not have an adverse effect either alone or in combination with other projects on the European Protected Sites ie the SPA and the Ramsar Site. Further to that finding in relation to the appropriate assessment, the Board of Wightlink have decided to implement the project. We expect the port improvement works to be completed by Summer 2017 and our proposed new ‘G’ Class Ferry will arrive in Spring 2018 and will be operational shortly thereafter.

The Board of Directors of Wightlink agreed that the minutes of the Extraordinary Board Meeting would be published on our website and these can be found by following the link below:

Minute of the Board meeting 21 April 2016

We support the promotion of our female colleagues both on board our vessels and in shore based occupations into more senior roles in line with their skills, qualifications and experience.

Although the seafaring industry has traditionally been male dominated we are proud to employ an increasing number of female Captains, Chief Officers and shore based Managers providing strong work life balance opportunities on the Solent.

Whilst always recruiting the best people for our roles, regardless of gender, we continually review how to address our gender pay gap.


Low vehicles (LV)

Up to 5.00m long
Up to 2.24m high
Cars, small vans and any other vehicle up to 5m long
high vehicles isle of wight

High vehicles (HV)

Up to 5.00m long
Over 2.24m to 4.2m high
Cars, small vans and any other vehicle up to 5m long
high vehicles isle of wight

Low passenger vehicles (LP)

5.01m to 15m long
Up to 2.24m high
Longer cars, pick-ups built on a car chassis, passenger vehicles with up to 7 seats and specially adapted disabled vehicles, 5.01m to 15m long.
low passenger vehicles isle of wight

High passenger vehicles (HP)

5.01m to 15m long
Over 2.24m to 4.2m high
Longer cars, pick-ups built on a car chassis, passenger vehicles with up to 7 seats and specially adapted disabled vehicles, 5.01m to 15m long.
high passenger vehicles isle of wight high passenger vehicles isle of wight

Low motorhome (LM)

Recreational vehicle 5.01m to 15m long
Up to 2.24m high.
Recreational vehicles built or adapted for sleeping which include fitted seating and kitchen facilities.
low motorhome vehicles isle of wight

High motorhome (HM)

Recreational vehicle 5.01m to 15m long
Up to 4.2m high.
Recreational vehicles built or adapted for sleeping which include fitted seating and kitchen facilities.
high motorhome vehicles isle of wight

Low commercial vehicles (LF)

Commercial vehicle 5.01m to 7m long
Up to 2.24m high
Vans, pick-ups, trucks and other goods vehicles designed to carry heavy loads 5.1m and longer and have not been specifically constructed or adapted for the carriage of passengers.
high passenger vehicles isle of wight

High commercial vehicles (HF)

Commercial vehicle 5.01m to 7m long
Over 2.24m to 4.2m high
Vans, pick-ups, trucks and other goods vehicles designed to carry heavy loads 5.1m and longer and have not been specifically constructed or adapted for the carriage of passengers.
high passenger vehicles isle of wight

Freight rigid (FR)

Freight vehicle 7.01m to 12m long
Up to 4.2m high.
Single chassis freight vehicles designed to carry heavy loads.
low freight vehicles isle of wight

Freight artic (FA)

Freight vehicle over 12m to 19m long
Up to 4.2m high.
Tractor-trailer freight vehicle up to 44 tonne GVWR with a split chassis or separate unit designed to carry heavy loads.
high freight vehicles isle of wight

Minibus (MINI)

Passenger vehicles 5.01m to 8m long
Over 2.24m to 4.2m high
Passenger vehicles with 8-17 seats.
high passenger vehicles isle of wight

Coaches

Because we need to know additional information for coach bookings such as loaded and empty passenger numbers, please visit our Coach page to make your booking
high passenger vehicles isle of wight

Motorcycle/trike/quad (MC)

Vehicles up to 3.5m long.
Motorcycles, Motorcycles with sidecars, three or four wheeled personal powered tricycle, TWIZY or quad bike up to 3.5m long.
low freight vehicles isle of wight

Bicycles and mobility scooters

Mobility Scooters must be battery powered.
Electric bikes must retain the ability to be pedalled by the rider.
Pushbikes, e-bikes and battery powered Mobility scooters travel free of charge when a customer purchases a foot passenger ticket.
No need to book separately.
high freight vehicles isle of wight