Welcoming your feedback
We want your help to improve our service to be the easiest way to travel with outstanding customer service – that’s why we guarantee to deal with your feedback within five working days.
We welcome your thoughts on Wightlink and are committed to dealing with you fairly.
What to do
So that we can help you, please provide as much information as possible within ten days of travel. There are some prompts below.
Helpful information would include date, time, location, details, any action taken at the time and any action taken since.
How to do it
Email our dedicated team at firstname.lastname@example.org
Or write to:
What happens next
If we haven’t been able to help you
We’d be disappointed but you can contact our Head of Customer Experience, who will be in touch within 10 working days of receiving your letter.
If you’re still unhappy you can contact ABTA:
31 Park Street
We have other formats too
Our feedback guarantee is available in recorded format, to view on our website or you can request it in writing, including braille.
Our feedback team are here to help you so please treat them nicely.