Keith Greenfield with customerWelcoming your feedback

We want your help to improve our service to be the easiest way to travel with outstanding customer service – that’s why we guarantee to deal with your feedback within five working days.

We welcome your thoughts on Wightlink and are committed to dealing with you fairly.

What to do

So that we can help you, please provide as much information as possible within ten days of travel. There are some prompts below.

Helpful information would include date, time, location, details, any action taken at the time and any action taken since.

How to do it

Email our dedicated team at feedback@wightlink.co.uk

Or write to:

Feedback
Wightlink Ltd
Gunwharf Road
Portsmouth
PO1 2LA

What happens next

We will:

  • Electronically store your feedback in accordance with data protection legislation.
  • Not use your data for marketing purposes.
  • Not share your details with staff you feel have let you down.
  • Will deal with your feedback within 5 days, please allow a few more days for weekends and bank holidays.
  • Let you know your feedback has been received with an automatic acknowledgement.
  • Let you know if we need more time to consider your feedback.
  • Look at your feedback fairly, we don’t take sides.
  • Suspend legal or debt recovery action while an issue is being investigated.

If we haven’t been able to help you

We’d be disappointed but you can contact our Head of Customer Experience, who will be in touch within 10 working days of receiving your letter.

If you’re still unhappy you can contact ABTA:

31 Park Street
London
SE1 9EQ

We have other formats too

Our feedback guarantee is available in recorded format, to view on our website or you can request it in writing, including braille.

Our feedback team are here to help you so please treat them nicely.

Find out the size of your vehicle by entering your registration number

At this time, this feature is only available for cars and vans

Registration number

E.g CU57ABC
Without any roofboxes, towbars, bicycle racks or trailers your vehicle should be:
Vehicle length

Vehicle height

Wrong details? Please click here to enter your vehicle sizes manually

Your vehicle registration number could not be found

Choose your vehicle size manually here, you can find your vehicle height and width at Parkers.

Without any roofboxes, towbars, bicycle racks or trailers your vehicle should be:
Vehicle length

Vehicle height

Wrong details? Please click here to enter your vehicle sizes manually

Is there anything on your vehicle which makes it longer or higher than the dimensions shown here, such as a bike rack, towbar or roof box, but excluding a trailer or caravan?

Does your vehicle have a trailer or caravan?

Please select which type of vehicle you have

Below you will find all other vehicle types with some information around their size.
We recommend that you measure your vehicle before booking

Dangerous goods (including compressed gas etc. used for medical purposes) must be declared at least 24 hours before travel.

Camping gas canisters must be declared when you arrive at the port.

Please measure your motorcycle from your front wheel to the rear of your bike, including any extras which make the vehicle longer or taller such as a bike rack, towbar or roof box, but excluding a trailer or caravan.
Please measure your vehicle from your front bumper to the rear of your car, and from the bottom of your tyres to the roof of your car, including any extras which make the vehicle longer or taller such as a bike rack, towbar or roof box, but excluding a trailer or caravan.

What is the length and height of the vehicle?

Does your vehicle have a trailer or caravan?

This information will be added to your booking