Frequently Asked Questions

Browse FAQ

If you've any questions relating to your booking, crossing, or about the Isle of Wight in general, then you've come to the right place.

Choose from the sections below to answer your query.

Search all FAQ

All

We offer several convenient ways for you to book a sailing with us.

You can book in advance online free of charge, or, for a £5.00 Booking Fee, for vehicles only, you can visit one of our Ticket Offices or call our Contact Centre.

If you decide to travel on a sailing within the hour (Go Show) our Ticket Office will charge a £10.00 Booking Fee for vehicles. Foot passengers and motorcycles will not be charged a Booking Fee. Don’t worry though, if you change your mind or we are unable to board you, a Go Show is fully refundable.


9 people found this faq useful.

We always recommend you book in advance to ensure space on your chosen sailing. During holiday periods and festivals, it is essential. Also, the further in advance you book, the more likely you are to pay a lower fare.


10 people found this faq useful.

If your sailing is cancelled, we will do our best to make sure you are on the next available sailing. If your sailing is cancelled or delayed by at least 90 minutes and you decide not to travel you can claim a full refund.

If you are delayed by more than 60 minutes to your scheduled arrival time, then you may be able to claim some of the fare back as compensation. You can’t claim compensation if you didn’t arrive on time or if the delay was caused by problems Wightlink can’t control (like harbour movements or the weather).

For long delays (over 90 minutes) you may also be offered refreshments, such as a hot drink or water.

Check our compensation page for more details and to apply.


3 people found this faq useful.

Normally we notify you using the email address or phone number you gave us when you made your booking, so make sure your details are always up-to-date.

If you don’t have a booking for a specific sailing (e.g. because you have a season ticket or buy tickets on arrival) we recommend you sign-up to our travel update service. We can then send you notifications for your chosen route by email and text.

Sometimes we can’t let you know in advance about delays at short notice. You can still see the position of our ships and our service updates.

Even if our service is delayed make sure you arrive on time, following the check-in rules on your ticket. Delay information is only a guide based on the best information we have at the time and the length will be different for every sailing as our team work hard to reduce the delay.


4 people found this faq useful.

Our vehicle fares are determined by the date, time, duration of your stay and your vehicle size. The sooner you book and the more flexible you can be on sailing times, the less you are likely to pay. Our vehicle fares may increase or decrease in line with demand but generally rise the closer the sailing.

Excess fares may also be payable when foot passengers with return tickets travel back on a different route.


4 people found this faq useful.

If you’ve received a Promotion Code for Wightlink it’s easy to book and pay with the code. You can book online and enter your Promotion Code in the Promotion Code field at the ‘Your Details’ page. You’ll be able to see the discount at the payment stage of your booking. Promotions codes can usually only be entered once, so please don’t test the code – it may only work once and we are unable to replace it.


3 people found this faq useful.

It’s easy to book online using a Customer Service Voucher or a Prize-Winner’s Voucher, simply click here. Make your booking and select ‘Pay by Voucher’ at the payment stage. If you prefer you can visit one of our Ticket Offices or call our Contact Centre and the team will make the booking and take the Voucher number for you. A booking fee may apply if you book at a Ticket Office or through our Contact Centre.


Be the first person to like this faq.

Standard vehicle and foot tickets are refundable, excluding those paid in part or in full with Tesco Clubcard Boost tokens, minus a £5.00 cancellation fee if you cancel up to 24 hours before the outward departure of your scheduled sailing. You can also amend your bookings online, at any of our Ticket Offices and with our Contact Centre for free up to one hour before your scheduled sailing. Any increase in the ticket cost will need to be paid when amending.

Economy tickets are non-refundable, can be amended online for free but will be charged an amendment fee of £5.00 with our Ticket Offices and our Contact Centre. Any increase in ticket costs will need to be paid when amending.

If you have travelled outward and decide to change your return journey for any reason, you can call us up to 1hour before the scheduled sailing and we will amend with no amendment fee.

You can read our full Product Guide online here.


23 people found this faq useful.

There are several ways to pay that make booking with us easy.

Online bookings can be paid for using PayPal and credit and debit cards. Our Ticket Offices will accept cash and credit and debit cards and if you call our Contact Centre to pay we will accept credit and debit cards.

If you want to pay in part or in full using Tesco Clubcard Boost tokens you can book online using the special link from Tesco or by following the Tesco link in our Offers & Discounts section. Simply add your code in at the payment stage when requested. Tesco Clubcard Boost tokens cannot be accepted in our Ticket Offices.


1 people found this faq useful.

When you make a booking online or with our Contact Centre we will send an email with an e-ticket attached. You can either print the e-ticket off or show the QR code on the e-ticket on your device to our staff on arrival. If you make a booking at one of our Ticket Offices, you will be given a ticket to show the team at check in.

To make the process even easier we can also send a confirmation text to your mobile phone with a Booking Reference Number to give to our staff on arrival.


16 people found this faq useful.

Don’t worry! You can call our Contact Centre and we’ll find your booking and resend your e-ticket to you or if you can remember the booking reference number when you arrive at the terminal just tell our staff and we’ll check you in that way instead.


5 people found this faq useful.

You can call our Contact Centre and ask our staff to send your booking confirmation to your mobile phone if you prefer. Then when you arrive at the terminal, just show the screen to the check in staff.


25 people found this faq useful.

It’s important we know your correct vehicle size and type when booking as it may affect the ticket fare. The vehicle’s size is the true maximum length and height, including any tow-bars, overhanging items and roof loads (e.g. a top box or bicycles).

Take a look at our Vehicle Guides to see which vehicle type you should book.


3 people found this faq useful.

Let us know. If your vehicle is a different size to the vehicle booked or you just need to change the registration number, you can amend the details online for free. If you call our Contact Centre or visit our Ticket Office we will be happy to amend the booking but there may be an amendment fee.

Remember to check your vehicle size as there may be additional costs. Visit our Vehicle Size Guide for full details.


17 people found this faq useful.

That’s OK. If you’re booking online just add TBC in the Vehicle Registration field. You can update the details free of charge online when you find out.


12 people found this faq useful.

If you need to amend your sailing for any reason, it’s easy to do.

You can change your outward journey online up to one hour before your scheduled sailing time but not your return journey – you’ll need to visit a Ticket Office or call our Contact Centre to amend your return trip.

If you prefer, you can visit our Ticket Office or call our Contact Centre up to an hour before your scheduled sailing time and we can make the amendment for you. Our Standard Vehicle Tickets can do this free of charge, Economy Vehicle Tickets will be charged £5.00. We won’t charge any fees for changes to foot passenger tickets.

Remember, the sailing you move to may be a higher price. Any increase in ticket costs must be paid at the time of amendment.

If you’ve booked your travel through a holiday provider, you must contact them directly to make any changes to your booking. If the amendment is within 2 hours of your scheduled sailing time and your holiday provider is not available, we will do our best to help you make any requested changes subject to availability and restrictions. If there are any additional costs, payment will be required in full when amending before the booking can be secured.


16 people found this faq useful.

Our Standard Tickets can be cancelled up to 24 hours before the scheduled sailing time for a £5.00 cancellation fee. Our Economy Tickets and any tickets paid in part or in full with Tesco Clubcard Boost tokens can be cancelled but are non-refundable.

You can cancel online by logging in to your account, selecting the correct booking and clicking cancel. Or you can cancel by visiting one of our Ticket Offices or by calling our Contact Centre.


1 people found this faq useful.

Standard Tickets if cancelled up to 24 hours before the scheduled sailing time will be refunded less a £5.00 cancellation fee.

Our Economy Tickets and any Standard Tickets cancelled within 24hrs or tickets paid in full or in part with Tesco Clubcard Boost tokens are non-refundable.

Booking fees and amendment fees are non-refundable.

You can request your refund by completing our online form here or by contacting our Contact Centre with your Booking Reference Number.

Refunds can take up to 28 days to show on your bank statement.


1 people found this faq useful.

You must contact your holiday provider direct to make amendments to your travel arrangements. They will then contact us to authorise the amendments. If the amendment is within 2 hours of your scheduled sailing time, and your holiday provider is not available, we will do our best to help you make any requested changes subject to availability and restrictions. If there are any additional costs, payment will be required in full when amending before the booking can be secured.


1 people found this faq useful.

Check the email address you’re logging in with first. Did you register with another or previous email address? Remember, if you’re a Multilink Pass holder you must log in with the email address used to purchase the pass originally. As two people can register on a pass this may be someone else’s account.

Check your password next. If you want to, you can reset this by entering your email address only and then clicking on ‘Reset Password’. You’ll be emailed a link that lets you change the password.

If you’re a Multilink Pass holder or Season Ticket holder and you’re not sure you have an online account set-up yet you can complete the Set up your Multilink and Season Ticket online application form and we can check your account and get you started.


2 people found this faq useful.

Make the booking online as usual but when you get to ‘Step 3 – Your Details’ overwrite your name and contact details with the details of the person who is travelling. You’ll also need to change the email address so we can send the e-ticket to the correct person. Overwriting your details isn’t permanent, it’s only for the tickets you choose.


1 people found this faq useful.

Don’t worry! If you booked with us directly you can correct any errors by going online to ‘My Bookings’, select the correct booking and click ‘Modify’. Remember, changes to dates and times of bookings may be a higher fare and you will need to pay any differences before the booking can be secured.

If you prefer, you can complete the Booking Enquiry Form or you can call our Contact Centre and let us sort it out for you.


Be the first person to like this faq.

There could be several reasons for this. It could be:

  • The sailing you want is full for the vehicle or passengers you are trying to book.
  • You are trying to book a ticket that has advance booking restrictions and the sailing has sold out of the ticket type.
  • If you’re trying to book through a special offer, the dates you are trying to book for may be excluded. Check the terms on the offer page to be sure.
  • You won’t be able to book a vehicle one way and a foot passenger the other on the same ticket. We can only book our tickets for vehicles or foot passengers, we can’t mix them up.
  • We may have taken the sailing off sale due to a cancellation.

If you’re still unsure visit one of our Ticket Offices or call our Contact Centre, we’ll be happy to answer your questions.


1 people found this faq useful.

Have you checked your junk or clutter folder? Some customers may need to add the @wightlink.co.uk address to their safe senders list to make sure our emails get past the junk mail filters.


Be the first person to like this faq.

Children must be 12 or over to travel unaccompanied on our ferries and FastCats. If your child is under 12 then a responsible adult must be with them at all times.

We understand that sometimes you may need to drop younger children off or pick them up on the Island or mainland, so we offer an Escorted Child discount card.

Visit a Ticket Office to get a discount card and complete the application form. You’ll need to show the birth certificate of the child you travel with and provide a passport-sized photo for the accompanying adult.

Please read the rules on the form carefully to make sure it’s the right ticket for the journeys you make. Remember, you will need to be travelling with the child (either for your outward or return journey) and the discount can only be used to make a round trip on the next sailing.


4 people found this faq useful.

We have four car ferry ports, Portsmouth Gunwharf to Fishbourne (Isle of Wight) and Lymington to Yarmouth (Isle of Wight). Our FastCat service runs from Portsmouth Harbour to Ryde Pier Head (Isle of Wight).

You can reach all our terminal by vehicle, foot and public transport. For full details, you can visit our Routes and Destinations page.


7 people found this faq useful.

If you’re travelling by foot you need to arrive at least 15 minutes before your scheduled sailing with a valid ticket. If you have a Disabled or Accessible Travel foot ticket you will need to arrive 30 minutes before your sailing.

If you’re driving, you need to arrive at the terminal between 30 and 60 minutes before your scheduled sailing, even if we are experiencing delays.

If you have a Wightlink Pass of any type or have a discounted ticket you need to make sure you have photo ID available if requested.


26 people found this faq useful.

It’s really easy. When you arrive, our staff will ask for your ticket. Simply show your ticket from either your mobile phone, or a printed ticket and we’ll check you in. If you don’t have these to hand you can quote the booking reference number instead.

Now your journey begins!

If you’re in a vehicle our staff will direct to you to the correct lane to wait to board the ferry. It may take a while before you’re loaded. We always have a mixture of cars, vans, coaches and freight. It’s like fitting a jigsaw together and that’s why it’s important to arrive on time.

If you’re on foot simply wait in the seating area for our staff to check in your ticket, then they’ll advise you when you can board the vessel.


25 people found this faq useful.

If you need assistance getting on board or extra space when parking for wheelchairs for example call us at least 48 hours before you plan to travel and we will do our best to help. We need to assess your needs and make sure we can accommodate them on your chosen sailing or, if necessary, recommend an alternative sailing.

If we are unable to assist you, we may ask that you bring someone with you to help. If this happens your companion can travel for free.

When you arrive at our port let our staff know you have access needs so they can make their colleagues on board aware.


2 people found this faq useful.

If you arrive up to 2 hours after your scheduled sailing we will do our best to get you on the next available sailing, but you may have to wait some time.

If you arrive over 2 hours after your scheduled sailing you can make a revision to your booking, subject to availability and costs, up to 23.59 the same day. If there is no availability and you decide to travel on a subsequent day, you will need to buy a new ticket and we will be unable to refund your previous ticket.

If you are en route and think you might miss your sailing let us know, if it is safe to do so, at least one hour before your scheduled sailing time and we may be able to amend your booking for you.


30 people found this faq useful.

Normally we will notify you using the email address or phone number you gave us when you made your booking, so make sure your details are always up-to-date.

If you don’t have a booking for a specific sailing (e.g. because you have a season ticket or buy tickets on arrival) we recommend you sign-up to our travel update service. We will then send you the notifications for your chosen route by email and text.

Sometimes we can’t let you know in advance about delays at short notice. You can still see the position of our ships and our service updates.

Even if our service is delayed make sure you arrive on time, following the check-in rules on your ticket. Delay information is only a guide based on the best information we have at the time and the length will be different for every sailing as our team work hard to reduce the delay.


2 people found this faq useful.

There are car parks at all our ports excluding Yarmouth and Portsmouth Harbour. They all operate on a Pay & Display basis but you can also buy parking tickets at our Ticket Offices. Parking spaces cannot be reserved. Our Routes & Destinations guide will give you full details.

Remember you must Pay & Display your parking ticket before you board the vessel.


11 people found this faq useful.

Taxis are usually outside our FastCat terminal and all our Ticket Offices have numbers of local taxi firms. Just ask a member of our team.


2 people found this faq useful.

No. Due to security we are unable to offer any storage facilities at our terminal. However, there are independent short and long term storage units on the Island and mainland.


2 people found this faq useful.

Yes, you can. Bikes are free of charge to take on board when you buy a foot passenger ticket. You can now book in advance as a foot passenger with a bike, this is recommended during busy times of the year.


24 people found this faq useful.

No. For safety reasons all passengers must leave their vehicles and make their way to the lounges or open decks.


13 people found this faq useful.

Yes, they are. Our gangways are wide enough for mobility scooters and there is no extra charge to take them on-board. However, we would recommend checking before travelling on our FastCats as sometimes we must move our berth and on these occasions mobility scooters cannot cross the gangway.


3 people found this faq useful.

There are lifts on all our car ferries but we would advise you to check before travelling if you must use the lift as they are sometimes unavailable if we are carrying out maintenance.


2 people found this faq useful.

Our vehicle vessels and FastCats have comfortable lounges, outside seating, toilets with baby changing facilities and disabled toilets. FastCats do not have disabled toilets.


8 people found this faq useful.

All our terminals have comfortable seating areas, toilets with baby changing facilities, disabled toilets and either a Costa or Costa Express.


4 people found this faq useful.

Our vehicle ferries and FastCats don’t have access currently but we’re working on it. Our Portsmouth Harbour, Ryde Pier Head and Portsmouth Car Ferry terminal do have customer WiFi.


9 people found this faq useful.

No but we do accept card payments in all our facilities.


2 people found this faq useful.

No, Wightlink is now a smoke-free service, including all e-cigarettes.


6 people found this faq useful.

Don’t worry, we’ll do our best to find it. Fill in our Lost Property form online and we will get it back to you as soon as possible.


1 people found this faq useful.

While certain substances are allowed on board passenger vessels, others are restricted. Our vessels are limited in what we can carry by the IMDG (International Maritime Dangerous Goods) Code. Some restricted/dangerous goods including, but not limited to, petrol, canisters, gas bottles and empty container used for carrying dangerous goods can only be carried on certain sailings. See Restricted/Dangerous Goods for more information.

Please call our Restricted/Dangerous Goods Office for further details at least 24 hours before your scheduled sailing.


Be the first person to like this faq.

There’s no limit to luggage on board, however, if you are travelling by foot you must be able to carry your luggage as staff will not be able to assist. If you’re in a vehicle you can leave your luggage in the vehicle during the crossing. Remember to take what you need when leaving your vehicle as we will not allow passengers back on the car decks whilst the vessel is sailing.


4 people found this faq useful.

We love hearing our customers’ suggestions and comments. We continually use the feedback to improve our services. Fill in the Feedback form and our team will respond as quickly as possible.


Be the first person to like this faq.

Vehicle passes are for Island residents or those who own a property on the Island. We strongly recommend Multilink vehicle bookings are made in advance as we reserve only a certain amount of space per sailing for Multilink Vehicle bookings. It’s especially important around school holidays and festivals. If you find you regularly travel at very short notice the Multilink pass may not be suitable.

The foot passes can be purchased by any of our customers. The passes are purchased in bulk and offer a significant saving on our regular ticket prices. The more tickets you buy, the greater the saving.

For the full details on how to apply for a Multilink Vehicle pass and what you may need read our Vehicle Passes Product Guide.


3 people found this faq useful.

It’s really straight forward.

For our vehicle pass all you need to do is bring in proof of residency at the time of purchase to one of our Ticket Offices. We can accept a driving licence, recent utility bill, phone bill, council tax bill or bank statement. Once you have shown proof of residency you will need to complete a short form, pay the fee and that’s it, we’ll print your pass for you there and then. We may ask you for photo ID when you travel with us so remember to have some photo ID with you.


4 people found this faq useful.

This all depends on how many single, one way tickets you buy. Passes can be purchased in denominations of 10, 20, 40 or 60 single journeys. The more journeys you purchase, the greater the discount. Motorcycles can only purchase up to 40 single journeys.


3 people found this faq useful.

You can add more journeys at any time and whenever is most convenient for you.

You can top up online here by selecting ‘Top up my Pass’ and logging in to your account or you can visit one of our Ticket Offices or call our Contact Centre who will be happy to help.

Just one thing to remember, you can only top up your pass with the same denominations that you previously purchased.


1 people found this faq useful.

Your pass will be registered for a certain size vehicle. If the vehicle exceeds the dimensions registered on your pass you will not be able to travel using your Multilink Pass but you can purchase a general vehicle ticket that covers the correct vehicle dimensions.

We have two vehicle lengths available. A car or van up to 5m long and up to 2.24m high or a car up to 6m long and up to 2.24m high. Remember to include any tow bars or bike racks etc in the length and height.

A Motorcycle Pass can be used with a motorcycle, alone or with a sidecar, any three or four wheeled tricycle, TWIZY or quad bike up to 3.5m long and up to 2.24m high.

Have a look at our Vehicle Guide for Multilink Passes or if you are unsure visit one of our Ticket Offices or call our Contact Centre for advice.


2 people found this faq useful.

It’s always a good idea to carry some form of photo ID when travelling using a Multilink Pass. We want to make sure our customers are protected and regularly check that the pass holder is the person travelling.

If photo ID cannot be produced when asked, a full Standard fare will be charged and we will not offer any retrospective refunds. You can visit our Ticket Office with a passport sized photo and we can provide you with a Wightlink Photo ID Card. You can keep this with your pass and not have to worry again!

We will also accept a driving licence, HM Forces ID Card or a passport as proof of ID.


Be the first person to like this faq.

Yes, you can. The length and height of the trailer will determine the additional price to be paid at the time of booking.


Be the first person to like this faq.

No, but you can register a second user for the Multilink Vehicle Pass if they live at the same address. You will need to show proof of Island residency for the second person and we will then issue a second pass so you can share the number of journeys purchased as you need.

The second pass holder must book using the main pass holder’s details as these are the details that the will be registered with us.


1 people found this faq useful.

Our Multilink Foot Pass is available to Island and mainland residents. You need only to visit one of our Ticket Offices with photo ID and a passport sized photo. You can then pay the fee and our team will issue you with a pass and a Wightlink Photo ID Card. By giving you a Wightlink Photo ID Card with your pass it’s easy to show if we ask you for ID when travelling and there is no need to carry extra identification.

The passes are purchased in bulk and offer a significant saving on our regular ticket prices. The more tickets you buy, the greater the saving.

For the full details on how to apply and what you may need read our Passenger Passes Product Guide.


Be the first person to like this faq.

This all depends on how many single, one way tickets you buy. Passes can be purchased in denominations of 10, 20, 40 or 60 single journeys. The more journeys you purchase, the greater the discount.

We will accept a driving licence, HM Forces ID Card or passport as proof of ID but students will also need to show a valid NUS/Student Rider/ISIC (International Student Identity Card)/NUS Extra card or College/University photo ID cards with an expiry date.


Be the first person to like this faq.

You can add more journeys at any time and whenever is most convenient for you.

You can top up online here by selecting ‘Top up my Pass’ and logging in to your account or you can visit one of our Ticket Offices or call our Contact Centre who will be happy to help.

Just one thing to remember, you can only top up your pass with the same denominations that you previously purchased.


Be the first person to like this faq.

It’s always a good idea to carry some form of photo ID when travelling using a Multilink Pass. We want to make sure our customers are protected and regularly check that the pass holder is the person travelling.

If photo ID cannot be produced when asked, a full Standard fare will be charged and we will not offer any retrospective refunds. You can visit our Ticket Office with a passport sized photo and we can provide you with a Wightlink Photo ID Card. You can keep this with your pass and not have to worry again!

We will also accept a driving licence, HM Forces ID Card or a passport as proof of ID.


Be the first person to like this faq.

No, the Multilink Foot Pass is only for the registered pass holder.


Be the first person to like this faq.

Booking online is convenient for most of our customers so we make setting up your online account as easy as possible. All you have to do is complete the set up your Multilink & Season Ticket to use online and we’ll do the rest for you. Easy!


Be the first person to like this faq.

It’s really easy and convenient. Simply log in to your account using your email address and password and continue with your booking. If you’re having problems with your online account you can contact us using the Booking Enquiries form, selecting Multilink and we’ll sort it out for you.

Or you can use our booking widget to log in. Select your options and tick the box for ‘I have a Ticket Pass’. You can then select your sailing times and then log in.


Be the first person to like this faq.

Sometimes a number of accounts are created or the Customer Number is not attached to the Pass properly. If you call our Contact Centre, the experts can fix this for you or you can complete our online form here.


Be the first person to like this faq.

It’s best to call our Contact Centre. We can quickly tell you the journeys undertaken and answer any questions.


Be the first person to like this faq.

These are unique to your Multilink Pass. The ‘T’ number is your Multilink Pass number and the Customer Number allows us to search for your details. You can also use the Customer Number to log in online instead of your email address if you prefer. Please keep these numbers safe and do not share with anyone.


Be the first person to like this faq.

This does happen sometimes but it’s easy to fix. Visit one of our Ticket Offices and show them the faded pass, they will then print off a new one for you. If you have a second user added to your pass you will need to have both replaced and reprinting invalidates any previous passes held.


Be the first person to like this faq.

You can amend your booking up to one hour before your scheduled sailing time online, by visiting one of our Ticket Offices or calling our Contact Centre. If you want to amend your return journey after you have already travelled outward, you will need to call our Contact Centre to amend for free.


1 people found this faq useful.

Any journeys cancelled up to 1 hour before the scheduled sailing time will be credited back to your Multilink Pass. If you cancel within an hour or don’t cancel at all we will not return the journey back to your pass.

You can cancel your booking online, by visiting one of our Ticket Offices or by calling our Contact Centre.


1 people found this faq useful.

Don’t worry, we can help. If your ticket is lost, stolen or destroyed let us know as soon as possible so we can make sure your booked sailing is protected. You can use our Booking enquiries form, selecting Multilink or call our Contact Centre.

If the worst happens and someone uses your pass we will return any journeys used from the time you report it to us to a new pass.


Be the first person to like this faq.

We can refund 75% of the value of any unused journeys as long as you apply for a refund up to 30 days after the expiry date of your pass.

You can return your pass to us with details of your bank sort code, account number and your signature to the Contact Centre, Wightlink Ltd, Gunwharf Road, Portsmouth, PO1 2LA. It can take up to 28 days for a refund to show on your statement.


1 people found this faq useful.

There are some booking restrictions with Multilink Vehicle Passes. Every sailing, on every day on each route has a minimum of 10% space reserved for Multilink Pass holders.

That’s why we ask that you book in advance and are flexible about the time you travel. We also need you to tell us if you’re not going to travel on your booked sailing so we can offer that space to another Multilink Vehicle Pass holder.


1 people found this faq useful.

Our Season Tickets are for regular foot travellers and are available to Island and mainland residents on all routes. Season Tickets are available for 7 days, 30 days, 90 days or annually and offer the opportunity to travel as often as you like during the period of validation with a significant discount.

You can buy a Season Ticket from a Wightlink Ticket office and our Annual Season Tickets can also be paid by Direct Debit to spread the cost.

For the full details on how to apply and what you may need read our Passenger Passes Product Guide.


Be the first person to like this faq.

It’s easy! You can buy the 7 day and 30 day Season Ticket at any Wightlink Ticket Office and begin travelling immediately. If you buy our 90 day and Annual Season Ticket at Ticket Office but you will need to bring a passport sized photo. We will issue you a temporary ticket so you can travel immediately until we send you your plastic Season Ticket with your photo printed on it.

Our Annual Season Ticket can also be paid by Direct Debit. Simply fill in the form, provide a passport size photo and we’ll do the rest. We will send your plastic Season Ticket to you once your Direct Debit agreement has been accepted.


Be the first person to like this faq.

It’s always a good idea to carry some form of photo ID when travelling using a Season Ticket. We want to make sure our customers are protected and regularly check that the pass holder is the person travelling.

If photo ID cannot be produced when asked, a full Standard fare will be charged and we will not offer any retrospective refunds. You can visit our Ticket Office with a passport sized photo and we can provide you with a Wightlink Photo ID Card. You can keep this with your pass and not have to worry again!

We will also accept a driving licence, HM Forces ID Card or a passport as proof of ID.


Be the first person to like this faq.

No, the Season Ticket is only for the registered pass holder.


Be the first person to like this faq.

Wightlink can offer a number of ways for trade, freight or coach companies to set up a cash or credit account. Simply email our Sales Support Team at sales@wightlink.co.uk and we will assist you through the process.


Be the first person to like this faq.

If you have an enquiry regarding your account, you can contact the Sales Support Team on 023 928 55230 during office hours or email outofhours@wightlink.co.uk.

Office Hours are:

Monday to Friday 08.00-18.00

Saturday 09.00-13.00

Sunday 09.00-12.00


Be the first person to like this faq.

If you are a Trade, Freight or Coach company and are simply looking for a quote for a crossing on any of our routes please either visit www.wightlink.co.uk and enter the details or call our Sales Support Team on 023 928 55230 during office hours or email outofhours@wightlink.co.uk.

Sales Support Team Office Hours:

Monday to Friday 08.00-18.00
Saturday 09.00-13.00
Sunday 09.00-12.00

For all other quotes please visit our website www.wightlink.co.uk or call our Contact Centre on 0333 999 7333 during office hours. Office hours are:

Contact Centre Opening Hours:

Monday to Friday 08.00 – 20.00
Saturday and Sunday 09.00-18.00


Be the first person to like this faq.

If you need assistance getting on board or extra space when parking for wheelchairs for example call us at least 48 hours before you plan to travel and we will do our best to help. We need to assess your needs and make sure we can accommodate them on your chosen sailing or, if necessary, recommend an alternative sailing.

If we are unable to assist you, we may ask that you bring someone with you to help. If this happens your companion can travel for free.

When you arrive at our port let our staff know you have access needs so they can make their colleagues on board aware.


1 people found this faq useful.

We do have wheelchairs available to use while travelling with Wightlink but to ensure one is available you must call 48 hours before travelling to advise us.


1 people found this faq useful.

All our terminals have an Induction Loop facility.


Be the first person to like this faq.

No. The Blue Badge scheme is only a discount on our ticket prices. If you need travel assistance you must advise us at least 48 hours before travelling to make sure we can accommodate your needs on your chosen sailing.


3 people found this faq useful.

There is so much to do on the Isle of Wight. For all the details you can visit our website and click on our ‘Do’ section.  This will also give you information on Tourist Information Points and you can even download our Wightlife magazine app for everything you need in one place.


1 people found this faq useful.

You can buy some Isle of Wight attraction tickets through the Wightlink website. When you book your ferry online you will be given the option of purchasing extras. Just select the attraction and the number of tickets.


Be the first person to like this faq.

Once you’ve paid for your ferry travel and the attraction tickets you will be sent a confirmation email with your e-tickets attached. You must print off all the tickets as they will need to be presented at each attraction.


Be the first person to like this faq.

You will just need to hand over your printed attraction ticket to gain entry. Have fun!


Be the first person to like this faq.

Attraction tickets are valid for one entry, on your chosen day, for the duration of your stay on the Island.


Be the first person to like this faq.

No, tickets are non-refundable.


Be the first person to like this faq.

There are many things to see and do with your dog on the Isle of Wight and many of the Island attractions are happy to let dogs in. For dog friendly details visit our blog.


6 people found this faq useful.

Travelling around the Island couldn’t be easier and there are a range of options to help you cover every inch of its 23×13 miles! For all the ways to get around simply visit Getting Around.


2 people found this faq useful.

Wightlink Isle of Wight Ferries receives numerous requests for support from many worthwhile causes and unfortunately we are unable to help everybody.

Because of the good work we already do we can only offer support to a small number of requests within the immediate locality of our ports and have identified post codes that we will accept requests from. If you are not in our neighborhood, we are sorry but we are unable to support you.

For details of our current sponsors and how to apply for sponsorship, please visit Sponsorship.

If you are a charity looking for assistance, please visit Charity.


Be the first person to like this faq.

If infants aged 4 and under are travelling with you they travel for free but must be included on your ticket – we need to make sure we count everyone travelling. Children aged 5-15 years travel at the child fare.


4 people found this faq useful.

Yes, we do! We understand its great fun to have a group trip so we offer discounts for groups of 10 or more foot passengers travelling together. In order for the discount to apply, all members of the group must travel together on the outward journey and the return if required. You can read the full details here.


1 people found this faq useful.

We do! Our foot passenger fares offer a discount to students over 16. A valid NUS/Student Rider/ISIC (international Student identity Card)/NUS Extra card or College/University photo ID card with an expiry date will need to be shown when purchasing your ticket to receive the discount.


Be the first person to like this faq.

We do! Our foot passenger fares offer a discount to senior citizens over 60. If you’re lucky enough to look younger than you are, you may be asked to produce proof of your age to receive the discount.


7 people found this faq useful.

Tesco Clubcard Boost tokens can be used on full price Economy and Standard fares but cannot be used in conjunction with any other discounted offer or promotion. To find out more and to book please visit our Tesco Clubcard Boost tokens page.


Be the first person to like this faq.

We do. We also offer the EU Blue Badge discount.

If you make a vehicle or foot passenger booking online simply add your Blue Badge number to the booking field. If you’re calling our Contact Centre or visiting one of our Ticket Offices tell the team your Blue Badge number and they will apply the discount for you.

Blue Badge discount cannot be used in conjunction with any other offer or promotion.

If you are travelling by foot, we also accept the National Rail Disabled Card and the English National Concessionary Travel Scheme (ENCTS) Card.

If you are travelling by foot on our FastCat passenger service, please remember to check our travel info before arrival as we are unable to accommodate mobility scooters or wheelchairs on a charter vessel or when our FastCats are using an alternative berth.

Remember to bring your Blue Badge or a photocopy of your Blue Badge, your ENCTS card or your National Rail Disabled Card when you travel otherwise you may be required to pay an upgrade to the full fare.

If you have any accessibility requirements, please call or email and let us know at least 48 hours in advance or we may not be able to accommodate your request. For the full details take a look at our Accessible Travel page.


8 people found this faq useful.

If you live on the Island or own a home on the Island and travel regularly we can offer you reduced fares through our Multilink Pass. Foot passengers from the Island and the mainland can enjoy our reduced fares with our Multilink Passenger Pass or Season Ticket.


4 people found this faq useful.

All Wightlink vessels are pet friendly, allow pets to travel for free and don’t need to be booked in advance. We do ask that all pets are secured in a suitable container or restrained in an appropriate way. We would prefer that pets remain in vehicles with suitable water and ventilation but understand if this is not always possible.

We have pet friendly areas that are clearly marked and these are to be used by all passengers travelling with pets. For the comfort and convenience of other passengers no pets are allowed on seats.

Owners are responsible for ensuring all pets are well behaved on board and all toilets are the owners responsibility to clean up.

Registered guide dogs are permitted in all passenger lounges.


71 people found this faq useful.

Of course, we do not provide walking or toilet areas for pets but you can walk in passenger areas. However, if your dog does go to the toilet in the terminal or on board it is the owners responsibility to clean up.


28 people found this faq useful.

Wightlink works hard to run a reliable service. When problems do occur, we do our best to minimise the impact on our customers.If you have a booking with us and your sailing is cancelled or delayed by more than 90 minutes you can choose one of the following options…

  • Rebook for travel within the next seven days.
  • Wait for next available sailing.
  • Decide not to travel and have a full refund.

Compensation for delayed arrivals

If the arrival of your sailing is delayed by…

  • Less than 60 minutes, no compensation is payable.
  • Between 60 and 120 minutes, you can claim 25% of the fare paid for that crossing.
  • Over 120 minutes, you can claim 50% of the fare paid for that crossing.

Compensation claims must be made using our compensation form, below. Wightlink will pay compensation within 30 days of receipt.

Refreshments

If your sailing is delayed by…

  • More than 90 minutes we will offer you a drink.
  • More than four hours, a light snack.
  • More than eight hours, a hot meal.

There may be times when we are unable to offer refreshments and we may give you a voucher instead.

Compensation exemptions

To qualify for compensation, you must be booked on a particular sailing, or have a season ticket, and must have checked in at least 30 minutes before your booked sailing (15 minutes for foot passengers).

Compensation is not payable when…

  • Weather and/or sea conditions endanger the safe operation of the ferry.
  • Other circumstances beyond Wightlink’s control cause the delay or cancellation. These include restrictions placed by the Queen’s Harbour Master.

Other exemptions apply, and are detailed in the EU Regulation [EC] no 1177/2010 ‘the rights of passengers when travelling by sea and inland waterways’ detailed in our Terms & Conditions.

Compensation form

Please complete the form below to apply for compensation.

Unsure if you’re entitled to claim compensation? Find out more here.

Please note that if you booked your tickets through a holiday provider, you should make your request directly to them.

= required field

Your Details

Title
First name
Surname
Email
Booking reference number
House number/name & street

Town/City
Postcode
Country
Telephone number

Travel information

Date of delay/cancellation
Actual sailing time
Actual arrival time
Delay length
I was also diverted to another route
 Yes
I did not travel because of disruption and would like a refund for the unused ticket portion/s
 Yes

Compensation

How would you like to receive your compensation?

 I wish to receive 10% premium on my compensation and have this paid in Wightlink vouchers (valid 12 months, not valid for 3rd party products). I wish to forgo my 10% compensation premium and would like a refund instead (please note refund will normally be returned to the payment account for your booking).

Optional

Additional comments
Please leave this field empty.

11 people found this faq useful.

We have a range of Multilink Passes available. Once you have purchased a Pass, it cannot be upgraded to a different Multilink product as the level of discount is set. E.g. A Pass of 20 may only be topped up with another Pass of 20. Although you can top up multiple times, this does not increase the level of discount.

You can top up your pass online, or by calling or visiting our Wightlink Ticket Offices.


5 people found this faq useful.

Browse FAQ

If you've any questions relating to your booking, crossing, or about the Isle of Wight in general, then you've come to the right place.

Choose from the sections below to answer your query.


Low vehicles (LV)

Up to 5.00m long
Up to 2.24m high
Cars, small vans and any other vehicle up to 5m long
high vehicles isle of wight

High vehicles (HV)

Up to 5.00m long
Over 2.24m to 4.2m high
Cars, small vans and any other vehicle up to 5m long
high vehicles isle of wight

Low passenger vehicles (LP)

5.01m to 15m long
Up to 2.24m high
Longer cars, pick-ups built on a car chassis, passenger vehicles with up to 7 seats and specially adapted disabled vehicles, 5.01m to 15m long.
low passenger vehicles isle of wight

High passenger vehicles (HP)

5.01m to 15m long
Over 2.24m to 4.2m high
Longer cars, pick-ups built on a car chassis, passenger vehicles with up to 7 seats and specially adapted disabled vehicles, 5.01m to 15m long.
high passenger vehicles isle of wight high passenger vehicles isle of wight

Low motorhome (LM)

Recreational vehicle 5.01m to 15m long
Up to 2.24m high.
Recreational vehicles built or adapted for sleeping which include fitted seating and kitchen facilities.
low motorhome vehicles isle of wight

High motorhome (HM)

Recreational vehicle 5.01m to 15m long
Up to 4.2m high.
Recreational vehicles built or adapted for sleeping which include fitted seating and kitchen facilities.
high motorhome vehicles isle of wight

Low commercial vehicles (LF)

Commercial vehicle 5.01m to 7m long
Up to 2.24m high
Vans, pick-ups, trucks and other goods vehicles designed to carry heavy loads 5.1m and longer and have not been specifically constructed or adapted for the carriage of passengers.
high passenger vehicles isle of wight

High commercial vehicles (HF)

Commercial vehicle 5.01m to 7m long
Over 2.24m to 4.2m high
Vans, pick-ups, trucks and other goods vehicles designed to carry heavy loads 5.1m and longer and have not been specifically constructed or adapted for the carriage of passengers.
high passenger vehicles isle of wight

Freight rigid (FR)

Freight vehicle 7.01m to 12m long
Up to 4.2m high.
Single chassis freight vehicles designed to carry heavy loads.
low freight vehicles isle of wight

Freight artic (FA)

Freight vehicle over 12m to 19m long
Up to 4.2m high.
Tractor-trailer freight vehicle up to 44 tonne GVWR with a split chassis or separate unit designed to carry heavy loads.
high freight vehicles isle of wight

Minibus (MINI)

Passenger vehicles 5.01m to 8m long
Over 2.24m to 4.2m high
Passenger vehicles with 8-17 seats.
high passenger vehicles isle of wight

Coaches

Because we need to know additional information for coach bookings such as loaded and empty passenger numbers, please visit our Coach page to make your booking
high passenger vehicles isle of wight

Motorcycle/trike/quad (MC)

Vehicles up to 3.5m long.
Motorcycles, Motorcycles with sidecars, three or four wheeled personal powered tricycle, TWIZY or quad bike up to 3.5m long.
low freight vehicles isle of wight

Bicycles and mobility scooters

Mobility Scooters must be battery powered.
Electric bikes must retain the ability to be pedalled by the rider.
Pushbikes, e-bikes and battery powered Mobility scooters travel free of charge when a customer purchases a foot passenger ticket.
No need to book separately.
high freight vehicles isle of wight