Frequently Asked Questions

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If you've any questions relating to your booking, crossing, or about the Isle of Wight in general, then you've come to the right place.

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You can Book online, by phone on 0333 9997 333 (calls are charged at a local rate) or at the Wightlink Ticket Office at the ports.

Online bookings do not command an administration fee, so it’s better to book online if you can. A £4 administration fee is charged for telephone bookings. A £10 administration fee is charged for vehicle bookings made at the Wightlink Ticket Office.

To find out the location of our ports visit Routes & destinations.


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Foot passengers: You do not need to book in advance, although it is recommended.

Car Ferry Services: You should make an advance booking for cars and motorcycles and it is essential to do so for travel at Christmas, Easter and during summer school holidays. Online bookings cannot be made within one hour of the sailing time.

Cyclists: Advance reservations for bicycles are not required and these are carried on all services, space permitting, free of charge.

How far in advance should I book?

We endeavour to ensure our sailings are available well in advance, but the time frame does vary.

The current availability on each of our three routes is:

  • Portsmouth Harbour to Ryde Pier Head route (Foot passenger) – 31 December 2014
  • Portsmouth to Fishbourne route (Car and Foot passenger) – 4 January 2015
  • Lymington to Yarmouth route (Car and Foot passenger) – 4 January 2015

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Not if you book online. A £4 administration fee is charged for telephone bookings. A £10 administration fee is charged for vehicle bookings made at the Wightlink Ticket Office.


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Fares and charges are determined by the date and time of travel and are subject to availability and valid at the time of quotation only. Vehicle fares are generally cheaper if booked in advance and higher “Go Show” rates apply on the day of departure.

Excess fares may be payable when foot passengers holding return tickets return by another route.


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You can by Mastercard, American Express and Visa credit card; Delta, Visa and Maestro debit card. Cheques are not accepted. Payment can be made in cash at any of our terminals. Tesco Clubcard Boost tokens are accepted for selected ticket types.


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If you buy your ticket online you’ll receive an email confirmation with an e-ticket attached. You will need to print the ticket and bring it with you to the Terminal.

Tickets purchased by phone will also be sent to an email address where possible.

Tickets bought at a Wightlink Ticket Office will be given to you.


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If you are using an e-ticket you may reprint your ticket from the confirmation email or from our website, provided the original has not been used.

If you can’t print your ticket, please make a note of the booking reference number and bring it with you.

Please contact ourWightlink Call Centre on 0333 999 7333 as soon as possible before travelling to report any lost, stolen or destroyed tickets.


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Yes.  All bookings made online can be changed online. If you’re not set-up online, please Contact us as soon as possible quoting your booking reference number.

All alterations are subject to availability and Terms & Conditions. We will not charge you for any alteration although an additional fare will be payable if you choose a more expensive sailing.

If you are unable to give us a new date and time we will hold your ticket open for travel within 90 days of the original outward travel date, providing you have notified us no later than five days after that date. An additional fare may be payable if you choose a more expensive sailing.


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Yes. If you are set-up online you can cancel your booking online. Just go to My bookings, find the right booking and click “Cancel”.

If you’re not set-up online, please Contact us as soon as possible quoting your booking reference number.

Refund conditions apply:

  • Standard tickets – £5 cancellation fee per booking
  • Economy, Special Offers or Promotional tickets – no refund
  • Cancellation made within 24 hours of outward travel – no refund
  • Part-used tickets – no refund.

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If you are booking 10 or more foot passengers or vehicles please Contact us for details.


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Yes, regular travellers can enjoy reduced fares by buying a Multilink Pass or a Season ticket .

Frequent business travellers can set up a business account – Contact us for details.


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Yes you can and you can find out how here.


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Children under 5 travel free of charge.

Children aged 5-15 (inclusive) travel at the Child rate.

Children age 12 or over can travel alone on any Wightlink sailing. However, Wightlink are unable to assign staff to look after children at the Terminals or on board.

Children under the age of 12 must be accompanied by an escort of at least 16 years of age.

Adults accompanying a child are required to hold a Child Escort Card and benefit from a reduced rate of £2 per sailing. Please fill out the Escorting Children Form and bring it into a Wightlink Ticket Office along with a passport size photograph so we can issue your card. One card is required per child.


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Wightlink offers a comprehensive scheme for persons with all forms of disability entitling them to discounted fares. For more details visit our Accessible travel section.


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In keeping with most forms of domestic transport, including the UK’s national rail network, Wightlink’s Day Return tickets are considerably discounted from our standard fares.

This tactical pricing not only reflects the travel restrictions attached to day tickets compared to the flexibility offered by our standard fares, but is also designed to encourage day visits to the Island and boost the tourism economy.

It also benefits Islanders travelling over to the mainland for a few hours.


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A day refers to a calendar day, a period of 24 hours starting from midnight.


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The size of your vehicle may affect your fare. To find out more about vehicle sizes and the type of vehicle you should book, please click here.

Vehicles must be correctly declared at the time of booking. Failure to do so will lead to supplements being paid at the port and in some circumstances refusal to ship.

If you change your vehicle after you’ve made a booking, please advise us of the new registration number online here or call us on 0333 9997 333. If it is a different type of vehicle or is larger than the original one Contact us.

Vehicle sizes: Overall length means either the actual length of your vehicle (including fixed tow bars on caravans or other trailers) or the length from bumper to bumper shown in the manufacturers’ specification, whichever is the greater.

Car racks & vehicle heights: Customers must declare the height of their vehicle and any roof-top items, including, but not limited to, aerials, cycle racks, luggage and sporting equipment.

Light Vans: All vehicles including vans, cars and 4x4s that are under 5 metres in length can access the same fares. For vehicles over 5 metres in length, the vehicle’s tax disc will be used to determine whether the vehicle is classed as private or commercial.

Trucks & commercial vehicles: Vehicles over 7 metres cannot be booked online. Please phone the Wightlink Call Centre on 0333 999 7333.


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If you booked your ticket direct with us you can change it online. Just go to My bookings, find the right booking and click “Modify”. You may have to pay an additional fare if the crossing is more expensive.

You can’t change a booking online if you have travelled one way already, or if the journey is “Not Booked”. Contact us in these circumstances.

If you booked a ticket with an agent, hotel or holiday company, please contact them to change your booking.


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You can set up a new account online by putting in your details after selecting your sailings.

If you have an existing account you’d like to be set up for booking online, please email your customer number and email address to us here on the Booking enquiry form.

You will be given an account password, don’t forget to change this as soon as you login.


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  • Check your email address is correct.
  • Did you register with another or previous email address? Try logging in with this one. You can change it after logging in by going to “Manage My Account”. You can also log in using your Customer No. which is shown on your tickets.
  • Check your password? If you want to reset your password, enter your email address and click “reset password”. We’ll email you a link where you can set a new password of your choice.

Remember if you are using a Multilink Pass you will need to login to the account you used to purchase the Pass. As two people can register on one Pass this may be someone else’s account.

If you’re not sure what the customer account was, or whether this has been set up for online bookings, please email the Pass number printed on your ticket (along with the email you’d like to use) and fill out the Multilink online setup application form.


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Customers with a Standard ticket who have cancelled their booking online can request a refund by filling out the Online refund application form.

Multilink Pass or Business Pass holders will receive a credit to their pass automatically.

If you are unsure whether your ticket is refundable, check the e-ticket that was sent to you when you booked. It will tell you what type of ticket you have and the terms and conditions.

For full details see our Terms & Conditions.


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It may be that your booking or Pass is not attached to your Customer number or you have more than one account.

Enter your details into our Booking enquiry form and we’ll get back to you.


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If you booked your ticket direct with us you can change it online. Just go to My bookings, find the right booking and click “Modify”. You may have to pay an additional fare if the crossing is more expensive.

Providing you contact us within 24 hours of your purchase you can apply for a refund even if the fare is non-refundable.

Alternatively phone the Wightlink Call Centre on 0333 999 7333 straight away, quoting your booking number.

If the Wightlink Call Centre is closed, please complete the Booking enquiry form.

 


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If you don’t complete the booking with in the set time and you receive a time-out message this means the fare has been released for other customers to book.


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Yes, and if you already have an account with us, please call 023 9285 5212 to register for online booking.

If you don’t have an account, please call 023 9285 5212 to apply.

For an agent guide to booking online, please click here.

Make an account holder booking.


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Please check the Terms & Conditions of the offer and then if you’re still unclear fill out the Booking enquiry form.

Please note that discount codes are case sensitive.


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When you get to “Step 3 – Your Details”, login to your account, but overwrite your name and contact details with those of the person who is actually travelling. Don’t forget to include the email address you would like us to send the e-ticket to. These details will apply only for this one booking.


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  • Why can’t I book a vehicle?It may be that the sailing has no more space for cars or that you are trying to book a ticket with advance booking restrictions and the sailing has sold out of this ticket type. If you can travel without your car, there may be places available for foot passengers.
  • What if I can’t remember my car registration number or have a hire car? Please enter this as TBC in the vehicle registration field. On arrival at the port you must inform us of your registration number.
  • Can I change my car registration number? If you change your vehicle after you’ve made a booking, please modify the registration number by logging into My bookings, or call us on 0333 9997 333. If it is a different type of vehicle or is larger than the original one, a supplement may be payable.
  • How do I book with my Vehicle Multilink Pass? Multilink Passes are valid for travel on any sailing, though bookings restrictions do apply on peak sailings. Advance reservations for travel can be made online. 

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Multilink Passes are valid for travel on any sailing, though bookings restrictions do apply on peak sailings. Advance reservations for travel can be made online.

You can also use your Multilink Pass without a booking on a standby basis, though we strongly recommend you book in advance as standby travel may not be available on busy sailings.

 


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Please check your email spam or junk mail folder as our email may have been wrongly intercepted.

Some customers (including AOL users) may need to add the @wightlink.co.uk domain to their address book, white list or safe list to ensure email from us gets past their junk mail filtering.

You can also reprint your confirmation or e-ticket by logging into My bookings.

If neither of these suggestions help, Contact us with your name, correct email address and booking reference number.


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Don’t forget to add the country code to the start of your phone number.

You can check your country code here.


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Please use the following instructions.

Google Chrome

  • Click on the “Tools” menu and select “Options”
  • Click the “Under the Bonnet” tab, locate the “Privacy” section and click the “Clear browsing data” button.
  • Select “Delete cookies and other site data” to delete all cookies from the list (alternatively, you can remove all cookies created within a specific time period by selecting the period you want from the dropdown list).
  • Select “Clear browsing history” to delete traces of which websites you’ve visited.

Internet Explorer 8 and 9

  • Click “Tools” on the Command bar
  • Select “Delete Browsing History”
  • Select the option for cookies and click “Delete”

Internet Explorer 7

  • Click “Tools” on the Command bar
  • Select “Delete Browsing History”
  • Click “Delete” next to “Cookies”

Mozilla Firefox 3

Click on “Tools”
  • Select “Clear recent history”
  • Opera

    • Go to “Delete private data” on the Tools menu.

    Microsoft Internet Explorer 5 (Mac OS)

    • Choose “Preferences” from Edit menu
    • Select “Receiving Files” options
    • Select “Cookies”
    • Select the “Cookies” to be deleted from the list
    • Press “Delete” button

    Safari 1.0 (MacOS X)

    • Select “Preferences”. Once you’re in Preferences, look at the very top of the page, not into the body. Up on top you’ll see icons. One of these icons will be “Security”.
    • Click on “Security” and a page will open that will show you cookies. Point your curser to “Cookies” and open this.
    • Another page will open showing you a window that allows you to view every cookie. Down at the bottom, you have the option of clicking on “Remove”. Click on that.
    • A box will open up asking you if you want to remove all the cookies. click “OK”.

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    Pets? Yes, pets travel free on board our ferries and there is no need to book them. All animals must be secured in a suitable container or restrained in the appropriate manner and it is the owner’s responsibility to ensure the animal behaves and does not cause distress or inconvenience to other passengers.

    Motorists may leave their animals in the car during the crossing, or take them on to the outside deck or designated lounge on board. Animals are not allowed in the passenger refreshment lounges (except guide dogs).

    Please ensure your pet has been relieved before bringing them on board.

    Bicycles? Yes and bicycles are carried free of charge when the rider buys a Foot passenger ticket. Please note that space for bicycles is limited on our catamaran service.


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    Our ships are limited in what they can take by the IMDG Code. Some Dangerous Goods, including petrol, canisters and empty containers used for carrying Dangerous Goods, can only be carried on certain sailings.

    Please Contact us for further details at least 24 hours before travelling.


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    On the mainland our car ferry ports are in Lymington and Portsmouth Gunwharf. Our mainland catamaran port is located by Portsmouth Harbour train station.

    On the Isle of Wight our car ferry ports are in Yarmouth and Fishbourne. Our Isle of Wight catamaran port is located on Ryde Pier Head.

    Our ports can be reached by car, foot and public transport. Please see the Routes & destinations section for more details.

    Through train tickets are available from any UK railway station to Yarmouth, Ryde and other Island Line destinations. Yarmouth and Ryde Pier Head Ticket Offices also sell through tickets to mainland destinations. Applicable Railcard discounts are available when you purchase a through Rail/Sea ticket only.

    For more information on through train travel visit our Foot passenger fares and scroll down to the Combination ticket drop down.


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    If you miss your ferry our staff will endeavour to get you on the next possible sailing, subject to space being available.

    You may have to pay an additional fare if the crossing is more expensive.


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    If you think you may need special assistance such as help getting to the on-board passenger lounge, please call our free Reduced Mobility Helpline on 0800 093 8236 at least 48 hours before you plan to travel.

    If you are unable to book ahead, please inform a member of staff when you arrive at the terminal and we will do our best to assist you.

    More information can be found on ourAccessibility page.

    Wheelchairs are available at all of our Terminals. Please contact a member of staff for assistance.


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    You can check your Pass statement online. If you have still have any queries about your statement please Contact us.


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    Vehicles: Please arrive at the port between 60 and 30 minutes before departure time. A member of the Wightlink team will welcome you at the gate, check your ticket and direct you to the appropriate ticket lane.

    Your ticket may be checked again before boarding and you will be advised when to drive aboard and where to park.

    Foot passengers: Please arrive at the Terminal at least 15 minutes before departure to allow time to purchase your ticket and board the ferry. If arriving by train at Portsmouth Harbour or Ryde Pier Head you should allow at least 10 minutes to connect between the train and catamaran.

    Simply wait in the Terminal and an announcement will be made when boarding starts. Your ticket will be checked before embarkation.

    Please note that ships may have to sail a little before or after advertised sailing times.


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    If you change your vehicle after you’ve made a booking, please advise us of the new registration number online here or call us on 0333 9997 333. If it is a different type of vehicle or is larger than the original Contact us.

    Alternatively, you must let us know when you check-in at the port.

    You must ensure that the new vehicle is the same size and specification as the one booked. If not, you may have to pay an additional fee.

    If you are unsure which category your new vehicle fits into, please check our Vehicle size guide.


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    Yes, food and refreshments are available at all ports. Find out more here Routes & destinations.


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    All our ports with the exception of Yarmouth have a car park.

    The car parks operate on a Pay and Display basis and tickets can be bought from the machines or the Wightlink Ticket Office.

    Find out more information on parking options for each route here Routes & destinations.

    Taxis are normally available outside our Catamaran Terminals and the Ticket Offices at all Terminals have numbers of local taxi companies.


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    All passengers must vacate their vehicles and the car decks during the crossing and make their way up to the lounges or open decks.


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    For security reasons we do not offer a luggage storage facility at our Terminals. There are independent short and long term storage units either side of the Solent.


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    You can take the stairs or lifts.

    Both ferries and catamarans have comfortable passenger lounges, outside seating, toilets with baby changing facilities and disabled toilets.

    Our car ferries also offer a café-bar. Opening hours vary and are shown outside the café.


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    Limited internet access is available on our catamaran service between Portsmouth Harbour and Ryde Pier Head.

    Internet service is not currently available on board our car ferries, but will be soon.


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    No, but the cafés on our car ferries do accept card payments.


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    Smoking (including e-cigarettes) is allowed only on the open decks on our car ferries.

    Smoking is not permitted on our passenger catamarans.


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    Yes, the gangways are wide enough to accommodate mobility scooters and there is no extra charge.


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    There’s lots of information in our Wightlife Magazine from the best beaches to the prettiest villages, dog-friendly walks to pub and restaurant guides and more. You’ll also find lots of exciting things to DO here.

    You can also pick up tourist information at the Wightlink Terminals and the Tourist Information Points on the Island:

    • Brading Tourist Information Point – Sandown
      Address: Station Road, Brading, Sandown, Isle Of Wight, PO36 0EB
      Opening hours: 10am – 4pm daily (closed Monday & Friday)
    • Brighstone Tourist Information Point – Newport
      Address: Main Road, Brighstone, Newport, Isle Of Wight, PO30 4AH
    • East Cowes Tourist Information Point – East Cowes
      Address: Valu 4 U, Castle Street, EAST COWES, Isle of Wight, PO32 6RD
      Opening hours: 7.30am – 6pm daily (closed Sundays)
    • Freshwater Bay Tourist Information Point – Freshwater Bay
      Address: Dimbola Museum and Galleries, Terrace Lane, FRESHWATER BAY, Isle Of Wight, PO40 9QE
    • Godshill Tourist Information Point – Ventnor,br/>Address: Godshill Village Store, High Street, Godshill, Ventnor, Isle Of Wight, PO38 3HH
    • Havenstreet Tourist Information Point – Havenstreet
      Address: Isle of Wight Steam Railway, The Railway Station, Station Road, HAVENSTREET, Isle Of Wight, PO33 4DS
    • Newport Tourist Information Point (IW County Press Shop) – Newport
      Address: 123 Pyle Street, Newport, Isle Of Wight, PO30 1ST
    • Newport Tourist Information Point (Quay Arts Centre) – Newport
      Address: Quay Arts Centre, 15 Sea Street, Newport Harbour, Newport, Isle Of Wight, PO30 5BD
    • Ryde Tourist Information Point – Ryde
      Address: Kollective Gifts, 10 Esplanade, Ryde, Isle Of Wight, PO33 2DY
    • Sandown Tourist Information Point – Sandown 
      Address: Art 2 Artz Community Arts Studio & Gallery, 2 Albert Road, Sandown, Isle Of Wight, PO36 8AN
    • Shanklin Tourist Information Point – Shanklin
      Address: 1 Eastcliff Road, Shanklin, Isle Of Wight, PO37 6AA
      Opening hours: 10am – 11pm (Monday – Saturday); 11am – 10.30pm (Sunday)
    • Ventnor Tourist Information Point – Ventnor
      Address: 8 – 10 High Street, Ventnor, Isle Of Wight, PO38 1RY
      Opening hours: 7.30am – 5.30pm (Monday – Saturday); 9am – 12pm (Sunday)
    • Yarmouth Tourist Information Point – Yarmouth
      Address: Harbour Office, The Quay, Yarmouth, Isle Of Wight, PO41 0NT

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    The Island can be discovered easily by car, on foot, by bike or using public transport.

    On foot
    There are over 500 miles of public rights of way to explore on the Island. We’ve put together our own guide to the best Isle of Wight walks, check it out here.

    By bike
    The Isle of Wight was tailor-made for great cycling with over 200 miles of cycle routes through some of the most scenic countryside in the UK. Find out more and view our recommended cycling routes.

    By car
    The road network across the Isle of Wight is well signposted and many routes have outstanding views. There are long and short stay car parks all over the Island.

    By public transport
    The Island Line train runs from Ryde Pier Head around the east coast of the Island, through to Shanklin. The Island line links directly with Ryde passenger ferry services, providing a through service from London Waterloo.

    There is also an Island-wide bus service.

    You can find more information here Island Travel section.


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    We have a map of the Isle of Wight in our Wightlife Magazine. You can either download the Magazine and print the map or view it on your phone. Click ‘share’ in the electronic version of the magazine.

    If you would like a hard copy of the map, you can pick up a copy of Wightlife Magazine at any Wightlink Ticket Office or order it here.


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    The Isle of Wight is very dog-friendly, read our top tips here.


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    Wightlink works hard to run a reliable service. When problems do occur, we do our best to minimise the impact on our customers.

    If your departure is delayed by more than 90 minutes or your sailing is cancelled you can…

    • Take a comparable sailing at no extra cost; or
    • Have a refund.

    Compensation for delayed arrivals

    If the arrival of your sailing is delayed by…

    • Less than 60 minutes, no compensation is payable.
    • Between 60 and 120 minutes, you can claim 25% of the fare paid for that crossing.
    • Over 120 minutes, you can claim 50% of the fare paid for that crossing.

    Compensation claims must be made using our Compensation form. Wightlink will pay compensation within 30 days of receipt.

    Refreshments

    If your sailing is delayed by…

    • More than 90 minutes we will offer you a drink.
    • More than four hours, a light snack.
    • More than eight hours, a hot meal.

    There may be times when we are unable to offer refreshments and we may give you a voucher instead.

    Compensation exemptions

    To qualify for compensation, you must be booked on a particular sailing, or have a season ticket, and must have checked in at least 30 minutes before your booked sailing (15 minutes for foot passengers).

    Compensation is not payable when…

    • Weather and/or sea conditions endanger the safe operation of the ferry.
    • Other circumstances beyond Wightlink’s control cause the delay or cancellation. These include restrictions placed by the Queen’s Harbour Master.

    Other exemptions apply, and are detailed in the EU Regulation [EC] no 1177/2010 ‘the rights of passengers when travelling by sea and inland waterways’ detailed in our Terms & Conditions.


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    At Wightlink we continually strive to improve our customers’ satisfaction throughout each and every part of the booking process and journey.

    If you have comments, compliments or issues about your trip, please fill out this form Customer feedback form and request feedback. We will get back to you within 21 days.


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    If you discover that you have lost anything, please fill out this form Lost property form and we will get back to you.


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    A Multilink Passenger Pass is a ticket that offers a discounted flat-rate for regular or occasional travellers from both the Island and the mainland. They can be used from any port in any direction. Tickets are sold on a bulk-purchase basis that offers a bigger discount the more tickets you buy.

    A Multilink Vehicle Pass is a ticket that offers a discounted flat-rate for regular or occasional travellers who are resident on the Island and is part of our commitment to supporting Island life.

    Prices for Multilink Passes can be found here.

     


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    Multilink Passenger Pass – Bring a passport sized photo to any Wightlink Ticket Office.

    Multilink Vehicle Pass – Download the Multilink application form. Take the completed form to any Wightlink Ticket Office. You’ll need to take a passport-sized photo and confirmation of Island residency (driving license, utility bill or a council tax bill in your name).


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    We have a range of Multilink Passes available. Once you have purchased a Pass, it cannot be upgraded to a different Multilink product as the level of discount is set. E.g. A Pass of 20 may only be topped up with another Pass of 20. Although you can top up multiple times, this does not increase the level of discount.

    You can top up your pass online, or by calling or visiting our Wightlink Ticket Offices.


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    Multilink Passenger Pass – this can only be used by the registered Pass holder.

    Multilink Vehicle Pass – your Pass is only valid for you, although up to seven passengers may travel with you in the same vehicle. You do not have to be the driver of the vehicle for the Pass to be valid.

    You can register a second passenger on a Multilink Vehicle Pass if they live at your address. You will be issued with two Passes, one for each registered person. You will need to bring confirmation of Island residency (driving license, utility bill or a council tax bill) for both passengers. Please note that bookings can only be made from the main customer account your Pass is registered to.


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    You can use your Multilink Vehicle Pass with any car provided it meets the vehicle measurement requirements printed on your Pass. However, an up to 6m Multilink Vehicle Pass cannot be used when travelling in a vehicle that has been taxed commercially, such as a van or light goods vehicle.


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    It may be that your booking or Pass is not attached to your Customer number or you have more than one account. Contact us and enter your details into our Multilink online setup form.


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    Please Contact us and fill out the Multilink online setup form.

    To make your bookings:

    Multilink Passes are valid for travel on any sailing, though bookings restrictions do apply on peak sailings. Advance reservations for travel can be made online.

    You can also use your Multilink Pass without a booking on a standby basis, though we strongly recommend you book in advance as standby travel may not be available on busy sailings.

     

     


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    Yes, you do:

    Multilink Passenger Pass – take your Multilink ID card.

    Multilink Vehicle Pass – take photo ID, such as a photocard driving license or passport. If you don’t have suitable photo ID, please bring a passport-sized photo to a Wightlink Ticket Office and we will issue you with a Wightlink ID card.


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    A Multilink Pass is a discounted product and does come with some advanced booking restrictions. You can use your ticket any time on a standby basis at the port. However, we strongly recommend booking in advance and this is essential at peak times when a standby space may not be available.


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    Multilink Passenger Pass – Yes, you receive priority boarding on our Catamaran services. Please let a member of our team know on arrival at the port and you will be given the same priority as pre-booked passengers. At busy periods (such as Island festival times) you will be moved to the front of the queue.

    Multilink Vehicle Pass – Yes, you receive a flat rate on a trailer or caravan being towed by your Multilink vehicle. Simply book your trailer with your Multilink booking online or Contact us if you’d like to add the trailer to an existing Multilink booking.


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    We cannot guarantee that someone else will be prevented from using your Pass without your permission. If you think someone has taken your Pass please Contact us as soon as possible so we can invalidate the Pass. If a random ticket check shows someone else was misusing your Pass, it will be confiscated.

    We will reissue any lost or stolen Pass free of charge at any Wightlink Ticket Office.

    If bookings were used without the main Pass holder’s permission any bookings made after this was reported will be refunded.


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    The long number starting with a T is your Pass number which you will need to quote when booking a ticket. Your customer account number is also printed on the Pass.

    If the numbers become faded you can exchange your Pass at any Wightlink Ticket Office.


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    If you have forgotten or don’t know your password, simply enter your email address in the Login section and click Reset Passwords. Please note that passwords cannot be longer than 10 characters.


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    Yes, if you cancel online at least 24 hours before your departure time.

    You will be charged for bookings made even if you do not use the crossing as we have held a space for you on that sailing.

    If your journey was affected by service disruption, special conditions may apply.


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    Every time you top-up your Pass within its validity the expiry date is extended on your Pass account. If you want your Pass to reflect this, you can exchange it for an updated Pass at any Wightlink Ticket Office.


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    Yes, you can claim back 75% of any unused fares, providing your Pass is still valid.

    Please return your pass to Cash Office, Wightlink, Gunwharf Road, Portsmouth PO1 2LA.


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