FAQ – Arriving and boarding

Browse FAQ

If you've any questions relating to your booking, crossing, or about the Isle of Wight in general, then you've come to the right place.

Choose from the sections below to answer your query.

Arriving and boarding

Let us know. If your vehicle is a different size to the vehicle booked or you just need to change the registration number, you can amend the details online for free. If you call our Contact Centre or visit our Ticket Office we will be happy to amend the booking but there may be an amendment fee.

Remember to check your vehicle size as there may be additional costs. Visit our Vehicle Size Guide for full details.


55 people found this faq useful.

We have four car ferry ports, Portsmouth Gunwharf to Fishbourne (Isle of Wight) and Lymington to Yarmouth (Isle of Wight). Our FastCat service runs from Portsmouth Harbour to Ryde Pier Head (Isle of Wight).

You can reach all our terminal by vehicle, foot and public transport. For full details, you can visit our Routes and Destinations page.


16 people found this faq useful.

If you’re travelling by foot you need to arrive at least 15 minutes before your scheduled sailing with a valid ticket. If you have a Disabled or Accessible Travel foot ticket you will need to arrive 30 minutes before your sailing.

If you’re driving, you need to arrive at the terminal between 30 and 60 minutes before your scheduled sailing, even if we are experiencing delays.

If you have a Wightlink Pass of any type or have a discounted ticket you need to make sure you have photo ID available if requested.


76 people found this faq useful.

It’s really easy. When you arrive, our staff will ask for your ticket. Simply show your ticket from either your mobile phone, or a printed ticket and we’ll check you in. If you don’t have these to hand you can quote the booking reference number instead.

Now your journey begins!

If you’re in a vehicle our staff will direct to you to the correct lane to wait to board the ferry. It may take a while before you’re loaded. We always have a mixture of cars, vans, coaches and freight. It’s like fitting a jigsaw together and that’s why it’s important to arrive on time.

If you’re on foot simply wait in the seating area for our staff to check in your ticket, then they’ll advise you when you can board the vessel.


65 people found this faq useful.

If you need assistance getting on board or extra space when parking for wheelchairs for example call us at least 48 hours before you plan to travel and we will do our best to help. We need to assess your needs and make sure we can accommodate them on your chosen sailing or, if necessary, recommend an alternative sailing.

If we are unable to assist you, we may ask that you bring someone with you to help. If this happens your companion can travel for free.

When you arrive at our port let our staff know you have access needs so they can make their colleagues on board aware.


6 people found this faq useful.

If you arrive up to 2 hours after your scheduled sailing we will do our best to get you on the next available sailing, but you may have to wait some time.

If you arrive over 2 hours after your scheduled sailing you can make a revision to your booking, subject to availability and costs, up to 23.59 the same day. If there is no availability and you decide to travel on a subsequent day, you will need to buy a new ticket and we will be unable to refund your previous ticket.

If you are en route and think you might miss your sailing let us know, if it is safe to do so, at least one hour before your scheduled sailing time and we may be able to amend your booking for you.


70 people found this faq useful.

Normally we will notify you using the email address or phone number you gave us when you made your booking, so make sure your details are always up-to-date.

If you don’t have a booking for a specific sailing (e.g. because you have a season ticket or buy tickets on arrival) we recommend you sign-up to our travel update service. We will then send you the notifications for your chosen route by email and text.

Sometimes we can’t let you know in advance about delays at short notice. You can still see the position of our ships and our service updates.

Even if our service is delayed make sure you arrive on time, following the check-in rules on your ticket. Delay information is only a guide based on the best information we have at the time and the length will be different for every sailing as our team work hard to reduce the delay.


5 people found this faq useful.

There are Wightlink car parks at all our ports excluding Yarmouth and Portsmouth Harbour.

As of June 2018, we’re making it easier for you to park up and be on your way. You can pay for your parking of up to three days using the RingGo app on your phone, meaning you no longer need to put tickets on your windscreen. You can even extend your session through your phone if you plan on staying a little longer.

Alternatively, you can use the designated ticket machines to pay with either card or cash. Only customers purchasing parking for more than 24 hours will be able to do so at our Ticket Offices.

Parking spaces cannot be reserved. Our Routes & Destinations guide will give you full details.


35 people found this faq useful.

Taxis are usually outside our FastCat terminal and all our Ticket Offices have numbers of local taxi firms. Just ask a member of our team.


4 people found this faq useful.

No. Due to security we are unable to offer any storage facilities at our terminal. However, there are independent short and long term storage units on the Island and mainland.


4 people found this faq useful.

Browse FAQ

If you've any questions relating to your booking, crossing, or about the Isle of Wight in general, then you've come to the right place.

Choose from the sections below to answer your query.


Find out the size of your vehicle by entering your registration number

At this time, this feature is only available for cars and vans

Registration number

E.g CU57ABC
Without any roofboxes, towbars, bicycle racks or trailers your vehicle should be:
Vehicle length

Vehicle height

Wrong details? Please click here to enter your vehicle sizes manually

Your vehicle registration number could not be found

Choose your vehicle size manually here, you can find your vehicle height and width at Parkers.

Without any roofboxes, towbars, bicycle racks or trailers your vehicle should be:
Vehicle length

Vehicle height

Wrong details? Please click here to enter your vehicle sizes manually

Is there anything on your vehicle which makes it longer or higher than the dimensions shown here, such as a bike rack, towbar or roof box, but excluding a trailer or caravan?

Does your vehicle have a trailer or caravan?

Please select which type of vehicle you have

Below you will find all other vehicle types with some information around their size.
We recommend that you measure your vehicle before booking

Dangerous goods (including compressed gas etc. used for medical purposes) must be declared at least 24 hours before travel.

Camping gas canisters must be declared when you arrive at the port.

Please measure your motorcycle from your front wheel to the rear of your bike, including any extras which make the vehicle longer or taller such as a bike rack, towbar or roof box, but excluding a trailer or caravan.
Please measure your vehicle from your front bumper to the rear of your car, and from the bottom of your tyres to the roof of your car, including any extras which make the vehicle longer or taller such as a bike rack, towbar or roof box, but excluding a trailer or caravan.

What is the length and height of the vehicle?

Does your vehicle have a trailer or caravan?

This information will be added to your booking