FAQ – Multilink

Browse FAQ

If you've any questions relating to your booking, crossing, or about the Isle of Wight in general, then you've come to the right place.

Choose from the sections below to answer your query.

Multilink

Our Multilink Foot Pass is available to Island and mainland residents. You need only to visit one of our Ticket Offices with photo ID and a passport sized photo. You can then pay the fee and our team will issue you with a pass and a Wightlink Photo ID Card. By giving you a Wightlink Photo ID Card with your pass it’s easy to show if we ask you for ID when travelling and there is no need to carry extra identification.

The passes are purchased in bulk and offer a significant saving on our regular ticket prices. The more tickets you buy, the greater the saving.

For the full details on how to apply and what you may need read our Passenger Passes Product Guide.


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This all depends on how many single, one way tickets you buy. Passes can be purchased in denominations of 10, 20, 40 or 60 single journeys. The more journeys you purchase, the greater the discount.

We will accept a driving licence, HM Forces ID Card or passport as proof of ID but students will also need to show a valid NUS/Student Rider/ISIC (International Student Identity Card)/NUS Extra card or College/University photo ID cards with an expiry date.


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You can add more journeys at any time and whenever is most convenient for you.

You can top up online here, visit one of our Ticket Offices or call our Contact Centre who will be happy to help.

Just one thing to remember, you can only top up your pass with the same denominations that you previously purchased.


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It’s always a good idea to carry some form of photo ID when travelling using a Multilink Pass. We want to make sure our customers are protected and regularly check that the pass holder is the person travelling.

If photo ID cannot be produced when asked, a full Standard fare will be charged and we will not offer any retrospective refunds. You can visit our Ticket Office with a passport sized photo and we can provide you with a Wightlink Photo ID Card. You can keep this with your pass and not have to worry again!

We will also accept a driving licence, HM Forces ID Card or a passport as proof of ID.


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No, the Multilink Foot Pass is only for the registered pass holder.


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Booking online is convenient for most of our customers so we make setting up your online account as easy as possible. All you have to do is complete the set up your Multilink & Season Ticket to use online and we’ll do the rest for you. Easy!


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It’s really easy and convenient. Simply log in to your account using your email address and password and continue with your booking. If you’re having problems with your online account you can contact us using the Booking Enquiries form, selecting Multilink and we’ll sort it out for you.

Or you can use our booking widget to log in. Select your options and tick the box for ‘I have a Ticket Pass’. You can then select your sailing times and then log in.


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Sometimes a number of accounts are created or the Customer Number is not attached to the Pass properly. If you call our Contact Centre, the experts can fix this for you or you can complete our online form here.


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It’s best to call our Contact Centre. We can quickly tell you the journeys undertaken and answer any questions.


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Any journeys cancelled up to 1 hour before the scheduled sailing time will be credited back to your Multilink Pass. If you cancel within an hour or don’t cancel at all we will not return the journey back to your pass.

You can cancel your booking online, by visiting one of our Ticket Offices or by calling our Contact Centre.


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Don’t worry, we can help. If your ticket is lost, stolen or destroyed let us know as soon as possible so we can make sure your booked sailing is protected. You can use our Booking enquiries form, selecting Multilink or call our Contact Centre.

If the worst happens and someone uses your pass we will return any journeys used from the time you report it to us to a new pass.


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Browse FAQ

If you've any questions relating to your booking, crossing, or about the Isle of Wight in general, then you've come to the right place.

Choose from the sections below to answer your query.


Find out the size of your vehicle by entering your registration number

At this time, this feature is only available for cars and vans

Registration number

E.g CU57ABC
Without any roofboxes, towbars, bicycle racks or trailers your vehicle should be:
Vehicle length

Vehicle height

Wrong details? Please click here to enter your vehicle sizes manually

Your vehicle registration number could not be found

Choose your vehicle size manually here, you can find your vehicle height and width at Parkers.

Without any roofboxes, towbars, bicycle racks or trailers your vehicle should be:
Vehicle length

Vehicle height

Wrong details? Please click here to enter your vehicle sizes manually

Is there anything on your vehicle which makes it longer or higher than the dimensions shown here, such as a bike rack, towbar or roof box, but excluding a trailer or caravan?

Does your vehicle have a trailer or caravan?

Please select which type of vehicle you have

Below you will find all other vehicle types with some information around their size.
We recommend that you measure your vehicle before booking

Dangerous goods (including compressed gas etc. used for medical purposes) must be declared at least 24 hours before travel.

Camping gas canisters must be declared when you arrive at the port.

Please measure your motorcycle from your front wheel to the rear of your bike, including any extras which make the vehicle longer or taller such as a bike rack, towbar or roof box, but excluding a trailer or caravan.
Please measure your vehicle from your front bumper to the rear of your car, and from the bottom of your tyres to the roof of your car, including any extras which make the vehicle longer or taller such as a bike rack, towbar or roof box, but excluding a trailer or caravan.

What is the length and height of the vehicle?

Does your vehicle have a trailer or caravan?

This information will be added to your booking