FAQ – On board experience

Browse FAQ

If you've any questions relating to your booking, crossing, or about the Isle of Wight in general, then you've come to the right place.

Choose from the sections below to answer your query.

On board experience

Yes, you can. Bikes are free of charge to take on board when you buy a foot passenger ticket. You can now book in advance as a foot passenger with a bike, this is recommended during busy times of the year.


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No. For safety reasons all passengers must leave their vehicles and make their way to the lounges or open decks.


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Yes, they are. Our gangways are wide enough for mobility scooters and there is no extra charge to take them on-board. However, we would recommend checking before travelling on our FastCats between Portsmouth Harbour and Ryde Pier Head as sometimes we need to move our berth and on these occasions Mobility Scooters cannot cross the gangway.


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There are lifts on all our car ferries but we would advise you to check before travelling if you must use the lift as they are sometimes unavailable if we are carrying out maintenance.

If you need lift access you must call and book this at least 48 hours before you plan to travel. We need to assess your needs and make sure we can accommodate them on your chosen sailing or, if necessary, recommend an alternative sailing.

You can book Accessible Travel and Customer Assistance here or call us on 0800 093 8236 (Mon-Fri 8am-8pm or Sat & Sun 9am-6pm).


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Our vehicle vessels and FastCats have comfortable lounges, outside seating, toilets with baby changing facilities and disabled toilets. FastCats do not have disabled toilets.


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All our terminals have comfortable seating areas, toilets with baby changing facilities, disabled toilets and either a Costa or Costa Express.


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Our vehicle ferries and FastCats don’t have access currently but we’re working on it. Our Portsmouth Harbour, Ryde Pier Head and Portsmouth Car Ferry terminal do have customer WiFi.


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No but we do accept card payments in all our facilities.


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No, Wightlink is now a smoke-free service, including all e-cigarettes.


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Don’t worry, we’ll do our best to find it. Fill in our Lost Property form online and we will get it back to you as soon as possible.


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While certain substances are allowed on board passenger vessels, others are restricted. Our vessels are limited in what we can carry by the IMDG (International Maritime Dangerous Goods) Code. Some restricted/dangerous goods including, but not limited to, petrol, canisters, gas bottles and empty container used for carrying dangerous goods can only be carried on certain sailings. See Restricted/Dangerous Goods for more information.

Please call our Restricted/Dangerous Goods Office for further details at least 24 hours before your scheduled sailing.


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There’s no limit to luggage on board, however, if you are travelling by foot you must be able to carry your luggage as staff will not be able to assist. If you’re in a vehicle you can leave your luggage in the vehicle during the crossing. Remember to take what you need when leaving your vehicle as we will not allow passengers back on the car decks whilst the vessel is sailing.


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We love hearing our customers’ suggestions and comments. We continually use the feedback to improve our services. Fill in the Feedback form and our team will respond as quickly as possible.


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Browse FAQ

If you've any questions relating to your booking, crossing, or about the Isle of Wight in general, then you've come to the right place.

Choose from the sections below to answer your query.


Find out the size of your vehicle by entering your registration number

At this time, this feature is only available for cars and vans

Registration number

E.g CU57ABC
Without any roofboxes, towbars, bicycle racks or trailers your vehicle should be:
Vehicle length

Vehicle height

Wrong details? Please click here to enter your vehicle sizes manually

Your vehicle registration number could not be found

Choose your vehicle size manually here, you can find your vehicle height and width at Parkers.

Without any roofboxes, towbars, bicycle racks or trailers your vehicle should be:
Vehicle length

Vehicle height

Wrong details? Please click here to enter your vehicle sizes manually

Is there anything on your vehicle which makes it longer or higher than the dimensions shown here, such as a bike rack, towbar or roof box, but excluding a trailer or caravan?

Does your vehicle have a trailer or caravan?

Please select which type of vehicle you have

Below you will find all other vehicle types with some information around their size.
We recommend that you measure your vehicle before booking

Dangerous goods (including compressed gas etc. used for medical purposes) must be declared at least 24 hours before travel.

Camping gas canisters must be declared when you arrive at the port.

Please measure your motorcycle from your front wheel to the rear of your bike, including any extras which make the vehicle longer or taller such as a bike rack, towbar or roof box, but excluding a trailer or caravan.
Please measure your vehicle from your front bumper to the rear of your car, and from the bottom of your tyres to the roof of your car, including any extras which make the vehicle longer or taller such as a bike rack, towbar or roof box, but excluding a trailer or caravan.

What is the length and height of the vehicle?

Does your vehicle have a trailer or caravan?

This information will be added to your booking