FAQ – On board experience

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If you've any questions relating to your booking, crossing, or about the Isle of Wight in general, then you've come to the right place.

Choose from the sections below to answer your query.

On board experience

Yes, you can. Bikes are free of charge to take on board when you buy a foot passenger ticket. You can now book in advance as a foot passenger with a bike, this is recommended during busy times of the year.


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No. For safety reasons all passengers must leave their vehicles and make their way to the lounges or open decks.


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Yes, they are. Our gangways are wide enough for mobility scooters and there is no extra charge to take them on-board. However, we would recommend checking before travelling on our FastCats as sometimes we must move our berth and on these occasions mobility scooters cannot cross the gangway.


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There are lifts on all our car ferries but we would advise you to check before travelling if you must use the lift as they are sometimes unavailable if we are carrying out maintenance.


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Our vehicle vessels and FastCats have comfortable lounges, outside seating, toilets with baby changing facilities and disabled toilets. FastCats do not have disabled toilets.


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All our terminals have comfortable seating areas, toilets with baby changing facilities, disabled toilets and either a Costa or Costa Express.


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Our vehicle ferries and FastCats don’t have access currently but we’re working on it. Our Portsmouth Harbour, Ryde Pier Head and Portsmouth Car Ferry terminal do have customer WiFi.


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No but we do accept card payments in all our facilities.


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No, Wightlink is now a smoke-free service, including all e-cigarettes.


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Don’t worry, we’ll do our best to find it. Fill in our Lost Property form online and we will get it back to you as soon as possible.


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While certain substances are allowed on board passenger vessels, others are restricted. Our vessels are limited in what we can carry by the IMDG (International Maritime Dangerous Goods) Code. Some restricted/dangerous goods including, but not limited to, petrol, canisters, gas bottles and empty container used for carrying dangerous goods can only be carried on certain sailings. See Restricted/Dangerous Goods for more information.

Please call our Restricted/Dangerous Goods Office for further details at least 24 hours before your scheduled sailing.


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There’s no limit to luggage on board, however, if you are travelling by foot you must be able to carry your luggage as staff will not be able to assist. If you’re in a vehicle you can leave your luggage in the vehicle during the crossing. Remember to take what you need when leaving your vehicle as we will not allow passengers back on the car decks whilst the vessel is sailing.


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We love hearing our customers’ suggestions and comments. We continually use the feedback to improve our services. Fill in the Feedback form and our team will respond as quickly as possible.


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Browse FAQ

If you've any questions relating to your booking, crossing, or about the Isle of Wight in general, then you've come to the right place.

Choose from the sections below to answer your query.


Low vehicles (LV)

Up to 5.00m long
Up to 2.24m high
Cars, small vans and any other vehicle up to 5m long
high vehicles isle of wight

High vehicles (HV)

Up to 5.00m long
Over 2.24m to 4.2m high
Cars, small vans and any other vehicle up to 5m long
high vehicles isle of wight

Low passenger vehicles (LP)

5.01m to 15m long
Up to 2.24m high
Longer cars, pick-ups built on a car chassis, passenger vehicles with up to 7 seats and specially adapted disabled vehicles, 5.01m to 15m long.
low passenger vehicles isle of wight

High passenger vehicles (HP)

5.01m to 15m long
Over 2.24m to 4.2m high
Longer cars, pick-ups built on a car chassis, passenger vehicles with up to 7 seats and specially adapted disabled vehicles, 5.01m to 15m long.
high passenger vehicles isle of wight high passenger vehicles isle of wight

Low motorhome (LM)

Recreational vehicle 5.01m to 15m long
Up to 2.24m high.
Recreational vehicles built or adapted for sleeping which include fitted seating and kitchen facilities.
low motorhome vehicles isle of wight

High motorhome (HM)

Recreational vehicle 5.01m to 15m long
Up to 4.2m high.
Recreational vehicles built or adapted for sleeping which include fitted seating and kitchen facilities.
high motorhome vehicles isle of wight

Low commercial vehicles (LF)

Commercial vehicle 5.01m to 7m long
Up to 2.24m high
Vans, pick-ups, trucks and other goods vehicles designed to carry heavy loads 5.1m and longer and have not been specifically constructed or adapted for the carriage of passengers.
high passenger vehicles isle of wight

High commercial vehicles (HF)

Commercial vehicle 5.01m to 7m long
Over 2.24m to 4.2m high
Vans, pick-ups, trucks and other goods vehicles designed to carry heavy loads 5.1m and longer and have not been specifically constructed or adapted for the carriage of passengers.
high passenger vehicles isle of wight

Freight rigid (FR)

Freight vehicle 7.01m to 12m long
Up to 4.2m high.
Single chassis freight vehicles designed to carry heavy loads.
low freight vehicles isle of wight

Freight artic (FA)

Freight vehicle over 12m to 19m long
Up to 4.2m high.
Tractor-trailer freight vehicle up to 44 tonne GVWR with a split chassis or separate unit designed to carry heavy loads.
high freight vehicles isle of wight

Minibus (MINI)

Passenger vehicles 5.01m to 8m long
Over 2.24m to 4.2m high
Passenger vehicles with 8-17 seats.
high passenger vehicles isle of wight

Coaches

Because we need to know additional information for coach bookings such as loaded and empty passenger numbers, please visit our Coach page to make your booking
high passenger vehicles isle of wight

Motorcycle/trike/quad (MC)

Vehicles up to 3.5m long.
Motorcycles, Motorcycles with sidecars, three or four wheeled personal powered tricycle, TWIZY or quad bike up to 3.5m long.
low freight vehicles isle of wight

Bicycles and mobility scooters

Mobility Scooters must be battery powered.
Electric bikes must retain the ability to be pedalled by the rider.
Pushbikes, e-bikes and battery powered Mobility scooters travel free of charge when a customer purchases a foot passenger ticket.
No need to book separately.
high freight vehicles isle of wight