FAQ – Regular traveller passes

Browse FAQ

If you've any questions relating to your booking, crossing, or about the Isle of Wight in general, then you've come to the right place.

Choose from the sections below to answer your query.

Regular traveller passes

Normally we notify you using the email address or phone number you gave us when you made your booking, so make sure your details are always up-to-date.

If you don’t have a booking for a specific sailing (e.g. because you have a season ticket or buy tickets on arrival) we recommend you sign-up to our travel update service. We can then send you notifications for your chosen route by email and text.

Sometimes we can’t let you know in advance about delays at short notice. You can still see the position of our ships and our service updates.

Even if our service is delayed make sure you arrive on time, following the check-in rules on your ticket. Delay information is only a guide based on the best information we have at the time and the length will be different for every sailing as our team work hard to reduce the delay.


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Vehicle passes are for Island residents or those who own a property on the Island. We strongly recommend Multilink vehicle bookings are made in advance as we reserve only a certain amount of space per sailing for Multilink Vehicle bookings. It’s especially important around school holidays and festivals. If you find you regularly travel at very short notice the Multilink pass may not be suitable.

The foot passes can be purchased by any of our customers. The passes are purchased in bulk and offer a significant saving on our regular ticket prices. The more tickets you buy, the greater the saving.

For the full details on how to apply for a Multilink Vehicle pass and what you may need read our Vehicle Passes Product Guide.


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It’s really straight forward.

For our vehicle pass all you need to do is bring in proof of residency at the time of purchase to one of our Ticket Offices. We can accept a driving licence, recent utility bill, phone bill, council tax bill or bank statement. Once you have shown proof of residency you will need to complete a short form, pay the fee and that’s it, we’ll print your pass for you there and then. We may ask you for photo ID when you travel with us so remember to have some photo ID with you.


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This all depends on how many single, one way tickets you buy. Passes can be purchased in denominations of 10, 20, 40 or 60 single journeys. The more journeys you purchase, the greater the discount. Motorcycles can only purchase up to 40 single journeys.


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You can add more journeys at any time and whenever is most convenient for you.

You can top up online here by selecting ‘Top up my Pass’ and logging in to your account or you can visit one of our Ticket Offices or call our Contact Centre who will be happy to help.

Just one thing to remember, you can only top up your pass with the same denominations that you previously purchased.


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Your pass will be registered for a certain size vehicle. If the vehicle exceeds the dimensions registered on your pass you will not be able to travel using your Multilink Pass but you can purchase a general vehicle ticket that covers the correct vehicle dimensions.

We have two vehicle lengths available. A car or van up to 5m long and up to 2.24m high or a car up to 6m long and up to 2.24m high. Remember to include any tow bars or bike racks etc in the length and height.

A Motorcycle Pass can be used with a motorcycle, alone or with a sidecar, any three or four wheeled tricycle, TWIZY or quad bike up to 3.5m long and up to 2.24m high.

Have a look at our Vehicle Guide for Multilink Passes or if you are unsure visit one of our Ticket Offices or call our Contact Centre for advice.


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It’s always a good idea to carry some form of photo ID when travelling using a Multilink Pass. We want to make sure our customers are protected and regularly check that the pass holder is the person travelling.

If photo ID cannot be produced when asked, a full Standard fare will be charged and we will not offer any retrospective refunds. You can visit our Ticket Office with a passport sized photo and we can provide you with a Wightlink Photo ID Card. You can keep this with your pass and not have to worry again!

We will also accept a driving licence, HM Forces ID Card or a passport as proof of ID.


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Yes, you can. The length and height of the trailer will determine the additional price to be paid at the time of booking.


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No, but you can register a second user for the Multilink Vehicle Pass if they live at the same address. You will need to show proof of Island residency for the second person and we will then issue a second pass so you can share the number of journeys purchased as you need.

The second pass holder must book using the main pass holder’s details as these are the details that the will be registered with us.


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Our Multilink Foot Pass is available to Island and mainland residents. You need only to visit one of our Ticket Offices with photo ID and a passport sized photo. You can then pay the fee and our team will issue you with a pass and a Wightlink Photo ID Card. By giving you a Wightlink Photo ID Card with your pass it’s easy to show if we ask you for ID when travelling and there is no need to carry extra identification.

The passes are purchased in bulk and offer a significant saving on our regular ticket prices. The more tickets you buy, the greater the saving.

For the full details on how to apply and what you may need read our Passenger Passes Product Guide.


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This all depends on how many single, one way tickets you buy. Passes can be purchased in denominations of 10, 20, 40 or 60 single journeys. The more journeys you purchase, the greater the discount.

We will accept a driving licence, HM Forces ID Card or passport as proof of ID but students will also need to show a valid NUS/Student Rider/ISIC (International Student Identity Card)/NUS Extra card or College/University photo ID cards with an expiry date.


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You can add more journeys at any time and whenever is most convenient for you.

You can top up online here by selecting ‘Top up my Pass’ and logging in to your account or you can visit one of our Ticket Offices or call our Contact Centre who will be happy to help.

Just one thing to remember, you can only top up your pass with the same denominations that you previously purchased.


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It’s always a good idea to carry some form of photo ID when travelling using a Multilink Pass. We want to make sure our customers are protected and regularly check that the pass holder is the person travelling.

If photo ID cannot be produced when asked, a full Standard fare will be charged and we will not offer any retrospective refunds. You can visit our Ticket Office with a passport sized photo and we can provide you with a Wightlink Photo ID Card. You can keep this with your pass and not have to worry again!

We will also accept a driving licence, HM Forces ID Card or a passport as proof of ID.


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No, the Multilink Foot Pass is only for the registered pass holder.


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Booking online is convenient for most of our customers so we make setting up your online account as easy as possible. All you have to do is complete the set up your Multilink & Season Ticket to use online and we’ll do the rest for you. Easy!


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It’s really easy and convenient. Simply log in to your account using your email address and password and continue with your booking. If you’re having problems with your online account you can contact us using the Booking Enquiries form, selecting Multilink and we’ll sort it out for you.

Or you can use our booking widget to log in. Select your options and tick the box for ‘I have a Ticket Pass’. You can then select your sailing times and then log in.


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Sometimes a number of accounts are created or the Customer Number is not attached to the Pass properly. If you call our Contact Centre, the experts can fix this for you or you can complete our online form here.


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It’s best to call our Contact Centre. We can quickly tell you the journeys undertaken and answer any questions.


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These are unique to your Multilink Pass. The ‘T’ number is your Multilink Pass number and the Customer Number allows us to search for your details. You can also use the Customer Number to log in online instead of your email address if you prefer. Please keep these numbers safe and do not share with anyone.


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This does happen sometimes but it’s easy to fix. Visit one of our Ticket Offices and show them the faded pass, they will then print off a new one for you. If you have a second user added to your pass you will need to have both replaced and reprinting invalidates any previous passes held.


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You can amend your booking up to one hour before your scheduled sailing time online, by visiting one of our Ticket Offices or calling our Contact Centre. If you want to amend your return journey after you have already travelled outward, you will need to call our Contact Centre to amend for free.


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Any journeys cancelled up to 1 hour before the scheduled sailing time will be credited back to your Multilink Pass. If you cancel within an hour or don’t cancel at all we will not return the journey back to your pass.

You can cancel your booking online, by visiting one of our Ticket Offices or by calling our Contact Centre.


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Don’t worry, we can help. If your ticket is lost, stolen or destroyed let us know as soon as possible so we can make sure your booked sailing is protected. You can use our Booking enquiries form, selecting Multilink or call our Contact Centre.

If the worst happens and someone uses your pass we will return any journeys used from the time you report it to us to a new pass.


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We can refund 75% of the value of any unused journeys as long as you apply for a refund up to 30 days after the expiry date of your pass.

You can return your pass to us with details of your bank sort code, account number and your signature to the Contact Centre, Wightlink Ltd, Gunwharf Road, Portsmouth, PO1 2LA. It can take up to 28 days for a refund to show on your statement.


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There are some booking restrictions with Multilink Vehicle Passes. Every sailing, on every day on each route has a minimum of 10% space reserved for Multilink Pass holders.

That’s why we ask that you book in advance and are flexible about the time you travel. We also need you to tell us if you’re not going to travel on your booked sailing so we can offer that space to another Multilink Vehicle Pass holder.


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Our Season Tickets are for regular foot travellers and are available to Island and mainland residents on all routes. Season Tickets are available for 7 days, 30 days, 90 days or annually and offer the opportunity to travel as often as you like during the period of validation with a significant discount.

You can buy a Season Ticket from a Wightlink Ticket office and our Annual Season Tickets can also be paid by Direct Debit to spread the cost.

For the full details on how to apply and what you may need read our Passenger Passes Product Guide.


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It’s easy! You can buy the 7 day and 30 day Season Ticket at any Wightlink Ticket Office and begin travelling immediately. If you buy our 90 day and Annual Season Ticket at Ticket Office but you will need to bring a passport sized photo. We will issue you a temporary ticket so you can travel immediately until we send you your plastic Season Ticket with your photo printed on it.

Our Annual Season Ticket can also be paid by Direct Debit. Simply fill in the form, provide a passport size photo and we’ll do the rest. We will send your plastic Season Ticket to you once your Direct Debit agreement has been accepted.


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It’s always a good idea to carry some form of photo ID when travelling using a Season Ticket. We want to make sure our customers are protected and regularly check that the pass holder is the person travelling.

If photo ID cannot be produced when asked, a full Standard fare will be charged and we will not offer any retrospective refunds. You can visit our Ticket Office with a passport sized photo and we can provide you with a Wightlink Photo ID Card. You can keep this with your pass and not have to worry again!

We will also accept a driving licence, HM Forces ID Card or a passport as proof of ID.


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No, the Season Ticket is only for the registered pass holder.


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Wightlink can offer a number of ways for trade, freight or coach companies to set up a cash or credit account. Simply email our Sales Support Team at sales@wightlink.co.uk and we will assist you through the process.


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If you have an enquiry regarding your account, you can contact the Sales Support Team on 023 928 55230 during office hours or email outofhours@wightlink.co.uk.

Office Hours are:

Monday to Friday 08.00-18.00

Saturday 09.00-13.00

Sunday 09.00-12.00


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If you are a Trade, Freight or Coach company and are simply looking for a quote for a crossing on any of our routes please either visit www.wightlink.co.uk and enter the details or call our Sales Support Team on 023 928 55230 during office hours or email outofhours@wightlink.co.uk.

Sales Support Team Office Hours:

Monday to Friday 08.00-18.00
Saturday 09.00-13.00
Sunday 09.00-12.00

For all other quotes please visit our website www.wightlink.co.uk or call our Contact Centre on 0333 999 7333 during office hours. Office hours are:

Contact Centre Opening Hours:

Monday to Friday 08.00 – 20.00
Saturday and Sunday 09.00-18.00


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Browse FAQ

If you've any questions relating to your booking, crossing, or about the Isle of Wight in general, then you've come to the right place.

Choose from the sections below to answer your query.


Low vehicles (LV)

Up to 5.00m long
Up to 2.24m high
Cars, small vans and any other vehicle up to 5m long
high vehicles isle of wight

High vehicles (HV)

Up to 5.00m long
Over 2.24m to 4.2m high
Cars, small vans and any other vehicle up to 5m long
high vehicles isle of wight

Low passenger vehicles (LP)

5.01m to 15m long
Up to 2.24m high
Longer cars, pick-ups built on a car chassis, passenger vehicles with up to 7 seats and specially adapted disabled vehicles, 5.01m to 15m long.
low passenger vehicles isle of wight

High passenger vehicles (HP)

5.01m to 15m long
Over 2.24m to 4.2m high
Longer cars, pick-ups built on a car chassis, passenger vehicles with up to 7 seats and specially adapted disabled vehicles, 5.01m to 15m long.
high passenger vehicles isle of wight high passenger vehicles isle of wight

Low motorhome (LM)

Recreational vehicle 5.01m to 15m long
Up to 2.24m high.
Recreational vehicles built or adapted for sleeping which include fitted seating and kitchen facilities.
low motorhome vehicles isle of wight

High motorhome (HM)

Recreational vehicle 5.01m to 15m long
Up to 4.2m high.
Recreational vehicles built or adapted for sleeping which include fitted seating and kitchen facilities.
high motorhome vehicles isle of wight

Low commercial vehicles (LF)

Commercial vehicle 5.01m to 7m long
Up to 2.24m high
Vans, pick-ups, trucks and other goods vehicles designed to carry heavy loads 5.1m and longer and have not been specifically constructed or adapted for the carriage of passengers.
high passenger vehicles isle of wight

High commercial vehicles (HF)

Commercial vehicle 5.01m to 7m long
Over 2.24m to 4.2m high
Vans, pick-ups, trucks and other goods vehicles designed to carry heavy loads 5.1m and longer and have not been specifically constructed or adapted for the carriage of passengers.
high passenger vehicles isle of wight

Freight rigid (FR)

Freight vehicle 7.01m to 12m long
Up to 4.2m high.
Single chassis freight vehicles designed to carry heavy loads.
low freight vehicles isle of wight

Freight artic (FA)

Freight vehicle over 12m to 19m long
Up to 4.2m high.
Tractor-trailer freight vehicle up to 44 tonne GVWR with a split chassis or separate unit designed to carry heavy loads.
high freight vehicles isle of wight

Minibus (MINI)

Passenger vehicles 5.01m to 8m long
Over 2.24m to 4.2m high
Passenger vehicles with 8-17 seats.
high passenger vehicles isle of wight

Coaches

Because we need to know additional information for coach bookings such as loaded and empty passenger numbers, please visit our Coach page to make your booking
high passenger vehicles isle of wight

Motorcycle/trike/quad (MC)

Vehicles up to 3.5m long.
Motorcycles, Motorcycles with sidecars, three or four wheeled personal powered tricycle, TWIZY or quad bike up to 3.5m long.
low freight vehicles isle of wight

Bicycles and mobility scooters

Mobility Scooters must be battery powered.
Electric bikes must retain the ability to be pedalled by the rider.
Pushbikes, e-bikes and battery powered Mobility scooters travel free of charge when a customer purchases a foot passenger ticket.
No need to book separately.
high freight vehicles isle of wight