Normally we notify you using the email address or phone number you gave us when you made your booking, so make sure your details are always up-to-date.
If you don’t have a booking for a specific sailing (e.g. because you have a season ticket or buy tickets on arrival) we recommend you sign-up to our travel update service. We can then send you notifications for your chosen route by email and text.
Sometimes we can’t let you know in advance about delays at short notice. You can still see the position of our ships and our service updates.
Even if our service is delayed make sure you arrive on time, following the check-in rules on your ticket. Delay information is only a guide based on the best information we have at the time and the length will be different for every sailing as our team work hard to reduce the delay.