If you need assistance getting on board or extra space when parking for wheelchairs, for example, call us at least 48 hours before you plan to travel and we will do our best to help. We need to assess your needs and make sure we can accommodate them on your chosen sailing or, if necessary, recommend an alternative sailing.
If we are unable to assist you, we may ask that you bring someone with you to help. If this happens your companion can travel for free.
When you arrive at our port let our staff know you have access needs so they can make their colleagues on board aware.
You can book Accessible Travel and Customer Assistance here or call us on 0800 093 8236 (Mon-Fri 8am-8pm or Sat & Sun 9am-6pm).