FAQ – Travel assistance

Browse FAQ

If you've any questions relating to your booking, crossing, or about the Isle of Wight in general, then you've come to the right place.

Choose from the sections below to answer your query.

Travel assistance

Yes, they are. Our gangways are wide enough for mobility scooters and there is no extra charge to take them on-board. However, we would recommend checking before travelling on our FastCats between Portsmouth Harbour and Ryde Pier Head as sometimes we need to move our berth and on these occasions Mobility Scooters cannot cross the gangway.


5 people found this faq useful.

There are lifts on all our car ferries but we would advise you to check before travelling if you must use the lift as they are sometimes unavailable if we are carrying out maintenance.

If you need lift access you must call and book this at least 48 hours before you plan to travel. We need to assess your needs and make sure we can accommodate them on your chosen sailing or, if necessary, recommend an alternative sailing.

You can book Accessible Travel and Customer Assistance here or call us on 0800 093 8236 (Mon-Fri 8am-8pm or Sat & Sun 9am-6pm).


12 people found this faq useful.

If you need assistance getting on board or extra space when parking for wheelchairs, for example, call us at least 48 hours before you plan to travel and we will do our best to help. We need to assess your needs and make sure we can accommodate them on your chosen sailing or, if necessary, recommend an alternative sailing.

If we are unable to assist you, we may ask that you bring someone with you to help. If this happens your companion can travel for free.

When you arrive at our port let our staff know you have access needs so they can make their colleagues on board aware.

You can book Accessible Travel and Customer Assistance here or call us on 0800 093 8236 (Mon-Fri 8am-8pm or Sat & Sun 9am-6pm).


4 people found this faq useful.

We do have wheelchairs available to use while travelling with Wightlink but to ensure it is available you must call 48 hours before travelling to advise us.

You can book the wheelchair through our Accessible Travel and Customer Assistance here or call us on 0800 093 8236 (Mon-Fri 8am-8pm or Sat & Sun 9am-6pm).


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All our terminals have an Induction Loop facility.


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No. The Blue Badge scheme is only a discount on our ticket prices. If you need travel assistance you must advise us at least 48 hours before travelling to make sure we can accommodate your needs on your chosen sailing.

You can book Accessible Travel and Customer Assistance here or call us on 0800 093 8236 (Mon-Fri 8am-8pm or Sat & Sun 9am-6pm).


14 people found this faq useful.

Browse FAQ

If you've any questions relating to your booking, crossing, or about the Isle of Wight in general, then you've come to the right place.

Choose from the sections below to answer your query.


Find out the size of your vehicle by entering your registration number

At this time, this feature is only available for cars and vans

Registration number

E.g CU57ABC
Without any roofboxes, towbars, bicycle racks or trailers your vehicle should be:
Vehicle length

Vehicle height

Wrong details? Please click here to enter your vehicle sizes manually

Your vehicle registration number could not be found

Choose your vehicle size manually here, you can find your vehicle height and width at Parkers.

Without any roofboxes, towbars, bicycle racks or trailers your vehicle should be:
Vehicle length

Vehicle height

Wrong details? Please click here to enter your vehicle sizes manually

Is there anything on your vehicle which makes it longer or higher than the dimensions shown here, such as a bike rack, towbar or roof box, but excluding a trailer or caravan?

Does your vehicle have a trailer or caravan?

Please select which type of vehicle you have

Below you will find all other vehicle types with some information around their size.
We recommend that you measure your vehicle before booking

Dangerous goods (including compressed gas etc. used for medical purposes) must be declared at least 24 hours before travel.

Camping gas canisters must be declared when you arrive at the port.

Please measure your motorcycle from your front wheel to the rear of your bike, including any extras which make the vehicle longer or taller such as a bike rack, towbar or roof box, but excluding a trailer or caravan.
Please measure your vehicle from your front bumper to the rear of your car, and from the bottom of your tyres to the roof of your car, including any extras which make the vehicle longer or taller such as a bike rack, towbar or roof box, but excluding a trailer or caravan.

What is the length and height of the vehicle?

Does your vehicle have a trailer or caravan?

This information will be added to your booking