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2019 sailings are now available to book – get yours at 2018 prices

2019 sailings at 2018 prices

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Accessible Travel and Customer Assistance

We’re here to help when you need it. Customers with disabilities, reduced mobility, medical conditions or just those that need some extra help can rely on Wightlink to make sure the journey meets their needs.


Tell us what you need

Once you have made your booking, please let us know at least 48 hours before your journey how we can help.

You can book assistance by opening the form below:

= required field

Title
First name
Surname
Booking number
Email
Phone number
Do you need a wider lift access parking space on the ship
 Yes - on the right hand side of the car Yes - on the left hand side of the car Yes - the rear of the vehicle No - other request (please use comment box below)
Comments
Please leave this field empty.

We also have a Freephone number for advice and to book Accessible Travel and Customer Assistance: 0800 093 8236 (Mon to Fri: 8am – 8pm or Sat & Sun: 9am – 6pm).

You should also let our team know when you arrive at the port that you have booked Accessible Travel and Customer Assistance.

We will do our best to help with:

  • A wide lift access space by the lift on board, for those with a wheelchair, a mobility problem or travelling with pushchairs.
  • Providing ramps on the ferry, so you can access the deck with a wheelchair or buggy more easily
  • Transportation of specialist equipment that is safe to take on board
  • Assistance dogs are welcome, free of charge, in any of our terminals or on any sailing.
  • Other requests we can reasonably help with

We cannot help with:

  • Transportation of equipment that is not safe to take on board
  • Access that cannot be arranged because of the design of our ships and ports
  • Personal care and assistance that needs training or experience to perform safely. This would include helping a passenger into or maneuvering a wheelchair, helping someone to eat or use the toilet.
  • Requests to stay in the vehicle during the crossing, unless it is unsafe or impossible for you to leave. In this case you must book a lift access space in advance (so we can get to you in an emergency) and you will need authorisation from the captain on the day before you can sail.

If we can’t provide what you need we may ask if you can bring someone with you who can. In this case there will be no additional charge for the person you bring with you, but this must be arranged and agreed by us at least 48 hours before you travel.

Our facilities

All our ports have:

  • Hearing loops
  • Wheelchair loan
  • Disabled toilets
  • Ramp access to the ticket office

All our FastCats have:

  • Wheelchair loan
  • Ramps to get on board
  • Wheelchair secure points
  • Priority seating

All our car ferries have:

  • Wheelchair loan
  • Ramps to get on board
  • Lifts to access the passenger lounges
  • Four accessible parking spaces
  • A disabled or ambulatory toilet – the disabled toilet on Wight Sky, Wight Light and Wight Sun is on the car deck and cannot be accessed during the crossing.

Disability Discount

Wightlink offers passengers a disability discount, for more information check offers and discounts


Find out the size of your vehicle by entering your registration number

At this time, this feature is only available for cars and vans

Registration number

E.g CU57ABC
Without any roofboxes, towbars, bicycle racks or trailers your vehicle should be:
Vehicle length

Vehicle height

Wrong details? Please click here to enter your vehicle sizes manually

Your vehicle registration number could not be found

Choose your vehicle size manually here, you can find your vehicle height and width at Parkers.

Without any roofboxes, towbars, bicycle racks or trailers your vehicle should be:
Vehicle length

Vehicle height

Wrong details? Please click here to enter your vehicle sizes manually

Is there anything on your vehicle which makes it longer or higher than the dimensions shown here, such as a bike rack, towbar or roof box, but excluding a trailer or caravan?

Does your vehicle have a trailer or caravan?

Please select which type of vehicle you have

Below you will find all other vehicle types with some information around their size.
We recommend that you measure your vehicle before booking

Dangerous goods (including compressed gas etc. used for medical purposes) must be declared at least 24 hours before travel.

Camping gas canisters must be declared when you arrive at the port.

Please measure your motorcycle from your front wheel to the rear of your bike, including any extras which make the vehicle longer or taller such as a bike rack, towbar or roof box, but excluding a trailer or caravan.
Please measure your vehicle from your front bumper to the rear of your car, and from the bottom of your tyres to the roof of your car, including any extras which make the vehicle longer or taller such as a bike rack, towbar or roof box, but excluding a trailer or caravan.

What is the length and height of the vehicle?

Does your vehicle have a trailer or caravan?

This information will be added to your booking