Frequently Asked Questions

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If you've any questions relating to your booking, crossing, or about the Isle of Wight in general, then you've come to the right place.

Choose from the sections below to answer your query.

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Attraction tickets are non-refundable and are valid for one visit during your stay on the Isle of Wight, from your outward journey until your return journey.


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(For booking with Tesco Clubcard Boost tokens, please click here)

If you have received a Promotion Code, you may have a link that automatically applies your discount. Otherwise, please tell us about your travel plans on our booking screen here, and then enter your code in the ‘Promotion Code’ box at stage ‘4: Your details’ page. The discount will be shown at the payment stage of your booking.

Please DO NOT test the code as some codes are ‘one use’ only and you may not be able to use it again, even if the booking is not confirmed. ‘One use’ codes will not be replaced.

If you have been given a Customer Service Voucher or Prizewinners’ Voucher, please look at the FAQ for ‘How do I use a Customer Service Voucher / Prizewinners’ Voucher?


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(For booking with Tesco Clubcard Boost tokens, please click here)

These vouchers are issued to a specific value. To book online using a customer service voucher or prizewinners’ voucher, please click here. Make your booking and select ‘Pay by voucher’ at the payment stage.

These vouchers cannot be used online with another discount (e.g. blue badge discount, promotions, special links, etc.) or to make Ticket Pass top-ups. For most other vehicle reservations, a booking fee may apply for bookings made through our contact centre or at a ticket office.

These vouchers can be used towards any Wightlink travel excluding business credit accounts or third party extras (such as festival, attraction or rail tickets). For full terms and conditions of these vouchers please click here.

If you have been given a ‘Promotion Code’ please look at the FAQ for ‘How do I use a Promotion Code?


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No, passengers with season tickets do not need to book their individual crossings. If you arrive to check in 15 minutes before departure you will be given the same priority for the next sailing as a pre-booked passenger.


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Annual, 90 day and Academic Season tickets: Please bring a passport sized photo with you at the time of purchase. You will be issued a temporary Season ticket to use while a plastic Season ticket is issued with your photo on.

All other Season tickets: We accept photo driving licence, Passport or HM forces ID cards. Alternatively, bring a passport sized Photo ID card with you at the time of purchase and we can issue a Wightlink Photo ID card to use with your Season ticket.


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Please arrive at the terminal at least 15 minutes before departure with your season ticket ready. If arriving by train at Portsmouth Harbour or Ryde Pier Head you should allow at least 10 minutes to connect between the train and catamaran.

Simply wait in the terminal and an announcement will be made when boarding starts. Your ticket will be checked before embarkation.

If it’s busy we may call holders of season tickets forwards, to ensure you are given priority boarding.

If you do not arrive 15 minutes before departure we will do our best to accommodate you on the next sailing but space will not be guaranteed.


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This depends what sort of season ticket you have:

  • 7 days / 30 days – no refunds.
  • 90 days – refund of complete unused weeks less 3 weeks (excluding any free period).
  • Annual – refund of complete unused months less 1 month (excluding any free period).
  • New Job Starters (same as 7, 30 or 90-days Season ticket).
  • Academic – refund of complete unused months less 1 month.

Refund of Season tickets paid for at time of purchase should be returned with a letter of request to: Contact Centre, Wightlink Ltd, Gunwharf Road, Portsmouth, PO1 2LA. Letter must include sort-code, bank account number and signature.

Any season tickets paid for by Direct Debit should be returned to Credit Control, Wightlink Ltd, Gunwharf Road, Portsmouth, PO1 2LA. Direct Debits must not be cancelled without prior agreement with our Credit Manager until the ticket is fully paid.

Season tickets issued on a credit account should be returned to Sales Department, Wightlink Ltd, Gunwharf Road, Portsmouth, PO1 2LA and any applicable amount will be credited to the account.


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Yes, if you have temporarily mislaid your Season ticket or cannot produce your Season ticket when requested, you will need to purchase a full price ticket to travel and we will not offer a retrospective refund.

If you have lost your season ticket you can also ask for this to be reissued for a £5 fee. You may need to show ID (such as a passport or driving licence) to do this. Once a ticket is reissued this will mean the lost ticket will no longer work, so if you find your lost ticket make sure you don’t use it by accident!


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If you are set-up online you can cancel your booking online. Just go to My bookings, find the right booking and click “Cancel”.

If you’re not set-up online, please Contact us as soon as possible quoting your booking reference number.

If you are unsure whether your ticket is refundable, check the e-ticket that was sent to you when you booked. It will tell you what type of ticket you have and the main product rules.

Refund conditions apply:

  • Part-used ticket where outgoing journey has been made: Economy fares – no refunds. Standard fares – if you contact us to change your booking at least one hour before your scheduled return sailing, any decrease in ticket cost will be refunded
  • Cancellations made within 24 hours of scheduled sailing – no refund
  • Standard tickets – £5 cancellation fee per booking
  • Economy, Special Offers or Promotional tickets – no refund

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Please enter this as “TBC” in the vehicle registration field. Once you know your car registration change your ticket online to add your number plate.


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There are a number of reasons a sailing may be unavailable online, such as:

  • The sailing you want is busy and has no more space for the vehicle or passengers you’re trying to book
  • You are trying to book a ticket with advance booking restrictions and the sailing has sold out of this ticket type
  • You’re trying to book through a special offer and the dates you entered aren’t available for the offer (check the terms on the offer page)
  • You’re trying to book a type of ticket we don’t sell, e.g. a foot passenger journey outward with a car journey return
  • The sailing(s) have been taken off sale, e.g. because of a cancellation

If you’re still not sure why a sailing is unavailable please contact us and we’ll look into it for you.


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You can Book online, for free, by phone or at the Wightlink Ticket Office at the ports.

Online bookings do not carry a booking fee, so it’s free to book online. For vehicles a £5.00 booking fee is charged for telephone and ticket office bookings.

To book over the phone and pay the fee call us on 0333 999 7333 (calls are charged at a local rate). Please be aware that at busy times (School & Bank Holidays, Festival periods and Fri-Mon) you will probably have to wait in a queue.

To find out the location of our ports visit Routes & destinations.


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Yes and bicycles are carried free of charge when the rider buys a Foot Passenger ticket. Please note that space for bicycles is limited on our catamaran service.


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If you are using an e-ticket you may reprint your ticket from the confirmation email or from our website, provided the original has not been used.

If you can’t print your ticket, please make a note of the booking reference number and bring it with you.

Please contact ourWightlink Call Centre on 0333 999 7333 as soon as possible before travelling to report any lost, stolen or destroyed tickets.


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Yes, regular travellers can enjoy reduced fares by buying a Multilink Pass or a Season ticket .

Frequent business travellers can set up a business account – Contact us for details.


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In keeping with most forms of domestic transport, including the UK’s national rail network, Wightlink’s Day Return tickets are considerably discounted from our standard fares.

This tactical pricing not only reflects the travel restrictions attached to day tickets compared to the flexibility offered by our standard fares, but is also designed to encourage day visits to the Island and boost the tourism economy.

It also benefits Islanders travelling over to the mainland for a few hours.


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You can set up a new account online by putting in your details after selecting your sailings.

If you have an existing account you’d like to be set up for booking online, please email your customer number and email address to us here on the Booking enquiry form.

You will be given an account password, don’t forget to change this as soon as you login.


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It may be that your booking or Pass is not attached to your Customer number or you have more than one account.

Enter your details into our Booking enquiry form and we’ll get back to you.


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If you don’t complete the booking with in the set time and you receive a time-out message this means the fare has been released for other customers to book.


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When you get to “Step 3 – Your Details”, login to your account, but overwrite your name and contact details with those of the person who is actually travelling. Don’t forget to include the email address you would like us to send the e-ticket to. These details will apply only for this one booking.


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Multilink Passes are valid for travel on any sailing, though bookings restrictions do apply on peak sailings. Advance reservations for travel can be made online.

You can also use your Multilink Pass without a booking on a standby basis, though we strongly recommend you book in advance as standby travel may not be available on busy sailings.


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Please check your email spam or junk mail folder as our email may have been wrongly intercepted.

Some customers (including AOL users) may need to add the @wightlink.co.uk domain to their address book, white list or safe list to ensure email from us gets past their junk mail filtering.

You can also reprint your confirmation or e-ticket by logging into My bookings.

If neither of these suggestions help,Contact us with your name, correct email address and booking reference number.


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Please use the following instructions.

Google Chrome

  • Click on the “Tools” menu and select “Options”
  • Click the “Under the Bonnet” tab, locate the “Privacy” section and click the “Clear browsing data” button.
  • Select “Delete cookies and other site data” to delete all cookies from the list (alternatively, you can remove all cookies created within a specific time period by selecting the period you want from the dropdown list).
  • Select “Clear browsing history” to delete traces of which websites you’ve visited.

Internet Explorer 8 and 9

  • Click “Tools” on the Command bar
  • Select “Delete Browsing History”
  • Select the option for cookies and click “Delete”

Internet Explorer 7

  • Click “Tools” on the Command bar
  • Select “Delete Browsing History”
  • Click “Delete” next to “Cookies”

Mozilla Firefox 3

    Click on “Tools”
  • Select “Clear recent history”

Opera

  • Go to “Delete private data” on the Tools menu.

Microsoft Internet Explorer 5 (Mac OS)

  • Choose “Preferences” from Edit menu
  • Select “Receiving Files” options
  • Select “Cookies”
  • Select the “Cookies” to be deleted from the list
  • Press “Delete” button

Safari 1.0 (MacOS X)

  • Select “Preferences”. Once you’re in Preferences, look at the very top of the page, not into the body. Up on top you’ll see icons. One of these icons will be “Security”.
  • Click on “Security” and a page will open that will show you cookies. Point your curser to “Cookies” and open this.
  • Another page will open showing you a window that allows you to view every cookie. Down at the bottom, you have the option of clicking on “Remove”. Click on that.
  • A box will open up asking you if you want to remove all the cookies. click “OK”.

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Don’t forget to add the country code to the start of your phone number.

You can check your country code here.


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On the mainland our car ferry ports are in Lymington and Portsmouth Gunwharf. Our mainland catamaran port is located by Portsmouth Harbour train station.

On the Isle of Wight our car ferry ports are in Yarmouth and Fishbourne. Our Isle of Wight catamaran port is located on Ryde Pier Head.

Our ports can be reached by car, foot and public transport. Please see the Routes & destinations section for more details.

Through train tickets are available from any UK railway station to Yarmouth, Ryde and other Island Line destinations. Yarmouth and Ryde Pier Head Ticket Offices also sell through tickets to mainland destinations. Applicable Railcard discounts are available when you purchase a through Rail/Sea ticket only.

For more information on through train travel visit our Foot passenger fares and scroll down to the Combination ticket drop down.


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Not if you book or modify your booking online (before your outward journey).

For vehicles a £5.00 booking fee is charged for telephone and ticket office bookings.

For Economy vehicle fares there is a £5 amendment fee for changing your booking using the telephone or ticket office service.

For Standard and Motorcycle fares there is no fee for changing your booking using the telephone or ticket office service.

All alterations are subject to availability and the Product Rules of the ticket you purchased. An additional fare will be payable if you choose a sailing that costs more.


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Yes, you will be given priority boarding over unbooked customers on busy sailings, to ensure you have a space on the vessel. To gain priority boarding you must check-in on time, 15 minutes before departure.

  • Annual Adult Season Ticket Holders (including direct debit) also get 30 extra days of foot passenger travel and two complimentary vehicle returns. Complimentary tickets are valid for 365 days from date of issue and on collecting the tickets the valid season ticket must be shown.
  • Annual Child Season Ticket Holders get 30 extra days of foot passenger travel.
  • 90 day Season Ticket Holders get 7 extra days of foot passenger travel.

30 day (or longer) Season Ticket holders can also purchase 30 day parking permits at the following rates:

Please note that Portsmouth car ferry terminal car park is closed until autumn 2017 and no parking permits are available for this location.

How much does it cost?
For 30 Day Season Ticket, Academic Season Ticket or Book of 60 single passenger Multilink Pass holders £68.00
Monthly
For 90 Day Season Ticket holders £66.00
Monthly
For Annual Season Ticket holders £62.00
Monthly

All parking permits include a proximity card to access Ryde Pier for free. You will need to show your season ticket in order to purchase a Parking Permit..


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Fares and charges are determined by the date and time of travel.

The sooner you book and the more flexible you can be, the more likely you are to pay a lower fare. Fares generally rise the closer you get to the sailing date.

Prices for a specific crossing may increase or decrease in line with demand. To secure the fare quoted at the time of checking it should be booked immediately.

Excess fares may be payable when foot passengers holding return tickets return by another route.


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Yes, food and refreshments are available at all ports. Find out more here Routes & destinations.


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You can by Mastercard, American Express and Visa credit card; Delta, Visa and Maestro debit card. PayPal payments are accepted online.

Payment can be made in cash at any of our terminals. Tesco Clubcard Boost tokens are accepted for most fares. Cheques, travellers cheques, national transport tokens (‘bus tokens’) and postal orders are not accepted.


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If you buy your ticket online you’ll receive an email confirmation with an e-ticket attached. You will need to print the ticket and bring it with you to the Terminal.

Tickets purchased by phone will also be sent to an email address where possible.

Tickets bought at a Wightlink Ticket Office will be given to you.

You can also choose to receive a booking confirmation by SMS.


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Yes, the gangways are wide enough to accommodate mobility scooters and there is no extra charge.


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The long number starting with a T is your Pass number which you will need to quote when booking a ticket. Your customer account number is also printed on the Pass.

If the numbers become faded you can exchange your Pass at any Wightlink Ticket Office.


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Yes. Discounted fares are available for groups of 10 or more foot passengers travelling together on the same sailing. Groups of 15 or more cars can also benefit from discounted rates on certain sailings. You can find out more here


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Token codes can be used on full price Economy and Standard fares. To find out more and to book please visit our special Tesco Clubcard Boost page


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Children under 5 travel free of charge.

Children aged 5-15 (inclusive) travel at the Child rate.

Children age 12 or over can travel alone on any Wightlink sailing. However, Wightlink are unable to assign staff to look after children at the Terminals or on board.

Children under the age of 12 must be accompanied by an escort of at least 16 years of age.

Adults escorting a child under 12 can benefit from a reduced rate. Click here for details.


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Wightlink offers an accessible travel scheme for holders of a Blue Badge on most of our vehicle fares.
Foot passengers can apply for a Wightlink Disabled Discount Scheme card (if they do not have a Blue Badge).

For more details visit our Accessible travel section.


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All passengers must vacate their vehicles and the car decks during the crossing and make their way up to the lounges or open decks.


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The Island can be discovered easily by car, on foot, by bike or using public transport.

On foot
There are over 500 miles of public rights of way to explore on the Island. We’ve put together our own guide to the best Isle of Wight walks, check it out here.

By bike
The Isle of Wight was tailor-made for great cycling with over 200 miles of cycle routes through some of the most scenic countryside in the UK. Find out more and view our recommended cycling routes.

By car
The road network across the Isle of Wight is well signposted and many routes have outstanding views. There are long and short stay car parks all over the Island.

By public transport
The Island Line train runs from Ryde Pier Head around the east coast of the Island, through to Shanklin. The Island line links directly with Ryde passenger ferry services, providing a through service from London Waterloo.

There is also an Island-wide bus service.

You can find more information here Island Travel section.


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Yes, pets travel free on board all our car ferries and catamarans.

For information read Travelling by ferry with your Pet before you travel.


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We have a map of the Isle of Wight in our Wightlife Magazine. You can either download the Magazine and print the map or view it on your phone. Click ‘share’ in the electronic version of the magazine.

If you would like a hard copy of the map, you can pick up a copy of Wightlife Magazine at any Wightlink Ticket Office or order it here.


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The size and type of your vehicle may affect your fare. To find out more about vehicle sizes and the type of vehicle you should book, please click here.

Vehicles must be correctly declared at the time of booking. Failure to do so will lead to supplements being paid at the port and in some circumstances refusal to ship.

Vehicle sizes: Overall length means either the actual length of your vehicle (including fixed tow bars on caravans or other trailers) or the length from bumper to bumper shown in the manufacturers’ specification, whichever is the greater.

Car racks & vehicle heights: Customers must declare the height of their vehicle and any roof-top items (e.g. aerials, cycle racks, luggage and sporting equipment).


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You can check your Pass statement online. If you have still have any queries about your statement please Contact us.


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The Isle of Wight is very dog-friendly, read our top tips here.


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You can normally change your booking with us if it was made directly with Wightlink and you modify the booking at least one hour before your sailing is scheduled to depart.

If your booking was made by a tour operator or another supplier, you must contact the supplier you made your booking with. We are sorry but our staff are not able to amend or cancel your booking.

You can modify your booking, with no amendment fee online if you have not yet made the outgoing journey. If you have not set up a customer ID online, please Contact us as soon as possible quoting your booking reference number.

For Economy vehicle fares there is a £5 amendment fee for changing your booking using the telephone or ticket office service.

For Standard and Motorcycle fares there is no fee for changing your booking using the telephone or ticket office service.

All alterations are subject to availability and the Product Rules of the ticket you purchased. An additional fare will be payable if you choose a sailing that costs more.


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  • Check your email address is correct.
  • Did you register with another or previous email address? Try logging in with this one. You can change it after logging in by going to “Manage My Account”. You can also log in using your Customer No. which is shown on your tickets.
  • Check your password? If you want to reset your password, enter your email address and click “reset password”. We’ll email you a link where you can set a new password of your choice.

Remember if you are using a Multilink Pass you will need to login to the account you used to purchase the Pass. As two people can register on one Pass this may be someone else’s account.

If you’re not sure what the customer account was, or whether this has been set up for online bookings, please email the Pass number printed on your ticket (along with the email you’d like to use) and fill out the ‘Multilink and Season Ticket online setup’ application form.


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If you discover that you have lost anything, please fill out this form Lost property form and we will get back to you.


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No, but the cafés on our car ferries do accept card payments.


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If you booked your ticket direct with us you can change it online. Just go to My bookings, find the right booking and click “Modify”. You may have to pay an additional fare if the crossing is more expensive.

Alternatively phone our contact centre on 0333 999 7333 straight away, quoting your booking number (amendment fees may apply by phone).

If our contact centre is closed, please complete the Booking enquiry form.


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Please check the details of the promotion – is what you are booking within the validity of the offer? Are there any exclusion dates or certain types of ticket that are not valid with the offer? Is it only valid on a specific route?

Also check you have the typed the code correctly, sounds simple but this is a common problem!

If you’re still not sure why your promotion code is not working please complete the Booking enquiry form so we can look into this for you.


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Limited internet access is available on our catamaran service between Portsmouth Harbour and Ryde Pier Head.

Internet service is not currently available on board our car ferries, but will be soon.


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It may be that your booking or Pass is not attached to your Customer number or you have more than one account. Contact us and enter your details into our Multilink online setup form.


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A Multilink Passenger Pass is a ticket that offers a discounted flat-rate for regular or occasional travellers from both the Island and the mainland. They can be used from any port in any direction. Tickets are sold on a bulk-purchase basis that offers a bigger discount the more tickets you buy.

A Multilink Vehicle Pass is a ticket that offers a discounted flat-rate for regular or occasional travellers who are resident on the Island and is part of our commitment to supporting Island life.

Prices for Multilink Passes can be found here.

 


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For security reasons we do not offer a luggage storage facility at our Terminals. There are independent short and long term storage units either side of the Solent.


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You can take the stairs or lifts.

Both ferries and catamarans have comfortable passenger lounges, outside seating, toilets with baby changing facilities and disabled toilets.

Our car ferries also offer a café-bar. Opening hours vary and are shown outside the café.


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We update the Service status for the latest information routinely every morning and again if more than one sailing is delayed by 20 minutes or more since the last message was posted. We’ll post again if delays reach an hour or longer and when we return normal service.

You can also follow our updates on Twitter at www.twitter.com/wightlinktravel.


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Foot passengers: We recommend you book in advance to secure your place, but there is no difference in price if you buy your ticket on the day (please allow yourself enough time to purchase your tickets before travelling).

Season ticket holders: Once you have your season ticket, you do not need to book your individual crossings in advance (you are considered as pre-booked if you check-in at least 15 minutes before departure).

Car Ferry Services: You should make an advance booking for cars and motorcycles and it is essential to do so for travel over holidays. Online bookings can be made up to one hour before the scheduled sailing time (availability permitting).

Cyclists: Advance reservations for bicycles are not required and these are carried on all services, space permitting, free of charge.

How far in advance should I book?

We always advise customers to book as early as possible to secure the best vehicle fares.
You can book up to these dates at present:

Route Book up to
Portsmouth Harbour to Ryde Foot Passenger

2 January 2018

Portsmouth to Fishbourne

2 January 2018

Lymington to Yarmouth

2 January 2018


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If you think you may need assistance such as help getting to the on-board passenger lounge, or a parking space with lift access on your sailing, please call our free Reduced Mobility Helpline on 0800 093 8236 at least 48 hours before you plan to travel. This is so we can assess your needs and ensure we can meet them on your chosen ferry or, if necessary, recommend an alternative sailing. If you do not let us know in advance we will do our best to meet your needs, but can’t guarantee it.

There may be some kinds of assistance we are not able to provide, in which case we may ask you to bring someone with you to provide the assistance you need during your journey. In this case there will be no additional charge for the person you bring with you. Please call 0800 093 8236 at least 48 hours before you plan to travel to arrange this.

If you are unable to book ahead, please inform a member of staff when you arrive at the terminal and we will do our best to help
Wheelchairs are available at all of our Terminals. Please speak to a member of staff for assistance.

Assistance dogs are welcome, free of charge, in any of our terminals or on any sailing.

More information can be found on our Accessibility page.


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If you change your vehicle after you’ve made a booking, please advise us of the new registration number. We’ll also need to know your new vehicle details if it is a different type of vehicle or is larger than the dimensions you have booked (these appear on your e-ticket).

There are no amendment fees for changing your booking online here – find the right booking and click “Modify” to change your vehicle details and registration number. Alternatively call us on 0333 999 7333 (amendment fees may apply).

There may be an additional amount to pay depending on the size and type of the new vehicle. If you are unsure which category your new vehicle fits into, please check our Vehicle size guide.


35 people found this faq useful.

You can normally change your booking with us if it was made directly with Wightlink and you modify the booking at least one hour before your sailing is scheduled to depart.

If your booking was made by a tour operator or another supplier, you must contact the supplier you made your booking with. We are sorry but our staff are not able to amend or cancel your booking.

You can modify your booking. with no amendment fee online if you have not yet made the outgoing journey. If you have not set up a customer ID online, please email your customer number and email address to us here on the Booking enquiry form.

For Economy vehicle fares there is a £5 amendment fee for changing your booking using the telephone or ticket office service.

For Standard and Motorcycle fares there is no fee for changing your booking using the telephone or ticket office service.

All alterations are subject to availability and the Product Rules of the ticket you purchased. An additional fare will be payable if you choose a sailing that costs more.


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There’s lots of information in our Wightlife Magazine from the best beaches to the prettiest villages, dog-friendly walks to pub and restaurant guides and more. You’ll also find lots of exciting things to DO here.

You can also pick up tourist information at the Wightlink Terminals and the Tourist Information Points on the Island:

  • Brading Tourist Information Point – Sandown
    Address: Station Road, Brading, Sandown, Isle Of Wight, PO36 0EB
    Opening hours: 10am – 4pm daily (closed Monday & Friday)
  • Brighstone Tourist Information Point – Newport
    Address: Main Road, Brighstone, Newport, Isle Of Wight, PO30 4AH
  • East Cowes Tourist Information Point – East Cowes
    Address: Valu 4 U, Castle Street, EAST COWES, Isle of Wight, PO32 6RD
    Opening hours: 7.30am – 6pm daily (closed Sundays)
  • Freshwater Bay Tourist Information Point – Freshwater Bay
    Address: Dimbola Museum and Galleries, Terrace Lane, FRESHWATER BAY, Isle Of Wight, PO40 9QE
  • Godshill Tourist Information Point – Ventnor,br/>Address: Godshill Village Store, High Street, Godshill, Ventnor, Isle Of Wight, PO38 3HH
  • Havenstreet Tourist Information Point – Havenstreet
    Address: Isle of Wight Steam Railway, The Railway Station, Station Road, HAVENSTREET, Isle Of Wight, PO33 4DS
  • Newport Tourist Information Point (IW County Press Shop) – Newport
    Address: 123 Pyle Street, Newport, Isle Of Wight, PO30 1ST
  • Newport Tourist Information Point (Quay Arts Centre) – Newport
    Address: Quay Arts Centre, 15 Sea Street, Newport Harbour, Newport, Isle Of Wight, PO30 5BD
  • Ryde Tourist Information Point – Ryde
    Address: Kollective Gifts, 10 Esplanade, Ryde, Isle Of Wight, PO33 2DY
  • Sandown Tourist Information Point – Sandown 
    Address: Art 2 Artz Community Arts Studio & Gallery, 2 Albert Road, Sandown, Isle Of Wight, PO36 8AN
  • Shanklin Tourist Information Point – Shanklin
    Address: 1 Eastcliff Road, Shanklin, Isle Of Wight, PO37 6AA
    Opening hours: 10am – 11pm (Monday – Saturday); 11am – 10.30pm (Sunday)
  • Ventnor Tourist Information Point – Ventnor
    Address: 8 – 10 High Street, Ventnor, Isle Of Wight, PO38 1RY
    Opening hours: 7.30am – 5.30pm (Monday – Saturday); 9am – 12pm (Sunday)
  • Yarmouth Tourist Information Point – Yarmouth
    Address: Harbour Office, The Quay, Yarmouth, Isle Of Wight, PO41 0NT

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Yes, and if you already have an account with us, please call 023 9285 5212 to register for online booking.

If you don’t have an account, please call 023 9285 5212 to apply.

For an agent guide to booking online, please click here.

Make an account holder booking.


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Your feedback is important to us and helps us to determine future improvement to our services.

If you have comments, compliments or complaints about your trip, we want to hear from you! Please fill out this Customer feedback form and request feedback.

We aim to reply to all feedback within 10 working days in the first instance.


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You will need to bring along Photo ID when purchasing and using Multilink Passes. We accept photo driving licences, Passports or HM forces ID cards as proof of ID.

For foot passengers that may not have the above Photo ID, please bring a passport sized photo and we can issue a Wightlink Photo ID card to use with your Multilink Passenger Pass. Students will also need to bring along either a valid NUS/Student Rider/UCAS/NUS Extra card (for apprentices) or IW College Student ID card.

For Multilink Vehicle Passes – Download the Multilink application form and take the completed form to any Wightlink Ticket Office. You’ll also need to take confirmation of Island residency (we accept driving licences, most recent utility bills, phone bills, council tax bills or bank statements) along with your Photo ID.

More information on our Multilink Passes can be found here.


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We have a range of Multilink Passes available. Once you have purchased a Pass, it cannot be upgraded to a different Multilink product as the level of discount is set. E.g. A Pass of 20 may only be topped up with another Pass of 20. Although you can top up multiple times, this does not increase the level of discount.

You can top up your pass online, or by calling or visiting our Wightlink Ticket Offices.


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Multilink Passenger Pass – this can only be used by the registered Pass holder.

Multilink Vehicle Pass – your Pass is only valid for you, although up to six passengers may travel with you in the vehicle. You must be travelling in the car though you do not have to be the driver for the Pass to be valid.

You can register a second passenger on a Multilink Vehicle Pass if they live at your address. You will be issued with two Passes, one for each registered person. You will need to bring confirmation of Island residency (driving licence, utility bill or a council tax bill) for both passengers. Please note that bookings can only be made from the main customer account your Pass is registered to.


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Up to 5m vehicle Pass: Cars, small vans and any other vehicle up to 5m long and up to 2.24m high.

Up to 6m vehicle Pass: long cars, pick-ups built on a car chassis, passenger vehicles with up to 7 seats and specially adapted disabled vehicles, 5.01m to 6m long and up to 2.24m high (vans and commercial vehicles are not permitted)

Motorcylce Pass: Motorcycles, Motorcycles with sidecars, three or four wheeled personal powered tricycle, TWIZY or quad bike up to 3.5m long and up to 2.24m high.

If your vehicle is over the length or height limits of your Pass (e.g. because of a bike rack) you cannot use the Multilink Pass and a separate full-price ticket will have to be purchased.

For more information check the Vehicle sizes for Multilink Vehicle Pass on the Multilink Page


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While certain substances are permitted on passenger ships, others are restricted. Our ships are limited in what they can take by the IMDG Code. Some Dangerous Goods, including petrol, canisters and empty containers used for carrying Dangerous Goods, can only be carried on certain sailings.

Please contact the relevant Dangerous Goods office for further details at least 24 hours before travelling.


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Please Contact us and fill out the Multilink and Season Ticket online setup form.

To make your bookings:
Multilink Passes are valid for travel on any sailing, though bookings restrictions do apply on peak sailings. Advance reservations for travel can be made online.

You can also use your Multilink Pass without a booking on a standby basis, though we strongly recommend you book in advance as standby travel may not be available on busy sailings.


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Yes, for both Passenger and Vehicle Multilink Passes.

We accept a photo driving licence, Passport or HM forces ID cards as proof of ID.

If Photo ID cannot be produced at time of travel, the full standard fare for your crossing will be charged and no refunds will be offered retrospectively.


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If you arrive for your booked sailing too late to check in on time, our staff will try to get you on the next possible sailing, but this is not guaranteed.

Vehicles arriving at port more than 2 hours after scheduled sailing time will be classed as a “no show” booking though a revision to your booking can be made, subject to availability, if you travel before 23:59 on same day. Payment for any increase in booking costs is required before sailing and amendment fees may apply. If there is no availability and you decide to travel on a subsequent day, you will need to buy a new ticket (no refunds will be considered).

If you think you are going to miss the check-in period for your sailing we recommend you contact us, if possible, to modify your booking. Provided you contact us at least one hour before the departure of your sailing we will try and change you sailing time to the next available service. There is no amendment fee if you modify your booking yourself online, but there may be an additional fare to pay if the new sailing is more expensive.


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A Multilink Pass is a discounted product and does come with some advanced booking restrictions. You can use your ticket any time on a standby basis if there is space available in port. However, we strongly recommend booking in advance and this is essential at peak times when a standby space may not be available.


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Multilink Passenger Pass – Yes, you will be boarded with pre-booked customers at busy times (such as Island festival periods). Just remember to arrive 15 minutes before your sailing and let a member of our team know.

Multilink Vehicle Pass – Yes, you receive a flat rate on a trailer or caravan being towed by your Multilink vehicle. Simply book your trailer with your Multilink booking online or Contact us if you’d like to add the trailer to an existing Multilink booking.


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We cannot guarantee that someone else will be prevented from using your Pass without your permission. If you have lost or think someone has taken your Pass please Contact us as soon as possible so we can invalidate the Pass. If a random ticket check shows someone else was misusing your Pass, it will be confiscated.

Replacement Multilink Passes will incur an administration charge when issued.

If bookings were used without the main Pass holder’s permission any bookings made after this was reported will be refunded.


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Vehicles: Please arrive at the port between 30 and 60 minutes before departure time with a valid ticket for travel. A member of the Wightlink team will welcome you at the gate, check your ticket and direct you to the appropriate ticket lane.

Your ticket may be checked again before boarding and you will be advised when to drive aboard and where to park.

Foot passengers: Please arrive at the Terminal at least 15 minutes before departure with a valid ticket for travel. If arriving by train at Portsmouth Harbour or Ryde Pier Head you should allow at least 10 minutes to connect between the train and catamaran.

Simply wait in the Terminal and an announcement will be made when boarding starts. Your ticket will be checked before embarkation.

Please note that ships may have to sail a little before or after advertised sailing times.


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If you have forgotten or don’t know your password, simply enter your email address in the Login section and click Reset Passwords. Please note that passwords must be between 8 and 20 characters.


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Yes, if you cancel online at least one hour before your scheduled departure time.

The value of any ticket cancelled within 1 hour of scheduled sailing, or not checked-in for (‘no show’) will not be credited back to your Pass as we have held a space for you on that sailing.

If your journey was affected by service disruption, special conditions may apply

If you are set-up online you can cancel your booking online. Just go to My bookings, find the right booking and click “Cancel”.


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All our ports with the exception of Yarmouth have a car park.

Please note that Portsmouth car ferry terminal car park is closed until autumn 2017 and no parking permits are available for this location.

The car park at our Portsmouth Car Ferry terminal on Gunwharf Road will be closed from 13 September throughout improvements works at Portsmouth Car ferry terminal, although customers with parking season tickets will be admitted.

The car parks operate on a Pay and Display basis and tickets can be bought from the machines or the Wightlink Ticket Office.

Find out more information on parking options for each route here Routes & destinations.

Taxis are normally available outside our Catamaran Terminals and the Ticket Offices at all Terminals have numbers of local taxi companies.


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Yes, you can claim back 75% of any unused journeys, providing you request a refund no later than 30 days after the expiry of your Multilink Pass.

Return your Pass/es with a letter requesting a refund to Contact centre, Wightlink Ltd, Gunwharf Road, Portsmouth, PO1 2LA. Letter must include sort-code, bank account number and signature.


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All Wightlink ferries and catamarans are Smoke-Free services. This policy includes e-cigarettes which produce smoke-like vapour.

As our cross-Solent sailings are short, customers can smoke before they embark and after they leave the ship.


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Wightlink works hard to run a reliable service. When problems do occur, we do our best to minimise the impact on our customers.

If your departure is delayed by more than 90 minutes or your sailing is cancelled you can…

  • Take a comparable sailing at no extra cost; or
  • Have a refund.

Compensation for delayed arrivals

If the arrival of your sailing is delayed by…

  • Less than 60 minutes, no compensation is payable.
  • Between 60 and 120 minutes, you can claim 25% of the fare paid for that crossing.
  • Over 120 minutes, you can claim 50% of the fare paid for that crossing.

Compensation claims must be made using our Compensation form. Wightlink will pay compensation within 30 days of receipt.

Refreshments

If your sailing is delayed by…

  • More than 90 minutes we will offer you a drink.
  • More than four hours, a light snack.
  • More than eight hours, a hot meal.

There may be times when we are unable to offer refreshments and we may give you a voucher instead.

Compensation exemptions

To qualify for compensation, you must be booked on a particular sailing, or have a season ticket, and must have checked in at least 30 minutes before your booked sailing (15 minutes for foot passengers).

Compensation is not payable when…

  • Weather and/or sea conditions endanger the safe operation of the ferry.
  • Other circumstances beyond Wightlink’s control cause the delay or cancellation. These include restrictions placed by the Queen’s Harbour Master.

Other exemptions apply, and are detailed in the EU Regulation [EC] no 1177/2010 ‘the rights of passengers when travelling by sea and inland waterways’ detailed in our Terms & Conditions.


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Browse FAQ

If you've any questions relating to your booking, crossing, or about the Isle of Wight in general, then you've come to the right place.

Choose from the sections below to answer your query.


Low vehicles (LV)

Up to 5.00m long
Up to 2.24m high
Cars, small vans and any other vehicle up to 5m long
high vehicles isle of wight

High vehicles (HV)

Up to 5.00m long
Over 2.24m to 4.2m high
Cars, small vans and any other vehicle up to 5m long
high vehicles isle of wight

Low passenger vehicles (LP)

5.01m to 15m long
Up to 2.24m high
Longer cars, pick-ups built on a car chassis, passenger vehicles with up to 7 seats and specially adapted disabled vehicles, 5.01m to 15m long.
low passenger vehicles isle of wight

High passenger vehicles (HP)

5.01m to 15m long
Over 2.24m to 4.2m high
Longer cars, pick-ups built on a car chassis, passenger vehicles with up to 7 seats and specially adapted disabled vehicles, 5.01m to 15m long.
high passenger vehicles isle of wight high passenger vehicles isle of wight

Low motorhome (LM)

Recreational vehicle 5.01m to 15m long
Up to 2.24m high.
Recreational vehicles built or adapted for sleeping which include fitted seating and kitchen facilities.
low motorhome vehicles isle of wight

High motorhome (HM)

Recreational vehicle 5.01m to 15m long
Up to 4.2m high.
Recreational vehicles built or adapted for sleeping which include fitted seating and kitchen facilities.
high motorhome vehicles isle of wight

Low commercial vehicles (LF)

Commercial vehicle 5.01m to 7m long
Up to 2.24m high
Vans, pick-ups, trucks and other goods vehicles designed to carry heavy loads 5.1m and longer and have not been specifically constructed or adapted for the carriage of passengers.
high passenger vehicles isle of wight

High commercial vehicles (HF)

Commercial vehicle 5.01m to 7m long
Over 2.24m to 4.2m high
Vans, pick-ups, trucks and other goods vehicles designed to carry heavy loads 5.1m and longer and have not been specifically constructed or adapted for the carriage of passengers.
high passenger vehicles isle of wight

Freight rigid (FR)

Freight vehicle 7.01m to 12m long
Up to 4.2m high.
Single chassis freight vehicles designed to carry heavy loads.
low freight vehicles isle of wight

Freight artic (FA)

Freight vehicle over 12m to 19m long
Up to 4.2m high.
Tractor-trailer freight vehicle up to 44 tonne GVWR with a split chassis or separate unit designed to carry heavy loads.
high freight vehicles isle of wight

Minibus (MINI)

Passenger vehicles 5.01m to 8m long
Over 2.24m to 4.2m high
Passenger vehicles with 8-17 seats.
high passenger vehicles isle of wight

Coaches

Because we need to know additional information for coach bookings such as loaded and empty passenger numbers, please visit our Coach page to make your booking
high passenger vehicles isle of wight

Motorcycle/trike/quad (MC)

Vehicles up to 3.5m long.
Motorcycles, Motorcycles with sidecars, three or four wheeled personal powered tricycle, TWIZY or quad bike up to 3.5m long.
low freight vehicles isle of wight

Bicycles and mobility scooters

Mobility Scooters must be battery powered.
Electric bikes must retain the ability to be pedalled by the rider.
Pushbikes, e-bikes and battery powered Mobility scooters travel free of charge when a customer purchases a foot passenger ticket.
No need to book separately.
high freight vehicles isle of wight