FAQ – On the Island

Browse FAQ

If you've any questions relating to your booking, crossing, or about the Isle of Wight in general, then you've come to the right place.

Choose from the sections below to answer your query.

On the island @iow

There’s lots of information in our Wightlife Magazine from the best beaches to the prettiest villages, dog-friendly walks to pub and restaurant guides and more. You’ll also find lots of exciting things to DO here.

You can also pick up tourist information at the Wightlink Terminals and the Tourist Information Points on the Island:

  • Brading Tourist Information Point – Sandown
    Address: Station Road, Brading, Sandown, Isle Of Wight, PO36 0EB
    Opening hours: 10am – 4pm daily (closed Monday & Friday)
  • Brighstone Tourist Information Point – Newport
    Address: Main Road, Brighstone, Newport, Isle Of Wight, PO30 4AH
  • East Cowes Tourist Information Point – East Cowes
    Address: Valu 4 U, Castle Street, EAST COWES, Isle of Wight, PO32 6RD
    Opening hours: 7.30am – 6pm daily (closed Sundays)
  • Freshwater Bay Tourist Information Point – Freshwater Bay
    Address: Dimbola Museum and Galleries, Terrace Lane, FRESHWATER BAY, Isle Of Wight, PO40 9QE
  • Godshill Tourist Information Point – Ventnor,br/>Address: Godshill Village Store, High Street, Godshill, Ventnor, Isle Of Wight, PO38 3HH
  • Havenstreet Tourist Information Point – Havenstreet
    Address: Isle of Wight Steam Railway, The Railway Station, Station Road, HAVENSTREET, Isle Of Wight, PO33 4DS
  • Newport Tourist Information Point (IW County Press Shop) – Newport
    Address: 123 Pyle Street, Newport, Isle Of Wight, PO30 1ST
  • Newport Tourist Information Point (Quay Arts Centre) – Newport
    Address: Quay Arts Centre, 15 Sea Street, Newport Harbour, Newport, Isle Of Wight, PO30 5BD
  • Ryde Tourist Information Point – Ryde
    Address: Kollective Gifts, 10 Esplanade, Ryde, Isle Of Wight, PO33 2DY
  • Sandown Tourist Information Point – Sandown 
    Address: Art 2 Artz Community Arts Studio & Gallery, 2 Albert Road, Sandown, Isle Of Wight, PO36 8AN
  • Shanklin Tourist Information Point – Shanklin
    Address: 1 Eastcliff Road, Shanklin, Isle Of Wight, PO37 6AA
    Opening hours: 10am – 11pm (Monday – Saturday); 11am – 10.30pm (Sunday)
  • Ventnor Tourist Information Point – Ventnor
    Address: 8 – 10 High Street, Ventnor, Isle Of Wight, PO38 1RY
    Opening hours: 7.30am – 5.30pm (Monday – Saturday); 9am – 12pm (Sunday)
  • Yarmouth Tourist Information Point – Yarmouth
    Address: Harbour Office, The Quay, Yarmouth, Isle Of Wight, PO41 0NT

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Browse FAQ

If you've any questions relating to your booking, crossing, or about the Isle of Wight in general, then you've come to the right place.

Choose from the sections below to answer your query.


Low vehicles (LV)

Up to 5.00m long
Up to 2.24m high
Cars, small vans and any other vehicle up to 5m long
high vehicles isle of wight

High vehicles (HV)

Up to 5.00m long
Over 2.24m to 4.2m high
Cars, small vans and any other vehicle up to 5m long
high vehicles isle of wight

Low passenger vehicles (LP)

5.01m to 15m long
Up to 2.24m high
Longer cars, pick-ups built on a car chassis, passenger vehicles with up to 7 seats and specially adapted disabled vehicles, 5.01m to 15m long.
low passenger vehicles isle of wight

High passenger vehicles (HP)

5.01m to 15m long
Over 2.24m to 4.2m high
Longer cars, pick-ups built on a car chassis, passenger vehicles with up to 7 seats and specially adapted disabled vehicles, 5.01m to 15m long.
high passenger vehicles isle of wight high passenger vehicles isle of wight

Low motorhome (LM)

Recreational vehicle 5.01m to 15m long
Up to 2.24m high.
Recreational vehicles built or adapted for sleeping which include fitted seating and kitchen facilities.
low motorhome vehicles isle of wight

High motorhome (HM)

Recreational vehicle 5.01m to 15m long
Up to 4.2m high.
Recreational vehicles built or adapted for sleeping which include fitted seating and kitchen facilities.
high motorhome vehicles isle of wight

Low commercial vehicles (LF)

Commercial vehicle 5.01m to 7m long
Up to 2.24m high
Vans, pick-ups, trucks and other goods vehicles designed to carry heavy loads 5.1m and longer and have not been specifically constructed or adapted for the carriage of passengers.
high passenger vehicles isle of wight

High commercial vehicles (HF)

Commercial vehicle 5.01m to 7m long
Over 2.24m to 4.2m high
Vans, pick-ups, trucks and other goods vehicles designed to carry heavy loads 5.1m and longer and have not been specifically constructed or adapted for the carriage of passengers.
high passenger vehicles isle of wight

Freight rigid (FR)

Freight vehicle 7.01m to 12m long
Up to 4.2m high.
Single chassis freight vehicles designed to carry heavy loads.
low freight vehicles isle of wight

Freight artic (FA)

Freight vehicle over 12m to 19m long
Up to 4.2m high.
Tractor-trailer freight vehicle up to 44 tonne GVWR with a split chassis or separate unit designed to carry heavy loads.
high freight vehicles isle of wight

Minibus (MINI)

Passenger vehicles 5.01m to 8m long
Over 2.24m to 4.2m high
Passenger vehicles with 8-17 seats.
high passenger vehicles isle of wight

Coaches

Because we need to know additional information for coach bookings such as loaded and empty passenger numbers, please visit our Coach page to make your booking
high passenger vehicles isle of wight

Motorcycle/trike/quad (MC)

Vehicles up to 3.5m long.
Motorcycles, Motorcycles with sidecars, three or four wheeled personal powered tricycle, TWIZY or quad bike up to 3.5m long.
low freight vehicles isle of wight

Bicycles and mobility scooters

Mobility Scooters must be battery powered.
Electric bikes must retain the ability to be pedalled by the rider.
Pushbikes, e-bikes and battery powered Mobility scooters travel free of charge when a customer purchases a foot passenger ticket.
No need to book separately.
high freight vehicles isle of wight