FAQ – On the Island

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If you've any questions relating to your booking, crossing, or about the Isle of Wight in general, then you've come to the right place.

Choose from the sections below to answer your query.

On the island @iow

There’s lots of information in our Wightlife Magazine from the best beaches to the prettiest villages, dog-friendly walks to pub and restaurant guides and more. You’ll also find lots of exciting things to DO here.

You can also pick up tourist information at the Wightlink Terminals and the Tourist Information Points on the Island:

  • Brading Tourist Information Point – Sandown
    Address: Station Road, Brading, Sandown, Isle Of Wight, PO36 0EB
    Opening hours: 10am – 4pm daily (closed Monday & Friday)
  • Brighstone Tourist Information Point – Newport
    Address: Main Road, Brighstone, Newport, Isle Of Wight, PO30 4AH
  • East Cowes Tourist Information Point – East Cowes
    Address: Valu 4 U, Castle Street, EAST COWES, Isle of Wight, PO32 6RD
    Opening hours: 7.30am – 6pm daily (closed Sundays)
  • Freshwater Bay Tourist Information Point – Freshwater Bay
    Address: Dimbola Museum and Galleries, Terrace Lane, FRESHWATER BAY, Isle Of Wight, PO40 9QE
  • Godshill Tourist Information Point – Ventnor,br/>Address: Godshill Village Store, High Street, Godshill, Ventnor, Isle Of Wight, PO38 3HH
  • Havenstreet Tourist Information Point – Havenstreet
    Address: Isle of Wight Steam Railway, The Railway Station, Station Road, HAVENSTREET, Isle Of Wight, PO33 4DS
  • Newport Tourist Information Point (IW County Press Shop) – Newport
    Address: 123 Pyle Street, Newport, Isle Of Wight, PO30 1ST
  • Newport Tourist Information Point (Quay Arts Centre) – Newport
    Address: Quay Arts Centre, 15 Sea Street, Newport Harbour, Newport, Isle Of Wight, PO30 5BD
  • Ryde Tourist Information Point – Ryde
    Address: Kollective Gifts, 10 Esplanade, Ryde, Isle Of Wight, PO33 2DY
  • Sandown Tourist Information Point – Sandown 
    Address: Art 2 Artz Community Arts Studio & Gallery, 2 Albert Road, Sandown, Isle Of Wight, PO36 8AN
  • Shanklin Tourist Information Point – Shanklin
    Address: 1 Eastcliff Road, Shanklin, Isle Of Wight, PO37 6AA
    Opening hours: 10am – 11pm (Monday – Saturday); 11am – 10.30pm (Sunday)
  • Ventnor Tourist Information Point – Ventnor
    Address: 8 – 10 High Street, Ventnor, Isle Of Wight, PO38 1RY
    Opening hours: 7.30am – 5.30pm (Monday – Saturday); 9am – 12pm (Sunday)
  • Yarmouth Tourist Information Point – Yarmouth
    Address: Harbour Office, The Quay, Yarmouth, Isle Of Wight, PO41 0NT

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Browse FAQ

If you've any questions relating to your booking, crossing, or about the Isle of Wight in general, then you've come to the right place.

Choose from the sections below to answer your query.


Find out the size of your vehicle by entering your registration number

At this time, this feature is only available for cars and vans

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E.g CU57ABC
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We recommend that you measure your vehicle before booking

Dangerous goods (including compressed gas etc. used for medical purposes) must be declared at least 24 hours before travel.

Camping gas canisters must be declared when you arrive at the port.

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