Help for the Disabled Traveller  
Our staff will make every effort to ensure your journey is a comfortable and pleasant one. If you require assistance in any way, please inform a member of staff when you arrive at the terminal, or on board, and we will be only too happy to arrange for someone to help you. Our Portsmouth-Fishbourne ferries have lifts from the car decks to the passenger lounge, where you will find disabled toilet facilities and all our terminals have wheelchairs available. If you wish to arrange assistance in advance, please call us on 0871 376 4342. Please Note: There are independent wheelchair accessible taxi services available on the Isle of Wight, please call for contact details of these companies.

Wightlink offers a discount to holders of the ‘Wightlink Disabled Persons Card’. For details and an application form, please telephone 0871 376 4342 or click here.

Safety and Security  
The security of the vehicle and its contents is the responsibility of the driver or owner. Loose articles should be locked away or removed and you are advised to retain possession of anything valuable, such as cameras and binoculars. Sporting guns or other firearms are not permitted on the Portsmouth Harbour-Ryde Pier Head service. On car ferry crossings these items must be declared upon entry to the terminal area prior to boarding. (NB: Ammunition may not be carried, other than shotgun cartridges).

Foot Passengers: For safety and security reasons, all passengers who embark as a foot passenger BUT leave the ferry in a vehicle, are requested to notify a member of staff before disembarking.

On the Car Deck  
Please remember to deactivate your vehicle motion alarm, as the inadvertent sound of alarms restricts the ability of others to hear safety announcements. You are not permitted to carry petrol in cans, nor empty cans which have contained petrol unless they have been thoroughly cleaned. Vehicle fuel tanks should not be overfilled to cause spillage. Gas cylinders to the maximum of three per vehicle may be carried in the user vehicle provided they are adequately secured and turned off at source. Up to twelve small expendable cylinders may be carried but they must not be open or part-used. Any compressed gas should be declared upon entry to the terminal.

Smoking - Please note that Wightlink operate a no smoking policy. Smoking is not permitted on board our vessels except on the open sundecks and is strictly prohibited on the car decks.

Mobile Phones Please note that for safety reasons mobile phones MUST be switched off whilst driving on and off all ferries.

Travel Insurance  
Our special insurance scheme is available to all Wightlink customers. We strongly advise that all customers take out travel insurance when making their booking.

Port Maps  
Port maps are available upon request from our enquiries and bookings line, 0871 376 4342, or can be viewed online by clicking here.