Passenger Ferry & FastCat Catamaran Services
Whilst it is not absolutely necessary to make advance bookings, foot passenger tickets can be booked online or via our call centre on 0871 376 4342.

We do request, however, that you arrive 15 minutes prior to departure to allow time to purchase your tickets and board the ferry. 

Please allow at least 10 minutes for connecting between trains and FastCat catamarans at Portsmouth Harbour. Ferry tickets which include onward rail journeys are available from our offices at Yarmouth and Ryde Pier Head. Tickets for onward rail journeys on the Isle of Wight are available from the Wightlink ticket office at Portsmouth Harbour.

Car Ferry Services
Advance reservations for cars and motorcycles should be made for all sailings and are essential for travel at Christmas, Easter and Summer weekends.

Ferry bookings cannot be made within two hours of sailing. Reservations for bicycles are not required. These are carried by all services, space permitting, free of charge. Book online here or via our call centre on 0871 376 4342

You are advised to make full payment for your reservation at the time of booking to benefit from the advance booking discounted fares unless you already hold a valid ticket for your date and time of travel. You are required to make full payment for your reservation at the time of booking if travelling on peak sailings.

Ferry Tickets
Tickets are available which include onward journeys from our ticket offices at Portsmouth Harbour and Ryde Pier Head. The Reservation Office must be advised prior to travel in instances where tickets sent by post have not been received. 

For full details please telephone Wightlink on 0871 376 4342. 

Tickets can be collected on departure at the port or in certain circumstances sent by post prior to travel.

Credit Card Payment
MasterCard, Visa credit, American Express,  Electron, Switch/Maestro and Visa/Delta debit cards are all accepted.

Refunds and Cancellations
If you wish to cancel your booking or reservation after we have confirmed your booking, you should inform us as soon as possible. Cancellations must be made at least 24 hours prior to the date of departure by telephoning the Call Centre on 0871 376 4342; by email bookings@wightlink.co.uk or by writing to Wightlink. If you cancel, we reserve the right to charge a cancellation fee on the scale seen below:  

Please note: Refunds will not be considered on bookings that a customer has failed to cancel; on part-used tickets; or on special offers/promotional fares.

Alterations to Bookings.

All alterations requested by you to a booking or reservation are subject to availability. The first alternation to a booking will incur no charge. Any second or subsequent changes will incur a £5 administration charge. If the change results in an excess payment that is greater that £5 the admin charge will be waived.

Contacting the Reservations Office

• Telephone 0871 376 4342

• Facsimile (023) 9285 5257

• Email: bookings@wightlink.co.uk

• Post: Wightlink Isle of Wight Ferries, PO Box 59, Portsmouth, PO1 2XB

Office opening hours: Mondays to Saturdays 07.00–21.00. Sundays 08.00–20.00. Bank Holidays 08.00-20.00. New Year’s Day 10.00–16.00. Closed Christmas Day.  In the interest of maintaining the highest standards of customer service, some telephone calls to our Reservations Department are monitored and/or recorded.

Car Racks & vehicle heights
When booking ferry tickets, customers must declare any racks which will be on the back of the vehicle as well as the height of their vehicle and any roof-top item, including, but not limited to, aerials, cycle racks, luggage and sporting equipment, when the height is 2.26m or above. Failure to declare may result in the customer being unable to travel on their booked sailing.

Wightlink Ferry Conditions
The information contained in these pages is issued subject to the conditions of Wightlink Limited, which are available upon request from Wightlink offices, and was correct at the time of being updated. We reserve the right to alter any of the information contained within this website. Click here to read our Terms and Conditions.

Checking In
For operating reasons, ships may have to sail a little before or after advertised times. Motorists are requested to check in at least 30 minutes, but not more than one hour, before departure. Foot passengers are advised to arrive at least 15 minutes before departure. Services are liable to alteration at Christmas and Bank Holidays.