FAQ: Online Booking

I get an error message or the page times out when completing my booking
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I can't log in as my email address is not recognised
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I can't remember my password
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I have Multilink tickets and want to book online
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I have a Promotional Code and want to book a special offer
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Will my tickets be sent in the post?
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I have an AOL/Yahoo/Hotmail/Gmail address and have not received emails from you
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I have not received an email to confirm my booking has my booking been made? or remind me of my password
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How do I change my address, telephone number, email address or other details?
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I don't know my car registration number because I will have a hire car or pool car, how do I book?
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I see a screen that tells me to upgrade my browser - what should I do?
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I get a message saying that my payment card is not yet valid, but it is valid. or I get a message saying that I need to book/arrive 2 hours before departure, but it is!
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I get a message saying that I need to book/arrive 2 hours before departure, but it is!
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