Why choose Wightlink

We’ve been carrying people across the Solent for 160 years now, and pride ourselves on the customer service we provide. Over the years, hundreds of millions of people have sailed with us, but it’s not just people we ferry across, we’ve shipped everything from zoo animals to Thomas the Tank Engine.

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4.5 Million passengers a year - 150 crossings a day - 364 days a year

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94.9% of departures leave within 5 minutes of schedule

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4.5 star rating on TripAdvisor

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On-board cafes, children’s play area, dedicated pet spaces, wifi access at terminals

10 reasons to choose Wightlink Isle of Wight ferries

1. Reliable and punctual service

Across all three of our routes, 94.9% of our departures leave within 5 minutes of schedule. So when you book with us you know you’ll be able to get to where you want to be, when you want to be there.

Reliability
Scheduled ferries that sailed
Punctuality
Ferries that sailed on time
2017 2018 2017 2018
April 99.6% 98.3% 82.9% 95.9%
May 99.9% 99.3% 86.1% 93.2%
June 99.9% 99.2% 82.2% 94.9%

2. Customer satisfaction

We’re only as good as the service we provide, and we’re extremely proud of that. But don’t just take our word for it, it’s what our customers think of us that really matters. As well as scoring 4.5 stars on TripAdvisor, we’ve also been awarded a Certificate of Excellence and were voted Family Traveller Best Family Ferry Operator for 2017.

3. Great value

When you book with us direct you’ll always get the best price available. We have no online booking fees, and offer discounted rates when you book your tickets early. We also offer a range of special offers and discounts, and our Evening Flyer lets foot passengers travel in the evening for a reduced rate.

4. Fast and frequent

Getting to and from the Island has never been easier or quicker. Our FastCat foot passenger service takes just 22 minutes, and our vehicle ferries take no more than 45 minutes to cross the Solent.

We provide a regular service throughout the day, with more crossings than anyone else. Our ferries start sailing from 1am and don’t stop until midnight.

5. Ferries for everyone

We’re proud to offer additional assistance with all our crossings. Be it passengers with a disability, medical conditions, reduced mobility or travelling with pushchairs, we’ll do everything we can to make sure everyone’s journey is as smooth and comfortable as possible.

We also have dedicated spaces for bikes and pets at no extra cost,so they can enjoy the crossing too and a children’s play area on our flagship ferry, St Clare.

6. Crossing in comfort

All our ferries have relaxing lounges and outdoor seating areas so you can take in the spectacular views as you cross the Solent. There’s a cafe-bar on every ferry, with drinks and hot and cold snacks, plus we’re proud to stock Isle of Wight produce on board, so you can sample the delights.

You’ll also find Costa coffee shops or machines at the terminals so you can enjoy a nice cup of tea or coffee while you wait for your crossing.

7. Easy access with great links

We provide 3 routes from 3 different terminals, so you can choose the right crossing for you. Both Portsmouth and Lymington are easily accessible by road and rail, taking just 1 hour 50 minutes to Portsmouth from London by car.

Yarmouth, Fishbourne and Ryde provide easy access to the whole Isle. And once on the Island there are good public transport links, enabling you to travel around at your own pace.

8. History of exceptional service

The first regular ferry service between Portsmouth and Ryde started in 1796, with sailings from Lymington to Yarmouth starting in 1830. Fishbourne became the main destination for passenger ships from Portsmouth in 1926 and the first purpose-built car ferry on the route first set sail a year later. We’ve been operating as Wightlink since 1991 and now carry more than 4.5 million people to and from the Isle of Wight every year.

9. The future’s green

We’ve invested £45million in our Portsmouth to Fishbourne route including a brand new ship. Powered by hybrid energy, it will be the most environmentally friendly on the Solent. And on dry land, we’ve been busy upgrading our port facilities too making boarding faster and more efficient, minimising congestion on the approaches to our terminals.

10. Part of Island life

We’re passionate about supporting local sports teams, athletes and arts organisations. In 2016, we provided more than £800,000 of discounted travel to charities, good causes and Isle of Wight events. We’re delighted to back Yarmouth’s Old Gaffers Festival, Isle of Wight Youth Trust, Ryde Carnival and many, many more amazing groups.

*Customer wifi access is available at all our ferry terminals More sailings each day is based on the combined total of all three Wightlink routes. Number of sailings each day varies throughout the year. Number of sailings based on peak season and combines all three Wightlink routes Up to 150 sailings per day based on number of peak sailings across Portsmouth – Fishbourne, Portsmouth – Ryde and Lymington – Yarmouth routes on 26 May, 5 August and 25 August 2017. Punctuality based on percentage of departures that leave within five minutes of schedule across Portsmouth – Fishbourne, Portsmouth – Ryde and Lymington – Yarmouth routes per month. Reliability based on number of scheduled Vs cancelled sailings across Portsmouth – Fishbourne, Portsmouth – Ryde and Lymington – Yarmouth routes per month. 4.5* Trip Advisor rating based on 29 June 2017. Customer Satisfaction Score based on survey respondents scoring as good or great for overall satisfaction with Wightlink services between 29 December 2017 and 25 January 2018.

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