Wightlink works hard to run a reliable service. When problems do occur, we do our best to minimise the impact on our customers. If you have a booking with us and your sailing is cancelled or delayed by more than 90 minutes you can choose one of the following options…
Compensation for delayed arrivals
If the arrival of your sailing is delayed by…
Compensation claims must be made using our compensation form, below. Wightlink will pay compensation within 30 days of receipt.
If your sailing is delayed by…
There may be times when we are unable to offer refreshments and we may give you a voucher instead.
To qualify for compensation, you must be booked on a particular sailing, or have a season ticket, and must have checked in at least 30 minutes before your booked sailing (15 minutes for foot passengers).
Compensation is not payable when…
Other exemptions apply, and are detailed in the EU Regulation [EC] no 1177/2010 ‘the rights of passengers when travelling by sea and inland waterways’ detailed in our Terms & Conditions.
At this time, this feature is only available for cars and vans
Please note: vehicle size data is taken from a third party database and is provided here as a guide. As some vehicles may vary from the designed specifications, please ensure that the measurements are correct before booking.Wrong details? Please click here to enter your vehicle sizes manually
Below you will find all other vehicle types with some information around their size.
We recommend that you measure your vehicle before booking