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Popular Questions

Can I travel with my pet?

All Wightlink vessels are pet friendly, allow pets to travel for free and don’t need to be booked in advance. We do ask that all pets are secured in a suitable container or restrained in an appropriate way at all times. We would prefer that pets remain in vehicles with suitable water and ventilation but understand if this is not always possible.

We have pet friendly areas that are clearly marked and these are to be used by all passengers travelling with pets. For the comfort and convenience of other passengers no pets are allowed on any of our seats.

Pets are not allowed in any of our retail outlets.

Owners are responsible for ensuring all pets are well behaved on board and all toilets are the owner’s responsibility to clean up.

For more information on travelling with your pet, please click here.

Registered guide dogs are permitted in all passenger lounges and retail outlets.

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What time do I need to arrive at the port?

If you’re travelling by foot you need to arrive at least 15 minutes before your scheduled sailing with a valid ticket. If you have a Disabled or Accessible Travel foot ticket you will need to arrive 30 minutes before your sailing.

If you’re driving, you need to arrive at the port between 30 and 60 minutes before your scheduled sailing, even if we are experiencing delays.

If you have a Wightlink Pass of any type or have a discounted ticket you need to make sure you have photo ID available if requested.

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What happens if I’m late and miss my ferry?

If you arrive up to 2 hours after your scheduled sailing we will do our best to get you on the next available sailing, but you may have to wait some time.

If you arrive over 2 hours after your scheduled sailing you can make a revision to your booking, subject to availability and costs, up to 23.59 the same day. If there is no availability and you decide to travel on a subsequent day, you will need to buy a new ticket and we will be unable to refund your previous ticket.

If you are en route and think you might miss your sailing let us know, if it is safe to do so, at least one hour before your scheduled sailing time and we may be able to amend your booking for you.

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Can I change my booking?

If you need to amend your sailing for any reason, it’s easy to do.

You can change your booking online up to an hour before your outward sailing time. Once the outward journey has been made you’ll need to contact us to make any changes to your return journey.

You can also use our Ticket Office or Contact Centre service if you prefer not to change your ticket online. To do this you’ll need to contact us at least an hour before your outward sailing. There is a £5.00 fee to change Economy tickets and no fee for standard tickets, foot passenger tickets or tickets that cannot be changed online.

If you change your sailing time or travel details then the new booking may cost more than your original ticket. Any increase in cost must be paid when you change your booking.

If you’ve booked your travel through a holiday provider, you must contact them directly to make any changes to your booking. However, if it is less than two hours till your sailing and your holiday provider is not available then we will do our best to help.

Any requested change is subject to space being available and the booking restrictions of your ticket.

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How do I check in?

It’s really easy. When you arrive, our staff will ask for your ticket. Simply show your ticket from either your mobile phone, or a printed ticket and we’ll check you in. If you don’t have these to hand you can quote the booking reference number instead.

Now your journey begins!

If you’re in a vehicle our staff will direct to you to the correct lane to wait to board the ferry. It may take a while before you’re loaded. We always have a mixture of cars, vans, coaches and freight. It’s like fitting a jigsaw together and that’s why it’s important to arrive on time.

If you’re on foot simply wait in the seating area for our staff to check in your ticket, then they’ll advise you when you can board the vessel.

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Find out the size of your vehicle by entering your registration number

At this time, this feature is only available for cars and vans

Registration number

E.g CU57ABC
Without any roofboxes, towbars, bicycle racks or trailers your vehicle should be:
Vehicle length

Vehicle height

Please note: vehicle size data is taken from a third party database and is provided here as a guide. As some vehicles may vary from the designed specifications, please ensure that the measurements are correct before booking.

Wrong details? Please click here to enter your vehicle sizes manually

Your vehicle registration number could not be found

Choose your vehicle size manually here, you can find your vehicle height and width at Parkers.

Without any roofboxes, towbars, bicycle racks or trailers your vehicle should be:
Vehicle length

Vehicle height

Please note: vehicle size data is taken from a third party database and is provided here as a guide. As some vehicles may vary from the designed specifications, please ensure that the measurements are correct before booking.

Wrong details? Please click here to enter your vehicle sizes manually

Is there anything on your vehicle which makes it longer or higher than the dimensions shown here, such as a bike rack, towbar or roof box, but excluding a trailer or caravan?

Does your vehicle have a trailer or caravan?

Please select which type of vehicle you have

Below you will find all other vehicle types with some information around their size.
We recommend that you measure your vehicle before booking

Dangerous goods (including compressed gas etc. used for medical purposes) must be declared at least 24 hours before travel.

Camping gas canisters must be declared when you arrive at the port.

Please measure your motorcycle from your front wheel to the rear of your bike, including any extras which make the vehicle longer or taller such as a bike rack, towbar or roof box, but excluding a trailer or caravan.
Please measure your vehicle from your front bumper to the rear of your car, and from the bottom of your tyres to the roof of your car, including any extras which make the vehicle longer or taller such as a bike rack, towbar or roof box, but excluding a trailer or caravan.

What is the length and height of the vehicle?

Does your vehicle have a trailer or caravan?

This information will be added to your booking