Ferry disruption & compensation

We will keep you informed
If your sailing is delayed or cancelled, we will let you know within 30 minutes of your scheduled departure time.
If your departure is delayed by more than 90 minutes or your sailing is cancelled you can…

  • Take a comparable sailing at no extra cost; or
  • Have a refund.

Compensation for delayed arrivals
If the arrival of your sailing is delayed by…

  • Less than 60 minutes, no compensation is payable.
  • Between 60 and 120 minutes, you can claim 25% of the fare paid for that crossing.
  • Over 120 minutes, you can claim 50% of the fare paid for that crossing.
  • Compensation claims must be made on this form. Wightlink will pay compensation within 30 days of receipt.

Refreshments
If your sailing is delayed by…

  • More than 90 minutes we will offer you a drink.
  • More than four hours, a light snack
  • More than eight hours, a hot meal.

There may be times when we are unable to offer refreshments and we may give you a voucher instead.

Compensation exemptions
To qualify for compensation, you must be booked on a particular sailing, or have a season ticket, and must have checked in at least 30 minutes before your booked sailing. Other exemptions apply, and are detailed in the EU legislation referred to below.

Compensation is not payable when…

  • Weather and/or sea conditions endanger the safe operation of the ferry.
  • Other circumstances beyond Wightlink’s control cause the delay or cancellation. These include restrictions placed by the Queen’s Harbour Master.

Feedback and further information
If you have any comments about Wightlink or its services, please complete our online contact form or contact Customer Relations, Wightlink, Gunwharf Road, Portsmouth PO1 2LA.
The processes described on this page are compliant with EU Regulation [EC] No 1177/2010 ‘the rights of passengers when travelling by sea and inland waterways’. Please click here for a summary.

If you feel you are entitled to compensation under this legislation, please complete the form below.
Accepting vouchers as compensation will add a 10% premium to any payment due.


Please complete the form below to apply for compensation.

Unsure if you’re entitled to claim compensation? Find out more here.

Please note that if you booked your tickets through a holiday provider, you should make your request directly to them.

= required field

Your Details

Title
First name
Surname
Email
Booking reference number
House number/name & street

Town/City
Postcode
Country
Telephone number

Travel information

Date of delay/cancellation
Actual sailing time
Actual arrival time
Delay length
I was also diverted to another route
 Yes
I did not travel because of disruption and would like a refund for the unused ticket portion/s
 Yes

Compensation

How would you like to receive your compensation?

 I wish to receive 10% premium on my compensation and have this paid in Wightlink vouchers (valid 12 months, not valid for 3rd party products). I wish to forgo my 10% compensation premium and would like a refund instead (please note refund will normally be returned to the payment account for your booking).

Optional

Additional comments
Please leave this field empty.

Please select an outbound route

Please select an outbound date

Please select an outbound time

Please select a return route

Please select a return date

Please select a return time

Please select how you will be travelling

You must select a vehicle length

You must select a vehicle height

What size is my vehicle?

How many passengers are in this vehicle?

Please select at least one passenger

Find out the size of your vehicle by entering your registration number

At this time, this feature is only available for cars and vans

Registration number

E.g CU57ABC
Without any roofboxes, towbars, bicycle racks or trailers your vehicle should be:
Vehicle length

Vehicle height

Please note: vehicle size data is taken from a third party database and is provided here as a guide. As some vehicles may vary from the designed specifications, please ensure that the measurements are correct before booking.

Wrong details? Please click here to enter your vehicle sizes manually

Your vehicle registration number could not be found

Choose your vehicle size manually here, you can find your vehicle height and width at Parkers.

Without any roofboxes, towbars, bicycle racks or trailers your vehicle should be:
Vehicle length

Vehicle height

Please note: vehicle size data is taken from a third party database and is provided here as a guide. As some vehicles may vary from the designed specifications, please ensure that the measurements are correct before booking.

Wrong details? Please click here to enter your vehicle sizes manually

Is there anything on your vehicle which makes it longer or higher than the dimensions shown here, such as a bike rack, towbar or roof box, but excluding a trailer or caravan?

Does your vehicle have a trailer or caravan?

Please select which type of vehicle you have

Below you will find all other vehicle types with some information around their size.
We recommend that you measure your vehicle before booking

Dangerous goods (including compressed gas etc. used for medical purposes) must be declared at least 24 hours before travel.

Camping gas canisters must be declared when you arrive at the port.

Please measure your motorcycle from your front wheel to the rear of your bike, including any extras which make the vehicle longer or taller such as a bike rack, towbar or roof box, but excluding a trailer or caravan.
Please measure your vehicle from your front bumper to the rear of your car, and from the bottom of your tyres to the roof of your car, including any extras which make the vehicle longer or taller such as a bike rack, towbar or roof box, but excluding a trailer or caravan.

What is the length and height of the vehicle?

Does your vehicle have a trailer or caravan?

This information will be added to your booking