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Vacancy: Technical Analyst

Job title:

Technical Analyst

Job description:

Based at our Head Office Gunwharf Port

Key elements of the role are:

Customer service

  • Provide support to Wightlink systems users through telephone, direct or electronic support requests within service level agreements (SLAs)
  • Provide incident and problem diagnosis and resolution in line with ITL framework
  • Escalate to and manage 3rd party support partners where applicable
  • Provide excellent customer service by understanding the customers issues
    Help desk systems experience

Operational Management and Support

  • Software/Hardware/Network Administration.
  • Resolve any hardware/software issues, including helping end user support.
  • Advise users on IT policies and procedures.
  • Install, configure and maintain a wide range of software applications including Windows OS, Microsoft Office 365, Outlook and other internal business applications.
  • Support, maintain and upgrade PCs and other hardware, e.g. Printers. Creating standard builds.
  • Provide high level Hardware support for Servers and Switches/Routers including builds. Ensuring all servers are up to date with updates and patches.

Technical

  • Microsoft windows server 2012 and above
  • DNS and DHCP knowledge
  • Active Directory & Group Policy
  • Virus scan/ EPO

In addition, the successful candidate will ideally hold:

  • 2 years + experience of 2nd/3rd line Infrastructure Support.
  • MSCA Windows 10
  • MSCA Server 2012/16
  • Understanding of Systems Administration and support in a 24×7 operational environment
  • ITIL Framework
  • Experience supporting web based commerce applications
  • Root cause analysis for major incidents

The successful applicant will be expected to work shifts including weekends and Bank Holidays.

How to apply

If you are interested in this vacancy, please send a summary of your qualifications, experience and the reasons why you wish to apply to recruitment@wightlink.co.uk. Please include all your contact details, including your address, landline and mobile telephone numbers.

The Company is an Equal Opportunities employer and the successful candidate will be selected on the basis of merit and aptitude.

Applications should be submitted in writing by 9 May 2019.

 


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