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Travelling around the Island couldn’t be easier and there are a range of options to help you cover every inch of its 23×13 miles! For all the ways to get around simply visit the Getting Around section of the Visit Isle of Wight website.
Let us know. If your vehicle is a different size to the vehicle booked you can amend the details online, by using the Wightlink App for free if you have booked a Standard ticket or for an amendment fee if you have booked an Economy ticket. If you call our Contact Centre or visit our Customer Service Point at the port, we will be happy to amend the booking but there will be an amendment fee for Economy tickets.
Remember to check your vehicle size as there may be additional costs. Visit our Vehicle Size guide for full details.
Yes, you can. Call us at least 48hrs before you plan to travel if you need assistance getting on board, extra space to exit your vehicle, remove a wheelchair or mobility aid from the car or boot, have mobility issues that make it difficult to walk to the lifts or if you’re bringing any specialist equipment on board.
We need to assess your needs and make sure we can accommodate them on your chosen sailing or, if necessary, recommend an alternative sailing.
If we are unable to assist you, we may ask that you bring someone with you to help. If this happens your companion can travel for free.
When you arrive at our port let our staff know you have access needs so they can make their colleagues on board aware.
You can book Accessible Travel and Customer Assistance here, call us on our dedicated Assisted Travel line 0800 093 8236 Monday to Friday 09:00 – 18:00 and Saturday and Sunday 09:00 – 17:00 or visit our Customer Service Point at port.
Easy! Just visit www.wightlink.co.uk/updates and scan the QR code or use the posters in our ports and onboard our ships. Follow the channel and remember to turn on your notifications so you receive our updates quickly.
Don’t worry, a member of our team will be on hand to help you if you have any difficulties checking in at the gates. Just look for the bright yellow Wightlink high viz coat or vest or visit our Customer Service Point.
Yes, they do. Most of our products are pre-packaged and clearly labelled. If they are not pre-packaged, the allergen information is clearly displayed next to the product.
If you need more information when you visit one of our retail outlets, please speak to one of our team who have an allergen guide on hand.
Wightlink works hard to run a reliable service. When problems do occur, we do our best to minimise the impact on our customers.
Make sure your contact details like your email address and mobile phone number are included in your booking so we can contact you as quickly as possible.
You can also stay up to date with our service by downloading the Wightlink App or by joining our WhatsApp Service Updates channel. Just scan the QR code on the Contact Us page of the website or from the posters in our ports and onboard our ships.
For more information, visit our ferry disruption and compensation page.
We have four car ferry ports, Portsmouth Gunwharf to Fishbourne (Isle of Wight) and Lymington to Yarmouth (Isle of Wight). Our FastCat service runs from Portsmouth Harbour to Ryde Pier Head (Isle of Wight).
You can reach all our ports by vehicle, foot and public transport. For full details, you can visit our Routes and Destinations page.
There is so much to do on the Isle of Wight. For all the details, visit the Explorer section of our website – it’s a handy interactive map with loads of attractions, events and places to stay across the Island. You can also download our Wightlife magazine for free – it’s the ultimate guide to the Isle of Wight.
If you need assistance getting on board or extra space when parking for wheelchairs, for example, call us at least 48 hours before you plan to travel, and we will do our best to help. We need to assess your needs and make sure we can accommodate them on your chosen sailing or, if necessary, recommend an alternative sailing.
Call us at least 48hrs before you plan to travel if you need assistance getting on board, extra space to exit your vehicle, remove a wheelchair or mobility aid from the car or boot, have mobility issues that make it difficult to walk to the lifts or if you’re bringing any specialist equipment on board.
We need to assess your needs and make sure we can accommodate them on your chosen sailing or, if necessary, recommend an alternative sailing.
If we are unable to assist you, we may ask that you bring someone with you to help. If this happens your companion can travel for free.
When you arrive at our port let our staff know you have access needs so they can make their colleagues on board aware.
You can book Accessible Travel and Customer Assistance here, call us on our dedicated Assisted Travel line 0800 093 8236 Monday to Friday 9am-6pm and Saturday and Sunday 9am-5pm or visit our Customer Service Point at port.
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