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Contact Wightlink

Our frequently asked questions are a great place to start if you have an enquiry – check some of the topics below to see if they can help.

Bookings

Having problems making your booking? Already booked but need to amend your sailing? Get help with your booking questions here.

Discounts and offers

Can’t work out how to use your voucher? Want to know more about our MyLink scheme? Read up on our discount FAQs here.

My journey

You're all booked, but what comes next? What do you do if you have accessible travel needs? Find the answers to your journey questions here.

Tickets

Need help with your Multilink Pass? Looking for information on group tickets? Find answers to your ticket enquiries here.

Send us a message

If you have a question or just want to let us know how we did, you can use the forms below to send us a message and we’ll get back to you within five working days if it needs a response.

You can make a booking enquiry, apply for compensation, give us a compliment, send a complaint and more using the form.

By contacting us, we will process your personal data as detailed within our Privacy Policy.

Help us get your message to the right department

Give us a call

Contact centre

0333 999 7333

If you need to speak to us on the phone about your vehicle or foot passenger booking, our Contact Centre team will be happy to help.

If you give us a call and need to make a booking or make amendments to your ticket, you may be charged a booking fee depending on your ticket type.

Opening hours

Monday to Friday, 09:00 – 18:00
Saturday and Sunday, 09:00 – 17:00

During Bank Holidays, school holidays and festival periods, our Contact Centre can experience a high volume of calls. Don’t forget, you can book and amend your booking online.

Call our Contact Centre

Dedicated Assisted Travel line

0800 093 8236

Looking for help with your accessible travel requirements, Blue Badge discounts or NHS hospital appointment bookings?

Call our dedicated Assisted Travel Line and our team will be on hand to make sure you can travel confidently when you need it most.

Opening hours

Monday – Friday, 09:00 – 18:00
Saturday and Sunday, 09:00 – 17:00

Call our Assisted Travel line

Business bookings

023 9285 5260

If you have an enquiry about setting up a trade, freight or coach account, please check our dedicated Business Hub to see if we can help.

If you need to give us a call, get in touch with our Sales team on the number above.

Sales Team opening hours

Monday to Friday, 07:00 – 18:00
Saturday, 09:00 – 13:00
Sunday, 09:00 – 12:00

During Bank Holidays, school holidays and festival periods, our Sales Team can experience a high volume of calls. Don’t forget, you can manage your account online – including making and amending bookings.

Call our Sales Team

Accessible Travel

If you have accessible travel needs, let us know at least 48 hours before you travel so we can help you

Give us a call on 080 0093 8236 or fill in the form on our Accessible travel page.

Find out more about accessible travel

Get in touch via Post

The most convenient way to contact Wightlink is to use our online forms but you can also reach us by post.

Please address your letters to the relevant person or department at:

Wightlink Ltd, PO Box 59, PO1 2XB

Our Feedback Guarantee

We want your help to improve our service to be the easiest way to travel with outstanding customer service – that’s why we have a guarantee to deal with your feedback within a set timeframe.

Our feedback guarantee