Frequently asked questions

Need some help?

Can you take a bicycle or a pet on board our ferries? Do we offer group rates? Find the answers to these questions and more using the search above or by browsing the help topics below.


Our app is great for live travel updates, managing your account and making bookings. If you’re having trouble, get help here.


Having problems making your booking? Already booked but need to amend your sailing? Get help with your booking questions here.

Business accounts

Need to add your Business Pass to the app? Have a business enquiry but not sure what to do? Find answers to your business questions here.

Discounts and offers

Can’t work out how to use your voucher? Want to know more about our MyLink scheme? Read up on our discount FAQs here.

My journey

You're all booked, but what comes next? What do you do if you have accessible travel needs? Find the answers to your journey questions here.

Popular questions

From travelling with pets to changing your booking. Find the answers to some our most popular questions here.

Technical issues

Can’t login to your Wightlink account? No way of printing your ticket? Get help with your technical enquiries here.


Need help with your Multilink Pass? Looking for information on group tickets? Find answers to your ticket enquiries here.

Popular questions

Popular FAQs by topic

Still need help? Contact us

Whether you have a question or just want to let us know how we did, there are lots of ways to contact us.

Get in touch