The rules governing all our different vehicle ticket types, including Standard and Economy Vehicle Tickets, Motorcycle Tickets and Special Tickets.
The rules governing our foot tickets, including Standard Foot Tickets, Group Foot Tickets, Family Foot Tickets, Special Tickets and the Escorted Child discount.
The rules governing our Coaches, Freight and Trade products, including both Trade Tourists and Trade Staff.
The rules governing our Multilink and Business Passes, including Foot and Vehicle ticket types.
Product
Vehicles
For further information on vehicle categories, please refer to our Vehicle Guide.
Affiliate tickets can only be booked for LV (Low Vehicle) and HV (High Vehicle).
Vehicles lengths and heights must include tow bars, roof racks, bikes, etc.
Vehicles exceeding dimensions for the vehicle category booked are subject to supplements and must be declared at the time of booking.
Unit of measure
Per vehicle per crossing with up to seven passengers including the driver.
Additional passengers will be subject to supplements.
Availability
We allocate space aboard our sailings according to a number of factors including ticket or booking type. This means that the number of spaces available on each of our sailings which are allotted to each type of ticket or booking is limited.
We have no obligation to accept your booking or to allow you to board a sailing if there are no spaces available within the allotment on the sailing for the type of ticket which you hold. This applies to all of our passengers including passengers who hold season tickets or multilink tickets or business passes.
Product sales are also subject to vehicle height and width restrictions on certain ferries.
Caravans / trailers
Trailers/Caravans may be towed (additional charges will apply).
Age limits
0-4 years old travel free.
Routes
Portsmouth – Fishbourne, Lymington – Yarmouth.
Booking
All Standard vehicle tickets can be booked without any booking fees with our Contact Centre, online at wightlink.co.uk or via the Wightlink app.
Affiliate bookings can be made through the applying person’s company/society website link, not through the Wightlink website.
Tesco bookings can only be made by using the Tesco page on the Wightlink website or by calling our Contact Centre.
Account customers can book online or by calling the Contact Centre subject to individual agreements.
For NHS Discounts please call the Contact Centre and quote ‘Wightlink Healthcare Discount’.
Payment
Account customers – Payment terms in accordance with Business Account Terms and Conditions.
Non-account customers – Payment in full when booking / amending.
The price for each sailing shall be calculated according to our prices prevailing at the time of booking.
Tesco Clubcard Voucher codes can only be accepted as full or part payment on full price Standard tickets.
Tesco Clubcard vouchers, Bus Tokens, Cheques and Postal Orders are not accepted by Wightlink.
Gift vouchers and Customer Service vouchers can be accepted as full or part payment.
Amendments
Amendments can be made up to 1 hour before the scheduled sailing time online by calling our Contact Centre, on the Wightlink website or via the Wightlink App without any amendment fees.
Any increase in the ticket cost must be made at the time of the amendment and any decrease in cost will be refunded excluding bookings paid in part or in full with Tesco Clubcard Voucher codes.
We have no obligation to accept a request to amend any ticket or booking but we may agree to do so if the service your request is available.
Cancellations
Cancellations can be made by calling our Contact Centre, on the Wightlink website or via the Wightlink App but will be charged a £5.00 cancellation fee. Cancellations made within 24 hours of the scheduled sailing time are non-refundable.
Cancelled bookings paid in part or in full with Tesco Clubcard Voucher codes are non-refundable.
Check in
Vehicles must check in no later than 30 minutes before scheduled sailing time but no earlier than one hour before scheduled sailing time. We shall then endeavour to place vehicles on the scheduled sailing.
We shall endeavour to ship any late arrivals (defined as arrivals at port less than 30 minutes before scheduled sailing time and up to 2 hours after scheduled sailing time) on the next available ferry where sufficient space is available. Arrivals are port more than 2 hours after the scheduled sailing time shall be classified as No Show.
Payment for any resulting increase in booking costs is required before your sailing. If revised sailing is cheaper, no refunds are allowed.
Should you wish to travel on a subsequent day or there is no availability on scheduled day, you will be required to purchase a new ticket.
No Show
Arrivals at port more than 2 hours after scheduled sailing time shall be classified as a No Show booking. Should you still wish to travel, subject to availability, a revision to your booking may be made if you wish to travel before 23:59 on day of booking.
If you fail to check in for or fail to board any sailing which you have booked or for which you hold a ticket, we shall treat your ticket or booking as having been cancelled by you without notice to us (No Show).
Should this relate to the outbound leg of a return booking; we reserve the right to cancel the return leg of the booking and charge in full for both legs.
No Show bookings are non-refundable.
Credit account available
Yes, subject to approval by Wightlink. Additional terms and conditions will apply.
Point of charging (account customers only)
Bookings become chargeable at scheduled date and time of first crossing. For return bookings, invoice shall be raised for complete return booking upon the first chargeable event.
VAT applicable to charges?
No.
Discount scheme – NHS
Up to 50% off NHS Discounts for Isle of Wight tickets only. NHS Discount cannot be used in conjunction with any other offer or promotion, including Tesco Clubcard Voucher codes.
NHS Discount is available for Isle of Wight residents only, applies to the patient plus 1 (with the exception of children where two parents will be permitted to travel).
NHS discount does not apply to appointments with GPs, dentists, pharmacists and/or opticians.
You will be required to produce your appointment card/letter/SMS referring to your appointment in order to collect tickets from the relevant port on the day of travel.
If you cannot produce your appointment card/letter/SMS referring to your appointment on the day of travel, the full price for your booking will be charged, with increase in price paid for prior to travel. No refunds will be offered retrospectively.
Failure to comply with the product rules will result in Wightlink reserving the right to suspend further travel.
Discount scheme – Affiliates
Affiliate discounts cannot be used in conjunction with any other offer or promotion, including Tesco Clubcard Voucher codes.
If you have benefited from an affiliate discount, you must show Staff Photo ID or proof of Membership of participating organisation when purchasing ticket and/or at Check-In. If proof of Staff ID or Membership cannot be shown you will be required to purchase a public rated ticket at the full cost for the journey. No refunds will be offered retrospectively.
Failure to comply with the product rules will result in Wightlink reserving the right to suspend further travel.
Discount scheme – Disabled Travel Scheme
Discounts only apply to Blue Badge Holders or EU Blue Badge Holders.
Disabled travel scheme bookings are not available to credit or cash account holders.
This discount cannot be used in conjunction with any other offer or promotion, including Tesco Clubcard Voucher codes.
If you have no special requirements when on board vessel, to receive the Blue Badge discount you can book online by visiting www.wightlink.co.uk and following the accessible travel link. We will not charge you a separate booking fee if you book online.
Blue Badge number must be provided at time of booking.
Accessible travel assistance
If you have special requirements when on board vessel, once you have made your booking, you must contact our Contact Centre Team at least 48 hours prior to required sailing to provide details of assistance required.
Product
Trailer – Please note, Trailer only, cannot be booked online.
Vehicles
Vehicles lengths exceeding those shown are subject to supplements and must be declared at the time of booking.
Unit of measure
Per motorcycle per crossing, 2 passengers max.
Additional passengers will be subject to supplements.
Availability
We allocate space aboard our sailings according to a number of factors including ticket or booking type. This means that the number of spaces available on each of our sailings which are allotted to each type of ticket or booking is limited.
We have no obligation to accept your booking or to allow you to board a sailing if there are no spaces available within the allotment on the sailing for the type of ticket which you hold. This applies to all of our passengers including passengers who hold season tickets or multilink tickets or business passes.
Caravans / trailers
Trailers may be towed (additional charges will apply).
Age limits
0-4 years old travel free.
Routes
Portsmouth – Fishbourne, Lymington – Yarmouth.
Booking
All Standard motorcycle tickets can be booked without any booking fees with our Contact Centre, online at wightlink.co.uk or via the Wightlink App.
Affiliate bookings can be made through the applying person’s company/society website link, not through the Wightlink website.
Tesco bookings can only be made by using the Tesco page on the Wightlink website or by calling our Contact Centre.
Account customers can book online or by calling the Contact Centre subject to individual agreements.
For NHS Discounts please call the Contact Centre and quote ‘Wightlink Healthcare Discount’.
Payment
Account customers – Payment terms in accordance with Business Account Terms and Conditions.
Non-account customers – Payment in full when booking / amending.
The price for each sailing shall be calculated according to our prices prevailing at the time of booking.
Tesco Clubcard Voucher codes can only be accepted as full or part payment on full price Standard and Economy tickets.
Tesco Clubcard vouchers, Bus Tokens, Cheques and Postal Orders are not accepted by Wightlink.
Gift vouchers and Customer Service vouchers can be accepted as full or part payment.
Amendments
Amendments can be made up to 1 hour before the scheduled sailing time online by calling our Contact Centre, on the Wightlink website or via the Wightlink App without any amendment fees.
Any increase in the ticket cost must be made at the time of the amendment and any decrease in cost will be refunded excluding bookings paid in part or in full with Tesco Clubcard Voucher codes.
We have no obligation to accept a request to amend any ticket or booking but we may agree to do so if the service your request is available.
Cancellations
Cancellations can be made by calling our Contact Centre, on the Wightlink website or via the Wightlink App but will be charged a £5.00 cancellation fee. Cancellations made within 24 hours of the scheduled sailing time are non-refundable.
Cancelled bookings paid in part or in full with Tesco Clubcard Voucher codes are non-refundable.
Check in
Vehicles must check in no later than 30 minutes before scheduled sailing time but no earlier than one hour before scheduled sailing time. We shall then endeavour to place vehicles on the scheduled sailing.
We shall endeavour to ship any late arrivals (defined as arrivals at port less than 30 minutes before scheduled sailing time and up to 2 hours after scheduled sailing time) on the next available ferry where sufficient space is available. Arrivals are port more than 2 hours after the scheduled sailing time shall be classified as No Show.
Payment for any resulting increase in booking costs is required before your sailing. If revised sailing is cheaper, no refunds are allowed.
Should you wish to travel on a subsequent day or there is no availability on scheduled day, you will be required to purchase a new ticket.
No Show
Arrivals at port more than 2 hours after scheduled sailing time shall be classified as a No Show booking. Should you still wish to travel, subject to availability, a revision to your booking may be made if you wish to travel before 23:59 on day of booking.
If you fail to check in for or fail to board any sailing which you have booked or for which you hold a ticket, we shall treat your ticket or booking as having been cancelled by you without notice to us (No Show).
Should this relate to the outbound leg of a return booking; we reserve the right to cancel the return leg of the booking and charge in full for both legs.
No Show bookings are non-refundable.
Credit account available
Yes, subject to approval by Wightlink. Additional terms and conditions will apply.
Point of charging (account customers only)
Bookings become chargeable at scheduled date and time of first crossing. For return bookings, invoice shall be raised for complete return booking upon the first chargeable event.
VAT applicable to charges?
No
Discount scheme – NHS
Up to 50% off NHS Discounts for Isle of Wight tickets only. NHS Discount cannot be used in conjunction with any other offer or promotion, including Tesco Clubcard Voucher codes.
NHS Discount is available for Isle of Wight residents only, applies to the patient plus 1 (with the exception of children where two parents will be permitted to travel).
NHS discount does not apply to appointments with GPs, dentists, pharmacists and/or opticians.
You will be required to produce your appointment card/letter/SMS referring to your appointment in order to collect tickets from the relevant port on the day of travel.
If you cannot produce your appointment card/letter/SMS referring to your appointment on the day of travel, the full price for your booking will be charged, with increase in price paid for prior to travel. No refunds will be offered retrospectively.
Failure to comply with the product rules will result in Wightlink reserving the right to suspend further travel.
Discount scheme – Affiliates
Affiliate discounts cannot be used in conjunction with any other offer or promotion, including Tesco Clubcard Voucher codes.
If you have benefited from an affiliate discount, you must show Staff Photo ID or proof of Membership of participating organisation when purchasing ticket and/or at Check-In. If proof of Staff ID or Membership cannot be shown you will be required to purchase a public rated ticket at the full cost for the journey. No refunds will be offered retrospectively.
Failure to comply with the product rules will result in Wightlink reserving the right to suspend further travel.
Discount scheme – Disabled Travel Scheme
Discounts only apply to Blue Badge Holders or EU Blue Badge Holders.
Disabled travel scheme bookings are not available to credit or cash account holders.
This discount cannot be used in conjunction with any other offer or promotion, including Tesco Clubcard Voucher codes.
If you have no special requirements when on board vessel, to receive the Blue Badge discount you can book online by visiting wightlink.co.uk and following the accessible travel link. We will not charge you a separate booking fee if you book online.
Blue Badge number must be provided at time of booking.
Accessible travel assistance
If you have special requirements when on board our vessel, once you have made your booking, you must contact our Contact Centre Team at least 48 hours prior to required sailing to provide details of assistance required.
Product
Vehicles
For further information on vehicle categories, please refer to our Vehicle Guide.
Vehicles lengths and heights must include tow bars, roof racks, bikes, etc.
Vehicles exceeding dimensions for the vehicle category booked are subject to supplements and must be declared at the time of booking.
Unit of measure
Per vehicle per crossing with up to seven passengers including the driver.
Additional passengers will be subject to supplements.
Availability
We allocate space aboard our sailings according to a number of factors including ticket or booking type. This means that the number of spaces available on each of our sailings which are allotted to each type of ticket or booking is limited.
We have no obligation to accept your booking or to allow you to board a sailing if there are no spaces available within the allotment on the sailing for the type of ticket which you hold. This applies to all of our passengers including passengers who hold season tickets or multilink tickets or business passes
Product sales are also subject to vehicle height and width restrictions on certain ferries.
Caravans / trailers
Trailers/Caravans may be towed (additional charges will apply).
Age limits
0-4 years old travel free.
Routes
Portsmouth – Fishbourne, Lymington – Yarmouth.
Booking
All Economy vehicle tickets can be booked by calling our Contact Centre, online at wightlink.co.uk or via the Wightlink App.
Bookings made with our Contact Centre will be charged a £5.00 booking fee.
Affiliate bookings can be made through the applying person’s company/society website link, not through the Wightlink website.
Tesco bookings can only be made by using the Tesco page on the Wightlink website or by calling our Contact Centre.
Account customers can book online or by calling the Contact Centre subject to individual agreements.
For NHS Discounts please call the Contact Centre and quote ‘Wightlink Healthcare Discount’.
Payment
Account customers – Payment terms in accordance with Business Account Terms and Conditions.
Non-account customers – Payment in full when booking / amending.
The price for each sailing shall be calculated according to our prices prevailing at the time of booking.
Tesco Clubcard Voucher codes can only be accepted as full or part payment on full price Standard and Economy tickets.
Tesco Clubcard vouchers, Bus Tokens, Cheques and Postal Orders are not accepted by Wightlink.
Gift vouchers and Customer Service vouchers can be accepted as full or part payment.
Amendments
Amendments can be made up to 1 hour before the scheduled sailing time online by calling our Contact Centre, on the Wightlink website or via the Wightlink App.
Amendments made by calling our Contact Centre will be charged a £5.00 amendment fee.
Any increase in the ticket cost must be made at the time of the amendment and any decrease in cost will not be refunded.
We have no obligation to accept a request to amend any ticket or booking but we may agree to do so if the service your request is available.
Cancellations
Cancellations are non-refundable.
Check in
Vehicles must check in no later than 30 minutes before scheduled sailing time but no earlier than one hour before scheduled sailing time. We shall then endeavour to place vehicles on the scheduled sailing.
We shall endeavour to ship any late arrivals (defined as arrivals at port less than 30 minutes before scheduled sailing time and up to 2 hours after scheduled sailing time) on the next available ferry where sufficient space is available. Arrivals are port more than 2 hours after the scheduled sailing time shall be classified as No Show.
Payment for any resulting increase in booking costs is required before your sailing. If revised sailing is cheaper, no refunds are allowed.
Should you wish to travel on a subsequent day or there is no availability on scheduled day, you will be required to purchase a new ticket.
No Show
Arrivals at port more than 2 hours after scheduled sailing time shall be classified as a No Show booking. Should you still wish to travel, subject to availability, a revision to your booking may be made if you wish to travel before 23:59 on day of booking.
If you fail to check in for or fail to board any sailing which you have booked or for which you hold a ticket, we shall treat your ticket or booking as having been cancelled by you without notice to us (No Show).
Should this relate to the outbound leg of a return booking; we reserve the right to cancel the return leg of the booking and charge in full for both legs.
No Show bookings are non-refundable.
Credit account available
Yes, subject to approval by Wightlink. Additional terms and conditions will apply.
Point of charging (account customers only)
Bookings become chargeable at scheduled date and time of first crossing. For return bookings, invoice shall be raised for complete return booking upon the first chargeable event.
VAT applicable to charges?
No
Discount scheme – NHS
Up to 50% off NHS Discounts for Isle of Wight tickets only. NHS Discount cannot be used in conjunction with any other offer.
NHS Discount is available for Isle of Wight residents only, applies to the patient plus 1 (with the exception of children where two parents will be permitted to travel).
NHS discount does not apply to appointments with GPs, dentists, pharmacists and/or opticians.
You will be required to produce your appointment card/letter/SMS referring to your appointment in order to collect tickets from the relevant port on the day of travel.
If you cannot produce your appointment card/letter/SMS referring to your appointment on the day of travel, the full price for your booking will be charged, with increase in price paid for prior to travel. No refunds will be offered retrospectively.
Failure to comply with the product rules will result in Wightlink reserving the right to suspend further travel.
Discount scheme – Affiliates
Affiliate discounts cannot be used in conjunction with any other offer.
If you have benefited from an affiliate discount, you must show Staff Photo ID or proof of Membership of participating organisation when purchasing ticket and/or at Check-In. If proof of Staff ID or Membership cannot be shown you will be required to purchase a public rated ticket at the full cost for the journey. No refunds will be offered retrospectively.
Failure to comply with the product rules will result in Wightlink reserving the right to suspend further travel.
Discount scheme – Disabled Travel Scheme
Discounts only apply to Blue Badge Holders or EU Blue Badge Holders.
Disabled travel scheme bookings are not available to credit or cash account holders.
This discount cannot be used in conjunction with any other offer or promotion, including Tesco Clubcard Voucher Codes.
If you have no special requirements when on board vessel, to receive the Blue Badge discount you can book online by visiting www.wightlink.co.uk and following the accessible travel link. We will not charge you a separate booking fee if you book online.
Blue Badge number must be provided at time of booking.
Accessible travel assistance
If you have special requirements when on board our vessel, once you have made your booking, you must contact our Contact Centre Team at least 48 hours prior to required sailing to provide details of assistance required.
Including motorhome discount
Product
Vehicles
For further information on vehicle categories, please refer to our Vehicle Guide
Vehicles lengths and heights must include tow bars, roof racks, bikes, etc.
Vehicles exceeding dimensions for the vehicle category booked are subject to supplements and must be declared at the time of booking.
Additional narrative
Not valid 07:55 to 14:59 Monday to Saturday. In addition, not valid 07:55 to 19:55 Friday to Sunday in high season (dates available on request)
Not available on Thursday, Friday or Monday over IOW Festival weekend (dates available on request).
Unit of measure
Per vehicle per crossing with up to 7 passengers including the driver.
Additional passengers will be subject to supplements.
Availability
We allocate space aboard our sailings according to a number of factors including ticket or booking type. This means that the number of spaces available on each of our sailings which are allotted to each type of ticket or booking is limited.
We have no obligation to accept your booking or to allow you to board a sailing if there are no spaces available within the allotment on the sailing for the type of ticket which you hold. This applies to all of our passengers including passengers who hold season tickets or multilink tickets or business passes
Product sales are also subject to vehicle height and width restrictions on certain ferries.
Caravans / trailers
Any motorhomes towing a trailer / caravan, additional charges will apply.
Age limits
0-4 years old travel free.
Routes
Portsmouth – Fishbourne, Lymington – Yarmouth.
Booking
All special vehicle tickets can be booked without any booking fees with our Contact Centre, online at wightlink.co.uk or via the Wightlink App.
Affiliate bookings can be made through the applying person’s company/society website link, not through the Wightlink website.
Account customers can book online or by calling the Contact Centre subject to individual agreements.
For NHS Discounts please call the Contact Centre and quote ‘Wightlink Healthcare Discount’.
Payment
Account customers – Payment terms in accordance with Business Account Terms and Conditions.
Non-account customers – Payment in full when booking / amending.
The price for each sailing shall be calculated according to our prices prevailing at the time of booking.
Tesco Clubcard Voucher codes, Tesco Clubcard vouchers, Bus Tokens, Cheques and Postal Orders are not accepted by Wightlink.
Gift vouchers and Customer Service vouchers can be accepted as full or part payment.
Amendments
Amendments can be made up to 1 hour before the scheduled sailing time online by calling our Contact Centre, on the Wightlink website or via the Wightlink App.
Any increase in the ticket cost must be made at the time of the amendment and any decrease in cost will be refunded.
We have no obligation to accept a request to amend any ticket or booking but we may agree to do so if the service your request is available.
Cancellations
Cancellations are non-refundable.
Check in
Vehicles must check in no later than 30 minutes before scheduled sailing time but no earlier than one hour before scheduled sailing time. We shall then endeavour to place vehicles on the scheduled sailing.
We shall endeavour to ship any late arrivals (defined as arrivals at port less than 30 minutes before scheduled sailing time and up to 2 hours after scheduled sailing time) on the next available ferry where sufficient space is available. Arrivals are port more than 2 hours after the scheduled sailing time shall be classified as No Show.
Payment for any resulting increase in booking costs is required before your sailing. If revised sailing is cheaper, no refunds are allowed.
Should you wish to travel on a subsequent day or there is no availability on scheduled day, you will be required to purchase a new ticket.
No Show
Arrivals at port more than 2 hours after scheduled sailing time shall be classified as a No Show booking. Should you still wish to travel, subject to availability, a revision to your booking may be made if you wish to travel before 23:59 on day of booking.
If you fail to check in for or fail to board any sailing which you have booked or for which you hold a ticket, we shall treat your ticket or booking as having been cancelled by you without notice to us (No Show).
Should this relate to the outbound leg of a return booking; we reserve the right to cancel the return leg of the booking and charge in full for both legs.
No Show bookings are non-refundable.
Credit account available
Yes, subject to approval by Wightlink. Additional terms and conditions will apply.
Point of charging (account customers only)
Bookings become chargeable at scheduled date and time of first crossing. For return bookings, invoice shall be raised for complete return booking upon the first chargeable event.
VAT applicable to charges?
No
Discount scheme – NHS
Not available
Discount scheme – Affilates
By special arrangement only
Discount scheme – Disabled Travel Scheme
Not available
Accessible travel assistance
If you have special requirements when on board vessel, once you have made your booking, you must contact our Contact Centre Team at least 48 hours prior to required sailing to provide details of assistance required.
Product
Additional narrative
Pushbikes, e-bikes and battery powered mobility scooters travel free of charge.
Concessionary prices available for children, students and seniors.
Family group defined as – Up to 5 persons, group to contain one or two adults, children to be between 5 years old and 15 years old.
Group defined as up to 9 persons only.
Concessionary prices cannot be used in conjunction with any other offer.
Evening Flyer exclusion dates apply for Isle of Wight Festival (dates available on request).
Unit of measure
Per person.
Availability
We allocate space aboard our sailings according to a number of factors including ticket or booking type. This means that the number of spaces available on each of our sailings which are allotted to each type of ticket or booking is limited.
We have no obligation to accept your booking or to allow you to board a sailing if there are no spaces available within the allotment on the sailing for the type of ticket which you hold. This applies to all of our passengers including passengers who hold season tickets or multilink tickets or business passes
Age limits
0-4 years old travel free
Children : 5 years to 15 years (children under 12 must be accompanied by an adult of at least 16 years)
Student : 16 years+ – We accept any photo student ID card with an expiry date, or a stamped and signed letter from the school/college/university verifying your student or apprenticeship status. (form available on website)
Adults : 16 years and over
Senior: 60+
We reserve the right to ask for proof of age.
Routes
Portsmouth – Fishbourne, Lymington – Yarmouth, Portsmouth Harbour – Ryde Pier Head.
Booking
All Standard foot tickets can be booked without any booking fees with our Contact Centre, on the Wightlink website or via the Wightlink App.
Family tickets can only be booked by calling our Contact Centre.
Affiliate bookings can be made through the applying person’s company/society website link or by calling our Contact Centre only.
Tesco bookings can only be made by using the Tesco page on the Wightlink website or by calling our Contact Centre.
Account customers can book online or by calling the Contact Centre subject to individual agreements.
For NHS Discounts please call the Contact Centre and quote ‘Wightlink Healthcare Discount’.
Payment
Account customers – Payment terms in accordance with Business Account Terms and Conditions.
Non-account customers – Payment in full when booking / amending.
The price for each sailing shall be calculated according to our prices prevailing at the time of booking.
Tesco Clubcard Voucher codes can only be accepted as full or part payment on full price Standard and Economy tickets.
Tesco Clubcard vouchers, Bus Tokens, Cheques and Postal Orders are not accepted by Wightlink.
Gift vouchers and Customer Service vouchers can be accepted as full or part payment.
Amendments
Amendments can be made online up to 1 hour before the scheduled sailing time via the Wightlink App or by calling our Contact Centre without any amendment fees.
Any increase in the ticket cost must be made at the time of the amendment and any decrease in cost will be refunded excluding bookings paid in part or in full with Tesco Clubcard Voucher codes.
We have no obligation to accept a request to amend any ticket or booking but we may agree to do so if the service your request is available.
Cancellations
Cancellations can be made online, via the Wightlink App or by calling our Contact Centre but will be charged a £5.00 cancellation fee. Cancellations made within 24 hours of the scheduled sailing time are non-refundable.
Cancelled bookings paid in part or in full with Tesco Clubcard Voucher codes are non-refundable.
Check in
Foot passengers must check in no later than 15 minutes before scheduled sailing with a valid ticket.
Disabled Travel Scheme or Accessible Travel bookings must check in no later than 30 minutes before scheduled sailing but no earlier than one hour before scheduled sailing time.
We shall endeavour to ship any late arrivals (defined as arrivals at port less than 15 minutes before scheduled sailing time and up to 2 hours after scheduled sailing time) on the next available ferry where sufficient space is available for the type of ticket. Arrivals are port more than 2 hours after the scheduled sailing time shall be classified as No Show.
No show
Arrivals at port more than 2 hours after scheduled sailing time shall be classified as a No Show booking. Should you still wish to travel, subject to availability, a revision to your booking may be made if you wish to travel before 23:59 on day of booking.
If you fail to check in for or fail to board any sailing which you have booked or for which you hold a ticket, we shall treat your ticket or booking as having been cancelled by you without notice to us (No Show).
Should this relate to the outbound leg of a return booking; we reserve the right to cancel the return leg of the booking and charge in full for both legs.
No Show bookings are non-refundable.
Credit account available
Yes, subject to approval by Wightlink. Additional terms and conditions will apply.
Point of charging (account customers only)
Bookings become chargeable at scheduled date and time of first crossing. For return bookings, invoice shall be raised for complete return booking upon the first chargeable event.
VAT applicable to charges?
No
MyLink
10% discount off individual, group (up to 9 passengers only) or family foot passenger Return, Day Return or Evening Flyer only from the Isle of Wight.
MyLink bookings are not available to credit or cash account holders.
All passengers, including the MyLink card holder, must travel together on the outward and/or return journey or the full price will be charged.
If you cannot produce your MyLink card upon request the full price will be charged. No refunds will be offered retrospectively.
MyLink discount cannot be used to purchase single foot tickets, Season tickets, Multilink Passes or Business Passes and cannot be used in conjunction with any other offer or promotion.
Failure to comply with the product rules will result in Wightlink reserving the right to suspend further travel.
Discount scheme – NHS
Up to 50% off NHS Discounts for Isle of Wight tickets only. NHS Discount cannot be used in conjunction with any other offer or promotion, icluding Teso Clibcard Voucher codes.
NHS Discount is available for Isle of Wight residents only, applies to the patient plus 1 (with the exception of children where two parents will be permitted to travel).
NHS discount does not apply to appointments with GPs, dentists, pharmacists and/or opticians.
You will be required to produce your appointment card/letter/SMS referring to your appointment in order to collect tickets from the relevant Port on the day of travel.
If you cannot produce your appointment card/letter/SMS referring to your appointment on the day of travel, the full price for your booking will be charged, with increase in price paid for prior to travel. No refunds will be offered retrospectively.
Failure to comply with the product rules will result in Wightlink reserving the right to suspend further travel.
Discount scheme – Affiliates
Affiliate discounts cannot be used in conjunction with any other offer or promotion, inlcuing Tesco Clubcard Voucher codes.
If you have benefited from an affiliate discount, you must show Staff Photo ID or proof of Membership of participating organisation when purchasing ticket and/or at Check-In. If proof of Staff ID or Membership cannot be shown you will be required to purchase a public rated ticket at the full cost for the journey. No refunds will be offered retrospectively.
Failure to comply with the product rules will result in Wightlink reserving the right to suspend further travel.
Discount scheme – Disabled Travel Scheme
Discounts apply to Blue Badge Holders, EU Blue Badge Holders, English National Concessionary Travel Scheme Card Holders (ENCTS) or National Rail Disabled Travel Card Holders.
Disabled travel scheme bookings are not available to credit or cash account holders.
This discount cannot be used in conjunction with any other offer or promotion, including Tesco Clubcard Boost codes.
If you have no special requirements when on board vessel, to receive the Blue Badge discount you can book online by visiting www.wightlink.co.uk and following the accessible travel link. We will not charge you a separate booking fee if you book online.
Blue Badge number must be provided at time of booking.
Accessible travel assistance
If you have special requirements when on board vessel, once you have made your booking, you must contact our Contact Centre at least 48 hours prior to required sailing to provide details of assistance required.
There may be some kinds of assistance we are not able to provide, in which case we may ask you to bring someone with you to provide the assistance you need during your journey. In this case there will be no additional charge for the person you bring with you providing you notify us 48 hours prior to required sailing.
Product
Additional narrative
Pushbikes, e-bikes and battery powered mobility scooters travel free of charge.
Family group defined as – Up to 5 persons, group to contain one or two adults, children to be between 5 years old and 15 years old.
Exclusion dates apply for Isle of Wight Festival (dates available on request).
Unit of measure
Per family group
Availability
We allocate space aboard our sailings according to a number of factors including ticket or booking type. This means that the number of spaces available on each of our sailings which are allotted to each type of ticket or booking is limited.
We have no obligation to accept your booking or to allow you to board a sailing if there are no spaces available within the allotment on the sailing for the type of ticket which you hold. This applies to all of our passengers including passengers who hold season tickets or multilink tickets or business passes.
Age limits
0-4 years old travel free
Children: 5 years to 15 years
Adults: 16 years and over
We reserve the right to ask for proof of age.
Routes
Portsmouth – Fishbourne, Lymington – Yarmouth, Portsmouth Harbour – Ryde Pier Head.
Booking
Bookings can only be made by calling our Contact Centre. No bookings fees will be charged.
Payment
The price for each sailing shall be calculated according to our prices prevailing at the time of booking.
Tesco Clubcard Voucher codes, Tesco Clubcard vouchers, Bus Tokens, Cheques and Postal Orders are not accepted by Wightlink.
Gift vouchers and Customer Service vouchers can be accepted as full or part payment.
Amendments
Amendments can be made up to 1 hour before the scheduled sailing time online by calling our Contact Centre, on the Wightlink website or via the Wightlink App without any amendment fees.
Any increase in the ticket cost must be made at the time of the amendment and any decrease in cost will be refunded excluding bookings paid in part or in full with Tesco Clubcard Voucher codes.
We have no obligation to accept a request to amend any ticket or booking but we may agree to do so if the service your request is available.
Cancellations
Cancellations can be made by calling our Contact Centre, on the Wightlink website or via the Wightlink App but will be charged a £5.00 cancellation fee. Cancellations made within 24 hours of the scheduled sailing time are non-refundable.
Cancelled bookings paid in part or in full with Tesco Clubcard Voucher codes are non-refundable.
Check in
Foot passengers must check in no later than 15 minutes before scheduled sailing with a valid ticket.
Disabled Travel Scheme or Accessible Travel bookings must check in no later than 30 minutes before scheduled sailing but no earlier than one hour before scheduled sailing time.
We shall endeavour to ship any late arrivals (defined as arrivals at port less than 15 minutes before scheduled sailing time and up to 2 hours after scheduled sailing time) on the next available ferry where sufficient space is available for the type of ticket. Arrivals are port more than 2 hours after the scheduled sailing time shall be classified as No Show.
No Show
Arrivals at port more than 2 hours after scheduled sailing time shall be classified as a No Show booking. Should you still wish to travel, subject to availability, a revision to your booking may be made if you wish to travel before 23:59 on day of booking.
If you fail to check in for or fail to board any sailing which you have booked or for which you hold a ticket, we shall treat your ticket or booking as having been cancelled by you without notice to us (No Show).
Should this relate to the outbound leg of a return booking; we reserve the right to cancel the return leg of the booking and charge in full for both legs.
No Show bookings are non-refundable.
Credit account available
No
Point of charging (account customers only)
Bookings become chargeable at scheduled date and time of first crossing. For return bookings, invoice shall be raised for complete return booking upon the first chargeable event.
VAT applicable to charges?
No
MyLink
10% discount off Family Foot Day Return or Family Foot Evening Flyer only from the Isle of Wight for up to 9 persons per ticket.
MyLink bookings are not available to credit or cash account holders.
All passengers, including the MyLink card holder, must travel together on the outward and/or return journey or the full fare will be charged.
If you cannot produce your MyLink card upon request the full fare will be charged. No refunds will be offered retrospectively.
MyLink discount cannot be used to purchase Season tickets, Multilink Passes or Business Passes and cannot be used in conjunction with any other offer or promotion.
Failure to comply with the product rules will result in Wightlink reserving the right to suspend further travel.
Discount scheme – NHS
Not available
Discount scheme – Affiliates
Not available
Discount scheme – Disabled Travel Scheme
Not available
Accessible travel assistance
If you have special requirements when on board vessel, once you have made your booking, you must contact our Contact Centre at least 48 hours prior to required sailing to provide details of assistance required.
There may be some kinds of assistance we are not able to provide, in which case we may ask you to bring someone with you to provide the assistance you need during your journey. In this case there will be no additional charge for the person you bring with you providing you notify us 48 hours prior to required sailing.
Product
Additional narrative
Pushbikes, e-bikes and battery powered mobility scooters travel free of charge.
Total number of booked passengers must travel together outward and/or return.
Tickets cannot be used for individual/s to travel separately from the group.
To benefit from group foot ticket product, booking must be made at least one hour in advance of required sailing time. Product is not available for purchase less than one hour before required sailing.
Exclusion dates apply for Isle of Wight Festival (dates available on request).
Unit of measure
Per Person (10-40 passengers).
Groups of 41 or more must contact the Sales Team for booking.
Availability
We allocate space aboard our sailings according to a number of factors including ticket or booking type. This means that the number of spaces available on each of our sailings which are allotted to each type of ticket or booking is limited.
We have no obligation to accept your booking or to allow you to board a sailing if there are no spaces available within the allotment on the sailing for the type of ticket which you hold. This applies to all of our passengers including passengers who hold season tickets or multilink tickets or business passes.
Age limits
0-4 years old travel free
Children: 5 years to 15 years (children under 12 must be accompanied by an adult of at least 16 years)
Adults: 16 years and over
We reserve the right to ask for proof of age.
Routes
Portsmouth – Fishbourne, Lymington – Yarmouth, Portsmouth Harbour – Ryde Pier Head.
Booking
All Group foot tickets can be booked online or by calling our contact Centre, for up to 40 persons on Group Ticket with no booking fees.
We will not charge you a separate booking fee if you book online by visiting wightlink.co.uk.
NHS Discount for Isle of Wight tickets cannot be given if booked online.
Account customers can book online subject to individual agreements.
Payment
Account customers – Payment terms in accordance with Business Account Terms and Conditions.
Non-account customers – Payment in full when booking / amending.
The price for each sailing shall be calculated according to our prices prevailing at the time of booking.
Tesco Clubcard Voucher codes, Tesco Clubcard vouchers, Bus Tokens, Cheques and Postal Orders are not accepted by Wightlink.
Gift vouchers and Customer Service vouchers can be accepted as full or part payment.
Amendments
Amendments can be made up to 1 hour before the scheduled sailing time online by calling our Contact Centre, on the Wightlink website or via the Wightlink App without any amendment fees.
Any increase in the ticket cost must be made at the time of the amendment and any decrease in cost will be refunded excluding bookings paid in part or in full with Tesco Clubcard Voucher codes.
We have no obligation to accept a request to amend any ticket or booking but we may agree to do so if the service your request is available.
Cancellations
Cancellations can be made by calling our Contact Centre, on the Wightlink website or via the Wightlink App but will be charged a £5.00 cancellation fee. Cancellations made within 24 hours of the scheduled sailing time are non-refundable.
Cancelled bookings paid in part or in full with Tesco Clubcard Voucher Codes are non-refundable.
Check in
Foot passengers must check in no later than 15 minutes before scheduled sailing with a valid ticket.
Disabled Travel Scheme or Accessible Travel bookings must check in no later than 30 minutes before scheduled sailing but no earlier than one hour before scheduled sailing time.
We shall endeavour to ship any late arrivals (defined as arrivals at port less than 15 minutes before scheduled sailing time and up to 2 hours after scheduled sailing time) on the next available ferry where sufficient space is available for the type of ticket. Arrivals are port more than 2 hours after the scheduled sailing time shall be classified as No Show.
No Show
Arrivals at port more than 2 hours after scheduled sailing time shall be classified as a No Show booking. Should you still wish to travel, subject to availability, a revision to your booking may be made if you wish to travel before 23:59 on day of booking.
If you fail to check in for or fail to board any sailing which you have booked or for which you hold a ticket, we shall treat your ticket or booking as having been cancelled by you without notice to us (No Show).
Should this relate to the outbound leg of a return booking; we reserve the right to cancel the return leg of the booking and charge in full for both legs.
No Show bookings are non-refundable.
Credit account available
Yes, subject to approval by Wightlink. Additional terms and conditions will apply.
Point of charging (account customers only)
Bookings become chargeable at scheduled date and time of first crossing. For return bookings, invoice shall be raised for complete return booking upon the first chargeable event.
VAT applicable to charges?
No
MyLink
10% discount off group (10-40 passengers) foot passenger Return, Day Return or Evening Flyer only from the Isle of Wight.
MyLink bookings are not available to credit or cash account holders.
All passengers, including the MyLink card holder, must travel together on the outward and/or return journey or the full price will be charged.
If you cannot produce your MyLink card upon request the full price will be charged. No refunds will be offered retrospectively.
MyLink discount cannot be used to purchase single foot tickets, Season tickets, Multilink Passes or Business Passes and cannot be used in conjunction with any other offer or promotion.
Failure to comply with the product rules will result in Wightlink reserving the right to suspend further travel.
Discount scheme – NHS
Not available
Discount scheme – Affiliates
Not available
Discount scheme – Disabled Travel Scheme
Not available
Accessible travel assistance
If you have special requirements when on board vessel, once you have made your booking, you must contact our Contact Centre at least 48 hours prior to required sailing to provide details of assistance required.
There may be some kinds of assistance we are not able to provide, in which case we may ask you to bring someone with you to provide the assistance you need during your journey. In this case there will be no additional charge for the person you bring with you providing you notify us 48 hours prior to required sailing.
Product
Return only
Additional narrative
Pushbikes, e-bikes and battery powered mobility scooters travel free of charge.
Ticket only valid when purchased with a single child ticket
Only valid for next available return sailing from outgoing journey as printed on ticket.
Can only be purchased from the issuing port named on your Escorted Child Identity Card.
Accompanied children cannot travel on a Multilink or Season Ticket.
If the Escorted Child Identity Card cannot be produced at time of travel the full standard price will be charged and no refunds will be offered retrospectively.
Escorted Child price cannot be used in conjunction with any other offer.
Failure to comply with the product rules will result in Wightlink reserving the right to suspend use of this ticket and you will be required to purchase a standard ticket at full cost for the leg of the journey.
Unit of measure
One Escorting Adult per Ticket
Availability
We allocate space aboard our sailings according to a number of factors including ticket or booking type. This means that the number of spaces available on each of our sailings which are allotted to each type of ticket or booking is limited.
We have no obligation to accept your booking or to allow you to board a sailing if there are no spaces available within the allotment on the sailing for the type of ticket which you hold. This applies to all of our passengers including passengers who hold season tickets or multilink tickets or business passes.
Age limits
Accompanied child must be under 12 years old.
Accompanying adult must be 16 years and over.
We reserve the right to ask for proof of age.
Routes
Portsmouth – Fishbourne, Lymington – Yarmouth, Portsmouth Harbour – Ryde Pier Head.
Booking
Bookings can only be made by calling our Contact Centre. No bookings fees will be charged.
Payment
Payment is required in full at time of booking. Ticket price valid at time of booking.
Must be purchased with a child single or Infant (free of charge) single ticket.
Must travel with a child under 12 years of age on either outgoing or return sailing.
We reserve the right to ask for proof of age of the child you are travelling with, if you cannot show the child is under 12 years, travel may be refused.
Tesco Clubcard Voucher codes, Tesco Clubcard vouchers, Bus Tokens, Cheques and Postal Orders are not accepted by Wightlink.
Gift vouchers and Customer Service vouchers can be accepted as full or part payment.
Amendments
Not applicable
Cancellations
Cancellations can be made by calling our Contact Centre but will be charged a £5.00 cancellation fee. Cancellations made within 24 hours of the scheduled sailing time are non-refundable.
Cancelled bookings paid in part or in full with Tesco Clubcard Voucher codes are non-refundable.
Check in
Foot passengers must check in no later than 15 minutes before scheduled sailing with a valid ticket.
Disabled Travel Scheme or Accessible Travel bookings must check in no later than 30 minutes before scheduled sailing but no earlier than one hour before scheduled sailing time.
No Show
If you fail to check in for or fail to board any sailing which you have booked or for which you hold a ticket, we shall treat your ticket or booking as having been cancelled by you without notice to us (No Show).
Should this relate to the outbound leg of a return booking; we reserve the right to cancel the return leg of the booking and charge in full for both legs.
No Show bookings are non-refundable.
Credit account available
No
Point of charging (account customers only)
Not applicable
VAT applicable to charges?
No
MyLink
Not applicable
Discount scheme – NHS
Not available
Discount scheme – Affiliates
Not available
Discount scheme – Disabled Travel Scheme
Not available
Accessible Travel Assistance
If you have special requirements when on board vessel, once you have made your booking, you must contact our Contact Centre at least 48 hours prior to required sailing to provide details of assistance required.
There may be some kinds of assistance we are not able to provide, in which case we may ask you to bring someone with you to provide the assistance you need during your journey. In this case there will be no additional charge for the person you bring with you providing you notify us 48 hours prior to required sailing.
Including Combination Tickets
Product
Additional narrative
Pushbikes, e-bikes and battery powered mobility scooters travel free of charge (Wightlink element of product offering)
In the event that you purchase a ticket from us for, or to the extent your journey incorporates travel on another mode of transport, such travel will be subject to the regulations and conditions of carriage of the carrier or carriers involved.
Wightlink Limited shall issue any ticket issued for or used on such other transport as agents only for the carrier or carriers concerned.
We cannot accept responsibility for the performance of other operators on services not provided by Wightlink.
Exclusion dates apply for Isle of Wight Festival (dates available on request).
Unit of measure
Per person
Availability
We allocate space aboard our sailings according to a number of factors including ticket or booking type. This means that the number of spaces available on each of our sailings which are allotted to each type of ticket or booking is limited.
We have no obligation to accept your booking or to allow you to board a sailing if there are no spaces available within the allotment on the sailing for the type of ticket which you hold. This applies to all of our passengers including passengers who hold season tickets or multilink tickets or business passes.
Age limits
0-4 years old travel free
Children: 5 years to 15 years (children under 12 must be accompanied by an adult of at least 16 years)
Adults: 16 years and over
We reserve the right to ask for proof of age.
Routes
Lymington – Yarmouth, Portsmouth Harbour – Ryde Pier Head.
Booking
Bookings can only be made by calling our Contact Centre. No booking fees will be charged.
Payment
Payment is required in full at time of booking.
Ticket price valid at time of booking.
Tesco Clubcard Voucher Codes, Tesco Clubcard vouchers, Bus Tokens, Cheques and Postal Orders are not accepted for full or part payment.
Gift vouchers and Customer Service vouchers can be accepted as full or part payment.
Amendments
Amendments can be made up to 1 hour before the scheduled sailing time online by calling our Contact Centre, on the Wightlink website or via the Wightlink App without any amendment fees.
Any increase in the ticket cost must be made at the time of the amendment and any decrease in cost will be refunded excluding bookings paid in part or in full with Tesco Clubcard Voucher codes.
We have no obligation to accept a request to amend any ticket or booking but we may agree to do so if the service your request is available.
Cancellations
Cancellations can be made by calling our Contact Centre, on the Wightlink website or via the Wightlink App but will be charged a £5.00 cancellation fee. Cancellations made within 24 hours of the scheduled sailing time are non-refundable.
Cancelled bookings paid in part or in full with Tesco Clubcard Voucher codes are non-refundable.
Check in
Foot passengers must check in no later than 15 minutes before scheduled sailing with a valid ticket.
Disabled Travel Scheme or Accessible Travel bookings must check in no later than 30 minutes before scheduled sailing but no earlier than one hour before scheduled sailing time.
We shall endeavour to ship any late arrivals (defined as arrivals at port less than 15 minutes before scheduled sailing time and up to 2 hours after scheduled sailing time) on the next available ferry where sufficient space is available for the type of ticket. Arrivals are port more than 2 hours after the scheduled sailing time shall be classified as No Show.
No Show
Arrivals at port more than 2 hours after scheduled sailing time shall be classified as a No Show booking. Should you still wish to travel, subject to availability, a revision to your booking may be made if you wish to travel before 23:59 on day of booking.
If you fail to check in for or fail to board any sailing which you have booked or for which you hold a ticket, we shall treat your ticket or booking as having been cancelled by you without notice to us (No Show).
Should this relate to the outbound leg of a return booking; we reserve the right to cancel the return leg of the booking and charge in full for both legs.
No Show bookings are non-refundable.
Credit account available
No.
Point of charging (account customers only)
Not applicable
VAT applicable to charges?
No
MyLink
Not applicable
Discount scheme – NHS
Not available
Discount scheme – Affiliates
Not available
Discount scheme – Disabled Travel Scheme
Not available
Accessible Travel Assistance
If you have special requirements when on board vessel, once you have made your booking, you must contact our Contact Centre at least 48 hours prior to required sailing to provide details of assistance required.
There may be some kinds of assistance we are not able to provide, in which case we may ask you to bring someone with you to provide the assistance you need during your journey. In this case there will be no additional charge for the person you bring with you providing you notify us 48 hours prior to required sailing.
Product
Vehicles
Minibus or Minicoach between 5.01 metres and 8.0 metres in length (MINI) or coach over 8.01m in length (CO).
Additional narrative
Coach (junior) products are defined as any coach/minibus/minicoach where 75% or more of passengers are 0 to 15 years.
Bookings may be made as singles or returns.
Coach period returns are valid for any duration.
Should vehicle contain driver or driver + additional driver / guide only, empty vehicle rates may apply in accordance with our pricing policy for vehicles, and must be booked as singles.
Unit of measure
Per vehicle per crossing.
Passengers up to vehicle capacity.
Availability
We allocate space aboard our sailings according to a number of factors including ticket or booking type. This means that the number of spaces available on each of our sailings which are allotted to each type of ticket or booking is limited.
We have no obligation to accept your booking or to allow you to board a sailing if there are no spaces available within the allotment on the sailing for the type of ticket which you hold. This applies to all of our passengers including passengers who hold season tickets or multilink tickets or business passes
Product sales are also subject to vehicle height and width restrictions on certain ferries
Caravans / trailers
Baggage trailers / cages may be towed (additional charges will apply)
Routes
Portsmouth – Fishbourne, Lymington – Yarmouth
Booking
Minibus/minicoach (Non account customers) can be booked online or by calling the Sales Team.
Minibus/minicoach (account customers) or Coaches (all customers) – Unable to book online.
Administration fee per booking applicable for all bookings made by foreign based credit account customers or by foreign based cash account customer who do not make payment by credit card at time of booking.
Payment
Account customers – Charges to account and payment terms are in accordance with Business Account Terms and Conditions.
Non-account customers – Payment in full when booking/amending.
Tesco Clubcard Voucher codes, Tesco Clubcard vouchers, Bus Tokens and Postal Orders are not accepted by Wightlink. Cheques accepted by arrangement only.
Peak sailing supplements
Supplement may be applied for sailings between 10.00 and 15.00 on Mondays & Fridays (April to October)
VAT applicable to charges?
No
Amendments
Amendments requests can only be made by contacting the Sales team on 02392 855260, or by email at [email protected] Please state in subject field “Amendment – Coach booking”.
You may request an amendment to your booking or ticket up to 2 hours before the time of sailing.
If amendment request is to be made on day of scheduled sailing, amendment request can only be made by phone. Legs of booking scheduled for day can only be amended to a different time on that day, not moved forward to another day (legs of booking scheduled for other days may be moved forward if required)
No amendment fee will be charged but payment for any resulting increase in booking costs is required at time of amendment (non-account customers).
We have no obligation to accept a request to amend any ticket or booking but we may agree to do so if the service you request is available.
Amendments – requests from third parties
Not applicable
Cancellations
You may cancel a booking provided that you notify us of your cancellation request or cancel booking online no later than midnight of the day before the day of your scheduled sailing (and preferably two days prior to the day of your scheduled sailing)
Call the Sales team on 02392 855260 or email [email protected] (please state in subject field “Cancellation – Car booking”.
If you cancel any booking in accordance with our cancellation policy, we will not charge you for the booking. If however, you have already paid, we shall refund you the price you have paid.
We reserve the right to charge in full for complete booking for any cancellations made on the day of scheduled sailing.
Check in
Vehicles must check in no later than 30 minutes before scheduled sailing time but no earlier than one hour before scheduled sailing time. We shall then endeavour to place vehicles on the scheduled sailing.
We shall endeavour to ship any late arrivals (defined as arrivals at port less than 30 minutes before scheduled sailing time and up to 2 hours after scheduled sailing time) on the next available ferry where sufficient space is available.
Arrivals at port more than 2 hours after scheduled sailing time shall be classified as a No Show booking. Should you still wish to travel, subject to availability, a revision to your booking may be made if you wish to travel before 23:59 on day of booking.
Non – account customers – Payment for any resulting increase in booking costs is required before you sail. Account customers – Any increase in the cost of the booking will be added to your invoice. If revised sailing is cheaper, no refunds are allowed.
Should you wish to travel on a subsequent day or there is no availability on scheduled day, you will be required make a new booking.
No Show
If you fail to check in for or fail to board any sailing which you have booked or for which you hold a ticket, we shall treat your ticket or booking as having been cancelled by you without notice to us.
No Shows are non-refundable.
Should this relate to the outbound leg of a return booking, we reserve the right to cancel the return leg of the booking and charge in full for both legs.
Credit account available?
Yes, subject to approval by Wightlink. Additional terms and conditions will apply.
Point of charging (account customers only)
Bookings become chargeable at scheduled date and time of first crossing. For return bookings, invoice shall be raised for complete return booking upon the first chargeable event.
Discount schemes available?
No
Accessible travel assistance
If you have special requirements when on board vessel, once you have made your booking, you must contact our Contact Centre at least 48 hours prior to required sailing to provide details of assistance required.
Product
Vehicles
Additional narrative
Bookings may be made as singles or returns.
Multi ticket purchasing options are available (Business Pass – Vehicle) on request, for vehicles up to 7.0m in length only.
Unit of measure
Per metre of total vehicle length per crossing, including anything being towed.
Per vehicle per crossing with up to 7 passengers including the driver.
Additional passengers will be subject to supplements.
Availability
We allocate space aboard our sailings according to a number of factors including ticket or booking type. This means that the number of spaces available on each of our sailings which are allotted to each type of ticket or booking is limited.
We have no obligation to accept your booking or to allow you to board a sailing if there are no spaces available within the allotment on the sailing for the type of ticket which you hold. This applies to all of our passengers including passengers who hold season tickets or multilink tickets or business passes
Product sales are also subject to vehicle height and width restrictions on certain ferries
Caravans / trailers
Included within price
Routes
Portsmouth – Fishbourne, Lymington – Yarmouth
Booking
Account customers can book without any booking fees by calling the Sales team or may manage own bookings online (create, amend, cancel and/or view only) for any commercial vehicles (LF, HF, FR or FA) but must be issued with a secure password to access systems. Restrictions on bookings made online may be applied.
Payment
Account customers – Charges to account and payment terms are in accordance with Business Account Terms and Conditions
Non-account customers – Payment in full when booking / amending
Tesco Clubcard Voucher Codes, Tesco Clubcard vouchers, Bus Tokens and Postal Orders are not accepted by Wightlink. Cheques accepted by arrangement only.
Peak sailing supplements
Supplement may be applied for sailings between 10.00 and 15.00 on Mondays & Fridays.
VAT applicable to charges?
Yes, at prevailing rate
Amendments
Amendments requests can only be made by contacting the Sales team on 02392 855260, or by email at [email protected]. Please state in subject field “Amendment – Freight booking”.
You may request an amendment to your booking or ticket up to 2 hours before the time of sailing.
If amendment request is to be made on day of scheduled sailing, amendment request can only be made by phone. Legs of booking scheduled for day can only be amended to a different time on that day, not moved forward to another day (legs of booking scheduled for other days may be moved forward if required)
No amendment fee will be charged but payment for any resulting increase in booking costs is required at time of amendment (non-account customers).
We have no obligation to accept a request to amend any ticket or booking but we may agree to do so if the service you request is available.
Amendments – requests from third parties
Not applicable
Cancellations
You may cancel a booking provided that you notify us of your cancellation request or cancel booking online no later than midnight of the day before the day of your scheduled sailing (and preferably two days prior to the day of your scheduled sailing)
Call the Sales team on 02392 855260 or email [email protected] (please state in subject field “Cancellation – Car booking”.
If you cancel any booking in accordance with our cancellation policy, we will not charge you for the booking. If however, you have already paid, we shall refund you the price you have paid.
We reserve the right to charge in full for complete booking for any cancellations made on the day of scheduled sailing.
Check in
Vehicles must check in no later than 30 minutes before scheduled sailing time but no earlier than one hour before scheduled sailing time. We shall then endeavour to place vehicles on the scheduled sailing.
We shall endeavour to ship any late arrivals (defined as arrivals at port less than 30 minutes before scheduled sailing time and up to 2 hours after scheduled sailing time) on the next available ferry where sufficient space is available.
Arrivals at port more than 2 hours after scheduled sailing time shall be classified as a No Show booking. Should you still wish to travel, subject to availability, a revision to your booking may be made if you wish to travel before 23:59 on day of booking.
Non – account customers – Payment for any resulting increase in booking costs is required before you sail. Account customers – Any increase in the cost of the booking will be added to your invoice. If revised sailing is cheaper, no refunds are allowed.
Should you wish to travel on a subsequent day or there is no availability on scheduled day, you will be required make a new booking.
No Show
If you fail to check in for or fail to board any sailing which you have booked or for which you hold a ticket, we shall treat your ticket or booking as having been cancelled by you without notice to us.
No Shows are non-refundable.
Should this relate to the outbound leg of a return booking, we reserve the right to cancel the return leg of the booking and charge in full for both legs.
Credit account available?
Yes, subject to approval by Wightlink. Additional terms and conditions will apply.
Point of charging (account customers only)
Bookings become chargeable at scheduled date and time of first crossing. For return bookings, invoice shall be raised for complete return booking upon the first chargeable event.
Discount schemes available?
No
Accessible travel assistance
If you have special requirements when on board vessel, once you have made your booking, you must contact our Contact Centre at least 48 hours prior to required sailing to provide details of assistance required.
Product
Vehicles
For further information on vehicle categories, please refer to our Vehicle Guide
Vehicles lengths and heights must include tow bars, roof racks, bikes, etc.
Vehicles over 5.0m and/or over 2.25m high or motorhomes over 7.0m in length will attract additional supplements as appropriate
Additional narrative
All bookings must be made as returns
It is the responsibility of Wightlink’s trade customer to ensure the vehicle details on any booking made are accurate. Should additional charges be required due to incorrect vehicle details being recorded, Wightlink shall charge additional costs to the trade customer without giving prior notice. The recovery of costs from the person(s) traveling shall be the responsibility of the trade customer.
Unit of measure
Per vehicle per crossing with up to 7 passengers.
Additional passengers will be subject to supplements.
Availability
We allocate space aboard our sailings according to a number of factors including ticket or booking type. This means that the number of spaces available on each of our sailings which are allotted to each type of ticket or booking is limited.
We have no obligation to accept your booking or to allow you to board a sailing if there are no spaces available within the allotment on the sailing for the type of ticket which you hold. This applies to all of our passengers including passengers who hold season tickets or multilink tickets or business passes
Product sales are also subject to vehicle height and width restrictions on certain ferries
Caravans / trailers
Caravans or trailers may be included within booking, and will attract additional charges.
Routes
Portsmouth – Fishbourne, Lymington – Yarmouth: Vehicles with passengers & foot passengers.
Portsmouth Harbour – Ryde Pier: Foot passengers only.
Booking
Account customers may manage own bookings online (create, amend, cancel and/or view only) but must be issued with a secure password to access systems. Restrictions on bookings that can be made online may be applied.
We reserve the right to charge for bookings made through the Trade & Freight team. No charges will be made for bookings made online.
Payment
Credit account customers – Charges to account and payment terms are in accordance with Business Account Terms and Conditions
Cash account customers – Payment in full when booking / amending
Tesco Clubcard Voucher Codes, Tesco Clubcard vouchers, Bus Tokens and Postal Orders are not accepted by Wightlink. Cheques accepted by arrangement only.
Peak sailing supplements
Base charges are dependent on date of sailing.
For certain days, additional supplements per crossing will be charged (details available upon request).
VAT applicable to charges?
No
Amendments
Amendments can be made up to 2 hours before the scheduled sailing time online (account customers with online access permission only), by contacting the Sales team on 02392 855260, or by email at [email protected]. Please state in subject field “Amendment – Trade booking”.
Payment for any resulting increase in booking costs is required at time of amendment (cash account customers).
We reserve the right to charge for any amendments to bookings made through the Trade & Freight team. No charges will be made for amendments to bookings made online.
We have no obligation to accept a request to amend any ticket or booking but we may agree to do so if the service you request is available.
Amendments – requests from third parties
We will not accept requests to change booking from anyone other than you, our customer, up to 2 hours before scheduled booking.
Any requests received from your customer after that will be subject to availability and restrictions, and so may be refused.
If request is accepted, you authorise us to deal with request and charge any additional costs associated directly to your customer. Payment will be required in full before they are permitted to sail.
We reserve the right to charge for any amendments to bookings made through the Trade & Freight team. No charges will be made for amendments to bookings made online.
Cancellations
You may cancel a booking provided that you notify us of your cancellation request or cancel booking online no later than midnight of the day before the day of your scheduled sailing (and preferably two days prior to the day of your scheduled sailing)
Call the Sales team on 02392 855260 or email [email protected] (please state in subject field “Cancellation – Car booking”).
If you cancel any booking in accordance with our cancellation policy, we will not charge you for the booking. If however, you have already paid, we shall refund you the price you have paid.
We reserve the right to charge in full for complete booking for any cancellations made on the day of scheduled sailing.
Check in
Vehicles must check in no later than 30 minutes before scheduled sailing time but no earlier than one hour before scheduled sailing time. We shall then endeavour to place vehicles on the scheduled sailing.
We shall endeavour to ship any late arrivals (defined as arrivals at port less than 30 minutes before scheduled sailing time and up to 2 hours after scheduled sailing time) on the next available ferry where sufficient space is available.
Arrivals at port more than 2 hours after scheduled sailing time shall be classified as a No Show booking. Should your customer still wish to travel, subject to availability, a revision to your booking may be made if they wish to travel before 23:59 on day of booking.
Payment for any resulting increase in booking costs is required from your customer before they sail. If revised sailing is cheaper, no refunds are allowed.
Should they wish to travel on a subsequent day or there is no availability on scheduled day, you will be required make a new booking for them.
No Show
If you fail to check in for or fail to board any sailing which you have booked or for which you hold a ticket, we shall treat your ticket or booking as having been cancelled by you without notice to us.
No Shows are non-refundable.
Should this relate to the outbound leg of a return booking, we reserve the right to cancel the return leg of the booking and charge in full for both legs.
Credit account available?
Yes, subject to approval by Wightlink. Additional terms and conditions will apply.
Point of charging (account customers only)
Bookings become chargeable at scheduled date and time of first crossing. For return bookings, invoice shall be raised for complete return booking upon the first chargeable event.
Discount schemes available?
No
Accessible travel assistance
If you have special requirements when on board vessel, once you have made your booking, you must contact our Contact Centre at least 48 hours prior to required sailing to provide details of assistance required.
Product
Vehicles
For further information on vehicle categories, please refer to our Vehicle Guide
Vehicles lengths and heights must include tow bars, roof racks, bikes, etc.
Vehicles over 5.0m and/or over 2.25m high or motorhomes over 7.0m in length will attract additional supplements as appropriate
Additional narrative
All bookings must be made as returns
Unit of measure
Per vehicle per crossing with up to 7 passengers.
Additional passengers will be subject to supplements.
Availability
We allocate space aboard our sailings according to a number of factors including ticket or booking type. This means that the number of spaces available on each of our sailings which are allotted to each type of ticket or booking is limited.
We have no obligation to accept your booking or to allow you to board a sailing if there are no spaces available within the allotment on the sailing for the type of ticket which you hold. This applies to all of our passengers including passengers who hold season tickets or multilink tickets or business passes
Product sales are also subject to vehicle height and width restrictions on certain ferries
Caravans / trailers
Not applicable.
Routes
Portsmouth – Fishbourne, Lymington – Yarmouth: Vehicles with passengers & foot passengers.
Portsmouth Harbour – Ryde Pier: Foot passengers only.
Travel must originate from Isle of Wight.
Booking
Bookings can only be made by calling our Sales team. No bookings fees will be charged.
Payment
Credit account customers – Charges to account and payment terms are in accordance with Business Account Terms and Conditions
Cash account customers – Payment in full when booking / amending
Tesco Clubcard Voucher Codes, Tesco Clubcard vouchers, Bus Tokens and Postal Orders are not accepted by Wightlink. Cheques accepted by arrangement only.
Peak sailing supplements
Base charges are dependent on date of sailing.
For certain days, additional supplements per crossing will be charged (details available upon request).
VAT applicable to charges?
No
Amendments
Amendments can be made up to 2 hours before the scheduled sailing time only by contacting the Sales team on 02392 855260 or by e mailing the Sales team at [email protected] (please state in subject field “Trade – Car booking”).
Payment for any resulting increase in booking costs is required at time of amendment (cash account customers).
We have no obligation to accept a request to amend any ticket or booking but we may agree to do so if the service you request is available.
Amendments – requests from third parties
Not applicable
Cancellations
You may cancel a booking provided that you notify us of your cancellation request or cancel booking online no later than midnight of the day before the day of your scheduled sailing (and preferably two days prior to the day of your scheduled sailing)
Call the Sales team on 02392 855260 or email [email protected] (please state in subject field “Cancellation – Car booking”).
If you cancel any booking in accordance with our cancellation policy, we will not charge you for the booking. If however, you have already paid, we shall refund you the price you have paid.
We reserve the right to charge in full for complete booking for any cancellations made on the day of scheduled sailing.
Check in
Vehicles must check in no later than 30 minutes before scheduled sailing time but no earlier than one hour before scheduled sailing time. We shall then endeavour to place vehicles on the scheduled sailing.
We shall endeavour to ship any late arrivals (defined as arrivals at port less than 30 minutes before scheduled sailing time and up to 2 hours after scheduled sailing time) on the next available ferry where sufficient space is available.
Arrivals at port more than 2 hours after scheduled sailing time shall be classified as a No Show booking. Should your customer still wish to travel, subject to availability, a revision to your booking may be made if they wish to travel before 23:59 on day of booking.
Payment for any resulting increase in booking costs is required from your customer before they sail. If revised sailing is cheaper, no refunds are allowed.
Should they wish to travel on a subsequent day or there is no availability on scheduled day, you will be required make a new booking for them.
No Show
If you fail to check in for or fail to board any sailing which you have booked or for which you hold a ticket, we shall treat your ticket or booking as having been cancelled by you without notice to us.
No Shows are non-refundable.
Should this relate to the outbound leg of a return booking, we reserve the right to cancel the return leg of the booking and charge in full for both legs.
Credit account available?
Yes, subject to approval by Wightlink. Additional terms and conditions will apply.
Point of charging (account customers only)
Bookings become chargeable at scheduled date and time of first crossing. For return bookings, invoice shall be raised for complete return booking upon the first chargeable event.
Discount schemes available?
No
Accessible travel assistance
If you have special requirements when on board vessel, once you have made your booking, you must contact our Contact Centre at least 48 hours prior to required sailing to provide details of assistance required.
Product
Vehicles
Pushbikes, e-bikes and battery powered mobility scooters free of charge.
Additional narrative
All Season tickets: Available for Island and Mainland residents.
Season tickets can only be used by the named person on the ticket, and holders of Season tickets must produce photo ID and proof of entitlement at the ticket office and each time the Season ticket is used. You can send a passport sized photo by post or email and we can issue a Wightlink Photo ID card to use with your Season ticket. We also accept a photo driving licence, Passport or HM forces ID cards as proof of ID.
Student (16-18yrs) and Education and Training Season ticket: We accept any valid NUS/Student Rider/UCAS/NUS Extra Card (for apprentices)/College/University photo ID cards with an expiry date and Teacher ID Cards. If applying online you will be asked to produce proof of student, teacher, lecturer or apprenticeship when you first use your Season ticket. If you fail to produce proof of status when requested, you will need to purchase a full price ticket and we will not offer a retrospective refund.
New Job Starter: New Job Starter form completed and stamped by Job Centre Plus (Job Centre Plus form issued only by Job Centre) when purchasing at a Ticket Office. If applying online, you will be asked to produce proof of job starter status when you first use your Season ticket. Only one Season ticket of any denomination can be purchased in the 90 day period from commencing new employment. If you fail to produce proof of status when requested, you will need to purchase a full price ticket and we will not offer a retrospective refund.
We reserve the right to ask for proof of age for Child and Students and proof of status for Students and Education and Training tickets.
Direct Debit Season ticket: Can only be purchased at a Ticket Office with a completed Direct Debit application form available online. We will make a search with a credit reference agency and will keep a record of that search and will share that information with other businesses. We may also make enquiries about the principles/directors with a credit reference agency. After necessary checks have been made, depending on these, an account will be set up for you and you will be informed accordingly. Please allow up to 28 days to process your application.
If you have temporarily mislaid your Season ticket or cannot show your Season ticket when requested, you will need to purchase a full price ticket to travel, and we will not offer a retrospective refund.
180 days and 1 Year Adult Season ticket holders only will receive free vehicle tickets that can be used by friends or family. Free tickets are valid for 365 days from date of issue for vehicles up to 5m long and no higher than 2.24m high. Booking restrictions apply to the free vehicle tickets. Only bookings cancelled up to one hour before the scheduled sailing time will be returned back to the free ticket pass, no cash alternative.
Free vehicle tickets have no cash value and cannot be exchanged for other products.
Parking Permits: Adult, Education and Training or Students (16-18yrs) purchasing a 30 day, 90 day, 180 day, Annual or Annual Direct Debit Season ticket can buy a 30 day parking permit online or by calling our Contact Centre for use at all Wightlink car parks.
Unit of measure
Per person.
Availability
We allocate space aboard our sailings according to a number of factors including ticket or booking type. This means that the number of spaces available on each of our sailings which are allotted to each type of ticket or booking is limited.
We have no obligation to accept your booking or to allow you to board a sailing if there are no spaces available within the allotment on the sailing for the type of ticket which you hold. This applies to all of our passengers including passengers who hold Season tickets, multilink tickets or business passes.
Caravans / trailers
Not applicable.
Age limits
Adult: 16yrs – 60yrs.
Child: 5yrs – 15yrs (children under 12 must be accompanied by an adult of at least 16yrs)
Student: 16-18yrs
Education and Training
We reserve the right to ask for proof of age for Child and Students and proof of status for Students and Education and Training tickets.
Routes
Portsmouth – Fishbourne, Lymington – Yarmouth, Portsmouth Harbour – Ryde Pier.
Booking
Not required.
Payment
All Season tickets can be purchased online or by calling the Contact Centre on 0333 999 7333. Season tickets paid by Direct Debit can only be purchased by calling the Contact Centre.
Tesco Clubcard Voucher Codes are not accepted by Wightlink.
Tesco Clubcard vouchers, Bus Tokens, Cheques and Postal Orders are not accepted by Wightlink.
Customer Service Vouchers will be accepted as full or part payment.
Refund policy / lost tickets
Refund of Season tickets paid in full at time of purchase: Processed by Contact Centre by returning Season ticket with letter to Contact Centre, Wightlink Ltd, Gunwharf Road, Portsmouth, PO1 2LA or requested by email using the Contact Us page online. Letter and email must include full name, Address, Pass T Number, sort-code, bank account number and signature.
Refund of Season tickets paid for online: Complete the ‘Request a Refund’ form on the Contact Us page of our website: www.wightlink.co.uk/information/contactus. You must supply your Season ticket reference number.
Refund of Season tickets paid for by Direct Debit: Season tickets should be returned to Credit Control, Wightlink Ltd, Gunwharf Road, Portsmouth, PO1 2LA. Any Direct Debit instruction must not be cancelled without prior agreement with our Credit Manager until the ticket is fully paid. Failure to comply with these terms and conditions will result in Wightlink reserving the right to suspend further travel until Direct Debit collections recommence.
Season tickets issued on a credit account: Ticket should be returned to Sales Department, Wightlink Ltd, Gunwharf Road, Portsmouth, PO1 2LA and any applicable amount will be credited to the account.
Amendments and cancellations
Not applicable
Check in
Foot passengers using Season tickets must check in no later than 15 minutes prior to scheduled sailing time.
Accessible Travel bookings must check in no later than 30 minutes before scheduled sailing but no earlier than one hour before scheduled sailing time.
No Show
Not applicable
Credit account available?
Yes
Point of charging (account customers only)
Season Ticket purchases are chargeable at time of purchase or top up.
Discounts
Season tickets cannot be used in conjunction with any other offer or promotion, inlcuding Tesco Clubcard Voucher codes.
Accessible travel assistance
If you have special requirements when on board vessel, once you have made your booking, you must contact our Contact Centre at least 48 hours prior to required sailing to provide details of assistance required.
Product
Vehicles
For further information on vehicle categories, please refer to our Vehicle Guide.
Vehicles lengths and heights must include tow bars, roof racks, bikes, etc.
Additional narrative
Multilink passes are only available to Isle of Wight residents or homeowners.
Application form can be completed online or by calling our Contact Centre. Proof of residency at time of purchase must be sent to Wightlink Contact Centre by post or by email using the Contact Us page online. Proof of residency documents accepted are driving licence, most recent utility bills, phone bills, council tax bills or bank statements.
A second person can be added to the pass provided they live at/own the same property as the original pass holder. Proof of residency for named second person is required and Photo ID will be required and may be requested when travelling. We accept a photo driving licence, Passport or HM forces ID cards as proof of ID.
Pass holder photo ID will be required and may be requested when travelling. If photo ID cannot be produced at time of travel, full standard price for crossing will be charged. Payment in full of additional cost shall be required before sailing. No refunds will be offered retrospectively. You can send a passport sized photo by post or email and we can issue a Wightlink Photo ID card to use with your Multilink Pass.
Multilink passes are valid for one year from date of purchase or from when last topped up.
Crossings can only be booked with Multilink pass once it has been paid for in full.
Top ups must be purchased in the same denomination as originally purchased and paid in full at time of top up.
All bookings are to be made as single legs.
Unit of measure
Per vehicle per crossing with up to 7 passengers including the driver.
Additional passengers will be subject to supplements.
Availability
We allocate space aboard our sailings according to a number of factors including ticket or booking type. This means that the number of spaces available on each of our sailings which are allotted to each type of ticket or booking is limited.
We have no obligation to accept your booking or to allow you to board a sailing if there are no spaces available within the allotment on the sailing for the type of ticket which you hold. This applies to all of our passengers including passengers who hold season tickets, multilink tickets or business passes
Product sales are also subject to vehicle height and width restrictions on certain ferries.
Caravans / trailers
Trailers/Caravans may be towed (additional charges will apply).
Age limits
0-4yrs travel free.
Routes
Portsmouth – Fishbourne, Lymington – Yarmouth.
Booking
Bookings can be made online, via the Wightlink App or by calling our Contact Centre with no booking fees applied.
Payment
First purchase can be made online or by calling the Contact Centre. Subsequent top ups can be made online, using the Wightlink App or by calling the Contact Centre.
Payment must be made in full at time of purchase. Bookings will not be accepted until full payment has been received.
Tesco Clubcard Voucher codes, Tesco Clubcuard vouchers, Bus Tokens, Cheques and Postal Orders are not accepted by Wightlink.
Gift Vouchers and Customer Service Vouchers will be accepted as full or part payment.
Refund policy / lost tickets
Replacement Multilink Passes will incur an administration charge when issued.
Refund of Passes: Processed by Contact Centre by returning Pass with letter to Contact Centre, Wightlink Ltd, Gunwharf Road, Portsmouth, PO1 2LA or requested by email using the Contact Us page online. Letter and email must include full name, Address, Pass T Number, sort-code, bank account number and signature.
Multilink pass may be returned up to 30 days after expiry date in order to apply for a refund of 75% of the value of unused journeys.
Amendments
Amendments and/or cancellations can be made online, on the Wightlink App or via the Contact Centre up to 1 hour before the scheduled sailing time.
We have no obligation to accept a request to amend any ticket or booking but we may agree to do so if the service you request is available.
Cancellations
Cancellations can be made up to 1 hour prior to scheduled sailing. The value of the cancelled ticket will be credited back to your Multilink Pass.
The value of any ticket cancelled made within 1 hour of scheduled sailing, or not checked in for (No Show) will not be credited back to your Multilink Pass
Check in
Vehicles must check in no later than 30 minutes before scheduled sailing time but no earlier than one hour before scheduled sailing time. We shall then endeavour to place vehicles on the scheduled sailing.
We shall endeavour to ship any late arrivals (defined as arrivals at port less than 30 minutes before scheduled sailing time and up to 2 hours after scheduled sailing time) on the next available ferry where sufficient space is available.
Arrivals at port more than 2 hours after scheduled sailing time shall be classified as a No Show booking. Should you still wish to travel, subject to availability, a revision to your booking may be made if you wish to travel before 23:59 on day of booking.
Should you wish to travel on a subsequent day or there is no availability on scheduled day, you will be required to make a new booking.
No Show
If you fail to check in for or fail to board any sailing which you have booked or for which you hold a ticket, we shall treat your ticket or booking as having been cancelled by you without notice to us (No Show).
No refunds are available for “no shows”. We reserve the right to charge in full for any no shows bookings.
Credit account available
No
Point of charging (account customers only)
Not applicable
VAT applicable to charges?
No
Discounts
Multilink tickets cannot be used in conjunction with any other offer or promotion, including Tesco Clubcard Voucher codes.
Accessible travel assistance
If you have special requirements when on board vessel, once you have made your booking, you must contact our Contact Centre at least 48 hours prior to required sailing to provide details of assistance required.
Product
Vehicles
Pushbikes, e-bikes and battery powered mobility scooters travel free of charge.
Additional narrative
Pass holder photo ID will be required and may be requested when travelling. If photo ID cannot be produced at time of travel, full standard price for crossing will be charged. Payment in full of additional cost shall be required before sailing. No refunds will be offered retrospectively.
You can send a passport sized photo by post or email and we can issue a Wightlink Photo ID card to use with your Multilink Pass. We also accept a photo driving licence, Passport or HM forces ID cards as proof of ID.
Multilink passes are valid for one year from date of purchase or from when last topped up.
Crossings can only be booked with Multilink pass once it has been paid for in full.
Top ups must be purchased in the same denomination as originally purchased and paid in full at time of top up.
All bookings are to be made as single legs.
Unit of measure
One person per multilink ticket per crossing.
Availability
We allocate space aboard our sailings according to a number of factors including ticket or booking type. This means that the number of spaces available on each of our sailings which are allotted to each type of ticket or booking is limited.
We have no obligation to accept your booking or to allow you to board a sailing if there are no spaces available within the allotment on the sailing for the type of ticket which you hold. This applies to all of our passengers including passengers who hold season tickets, multilink tickets or business passes.
Caravans / trailers
Not applicable.
Age limits
We reserve the right to ask for proof of age.
Routes
Portsmouth – Fishbourne, Lymington – Yarmouth, Portsmouth Harbour – Ryde Pier.
Booking
Bookings can be made online, via the Wightlink App or by calling our Contact Centre with no booking fees applied.
Payment
First purchase can be made online or by calling the Contact Centre. Subsequent top ups can be made online, using the Wightlink App or by calling the Contact Centre.
Payment must be made in full at time of purchase. Bookings will not be accepted until full payment has been received.
Tesco Clubcard Voucher Codes will not be accepted as part or full payment of ticket.
Tesco Clubcard vouchers, Bus Tokens, Cheques and Postal Orders are not accepted by Wightlink.
Gift Vouchers and Customer Service Vouchers will be accepted as full or part payment.
Refund policy / lost tickets
Replacement Multilink Passes will incur an administration charge when issued.
Refund of Passes: Processed by Contact Centre by returning Pass with letter to Contact Centre, Wightlink Ltd, Gunwharf Road, Portsmouth, PO1 2LA or requested by email using the Contact Us page online. Letter and email must include full name, Address, Pass T Number, sort-code, bank account number and signature.
Multilink pass may be returned up to 30 days after expiry date in order to apply for a refund of 75% of the value of unused journeys.
Amendments
Amendments and/or cancellations can be made online, on the Wightlink App or via the Contact Centre up to 1 hour before the scheduled sailing time.
We have no obligation to accept a request to amend any ticket or booking but we may agree to do so if the service you request is available.
Cancellations
Cancellations can be made up to 1 hour prior to scheduled sailing. The value of the cancelled ticket will be credited back to your Multilink Pass.
The value of any ticket cancelled made within 1 hour of scheduled sailing, or not checked in for (No Show) will not be credited back to your Multilink Pass.
Check in
Foot passengers must check in no later than 15 minutes prior to scheduled sailing with a valid ticket.
Accessible Travel bookings must check in no later than 30 minutes before scheduled sailing but no earlier than one hour before scheduled sailing time.
Wightlink shall endeavour to ship any late arrivals (defined as arrivals at port less than 15 minutes before scheduled sailing time and up to 2 hours after scheduled sailing time) on the next available ferry where sufficient space is available for the type of ticket.
No Show
If you fail to check in for or fail to board any sailing which you have booked or for which you hold a ticket, we shall treat your ticket or booking as having been cancelled by you without notice to us (No Show).
No refunds are available for “no shows”. We reserve the right to charge in full for any no shows bookings.
Credit account available
No
Point of charging (account customers only)
Not applicable
VAT applicable to charges?
No
Discounts
Multilink tickets cannot be used in conjunction with any other offer or promotion, including Tesco Clubcard Voucher codes.
Accessible travel assistance
If you have special requirements when on board vessel, once you have made your booking, you must contact our Contact Centre at least 48 hours prior to required sailing to provide details of assistance required.
Product
Vehicles
For further information on vehicle categories, please refer to our Vehicle Guide
Vehicles lengths and heights must include tow bars, roof racks, bikes, etc.
Additional narrative
New Business Passes can only be requested initially by contacting our Sales Team.
Subsequent top ups can be made online or through our Sales Support Team.
Business Passes are valid for one year from date of purchase or when they were last topped up.
Crossings can only be booked with a Business Pass once it has been paid for in full (excluding Business Passes issued on a credit account).
Additional copies of a Business Pass can be issued upon request.
Unit of measure
Per vehicle per crossing with up to 7 passengers including the driver.
Additional passengers will be subject to supplements.
Availability
We allocate space aboard our sailings according to a number of factors including ticket or booking type. This means that the number of spaces available on each of our sailings which are allotted to each type of ticket or booking is limited.
We have no obligation to accept your booking or to allow you to board a sailing if there are no spaces available within the allotment on the sailing for the type of ticket which you hold. This applies to all of our passengers including passengers who hold season tickets, multilink tickets or business passes
Product sales are also subject to vehicle height and width restrictions on certain ferries.
Caravans / trailers
Trailers/Caravans may be towed (additional charges will apply).
Age limits
0-4yrs travel free.
Routes
Portsmouth – Fishbourne, Lymington – Yarmouth.
Booking
Bookings can be made online, via the Wightlink App or by calling our Contact Centre with no booking fees applied.
Payment
First purchase must be through our Sales Team. Subsequent top ups can be made online, using the Wightlink App, or through our Sales Team.
Payment must be made in full at time of purchase. Bookings will not be accepted until full payment has been received.
Tesco Clubcard Vouchers and Voucher Codes will not be accepted as part or full payment of ticket.
Refund policy / lost tickets
If a pass is misplaced, please contact the Sales Team and the pass will be cancelled and a new pass number issued.
Business Pass may be returned up to 30 days after expiry date in order to apply for a refund of 75% of the value of unused journeys.
Contact the Sales Department regarding any refund requests.
Amendments
Amendments and/or cancellations can be made online, on the Wightlink App or via the Sales team up to 1 hour before the scheduled sailing time.
We have no obligation to accept a request to amend any ticket or booking but we may agree to do so if the service you request is available.
Cancellations
Cancellations can be made up to 1 hour prior to scheduled sailing. The value of the cancelled ticket will be credited back to your Business Pass.
The value of any ticket cancelled made within 1 hour of scheduled sailing, or not checked in for (No Show) will not be credited back to your Business Pass.
Check in
Vehicles must check in no later than 30 minutes before scheduled sailing time but no earlier than one hour before scheduled sailing time. We shall then endeavour to place vehicles on the scheduled sailing.
We shall endeavour to ship any late arrivals (defined as arrivals at port less than 30 minutes before scheduled sailing time and up to 2 hours after scheduled sailing time) on the next available ferry where sufficient space is available.
Arrivals at port more than 2 hours after scheduled sailing time shall be classified as a No Show booking. Should you still wish to travel, subject to availability, a revision to your booking may be made if you wish to travel before 23:59 on day of booking.
Should you wish to travel on a subsequent day or there is no availability on scheduled day, you will be required to make a new booking.
No Show
If you fail to check in for or fail to board any sailing which you have booked or for which you hold a ticket, we shall treat your ticket or booking as having been cancelled by you without notice to us (No Show).
No refunds are available for “no shows”. We reserve the right to charge in full for any no shows bookings.
Credit account available
Yes, subject to approval by Wightlink. Additional terms and conditions will apply.
Point of charging (account customers only)
Business Pass purchases are chargeable at time of purchase or top up.
VAT applicable to charges?
VAT will applied to passes for commercial vans over 5m.
Discounts
Business Pass – Vehicle cannot be used in conjunction with any other offer or promotion, including Tesco Clubcard Voucher codes.
Accessible travel assistance
If you have special requirements when on board vessel, once you have made your booking, you must contact our Contact Centre at least 48 hours prior to required sailing to provide details of assistance required.
Product
Vehicles
Pushbikes, e-bikes and battery powered mobility scooters travel free of charge.
Additional narrative
New Business Passes can only be requested initially by contacting our Sales Team.
Subsequent top ups can be made online or through our Sales Support Team.
Business Passes are valid for one year from date of purchase or when they were last topped up.
Crossings can only be booked with a Business Pass once it has been paid for in full (excluding Business Passes issued on a credit account).
Additional copies of a Business Pass can be issued upon request.
Unit of measure
One person per Business Pass ticket per crossing
Availability
We allocate space aboard our sailings according to a number of factors including ticket or booking type. This means that the number of spaces available on each of our sailings which are allotted to each type of ticket or booking is limited.
We have no obligation to accept your booking or to allow you to board a sailing if there are no spaces available within the allotment on the sailing for the type of ticket which you hold. This applies to all of our passengers including passengers who hold season tickets, multilink tickets or business passes.
Caravans / trailers
Not applicable.
Age limits
0-4yrs travel free
Routes
Portsmouth – Fishbourne, Lymington – Yarmouth, Portsmouth Harbour – Ryde Pier.
Booking
Bookings can be made online, via the Wightlink App or by calling our Contact Centre with no booking fees applied.
Payment
First purchase can be made online or by calling the Contact Centre. Subsequent top ups can be made online, using the Wightlink App or by calling the Contact Centre.
Payment must be made in full at time of purchase. Bookings will not be accepted until full payment has been received.
Tesco Clubcard Voucher Codes will not be accepted as part or full payment of ticket.
Tesco Clubcard vouchers, Bus Tokens, Cheques and Postal Orders are not accepted by Wightlink.
Gift Vouchers and Customer Service Vouchers will be accepted as full or part payment.
Refund policy / lost tickets
If a pass is misplaced, please contact the Sales Team and the pass will be cancelled and a new pass number issued.
Business Pass may be returned up to 30 days after expiry date in order to apply for a refund of 75% of the value of unused journeys.
Contact the Sales Department regarding any refund requests.
Amendments
Amendments and/or cancellations can be made online, on the Wightlink App or via the Contact Centre up to 1 hour before the scheduled sailing time.
We have no obligation to accept a request to amend any ticket or booking but we may agree to do so if the service you request is available.
Cancellations
Cancellations can be made up to 1 hour prior to scheduled sailing. The value of the cancelled ticket will be credited back to your Business Pass.
The value of any ticket cancelled made within 1 hour of scheduled sailing, or not checked in for (No Show) will not be credited back to your Business Pass.
Check in
Foot passengers must check in no later than 15 minutes prior to scheduled sailing with a valid ticket.
Accessible Travel bookings must check in no later than 30 minutes before scheduled sailing but no earlier than one hour before scheduled sailing time.
Wightlink shall endeavour to ship any late arrivals (defined as arrivals at port less than 15 minutes before scheduled sailing time and up to 2 hours after scheduled sailing time) on the next available ferry where sufficient space is available for the type of ticket.
No Show
If you fail to check in for or fail to board any sailing which you have booked or for which you hold a ticket, we shall treat your ticket or booking as having been cancelled by you without notice to us (No Show).
No refunds are available for “no shows”. We reserve the right to charge in full for any no shows bookings.
Credit account available
Yes, subject to approval by Wightlink. Additional terms and conditions will apply.
Point of charging (account customers only)
Business Pass purchases are chargeable at time of purchase or top up.
VAT applicable to charges?
No
Discounts
Business Pass – Vehicle cannot be used in conjunction with any other offer or promotion, including Tesco Clubcard Voucher codes.
Accessible travel assistance
If you have special requirements when on board vessel, once you have made your booking, you must contact our Contact Centre at least 48 hours prior to required sailing to provide details of assistance required.