Vehicles
Standard Ticket - Vehicles
Product
- Standard Single or Return, max 364 nights stay
- Standard Return only from IoW, max. 364 nights stay
- Standard Short Stay, max. 4 nights stay
- Standard Short Stay from IoW, max. 4 nights stay
- Standard One Night Return, return by 23.59 following night
- Standard One Night Return from IoW, return by 23.59 following night
- Standard Day Return, return by 01.30 following day
- Standard Day Return from IoW, return by 01.30 following day
- Affiliate Standard Single or Return, max 364 nights
- Trailer – Please note, Trailer only, cannot be booked online
Vehicles
- Any vehicle up to and including 5.00m long and up to and including 2.24m high. LV (Low Vehicle)
- Any vehicle up to and including 5.00m long and over 2.24m high. HV (High Vehicle)
- Passenger vehicles over 5.00m long and up to and including 2.24m high. LP (Low Passenger Vehicle)
- Passenger vehicles over 5.00m long and over 2.24m high. HP (High Passenger Vehicle)
- Recreational vehicles between 5.00m to 15.0m long and up to 2.24m. LM (Low Motorhome)
- Recreational vehicles between 5.00m to 15.0m long and between 2.24m and 4.2m high. HM (High Motorhome)
For further information on vehicle categories, please refer to our Vehicle Guide.
Affiliate tickets can only be booked for LV (Low Vehicle) and HV (High Vehicle).
Vehicles lengths and heights must include tow bars, roof racks, bikes, etc.
Vehicles exceeding dimensions for the vehicle category booked are subject to supplements and must be declared at the time of booking.
Unit of measure
Per vehicle per crossing with up to seven passengers including the driver.
Additional passengers will be subject to supplements.
Availability
We allocate space aboard our sailings according to a number of factors including ticket or booking type. This means that the number of spaces available on each of our sailings which are allotted to each type of ticket or booking is limited.
We have no obligation to accept your booking or to allow you to board a sailing if there are no spaces available within the allotment on the sailing for the type of ticket which you hold. This applies to all of our passengers including passengers who hold season tickets or multilink tickets or business passes.
Product sales are also subject to vehicle height and width restrictions on certain ferries.
Caravans / trailers
Trailers/Caravans may be towed (additional charges will apply).
Age limits
0-4 years old travel free.
Routes
Portsmouth – Fishbourne, Lymington – Yarmouth.
Booking
All Standard vehicle tickets can be booked without any booking fees with our Contact Centre, visiting our Customer Service point at port, online at wightlink.co.uk or via the Wightlink app.
Affiliate bookings can be made through the applying person’s company/society website link, not through the Wightlink website.
Tesco bookings can only be made by using the Tesco page on the Wightlink website or by calling our Contact Centre.
Account customers can book online or by calling the Contact Centre subject to individual agreements.
Payment
Account customers – Payment terms in accordance with Business Account Terms and Conditions.
Non-account customers – Payment in full when booking / amending.
The price for each sailing shall be calculated according to our prices prevailing at the time of booking.
Tesco Clubcard Reward Partner codes can only be accepted as full or part payment on full price Standard tickets.
Tesco Clubcard vouchers, Bus Tokens, Cheques and Postal Orders are not accepted by Wightlink.
Gift vouchers and Customer Service vouchers can be accepted as full or part payment
Amendments
Amendments can be made up to 1 hour before the scheduled sailing time by calling our Contact Centre, visiting our Customer Service Point at port, online at www.wightlink.co.uk or via the Wightlink App without any amendment fees.
Any increase in the ticket cost must be paid at the time of the amendment and any decrease in cost will be refunded, excluding bookings paid in part or in full with Tesco Clubcard Reward Partner codes.
We have no obligation to accept a request to amend any ticket or booking but we may agree to do so if the service your request is available.
Cancellations
Cancellations can be made by calling our Contact Centre, visiting our Customer Service Point at port, online at www.wightlink.co.uk or via the Wightlink App with a non-refundable £5 cancellation fee.
Cancellations made within 24 hours of the scheduled sailing time are non-refundable.
Standard ticket amended to Economy ticket and then cancelled are non-refundable.
Cancelled bookings paid in part or in full with Tesco Clubcard Reward Partner codes are non-refundable.
Check in
Vehicles must check in no later than 30 minutes before but no earlier than one hour before scheduled sailing time. We shall then endeavour to place vehicles on the scheduled sailing.
Late arrivals will be required to amend to an alternative sailing time. Payment for any resulting increase in booking costs is required before your sailing.
Early arrivals may be asked to exit the port and return at the appropriate check in time for the booked sailing.
Arrivals at port more than 2 hours after the scheduled sailing time shall be classified as No Show.
Should you wish to travel on a subsequent day or there is no availability on scheduled day, you will be required to purchase a new ticket.
No Show
Arrivals at port more than 2 hours after scheduled sailing time shall be classified as a No Show booking.
If you fail to check in for or fail to board any sailing which you have booked or for which you hold a ticket, we shall treat your ticket or booking as having been cancelled by you without notice to us (No Show).
Should this relate to the outbound leg of a return booking; we reserve the right to cancel the return leg of the booking and charge in full for both legs.
No Show bookings are non-refundable.
Credit account available
Yes, subject to approval by Wightlink. Additional terms and conditions will apply.
Point of charging (account customers only)
Bookings become chargeable at scheduled date and time of first crossing. For return bookings, invoice shall be raised for complete return booking upon the first chargeable event.
VAT applicable to charges?
No.
Priority Boarding
Priority Boarding allows vehicles to be among the first on and off the ferry.
Available to book for vehicles up to 5 metres in length and up to 2.24 metres in height on sailings between 07.00 and 19.00 on the Portsmouth – Fishbourne car ferry service only.
Not available to vehicles with trailers of any kind or any other size vehicle.
Multilink Pass holders with vehicles up to 5 metres in length and up to 2.24 metres in height and no trailers must pay for Priority Boarding separately from the pass.
Bookings must be made directly with Wightlink and payment made at time of booking.
If you amend to or agree at port to board an earlier or later sailing or if you check in less than 30 mins before your booked sailing time you will not be guaranteed Priority Boarding and no refunds will be offered.
Priority Boarding can be cancelled up to 1 hour before your scheduled sailing time for a refund.
Cancelled Priority Boarding paid in part or in full with Tesco Clubcard Reward Partner codes are non-refundable.
Discount scheme – NHS
Up to 50% off, or no more than £35 per single crossing, for NHS Hospital appointments for Isle of Wight tickets only. NHS Discount cannot be used in conjunction with any other offer or promotion, including Tesco Clubcard Reward Partner codes.
NHS Discount is available for Isle of Wight residents only, applies to the patient plus 1 (with the exception of children where two parents will be permitted to travel).
NHS discount does not apply to appointments with GPs, dentists, pharmacists and/or opticians.
You will be required to produce your appointment card/letter/SMS referring to your appointment at check in on the day of your appointment.
If you cannot produce your appointment card/letter/SMS referring to your appointment on the day of travel, the full price for your booking will be charged, with increase in price paid for prior to travel. No refunds will be offered retrospectively.
Failure to comply with the product rules will result in Wightlink reserving the right to suspend further travel.
Discount scheme – Affiliates
Affiliate discounts cannot be used in conjunction with any other offer or promotion, including Tesco Clubcard Reward Partner codes.
If you have benefited from an affiliate discount, you must show Staff Photo ID or proof of Membership of participating organisation when purchasing ticket and/or at Check-In. If proof of Staff ID or Membership cannot be shown you will be required to purchase a public rated ticket at the full cost for the journey. No refunds will be offered retrospectively.
Failure to comply with the product rules will result in Wightlink reserving the right to suspend further travel.
Discount scheme – Disabled Travel Scheme
Discounts only apply to Blue Badge Holders or EU Blue Badge Holders.
Disabled travel scheme bookings are not available to credit or cash account holders.
This discount cannot be used in conjunction with any other offer or promotion, including Tesco Clubcard Reward Partner codes.
If you have no special requirements when on board vessel, to receive the Blue Badge discount you can book online by visiting www.wightlink.co.uk and following the accessible travel link. We will not charge you a separate booking fee if you book online.
Blue Badge number must be provided at time of booking.
Accessible travel assistance
If you have special requirements boarding or when on board the vessel, once you have made your booking, you must contact our Contact Centre Team at least 48 hours prior to required sailing to provide details of assistance required.
Priority Boarding is not available to customers that require direct lift access on board the vessel.
Standard Ticket - Motorcycles
Product
- Motorcycle Standard Single or Return, max 364 nights stay
- Motorcycle Standard Return from IoW, max. 364 nights stay
- Motorcycle Standard Day Return, return by 01:30 following day
- Motorcycle Standard Day Return from IoW, return by 01:30 following day
Trailer – Please note, Trailer only, cannot be booked online.
Vehicles
- Motorcycles, motorcycles with sidecars, three or four wheeled powered tricycle or quad up to 3.5m long and up to 2.24m high. MC (Motorcycle/Trike/Quad).
Vehicles lengths exceeding those shown are subject to supplements and must be declared at the time of booking.
Unit of measure
Per motorcycle per crossing, 2 passengers max.
Additional passengers will be subject to supplements.
Availability
We allocate space aboard our sailings according to a number of factors including ticket or booking type. This means that the number of spaces available on each of our sailings which are allotted to each type of ticket or booking is limited.
We have no obligation to accept your booking or to allow you to board a sailing if there are no spaces available within the allotment on the sailing for the type of ticket which you hold. This applies to all of our passengers including passengers who hold season tickets or multilink tickets or business passes.
Caravans / trailers
Trailers may be towed (additional charges will apply).
Age limits
0-4 years old travel free.
Routes
Portsmouth – Fishbourne, Lymington – Yarmouth.
Booking
All Standard motorcycle tickets can be booked without any booking fees by calling our Contact Centre, visiting our Customer Service Point at port, online at www.wightlink.co.uk or via the Wightlink App.
Affiliate bookings can be made through the applying person’s company/society website link, not through the Wightlink website.
Tesco bookings can only be made by using the Tesco page on the Wightlink website or by calling our Contact Centre.
Account customers can book online or by calling the Contact Centre subject to individual agreements.
Payment
Account customers – Payment terms in accordance with Business Account Terms and Conditions.
Non-account customers – Payment in full when booking / amending.
The price for each sailing shall be calculated according to our prices prevailing at the time of booking.
Tesco Clubcard Reward Partner codes can only be accepted as full or part payment on full price Standard and Economy tickets.
Tesco Clubcard vouchers, Bus Tokens, Cheques and Postal Orders are not accepted by Wightlink.
Gift vouchers and Customer Service vouchers can be accepted as full or part payment.
Amendments
Amendments can be made up to 1 hour before the scheduled sailing time by calling our Contact Centre, visiting our Customer Service Point at port, online at www.wightlink.co.uk or via the Wightlink App without any amendment fees.
Any increase in the ticket cost must be paid at the time of the amendment and any decrease in cost will be refunded, excluding bookings paid in part or in full with Tesco Clubcard Reward Partner codes.
We have no obligation to accept a request to amend any ticket or booking but we may agree to do so if the service your request is available.
Cancellations
Cancellations can be made by calling our Contact Centre, visiting our Customer Service Point at port, online at www.wightlink.co.uk or via the Wightlink App with a non-refundable £5 cancellation fee.
Cancellations made within 24 hours of the scheduled sailing time are non-refundable.
Standard ticket amended to Economy ticket and then cancelled are non-refundable.
Cancelled bookings paid in part or in full with Tesco Clubcard Reward Partner codes are non-refundable.
Check in
Motorcycles must check in no later than 30 minutes before but no earlier than one hour before scheduled sailing time. We shall then endeavour to place vehicles on the scheduled sailing.
Late arrivals will be required to amend to an alternative sailing time. Payment for any resulting increase in booking costs is required before your sailing.
Early arrivals may be asked to exit the port and return at the appropriate check in time for the booked sailing.
Arrivals at port more than 2 hours after the scheduled sailing time shall be classified as No Show.
Should you wish to travel on a subsequent day or there is no availability on scheduled day, you will be required to purchase a new ticket.
No Show
Arrivals at port more than 2 hours after scheduled sailing time shall be classified as a No Show booking.
If you fail to check in for or fail to board any sailing which you have booked or for which you hold a ticket, we shall treat your ticket or booking as having been cancelled by you without notice to us (No Show).
Should this relate to the outbound leg of a return booking; we reserve the right to cancel the return leg of the booking and charge in full for both legs.
No Show bookings are non-refundable.
Credit account available
Yes, subject to approval by Wightlink. Additional terms and conditions will apply.
Point of charging (account customers only)
Bookings become chargeable at scheduled date and time of first crossing. For return bookings, invoice shall be raised for complete return booking upon the first chargeable event.
VAT applicable to charges?
No
Discount scheme – NHS
Up to 50% off, or no more than £35 per single crossing, for NHS Hospital appointments for Isle of Wight tickets only. NHS Discount cannot be used in conjunction with any other offer or promotion, including Tesco Clubcard Reward Partner codes.
NHS Discount is available for Isle of Wight residents only, applies to the patient plus 1 (with the exception of children where two parents will be permitted to travel).
NHS discount does not apply to appointments with GPs, dentists, pharmacists and/or opticians.
You will be required to produce your appointment card/letter/SMS referring to your appointment at check in on the day of your appointment.
If you cannot produce your appointment card/letter/SMS referring to your appointment on the day of travel, the full price for your booking will be charged, with increase in price paid for prior to travel. No refunds will be offered retrospectively.
Failure to comply with the product rules will result in Wightlink reserving the right to suspend further travel.
Discount scheme – Affiliates
Affiliate discounts cannot be used in conjunction with any other offer or promotion, including Tesco Clubcard Reward Partner codes.
If you have benefited from an affiliate discount, you must show Staff Photo ID or proof of Membership of participating organisation when purchasing ticket and/or at Check-In. If proof of Staff ID or Membership cannot be shown you will be required to purchase a public rated ticket at the full cost for the journey. No refunds will be offered retrospectively.
Failure to comply with the product rules will result in Wightlink reserving the right to suspend further travel.
Discount scheme – Disabled Travel Scheme
Discounts only apply to Blue Badge Holders or EU Blue Badge Holders.
Disabled travel scheme bookings are not available to credit or cash account holders.
This discount cannot be used in conjunction with any other offer or promotion, including Tesco Clubcard Reward Partner codes.
If you have no special requirements when on board vessel, to receive the Blue Badge discount you can book online by visiting www.wightlink.co.uk and following the accessible travel link. We will not charge you a separate booking fee if you book online.
Blue Badge number must be provided at time of booking.
Accessible travel assistance
If you have special requirements boarding or when on board the vessel, once you have made your booking, you must contact our Contact Centre Team at least 48 hours prior to required sailing to provide details of assistance required.
Economy Ticket - Vehicles
Product
- Economy Single or Return, max 364 nights stay
- Economy Return only from IoW, max. 364 nights stay
- Economy Short Stay, max. 4 nights stay
- Economy Short Stay from IoW, max. 4 nights stay
- Economy One Night Return, return by 23.59 following night
- Economy One Night Return from IoW, return by 23.59 following night
- Economy Day Return, return by 01.30 following day
- Economy Day Return from IoW, return by 01.30 following day
Vehicles
- Any vehicle up to and including 5.00m long and up to and including 2.24m high. LV (Low Vehicle)
- Any vehicle up to and including 5.00m long and over 2.24m high. HV (High Vehicle)
- Passenger vehicles over 5.00m long and up to and including 2.24m high. LP (Low Passenger Vehicle)
- Passenger vehicles over 5.00m long and over 2.24m high. HP (High Passenger Vehicle)
- Recreational vehicles between 5.00m to 15.0m long and up to 2.24m. LM (Low Motorhome)
- Recreational vehicles between 5.00m to 15.0m long and between 2.24m and 4.2m high. HM (High Motorhome)
For further information on vehicle categories, please refer to our Vehicle Guide.
Vehicles lengths and heights must include tow bars, roof racks, bikes, etc.
Vehicles exceeding dimensions for the vehicle category booked are subject to supplements and must be declared at the time of booking.
Unit of measure
Per vehicle per crossing with up to seven passengers including the driver.
Additional passengers will be subject to supplements.
Availability
We allocate space aboard our sailings according to a number of factors including ticket or booking type. This means that the number of spaces available on each of our sailings which are allotted to each type of ticket or booking is limited.
We have no obligation to accept your booking or to allow you to board a sailing if there are no spaces available within the allotment on the sailing for the type of ticket which you hold. This applies to all of our passengers including passengers who hold season tickets or multilink tickets or business passes
Product sales are also subject to vehicle height and width restrictions on certain ferries.
Caravans / trailers
Trailers/Caravans may be towed (additional charges will apply).
Age limits
0-4 years old travel free.
Routes
Portsmouth – Fishbourne, Lymington – Yarmouth.
Booking
All Economy vehicle tickets can be booked by calling our Contact Centre, visiting our Customer Service point at port, online at www.wightlink.co.uk or via the Wightlink App.
Economy vehicle ticket bookings made by calling our Contact Centre or booked at our Customer Service Point at ports will be charged a non-refundable booking fee.
Affiliate bookings can be made through the applying person’s company/society website link, not through the Wightlink website.
Tesco bookings can only be made by using the Tesco page on the Wightlink website or by calling our Contact Centre.
Account customers can book online or by calling the Contact Centre subject to individual agreements.
Payment
Account customers – Payment terms in accordance with Business Account Terms and Conditions.
Non-account customers – Payment in full when booking / amending.
The price for each sailing shall be calculated according to our prices prevailing at the time of booking.
Tesco Clubcard Reward Partner codes can only be accepted as full or part payment on full price Standard and Economy tickets.
Tesco Clubcard vouchers, Bus Tokens, Cheques and Postal Orders are not accepted by Wightlink.
Gift vouchers and Customer Service vouchers can be accepted as full or part payment.
Amendments
Amendments can be made up to 1 hour before the scheduled sailing time by calling our Contact Centre, visiting our Customer Service Point at port, online at www.wightlink.co.uk or via the Wightlink App.
All amendments will be charged an amendment fee which must be paid at the time of the amendment.
Any increase in the ticket cost must be paid at the time of the amendment and any decrease in cost will not be refunded.
We have no obligation to accept a request to amend any ticket or booking but we may agree to do so if the service your request is available.
Cancellations
Cancellations are non-refundable.
Economy ticket amended to Standard ticket and then cancelled are non-refundable.
Check in
Vehicles must check in no later than 30 minutes before but no earlier than one hour before scheduled sailing time. We shall then endeavour to place vehicles on the scheduled sailing.
Late arrivals will be required to amend to an alternative sailing time. Payment for any resulting increase in booking costs is required before your sailing.
Early arrivals may be asked to exit the port and return at the appropriate check in time for the booked sailing.
Arrivals at port more than 2 hours after the scheduled sailing time shall be classified as No Show.
Should you wish to travel on a subsequent day or there is no availability on scheduled day, you will be required to purchase a new ticket.
No Show
Arrivals at port more than 2 hours after scheduled sailing time shall be classified as a No Show booking.
If you fail to check in for or fail to board any sailing which you have booked or for which you hold a ticket, we shall treat your ticket or booking as having been cancelled by you without notice to us (No Show).
Should this relate to the outbound leg of a return booking; we reserve the right to cancel the return leg of the booking and charge in full for both legs.
No Show bookings are non-refundable.
Credit account available
Yes, subject to approval by Wightlink. Additional terms and conditions will apply.
Point of charging (account customers only)
Bookings become chargeable at scheduled date and time of first crossing. For return bookings, invoice shall be raised for complete return booking upon the first chargeable event.
VAT applicable to charges?
No
Priority Boarding
Priority Boarding allows vehicles to be among the first on and off the ferry.
Available to book for vehicles up to 5 metres in length and up to 2.24 metres in height on sailings between 07.00 and 19.00 on the Portsmouth – Fishbourne car ferry service only.
Not available to vehicles with trailers of any kind or any other size vehicle.
Multilink Pass holders with vehicles up to 5 metres in length and up to 2.24 metres in height and no trailers must pay for Priority Boarding separately from the pass.
Bookings must be made directly with Wightlink and payment made at time of booking.
If you amend to or agree at port to board an earlier or later sailing or if you check in less than 30 mins before your booked sailing time you will not be guaranteed Priority Boarding and no refunds will be offered.
Priority Boarding can be cancelled up to 1 hour before your scheduled sailing time for a refund.
Cancelled Priority Boarding paid in part or in full with Tesco Clubcard Reward Partner codes are non-refundable.
Discount scheme – NHS
Up to 50% off, or no more than £35 per single crossing, for NHS Hospital appointments for Isle of Wight tickets only. NHS Discount cannot be used in conjunction with any other offer or promotion, including Tesco Clubcard Reward Partner codes.
NHS Discount is available for Isle of Wight residents only, applies to the patient plus 1 (with the exception of children where two parents will be permitted to travel).
NHS discount does not apply to appointments with GPs, dentists, pharmacists and/or opticians.
You will be required to produce your appointment card/letter/SMS referring to your appointment at check in on the day of your appointment.
If you cannot produce your appointment card/letter/SMS referring to your appointment on the day of travel, the full price for your booking will be charged, with increase in price paid for prior to travel. No refunds will be offered retrospectively.
Failure to comply with the product rules will result in Wightlink reserving the right to suspend further travel.
Discount scheme – Affiliates
Affiliate discounts cannot be used in conjunction with any other offer or promotion, including Tesco Clubcard Reward Partner codes.
If you have benefited from an affiliate discount, you must show Staff Photo ID or proof of Membership of participating organisation when purchasing ticket and/or at Check-In. If proof of Staff ID or Membership cannot be shown you will be required to purchase a public rated ticket at the full cost for the journey. No refunds will be offered retrospectively.
Failure to comply with the product rules will result in Wightlink reserving the right to suspend further travel.
Discount scheme – Disabled Travel Scheme
Discounts only apply to Blue Badge Holders or EU Blue Badge Holders.
Disabled travel scheme bookings are not available to credit or cash account holders.
This discount cannot be used in conjunction with any other offer or promotion, including Tesco Clubcard Reward Partner codes.
If you have no special requirements when on board vessel, to receive the Blue Badge discount you can book online by visiting www.wightlink.co.uk and following the accessible travel link. We will not charge you a separate booking fee if you book online.
Blue Badge number must be provided at time of booking.
Accessible travel assistance
If you have special requirements boarding or when on board the vessel, once you have made your booking, you must contact our Contact Centre Team at least 48 hours prior to required sailing to provide details of assistance required.
Priority Boarding is not available to customers that require direct lift access on board the vessel.
Special Tickets - Vehicles
Including motorhome discount
Product
- Motorhome Special (Single or Return), max 364 nights stay
- Motorhome Special (Return only from IoW), max. 364 nights stay
Vehicles
- Any vehicle up to and including 5.00m long and up to and including 2.24m high. LV (Low Vehicle)
- Any vehicle up to and including 5.00m long and over 2.24m high. HV (High Vehicle)
- Passenger vehicles over 5.00m long and up to and including 2.24m high. LP (Low Passenger Vehicle)
- Passenger vehicles over 5.00m long and over 2.24m high. HP (High Passenger Vehicle)
- Recreational vehicles between 5.00m to 15.0m long and up to 2.24m . LM (Low Motorhome)
- Recreational vehicles between 5.00m to 15.0m long and between 2.24m and 4.2m high. HM (High Motorhome)
For further information on vehicle categories, please refer to our Vehicle Guide
Vehicles lengths and heights must include tow bars, roof racks, bikes, etc.
Vehicles exceeding dimensions for the vehicle category booked are subject to supplements and must be declared at the time of booking.
Additional narrative
Not valid 07:55 to 14:59 Monday to Saturday. In addition, not valid 07:55 to 19:55 Friday to Sunday in high season (dates available on request)
Not available on Thursday, Friday or Monday over IOW Festival weekend (dates available on request).
Unit of measure
Per vehicle per crossing with up to 7 passengers including the driver.
Additional passengers will be subject to supplements.
Availability
We allocate space aboard our sailings according to a number of factors including ticket or booking type. This means that the number of spaces available on each of our sailings which are allotted to each type of ticket or booking is limited.
We have no obligation to accept your booking or to allow you to board a sailing if there are no spaces available within the allotment on the sailing for the type of ticket which you hold. This applies to all of our passengers including passengers who hold season tickets or multilink tickets or business passes
Product sales are also subject to vehicle height and width restrictions on certain ferries.
Caravans / trailers
Any motorhomes towing a trailer / caravan, additional charges will apply.
Age limits
0-4 years old travel free.
Routes
Portsmouth – Fishbourne, Lymington – Yarmouth.
Booking
All special tickets can be booked without any booking fees by calling our Contact Centre, visiting our Customer Service Point at port, online at www.wightlink.co.uk or via the Wightlink App.
Affiliate bookings can be made through the applying person’s company/society website link, not through the Wightlink website.
Account customers can book online or by calling the Contact Centre subject to individual agreements.
Payment
Account customers – Payment terms in accordance with Business Account Terms and Conditions.
Non-account customers – Payment in full when booking / amending.
The price for each sailing shall be calculated according to our prices prevailing at the time of booking.
Tesco Clubcard vouchers and Tesco Clubcard Reward Partner codes, Bus Tokens, Cheques and Postal Orders are not accepted by Wightlink.
Gift vouchers and Customer Service vouchers can be accepted as full or part payment.
Amendments
Amendments can be made up to 1 hour before the scheduled sailing time by calling our Contact Centre, visiting our Customer Service Point at port, online at www.wightlink.co.uk or via the Wightlink App without any amendment fees.
Any increase in the ticket cost must be paid at the time of the amendment and any decrease in cost will be refunded.
We have no obligation to accept a request to amend any ticket or booking but we may agree to do so if the service your request is available.
Cancellations
Cancellations are non-refundable.
Economy ticket amended to Standard ticket and then cancelled are non-refundable.
Check in
Vehicles must check in no later than 30 minutes before but no earlier than one hour before scheduled sailing time. We shall then endeavour to place vehicles on the scheduled sailing.
Late arrivals will be required to amend to an alternative sailing time. Payment for any resulting increase in booking costs is required before your sailing.
Early arrivals may be asked to exit the port and return at the appropriate check in time for the booked sailing.
Arrivals at port more than 2 hours after the scheduled sailing time shall be classified as No Show.
Should you wish to travel on a subsequent day or there is no availability on scheduled day, you will be required to purchase a new ticket.
No Show
Arrivals at port more than 2 hours after scheduled sailing time shall be classified as a No Show booking.
If you fail to check in for or fail to board any sailing which you have booked or for which you hold a ticket, we shall treat your ticket or booking as having been cancelled by you without notice to us (No Show).
Should this relate to the outbound leg of a return booking; we reserve the right to cancel the return leg of the booking and charge in full for both legs.
No Show bookings are non-refundable.
Credit account available
Yes, subject to approval by Wightlink. Additional terms and conditions will apply.
Point of charging (account customers only)
Bookings become chargeable at scheduled date and time of first crossing. For return bookings, invoice shall be raised for complete return booking upon the first chargeable event.
VAT applicable to charges?
No
Priority Boarding
Priority Boarding allows vehicles to be among the first on and off the ferry.
Available to book for vehicles up to 5 metres in length and up to 2.24 metres in height on sailings between 07.00 and 19.00 on the Portsmouth – Fishbourne car ferry service only.
Not available to vehicles with trailers of any kind or any other size vehicle.
Multilink Pass holders with vehicles up to 5 metres in length and up to 2.24 metres in height and no trailers must pay for Priority Boarding separately from the pass.
Bookings must be made directly with Wightlink and payment made at time of booking.
If you amend to or agree at port to board an earlier or later sailing or if you check in less than 30 mins before your booked sailing time you will not be guaranteed Priority Boarding and no refunds will be offered.
Priority Boarding can be cancelled up to 1 hour before your scheduled sailing time for a refund.
Cancelled Priority Boarding paid in part or in full with Tesco Clubcard Reward Partner codes are non-refundable.
Discount scheme – NHS
Not available
Discount scheme – Affilates
By special arrangement only
Discount scheme – Disabled Travel Scheme
Not available
Accessible travel assistance
If you have special requirements boarding or when on board the vessel, once you have made your booking, you must contact our Contact Centre Team at least 48 hours prior to required sailing to provide details of assistance required.
Priority Boarding is not available to customers that require direct lift access on board the vessel.