Questions about Discounts and offers

You can cancel at any time using the MyLink enquiries form on the website.

No. It’s free to sign up.

You can sign up online to begin with although we may introduce more options later.

The 15% discount is only applicable to full price drinks, not any drinks already discounted or on promotion. The MyLink discount cannot be used on Meal Deals or any food. You can read the full terms and conditions for this promotion by clicking here.

You can use the 15% off hot drinks and bottled water on presentation of the MyLink card at any of our manned retail outlets. No discounts can be received on vended drinks, speciality coffees or teas. You can read the full terms and conditions for this promotion by clicking here.

Once you have has signed up to MyLink, your membership is attached to your customer record.

To book online you should log in using your account details and make the foot travel booking from the Isle of Wight as usual. The discount will then automatically apply to any foot bookings made.

If you book with the contact centre you must provide your customer number. The discount will then automatically apply to any foot bookings made.

If you prefer to book foot travel at one of our ticket offices, you must provide your customer number and the discount will be applied to the foot travel booking. You must also show your MyLink card at the ticket office. You can read the full terms and conditions for this promotion by clicking here.

No, the discounts only apply to full price foot tickets. If the ticket price is already discounted (seniors, children etc) no discount will apply.

At the moment, yes, but watch this space!

You can contact us directly using the MyLink enquiry form on our Contact Us page or call our contact Centre on 0333 999 7333 for more help.

We reserve the right to charge an admin fee.

Simply contact us using the MyLink enquiries form on our website or call our Contact Centre on 0333 999 7333 for help. We will then cancel the previous account and reissue you with a new card.

It is Wightlink’s new customer loyalty scheme.

Isle of Wight foot customers receive exclusive promotional offers and discounts.

At the moment, it’s for Isle of Wight foot passengers although the scheme will develop over the coming months.

16 years or over.

To take advantage of the offers all customers must sign up to MyLink. The membership is then attached to the customer account. If you don’t sign up, you don’t get the discounts.

The discount will be applied to all the hot drinks purchased by the MyLink card holder, but this number can only be up to the number of passengers on the ticket. For example, if there were 9 people travelling on the ticket purchased by the MyLink card holder, the card holder would receive a discount on all 9 applicable drinks. You can read the full terms and conditions for this promotion by clicking here.

No. The card is to be used by the MyLink card holder only. You can read the full terms and conditions by clicking here.

All foot tickets are Standard tickets and the same rules apply to these bookings as usual. Please see our Product Guide for full details.

Our team may ask for photo ID to check you are the MyLink card holder. If you cannot provide this you will be required to pay the full ticket cost and no retrospective refunds will be available. You can read the full terms and conditions by clicking here.

Yes, you do. Our team will ask for this when checking in. If you cannot provide this on request you will be required to pay the full ticket cost and no retrospective refunds will be available. You can read the full terms and conditions by clicking here.

MyLink card holders can make a group booking of up to 9 passengers on one ticket. All passengers must travel together on the outward and/or the return journey and the MyLink card holder must be travelling with the group on the outward and/or return or the full price of the ticket must be paid. You can read the full terms and conditions for this promotion by clicking here.