We’re here to help when you need it. If you have a disability, reduced mobility, a medical condition or just need some extra help, you can rely on us to make sure your journey meets your needs.
If you have a Blue Badge, ENCTS Card or Disabled Persons Railcard, you can benefit from money off your ferry crossing with us.
Once you’ve made your booking, please let us know how we can help at least 48 hours before you travel. We will then assess your needs and ensure that we can meet them on your chosen sailing – this includes bringing any specialist equipment on board.
Should we be unable to help, we’ll explain why and may ask you to travel on an alternative sailing.
If you don’t advise us in advance, we will still do our best to allow you to travel as soon as possible after you arrive at the port. However, this may mean your departure is delayed and assistance can’t be guaranteed.
You can book your accessible travel and assistance needs by using this form on our Contact Us page or by calling our team on 0800 093 8236, Monday – Friday 09:00 – 18:00 and Saturday and Sunday, 09:00 – 17:00.
A wider vehicle space on board our ferries, so there’s more room to get in and out of your vehicle, situated close to the lift.
Assistance to and from the car deck or FastCat (please note we are only able to provide assistance at our ports).
Loan of a wheelchair while you are travelling on board.
Transportation of equipment that is safe and authorised to take on board.
Providing ramps on the ship so you can access the deck with a wheelchair or pram more easily.
Information for passengers who cannot leave the vehicle (subject to authorisation by the ship’s captain on the day of travel. Unfortunately, this can’t be guaranteed).
Transportation of equipment that is not safe to take on board, such as some oxygen refrigeration systems (other than refrigerated flasks).
Requests that are impossible to accommodate due to the design of our ship or port infrastructure.
Requests to remain in your vehicle during the crossing, except in exceptional circumstances such as mobility restrictions that make it unfeasible or unsafe to leave the vehicle during the crossing. This can only be done with the express authorisation of the ship’s Captain on the day of travel.
Assistance with personal care such as feeding, breathing or using the toilet.
If personal care is required, we may ask you to bring a companion with you to provide this assistance.
Companions must be booked at least 48 hours in advance and will not be charged provided they travel with you and return on the next available crossing. Call 0800 093 82 or complete the form below to arrange this.
You can book your accessible travel and assistance needs by using this form on our Contact Us page or by calling our team on 0800 093 8236, Monday – Friday 09:00 – 18:00 and Saturday and Sunday, 09:00 – 17:00.