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  1. Accessible travel and assistance
  2. Helping Hand Scheme
  3. Travelling with a companion
  4. Our facilities
  5. Book accessible travel and customer assistance
  6. Discounts for people with disabilities – up to 25% off
  7. Website accessibility

Accessible travel and Blue Badge discounts

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Accessible 
travel needs and Blue Badge discounts

Important information: Portsmouth Harbour works

We’re temporarily changing the way customers board the FastCat during essential maintenance work. Customers with prams, wheelchairs or mobility scooters or heavy luggage will not be able to use our FastCats for several months, starting January 2022. We strongly recommend these customers and groups of more than ten people travel to and from the Island on our Portsmouth – Fishbourne route instead.

Find out more about how this may affect your journey.

We’re here to help when you need it. If you have a disability, reduced mobility, a medical condition or just need some extra help, you can rely on us to make sure your journey meets your needs.

Accessible travel and assistance

Once you’ve made your booking, please let us know how we can help as soon as possible, but no later than 48 hours before you travel. We will then assess your needs and ensure that we can meet them on your chosen sailing – this includes bringing any specialist equipment on board.

Should we be unable to help, we’ll explain why and may ask you to travel on an alternative sailing.

If you don’t advise us in advance, we will still do our best to allow you to travel as soon as possible after you arrive at the port. However, this may mean your departure is delayed and assistance can’t be guaranteed.

You can book your accessible travel and assistance needs by using this form on our Contact Us page or by calling our team on 0800 093 8236, Monday – Friday 09:00 – 18:00 and Saturday and Sunday, 09:00 – 17:00.

Book your accessible travel requirements

You must let us know of any accessible travel needs you have at least 48 hours in advance of your journey

On this page

Accessible travel and assistanceHelping Hand SchemeTravelling with a companionOur facilitiesBook accessible travel and customer assistanceDiscounts for people with disabilities – up to 25% offWebsite accessibility

We will do our best to help with:

  • A wider vehicle space on board our ferries, so there’s more room to get in and out of your vehicle, situated close to the lift.

  • Assistance to and from the car deck or FastCat (please note we are only able to provide assistance at our ports).

  • Loan of a wheelchair while you are travelling on board.

  • Transportation of equipment that is safe and authorised to take on board.

  • Providing ramps on the ship so you can access the deck with a wheelchair or pram more easily.

  • Information for passengers who cannot leave the vehicle (subject to authorisation by the ship’s captain on the day of travel. Unfortunately, this can’t be guaranteed).

We're unable to help with:

  • Transportation of equipment that is not safe to take on board, such as some oxygen refrigeration systems (other than refrigerated flasks).

  • Requests that are impossible to accommodate due to the design of our ship or port infrastructure.

  • Requests to remain in your vehicle during the crossing, except in exceptional circumstances such as mobility restrictions that make it unfeasible or unsafe to leave the vehicle during the crossing. This can only be done with the express authorisation of the ship’s Captain on the day of travel.

  • Assistance with personal care such as feeding, breathing or using the toilet.

Book your accessible travel requirements

Helping Hand Scheme

Helping Hand is a free scheme that provides a discreet and easy way for you to make our team aware of invisible disabilities or needs without having to verbally communicate them. For example, you may have hearing difficulties and want our staff to speak clearly, or remove face coverings.

You will be given a bright yellow card, on the front of which will be a brief message that can be shown to a member of our team either on arrival at our port or when boarding one of our ferries

Apply for a Helping Hand card
Wightlink yellow Helping Hand Card

Travelling with a companion

If personal care is required, we may ask you to bring a companion with you to provide this assistance.

Companions must be booked at least 48 hours in advance and will not be charged provided they travel with you and return on the next available crossing. Call 0800 093 8236 or complete the form on our Contact Us page to arrange this.

Our facilities

All our car ferries have:

  • Wheelchair loan
  • Ramps to get on board
  • Lifts to access the passenger lounges
  • Four accessible parking spaces
  • An accessible – or ambulatory – toilet. The accessible toilet on Wight Sky, Wight Light and Wight Sun is on the car deck and unfortunately can’t be accessed during the crossing
Ferries
Wightlink FastCat exits Portsmouth Harbour

All our FastCats have:

  • Wheelchair loan
  • Ramps to get on board
  • Wheelchair secure points
  • Priority seating
Ferries

All our ports have:

  • Hearing loops
  • Wheelchair loan
  • Accessible toilets
  • Ramp access to the Customer Service Point
Ports
Wheelchair user purchasing a Blue Badge discount ferry ticket

Book accessible travel and customer assistance

You can book your accessible travel and assistance needs by using this form on our Contact Us page or by calling our team on 0800 093 8236, Monday – Friday 09:00 – 18:00 and Saturday and Sunday, 09:00 – 17:00.

Discounts for people with disabilities – up to 25% off

If you have a Blue Badge, ENCTS Card or Disabled Persons Railcard, you can benefit from money off your ferry crossing with us.

Blue Badge holders can get:

  • 25% off foot prices

  • 20% off standard vehicle tickets (personal leisure vehicles only)

  • 15% off economy vehicle tickets (personal leisure vehicles only)

ENCTS and Disabled Persons Railcard holders can get:

  • 25% off foot prices

Book with your discount

Website accessibility

Find out more about this website’s accessibility functions and compliance as specified by the Web Content Accessibility Guidelines (WCAG) and the World Wide Web Consortium (W3C).

  • Website accessibility