Accessible travel and customer assistance
We’re here to help when you need it. If you have a disability, reduced mobility, a medical condition or just need some extra help, you can rely on us to make sure your journey meets your needs.
Dedicated Assisted Travel line
Looking for help with your accessible travel requirements, Blue Badge discounts or NHS hospital appointment bookings? Call our dedicated Assisted Travel Line on 0800 093 8236 and our team will be on hand to make sure you can travel confidently when you need it most.
Monday to Friday
09:00 - 18:00
Saturday - Sunday
09:00 - 17:00
Once you’ve made your ferry booking, please let us know how we can help as soon as possible, but no later than 48 hours before you travel. We will then assess your needs and ensure that we can meet them on your chosen sailing – this includes bringing any specialist equipment on board.
Let us know if you need extra space to exit your vehicle, remove a wheelchair or mobility aid from the car or boot, have mobility issues that make it difficult to walk to the lifts or if you’re bringing any specialist equipment on board.
Should we be unable to help, we’ll explain why and may ask you to travel on an alternative sailing.
If you don’t advise us in advance, we will still do our best to allow you to travel as soon as possible after you arrive at the port. However, this may mean your departure is delayed and assistance can’t be guaranteed.
If you have accessible travel requirements, you will be unable to book Priority Boarding.
You can book your accessible travel and assistance needs by using this form on our Contact Us page or by calling our team on 0800 093 8236, Monday – Friday 09:00 – 18:00 and Saturday and Sunday, 09:00 – 17:00.