Accessible travel needs and Blue Badge discounts
Important information: Portsmouth Harbour works
From 5 January 2022, stage two of the major maintenance programme at Portsmouth Harbour will begin. Unfortunately, due to the nature of the works, no wheelchairs or mobility scooters will be able to use our FastCats for a three month period starting 5 January. We recommend using our Portsmouth – Fishbourne route instead.
We’re here to help when you need it. If you have a disability, reduced mobility, a medical condition or just need some extra help, you can rely on us to make sure your journey meets your needs.
Accessible travel and assistance
Once you’ve made your booking, please let us know how we can help as soon as possible, but no later than 48 hours before you travel. We will then assess your needs and ensure that we can meet them on your chosen sailing – this includes bringing any specialist equipment on board.
Should we be unable to help, we’ll explain why and may ask you to travel on an alternative sailing.
If you don’t advise us in advance, we will still do our best to allow you to travel as soon as possible after you arrive at the port. However, this may mean your departure is delayed and assistance can’t be guaranteed.
You can book your accessible travel and assistance needs by using this form on our Contact Us page or by calling our team on 0800 093 8236, Monday – Friday 09:00 – 18:00 and Saturday and Sunday, 09:00 – 17:00.
You must let us know of any accessible travel needs you have at least 48 hours in advance of your journey