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The fastest and easiest way to contact Wightlink is to use our convenient online forms.

Simply click on the relevant form below, complete it fully and click on Submit. We’ll take care of your request and get back to you as soon as we can.


Please complete the form below if you have a compliment, complaint or suggestions as to how we can improve our service.

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Reason for completing this form
Title
First name
Surname
Email
Booking reference number
Date of travel
Sailing time
Did you complete an incident report form?
 Yes No
Did you speak to a member of staff?
 Yes No
House number/name & street
Town/city
Postcode
Country
Telephone number
Your comments
Would you like a reply?
 Yes No

Please leave this field empty.
Use this form for booking enquiries. Please allow 10 working days for a reply.

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Title
First name
Surname
Email
Booking reference number
Date of travel
Your comments

Please leave this field empty.

We welcome feedback from our customers. Please complete the form below if you have any comments or suggestions relating to our website.

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Title
First name
Surname
Email
Telephone number
Your comments
Would you like a reply?
 Yes No

Please leave this field empty.

Please complete the form below if you have a lost property enquiry.
Wightlink is not responsible for any personal items left on board our vessels. However, we will do everything that we can to trace your lost property.

On the Portsmouth Harbour to Ryde Pier Head catamaran route, all property left on board is taken to Portsmouth Harbour ticket office.
On the Lymington to Yarmouth car ferry route, all property left on board is taken to Lymington ticket office.
On the Portsmouth to Fishbourne car ferry route, all property left on board is taken to Portsmouth ticket office.
Once we have confirmed that we have found your property, it may be collected from the relevant location.
Lost property left at our ports will be stored at the port in question for 12 weeks before being sold and/or donated to local charity shops.

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Title
First name
Surname
Email
Telephone number
Item description
Where item may have been left
Date of travel
Time of travel
Route taken

Please leave this field empty.

Please complete the form below to apply for compensation.

Unsure if you’re entitled to claim compensation? Find out more here.

Please note that if you booked your tickets through a holiday provider, you should make your request directly to them.

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Your Details

Title
First name
Surname
Email
Booking reference number
House number/name & street

Town/City
Postcode
Country
Telephone number

Travel information

Date of delay/cancellation
Actual sailing time
Actual arrival time
Delay length
I was also diverted to another route
 Yes
I did not travel because of disruption and would like a refund for the unused ticket portion/s
 Yes

Compensation

How would you like to receive your compensation?

 I wish to receive 10% premium on my compensation and have this paid in Wightlink vouchers (valid 12 months, not valid for 3rd party products). I wish to forgo my 10% compensation premium and would like a refund instead (please note refund will normally be returned to the payment account for your booking).

Please leave this field empty.

Please complete the form below if you have a sponsorship or charity request.

Wightlink is always interested in new ways to support individuals, charities and other organisations. All requests are read and evaluated, but due to the volume of requests received we are unable to send individual acknowledgments.

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Title
First name
Surname
Email
Telephone number
Reason for completing this form
Your comments

Please leave this field empty.

Please complete this form to apply for a refund on your cancelled 'Standard' booking.

Multilink Pass, Business Pass and Credit Account Bookings: You do not need to complete this form if you paid for your booking using a Multilink Pass or Business Pass, have a credit account or purchased a non-refundable ticket.

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Lead name on booking

Title
First name
Surname
Email

Booking details

Booking reference number
Date of travel (outbound)

Please leave this field empty.

If you're a Multilink Pass holder and wish to be set up to manage your bookings online please complete the form below.

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Title
First name
Surname
Email
Pass number
Customer number

Please leave this field empty.

Post

Wightlink Ltd, PO Box 59, Portsmouth, PO1 2XB

Phone

Enquiries & bookings:0333 999 7333(calls are charged at a local rate)

Coach, freight & trade reservations:023 9285 5260

Accessible travel:0800 093 8236

International enquiries:+44 23 9285 5230

Opening times: Daily 8.00 am – 8.00 pm. Closed Christmas Day.