Contact us

Whether you have a question or just want to let us know how we did, there are lots of ways to contact us.

Frequently asked questions

If you’ve any questions relating to your booking or crossing then you’ve come to the right place.

Booking with us
Booking online
Before you travel
Multilink

 

It’s always great to hear from our customers, but before you consider one of the contact options below, have a look at our Frequently Asked Questions. Use the search option to quickly find the answer you need.

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Your account

Want to amend your booking before you travel, top up your pass or update your details? No need to call us – just sign in to your account. No booking or amendment fees are charged online. To amend your booking after you’ve made your outward journey, you will need to call us.

Amend my booking
Top-up my pass
Manage my account

If you're a Multilink Pass or Season Ticket holder and wish to be set up to manage your account or bookings online please complete the form below.

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Title
First name
Surname
Email
Pass or Season Ticket number
Customer number
Please leave this field empty.

Contact us online

The most convenient way to contact Wightlink is to use our online forms.

This is to make sure your message reaches the right person and we have all the information we need to respond to your query. We promise to get back to you within five working days – read our feedback guarantee.

Simply click on the relevant form below, complete it fully and click on Submit. We’ll take care of your request and get back to you.

Please complete this form to share your suggestions and ideas with us.

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Name
Email
Details
Route

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Please complete the form below if you have a complaint.

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Title
First name
Surname
Email
Booking reference number
Date of travel
Sailing time
Postcode
Telephone number
Comments
Would you like a reply?
 Yes No
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Please complete this form to let us know what we did well.

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Name
Email
Details
Route
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Please complete the form below if you have a lost property enquiry.

Wightlink is not responsible for any personal items left on board our vessels. However, we will do everything that we can to trace your lost property.

On the Portsmouth Harbour to Ryde Pier Head catamaran route, all property left on board is taken to Portsmouth Harbour ticket office.

On the Lymington to Yarmouth car ferry route, all property left on board is taken to Lymington ticket office.

On the Portsmouth to Fishbourne car ferry route, all property left on board is taken to Portsmouth ticket office.

Once we have confirmed that we have found your property, it may be collected from the relevant location.

Lost property left at our ports will be stored at the port in question for 12 weeks before being sold and/or donated to local charity shops.

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Title
First name
Surname
Email
Telephone number
Item description
Where item may have been left
Date of travel
Time of travel
Route taken
Please leave this field empty.

Online refund application

Please complete this form to apply for a refund on your cancelled 'Standard' booking.

Multilink Pass, Business Pass and Credit Account Bookings: You do not need to complete this form if you paid for your booking using a Multilink Pass or Business Pass, have a credit account or purchased a non-refundable ticket.

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Lead name on booking

Title
First name
Surname
Email

Booking details

Booking reference number
Date of travel (outbound)
Please leave this field empty.

Compensation application

Please complete the form below to apply for compensation.

Unsure if you’re entitled to claim compensation? Find out more here.

Please note that if you booked your tickets through a holiday provider, you should make your request directly to them.

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Your Details

Title
First name
Surname
Email
Booking reference number
House number/name & street

Town/City
Postcode
Country
Telephone number

Travel information

Date of delay/cancellation
Actual sailing time
Actual arrival time
Delay length
I was also diverted to another route
 Yes
I did not travel because of disruption and would like a refund for the unused ticket portion/s
 Yes

Compensation

How would you like to receive your compensation?

 I wish to receive 10% premium on my compensation and have this paid in Wightlink vouchers (valid 12 months, not valid for 3rd party products). I wish to forgo my 10% compensation premium and would like a refund instead (please note refund will normally be returned to the payment account for your booking).

Optional

Additional comments
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If you have a question about MyLink, please contact us using this form.

If you have a question about your booking, please use our Booking Enquiries form, or if you have any other enquiries, please use our Other Enquiries form.

Title
First name
Surname
Email
Telephone number
MyLink query
Please leave this field empty.

If you have a question about your Booking, please use our Booking Enquiries form so our Contact Centre can assist you.

If you have any other questions please contact us using this form.

Title
First name
Surname
Email
Telephone number
Reason for contacting us
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Booking enquiries

If you need to contact us about your booking or a reservation you would like to make, please us this form.

If you've booked direct with Wightlink, or would like to talk to us about a reservation you would like to make, please complete the form below.

If you have booked through a holiday provider, all requests should be made directly to them. See our FAQ for more information.

Please visit our trade and freight or coach pages for trade enquiries or bookings.

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Title
First name
Surname
Email
Booking type
Booking reference number
Date of travel
Your comments
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Online bookings
No booking or amendment fees are charged online.
Book online

Group bookings
For group travel enquiries you can find out more here.

Schools bookings
For school travel enquiries you can find out more here.

Trade and freight bookings
For trade and freight enquiries and bookings you can find out more here.

Coach bookings
For coach enquiries and bookings you can find out more here.

How we contact you

Wightlife magazine is your must have guide to the Isle of Wight and is invaluable in helping you plan your next day trip, short break or longer holiday on the Island. Order your FREE copy below and have it delivered to your door. If you no longer wish to receive the magazine you can cancel your subscription below.

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Select which guides you would like to receive
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Sign up to our popular email newsletter and get the latest on what’s happening on the Isle of Wight and mainland as well as offers and competitions. If you no longer wish to receive it you can also easily unsubscribe below.



Complete the form below to cancel your regular service updates...

I would like to unsubscribe from Travel Updates for the following routes:
 Portsmouth – Fishbourne Portsmouth harbour – Ryde Pier Head Lymington - Yarmouth
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Working together

From advertising enquiries, to requests for sponsorship and charities, you can contact us or find out everything you need to know right here.

Please complete the form below if you want to advertise with us.

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Title
First name
Surname
Email
Telephone number
Type of advertising
Details of your request
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For details of our current sponsors and how to apply for sponsorship, please visit Sponsorship.

If you are a charity looking for assistance, please visit Charity.

Phone

If you have a question, take a look at our Frequently Asked Questions and if you can’t find the answer then use our convenient online booking forms. Our Contact Centre is unable to transfer calls to individual teams.

Opening times:
Monday – Friday 8.00 am – 8.00 pm
Saturday and Sunday 9.00 am – 6.00 pm
During Bank Holidays, School Holidays and Festival periods our Contact Centre experiences high volumes of calls.

When contacting us by phone, booking and amendment fees apply to most tickets. No booking or amendment fees are charged online.

For vehicle and foot passenger bookings please call: 0333 999 7333 (calls are charged at a local rate).

For Trade and Freight or Coach bookings please contact us using the links:
Trade and Freight bookings
Coach bookings

Accessible travel:
Once you have made your booking, if you think you may need assistance please call our free Reduced Mobility Helpline on 0800 0938 236 at least 48 hours before you plan to travel.Find out more about Accessible Travel.

Post

The most convenient way to contact Wightlink is to use our online forms but you can also reach us by post. Please address your letters to the relevant person or department at:

Wightlink Ltd, PO Box 59, Portsmouth, PO1 2XB

Cars & Vans Motorhomes Vans Lorries Minibuses Motorcyles / Trikes / Quads

Low vehicles (LV)

Up to 5.00m long
Up to 2.24m high
Cars, small vans and any other vehicle up to 5m long
high vehicles isle of wight

High vehicles (HV)

Up to 5.00m long
Over 2.24m to 4.2m high
Cars, small vans and any other vehicle up to 5m long
high vehicles isle of wight

Low passenger vehicles (LP)

5.01m to 15m long
Up to 2.24m high
Longer cars, pick-ups built on a car chassis, passenger vehicles with up to 7 seats and specially adapted disabled vehicles, 5.01m to 15m long.
low passenger vehicles isle of wight

High passenger vehicles (HP)

5.01m to 15m long
Over 2.24m to 4.2m high
Longer cars, pick-ups built on a car chassis, passenger vehicles with up to 7 seats and specially adapted disabled vehicles, 5.01m to 15m long.
high passenger vehicles isle of wight high passenger vehicles isle of wight

Low motorhome (LM)

Recreational vehicle 5.01m to 15m long
Up to 2.24m high.
Recreational vehicles built or adapted for sleeping which include fitted seating and kitchen facilities.
low motorhome vehicles isle of wight

High motorhome (HM)

Recreational vehicle 5.01m to 15m long
Up to 4.2m high.
Recreational vehicles built or adapted for sleeping which include fitted seating and kitchen facilities.
high motorhome vehicles isle of wight

Low commercial vehicles (LF)

Commercial vehicle 5.01m to 7m long
Up to 2.24m high
Vans, pick-ups, trucks and other goods vehicles designed to carry heavy loads 5.1m and longer and have not been specifically constructed or adapted for the carriage of passengers.
high passenger vehicles isle of wight

High commercial vehicles (HF)

Commercial vehicle 5.01m to 7m long
Over 2.24m to 4.2m high
Vans, pick-ups, trucks and other goods vehicles designed to carry heavy loads 5.1m and longer and have not been specifically constructed or adapted for the carriage of passengers.
high passenger vehicles isle of wight

Freight rigid (FR)

Freight vehicle 7.01m to 12m long
Up to 4.2m high.
Single chassis freight vehicles designed to carry heavy loads.
low freight vehicles isle of wight

Freight artic (FA)

Freight vehicle over 12m to 19m long
Up to 4.2m high.
Tractor-trailer freight vehicle up to 44 tonne GVWR with a split chassis or separate unit designed to carry heavy loads.
high freight vehicles isle of wight

Minibus (MINI)

Passenger vehicles 5.01m to 8m long
Over 2.24m to 4.2m high
Passenger vehicles with 8-17 seats.
high passenger vehicles isle of wight

Coaches

Because we need to know additional information for coach bookings such as loaded and empty passenger numbers, please visit our Coach page to make your booking
high passenger vehicles isle of wight

Motorcycle/trike/quad (MC)

Vehicles up to 3.5m long.
Motorcycles, Motorcycles with sidecars, three or four wheeled personal powered tricycle, TWIZY or quad bike up to 3.5m long.
low freight vehicles isle of wight

Bicycles and mobility scooters

Mobility Scooters must be battery powered.
Electric bikes must retain the ability to be pedalled by the rider.
Pushbikes, e-bikes and battery powered Mobility scooters travel free of charge when a customer purchases a foot passenger ticket.
No need to book separately.
high freight vehicles isle of wight

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