Vacancy: B2B Sales Coordinator

The business is looking for a B2B Sales Coordinator to work within a busy and motivated sales environmental.

The role requires responsibility for the management and delivery of excellent customer service to accounts within the business sector. Working to pre agreed KPI’s this role requires collaboration with other departments to maximise revenue. The delivery of tasks within a timely and organised manner is key to this role. A flexible approach, working alone or part of a team is essential.

  • Portsmouth Gunwharf Head Office

  • Competitive salary based on experience

Key elements of the role are:

  • Respond to incoming calls & e-mails meeting pre-determined service level limits
  • Create and manage all other B2B bookings and amendments as requested by customers
  • Pro-active customer contact to increase B2B activity and drive revenue
  • Responsible for freight bookings using a bulk booking facility, utilising space to ensure revenue is optimised through accurate reporting
  • Create bookings for coach customers, using and maintaining a master coach booking control sheet
  • Manage Dangerous Goods bookings and declarations in line with MCA regulations
  • Maintain excellent customer relationships to retain and grow customer accounts in line with the commercial plan
  • Working in collaboration with other departments to ensure business initiatives are met to deliver customer expectation
  • Provide management with reporting and data when required
  • Update and manage customer data through the CRM system
  • Assist and support customers and colleagues in operational and service disruptions.

More information

About You:

  • Prior sales and target driven experience is essential
  • Knowledge of online booking systems is desirable but not essential
  • Ability to learn new skills, services, and product knowledge
  • Proficient in Microsoft Word and Excel
  • Good understanding of financial targets and analytical skills
  • Excellent networking skills required to build relationships with perspective and existing customers
  • Good verbal and written communication skills


Benefits include but not limited to:

  • Competitive salary based on experience
  • 33 days annual leave
  • A generous Company Pension Allowance
  • Wightlink and Rail Travel benefits
  • A vast range of retail benefits

How to apply:

If you are interested in this vacancy, please send your CV to [email protected] detailing your qualifications, skills and experience. Please include all your contact details, including your address, landline and mobile telephone numbers.

Why work for Wightlink

  • Competitive salary

  • Complimentary ferry travel, food and drink discounts and free parking

  • Partner benefits, including railway, retail and discounts

  • Seafarers: work at sea but still go home at night

  • Generous annual leave allowance and company pension contributions

Wightlink team member