Vacancy: Journey Ambassador Contact Centre (Fixed Term)

We are looking for smart, enthusiastic, customer focused individuals to join our Contact Centre in Portsmouth.

  • Gunwharf Terminal, Portsmouth

  • £14.09 per hour

  • Starting March 2024

  • Six month contract

Key elements of the role are:

  • Dealing with bookings and queries over the telephone
  • Answering general enquires
  • Completing administration records connected to incoming calls
  • Responding, monitoring and reporting of social media and email communications
  • Liaising and reporting to the Journey Coordinator with regards to questions and/or issues

More information

You can expect to receive full training and familiarisation for the role, a friendly working environment and a competitive salary.

Successful candidates will be friendly, courteous and helpful in their communications with customers; reliable, conscientious and flexible in their approach to their duties. A good standard of education, numeracy and literacy skills are essential.

As a Journey Ambassador you will employed on a maximum six-month fixed term contract commencing March 2024. You will be required to work across all days of the week including weekends and Bank Holidays.

As a Wightlink employee you will qualify for a number of excellent concessionary benefits including travel and retail discounts.

Benefits include but not limited to:

  • 33 days annual leave pro-rata
  • Wightlink and Rail Travel Benefits
  • Complimentary car parking
  • A vast range of discounted colleague benefits including retail, dining, health and fitness memberships
  • Training and development opportunities

How to apply

If you are interested in this vacancy, please send your CV to [email protected] detailing your qualifications, skills and experience. Please include all your contact details including your address, landline and mobile telephone numbers.

Why work for Wightlink

  • Competitive salary

  • Complimentary ferry travel, food and drink discounts and free parking

  • Benefits, including railway and retail discounts

  • Seafarers: work at sea but still go home at night

  • Generous annual leave allowance and company pension contributions

Wightlink team member