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  1. Attending the Forum
  2. Previous Island Link Forum sessions
  3. Punctuality and reliability
  4. Projects

Island Link Forum

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Have your say on our services

Next Island Link Forum: 7 December 2023 in Fishbourne

We want to engage with a wide cross-section of our customer base from across the Isle of Wight to understand how we can further improve the service we offer. That’s why we’ve created the “Island Link Forum” – so we can hear from you, our customers.

The sessions run in-person three times a year in Fishbourne and Yarmouth. You can find out more about the Forum, and how you can attend, below.

We’re hugely grateful for the feedback we receive and look forward to seeing some of you at the next session.

On this page

Attending the ForumPrevious Island Link Forum sessionsPunctuality and reliabilityProjects

Attending the Forum

Space is limited at both of our Island Link Forum locations so if you wish to attend a session, we ask that you register your interest using the forms in the dropdowns below.

We will then send out invites in the days ahead of the Forum.

Previous Island Link Forum sessions

Find the main talking points and meeting notes from previous Island Link Forum sessions below.

30 September 2023 | Fishbourne

  • Projects update
  • 2024 timetables
  • Punctuality and reliability
  • Healthcare travel
  • Our winter refit programme
See meeting notes

27 April 2023 | Yarmouth

  • Ferry prices and reliability
  • FastCat timetable changes
  • Projects and accessibility
  • Wightlink in the Community
See meeting notes

8 December 2022 | Fishbourne

  • Later evening FastCat sailings
  • Customer experiences
  • Plans for future sessions
See meeting notes

Punctuality and reliability

We take punctuality very seriously and strive to provide the most reliable ferry service possible. Each month, we’ll update the punctuality and reliability stats from all of our routes combined in the table below.

Reliability is measured as the percentage of scheduled ferries that sailed in a given period and punctuality is the percentage of ferries that sailed within five minutes of their scheduled departure time.

MonthReliability 2022Reliability 2023Punctuality 2022Punctuality 2023
March98.0%99.4%94.8%96.5%
April96.8%99.4%93.2%97.1%
May97.9%99.6%93.7%97.3%
June99.6%99.8%92.3%95.6%
July99.6%99.7%91.8%95.6%
August97.9%99.8%83.2%93.3%
September99.4%99.0%93.2%95.1%
October98.5%99.5%95.7%95.7%
November97.1%98.8%97.2%97.4%

Service disruptions

In November 2023, we had four cancellations between Lymington and Yarmouth, four between Portsmouth and Fishbourne and 22 on our Portsmouth Harbour to Ryde route.

Crew shortages were the cause for two of these cancellations, 18 were caused by mechanical issues, six were down to power issues and four we the result of adverse weather.

Projects

We are constantly making improvements to our service, facilities and ports. Alongside annual refits for our fleet of ferries (essentially an MOT and service), we regularly undertake sizable projects designed to improve your experience when travelling with us.

Below, you can find out more about two of our most recent pieces of work at Ryde Pier and Portsmouth Harbour.

Ryde Pier improvements

We’ve created a safer, more convenient route for pedestrians, cyclists and vehicles on Ryde Pier with the introduction of a dedicated walkway on the previously unused tramway area.

The walkway is furnished with shelters and sits separately from the roadway, allowing vehicles and cyclists to travel up and down the pier away from pedestrians.

Explore Ryde Pier improvements

Portsmouth Harbour renovation

We recently completed an essential piece of work reconstructing our Portsmouth Harbour port after discovering problems with the structural beams beneath the building.

The £1.5 million project included renovating the port interior with improved toilet facilities, modern insulation and heating and a revamped Clipper Café.

Explore Portsmouth Harbour renovation

Wightlink in the Community

We’re dedicated to enriching life on the Isle of Wight through our Wightlink in the Community Scheme.

Through the program, we give travel support to various Island sports teams, athletes, charities and arts groups allowing them to compete and visit events on the mainland.

Wightlink in the Community

Accessible Travel and Blue Badge discounts

If you have a disability, reduced mobility, a medical condition or just need a helping hand, we’re here to help. Let us know in advance of your travel with us and we’ll do everything we can to accommodate you.

Blue Badge, ENCTS Card or Disabled Persons Railcard holder? You can benefit from up to 25% off your crossing.

Accessible travel and Blue Badge discounts
Foot passenger with bicycle boards FastCat ferry

Discounted Fares Scheme

If you live on the Isle of Wight and meet the eligibility of a ‘low income’ household, you may be able to benefit from the Discounted Fares Scheme.

The program provides a fixed-price discounted fare for travel to the mainland by car, motorcycle or on foot.

Discounted Fares Scheme