Coronavirus updates

What to expect when travelling with us

Updated 20 October at 12:55

The coronavirus pandemic has had a significant impact on the Isle of Wight and the ferries that connect this beautiful island with the mainland.

We have been crossing the Solent all the way through this crisis; so you can rest assured that we are well versed in the latest safety measures recommended by the Government and we’ve put in lots of new steps to keep you safe in our ports and at sea.

We’re delighted to be your link to what matters; be that a change of scenery, spending quality time with friends and family, activity and adventure, or going somewhere else to simply do nothing at all.

Your experience on a Wightlink ferry is likely to be a little different to normal, as we strive to help control coronavirus.

Take a look at our video to find out how to travel safely, to help protect yourselves and our colleagues.

Large, open onboard spaces

There’s plenty of space for everyone onboard.

If you are travelling on either our Portsmouth – Fishbourne or Lymington-Yarmouth route, you will need to get out of your vehicle and enjoy the crossing in our spacious passenger lounges or outside decks.

A takeaway café service will be available on most vehicle crossings. Customers can take off their face coverings to eat and drink.

Flexible bookings

We have two types of vehicle tickets – Standard and Economy.

There are no online amendment fees on either of our vehicle ticket types – Standard or Economy – so you won’t lose out if you change your mind about when you want to sail.

In addition to these benefits, our Standard vehicle ticket is refundable, minus a cancellation fee of £5.00. However, we’re unable to give refunds if you cancel within 24 hours of your sailing time.

We're good to go!

We are delighted to have achieved the ‘We’re Good to Go’ mark from VisitEngland – a way of letting you know which businesses across the tourism industry have made necessary changes to their day-to-day workings because of coronavirus.

This includes adhering to the respective Government and public health guidance and carrying out the necessary risk assessments.

You can read more about our health and safety measures below.

What services are we offering?

Our Portsmouth-Fishbourne and Lymington-Yarmouth routes are currently welcoming pre-booked vehicles and foot passengers on a revised timetable. Our Portsmouth Harbour-Ryde Pier Head FastCat passenger service is also operating on a revised timetable and advance booking is recommended.

Foot passengers are welcome onboard our vehicle ferries. However you must book your ticket in advance, online or via the Wightlink App to be sure of travelling on your chosen service.

We are constantly monitoring demand in line with government guidance, so please check back here regularly for the latest information

Live timetables

Information for travellers

Face coverings

It is now a legal requirement to wear a face covering when using public transport in England.

If you’re travelling on one of our ferries, you will need to wear a face covering. This includes inside our customer buildings (including our takeaway cafes), inside our passenger lounges on board and when moving about the interior of the ship, on our car decks and outdoors on our sundecks. Customers can take off their face coverings to eat and drink.

There are some exemptions; please use the button below to learn more.

Read our face covering FAQ

Cafes

Our Camber Café (Portsmouth Gunwharf port), Creek Café (Fishbourne port) and Wight Taste cafe (Lymington port) are open for takeaway drinks and snacks. You must wear a face covering to enter our customer buildings.

A takeaway café service will be available on most of our vehicle sailings and you can take off your face covering to eat and drink.

At all of our retail outlets, payment will only be accepted by card or contactless devices for the time being.

Read our cafes FAQ
Wightlink ticket office

How to book

If you need to purchase a ferry ticket during this time – whether you’re travelling on foot or with a vehicle –  you can use this website or the Wightlink app to do so. Ticket vending machines at our ports can also book foot tickets for specific sailings, depending on availability. Our ticket offices are currently closed.

If you’re a foot passenger on our Portsmouth-Fishbourne or Lymington-Yarmouth route, you must book in advance if you want to be sure of travelling on your preferred sailing.

If you have a discount code, we strongly recommend you book online or via our Contact Centre or Sales Team, as our ticket machines cannot offer access to all of these.

Read our Ticket Office FAQ

Keeping up to date

There may be further changes to our services, in line with Government advice and traffic volumes. Please come back to this page for regular updates.

We are sorry that the spread of coronavirus has forced us to make changes to our sailings and look forward to carrying larger numbers of Islanders and holidaymakers across the Solent again when the danger has passed.

We are receiving a high volume of calls and enquiries during this unprecedented time, therefore it may take up to 28 days for our Contact Centre or Sales Team to get back to enquiries or refund requests.

Please check the detailed FAQs below first before getting in touch, as you may find your question is already answered here.

Hands. Face. Space.

Together as an island, we’re doing all that we can to protect the health of our local community and those visiting. With that in mind, we’d like to remind you to follow the Government’s advice and stay alert to help control coronavirus.

There are three simple actions we must all do to keep on protecting each other:

  • Wash hands - keep washing your hands regularly

  • Cover face - wear a face covering in enclosed spaces

  • Make space - stay at least two metres apart - or one metre with a face covering or other precautions

And please do not travel if you have coronavirus symptoms.

Frequently Asked Questions