Coronavirus updates

What to expect when travelling with us

Updated 16 April at 10:00

The Coronavirus pandemic has had a significant impact on the Isle of Wight and the ferries that connect this beautiful island with the mainland. As the world opens up again we’re doing all that we can to protect the health of our island community and those visiting – and we ask that you do the same.

Find out more about what this may mean for you in our FAQs below.

Please help our communities continue to contain the virus by adhering to the Government’s restrictions now and during your journey. All our customers need to follow the Hands, Face, Space guidance and wear a face covering onboard.

What services are we offering?

Our Portsmouth – Fishbourne route is running on a revised timetable with an hourly service seven days a week. Our Lymington – Yarmouth route is also operating on a revised timetable, with a two-hourly service seven days a week.

Our Portsmouth Harbour – Ryde Pier Head FastCat service is currently suspended but will resume on Thursday, 29 April with hourly sailings.

Live timetables
Wightlink's ferry at the port in Lymington

Information for travellers

Your experience on a Wightlink ferry is likely to be a little different to normal, as we strive to help control coronavirus. Take a look at our video, below, to find out how to travel safely, to help protect yourselves and our colleagues.

You must not travel if you are experiencing any coronavirus symptoms, are self-isolating as a result of coronavirus symptoms, are sharing a household or support bubble with somebody with symptoms, or have been told to self-isolate after being contacted by NHS Test and Trace.

Face coverings

It is a legal requirement to wear a face covering when using public transport in England.

If you’re travelling on one of our ferries, you will need to wear a face covering. This includes inside our customer buildings, inside our passenger lounges on board and when moving about the interior of the ship, on our car decks and outdoors on our sundecks.

There are some exemptions; please read our FAQs below to learn more.

Read our face covering FAQ

Cafés

Onboard cafés on all of our vehicle ferries and takeaway cafés at our Gunwharf, Fishbourne and Lymington ports are now open. A reduced range of food and drinks is currently available and, for now, we won’t be accepting re-usable cups.

You must wear a face covering throughout your crossing (unless medically exempt) to help stop the spread of coronavirus. This law applies to both the inside lounges and the outside decks of our ships.

We would prefer you to eat and drink on the outside decks rather than inside the lounges. You must put your face coverings back on for the remainder of the journey when you are not eating or drinking.

How to book your Wightlink travel on our website - a picture of a laptop with the Wightlink website on the screen

How to book

If you need to purchase a ferry ticket during this time – whether you’re travelling on foot or with a vehicle –  you can use this website or the Wightlink app to do so. Ticket vending machines at our ports can also book foot tickets for specific sailings, depending on availability. Our ticket offices are currently closed and any amendments to your ticket required at the port will need to be paid by card – we’re currently not accepting cash.

If you’re a foot passenger on our Portsmouth-Fishbourne or Lymington-Yarmouth route, you must book in advance if you want to be sure of travelling on your preferred sailing.

If you have a discount code, we strongly recommend you book online or via our Contact Centre or Sales Team, as our ticket machines cannot offer access to all of these.

Read our Ticket Office FAQ

Keeping up to date

There may be further changes to our services, in line with Government advice and traffic volumes. Please come back to this page for regular updates.

We are sorry that the spread of coronavirus has forced us to make changes to our sailings and look forward to carrying larger numbers of Islanders and holidaymakers across the Solent, in line with the Government’s roadmap.

We are receiving a high volume of calls and enquiries, so please check the detailed FAQs below first before getting in touch, as you may find your question is already answered here.

Hands. Face. Space.

Together as an island, we’re doing all that we can to protect the health of our local community and those visiting. With that in mind, we’d like to remind you to follow the Government’s advice to help control coronavirus.

There are three simple actions we must all do to keep on protecting each other:

  • Wash hands - keep washing your hands regularly

  • Cover face - wear a face covering in enclosed spaces

  • Make space - stay at least two metres apart - or one metre with a face covering or other precautions

And please do not travel if you have coronavirus symptoms – we will see you again when the time is right.

Frequently Asked Questions