Coronavirus updates

What to expect when travelling with us

Updated 29 November at 14:00

As the world opens up, we’re delighted to once again be your link to what matters; be that a change of scenery, spending quality time with friends and family, activity and adventure, or going somewhere else to simply do nothing at all.

We have been crossing the Solent all the way through the Coronavirus pandemic; so you can rest assured that we are well versed in the latest safety measures recommended by the Government and we’ve put in lots of new steps to keep you safe in our ports and at sea.

Find out more about what this may mean for you in our FAQs below.

Please help our communities continue to contain the virus by adhering to the Government’s restrictions now and during your journey. You must wear a face covering when on board our ferries or in our customer buildings, unless exempt, and we ask that you please respect social distancing.

What services are we offering?

We are welcoming pre-booked vehicles and foot passengers on all of our services.

Our car ferry summer timetable is now in effect. Car ferries between Portsmouth and Fishbourne will depart every 40 minutes between 05:00 and 19:40 to give our customers plenty of options and to space out our flow of traffic. Our Lymington-Yarmouth car ferry route will depart hourly, seven days a week.

FastCat foot passenger sailings between Portsmouth Harbour and Ryde Pier Head are also running hourly. Additional sailings will operate on school holiday weekends and during the Isle of Wight Festival.

Live timetables

Your journey with us

If you haven’t travelled with us for a while, or this is your first time, your experience on a Wightlink ferry is likely to be a little different to normal as we strive to help control Coronavirus.

Watch our video below to find out how to travel safely, comfortably and to help protect yourselves and our colleagues.

Flexible bookings

There are no online amendment fees on either of our vehicle ticket types – Standard or Economy – so you won’t lose out if you change your mind about when you want to sail. If you amend over the phone with an Economy ticket, you’ll be charged a £5 amendment fee.

And if you’ve purchased a Standard vehicle ticket, your sailing is refundable, minus a £5 cancellation fee. So, you’ll have reassurance if your circumstances change.

Large, open onboard spaces

There’s plenty of space for everyone onboard. Make the most of our well-ventilated and spacious passenger lounges or grab some fresh air on our outside decks.

We will continue to maintain high standards of cleanliness everywhere and hand sanitisers will be available.

A takeaway café service will be available on most vehicle ferry crossings. You can take off your face covering to eat and drink.

We're good to go!

We are proud holders of the ‘We’re Good to Go’ mark from VisitEngland – a way of letting you know which businesses across the tourism industry have made necessary changes to their day-to-day workings because of coronavirus.

This includes adhering to the respective Government and public health guidance and carrying out the necessary risk assessments.

Find out what other businesses have the mark on the We’re Good To Go website.

Isle of Wight Explorer map

Visiting the Isle of Wight

Planning a visit to the Isle of Wight but not sure where to go, what to see or where to stay?

The Island is ready to welcome visitors and many attractions and landmarks have opened their gates again. Head over to our handy Wightlink Explorer tool to discover activities, accommodation, attractions and events for your trip.

Face coverings and social distancing

From 30 November, it is a legal requirement to wear a face covering when using public transport in England. You must wear a face covering when on board our ferries and inside our customer buildings at our ports, unless exempt.

We also ask that you respect social distancing guidelines whenever you can.

Read our face covering FAQ

Cafés

All our cafés on board and at our ports are now open, except for Ryde Pier Head. A reduced range of food and drinks is currently available and, for now, we won’t be accepting re-usable cups.

At our outlets and vending machines, please pay using contactless or chip and pin, either with a bank card or Google or Apple Pay – cash is not being accepted.

You may remove your face covering to eat or drink, but you must put it back on when you are finished to help protect our customers and colleagues.

How to book

If you need to purchase a ferry ticket – whether you’re travelling on foot or with a vehicle –  you can use our website, the Wightlink app or a Customer Service Point at one of our ports. You can book foot travel from our Self Service ticket machines in our customer buildings for specific sailings, depending on availability. Any purchases or amendments to your ticket required at the port will need to be paid by card – we no longer accept cash.

If you’re a foot passenger on any of our routes, you must book in advance if you want to be on your preferred sailing.

If you have a discount code, you must book online, at one of the Customer Service Points at our ports or via our Contact Centre or Sales Team, as our Self Service ticket machines cannot offer access to all of these.

Read our Ticket Office FAQ

Keeping up to date

There may be further changes to our services, in line with Government advice and traffic volumes. Please come back to this page for regular updates.

Our Contact Centre continues to receive a high volume of calls and enquiries, so please check the detailed FAQs below first before getting in touch, as you may find your question is already answered here.

Help protect each other

Together as an island, we’re doing all that we can to protect the health of our local community and those visiting. With that in mind, we’d like to remind you to follow the Government’s advice to help control Coronavirus.

There are three simple actions we ask you all to do to keep on protecting each other:

  • Wash hands - keep washing your hands regularly

  • Cover face - wear a face covering in enclosed spaces

  • Make space - respect social distancing whenever you can

And please do not travel if you have coronavirus symptoms – we will see you again when the time is right.

Frequently Asked Questions