I can log in but can’t see my booking or my Multilink Pass. What should I do?
Sometimes a number of accounts are created or the Customer Number is not attached to the Pass properly. If you call our Contact Centre, the experts can fix this for you or you can complete our online form here.
My Multilink Pass is fading, what can I do?
This does happen sometimes but it’s easy to fix. Simply email our Contact Centre team to request a pass here. If you have a second user added to your pass you will need to have both replaced.
What if my Multilink Pass is lost or stolen?
Don’t worry, we can help. If your ticket is lost, stolen or destroyed let us know as soon as possible so we can make sure your booked sailing is protected. You can use our Booking enquiries form, selecting Multilink or call our Contact Centre.
If the worst happens and someone uses your pass we will return any journeys used from the time you report it to us to a new pass.