About us

More ferries, more routes, more often

Wightlink is your award-winning easy-to-use ferry service with excellent customer service connecting the Isle of Wight with Southern England.

You can choose between three amazing routes:

  • Portsmouth – Fishbourne car ferries
  • Lymington – Yarmouth car ferries
  • Portsmouth Harbour – Ryde Pier Head FastCat passenger catamarans

We are one of the UK’s largest domestic ferry operators, carrying over 4.5 million passengers on more than 45,000 crossings every year. We have invested £45million since 2016 in a new environmentally friendly hybrid energy flagship for the Portsmouth-Fishbourne route.

Our sailings are punctual, reliable and speedy. It takes just 22 minutes by FastCat and from 40 minutes by car ferry to cross the Solent with Wightlink.

Every year, we provide over £800,000 of discounted travel to charities, good causes, Island events, sporting teams and arts groups. Our Wight Taste outlets showcase the best in Island-sourced food and drink. And we ship everything from locomotives for the Isle of Wight Steam Railway to exotic creatures for the Island’s animal parks.

Among our awards for customer service, we have been awarded ‘Best Family Ferry Operator’ by Family Traveller magazine, TripAdvisor’s Certificate of Excellence and a number of awards at Loo of the Year 2017.

Wightlink is Your Link to and from the beautiful Isle of Wight.

Investing for the future

We are delighted to announce our plans to introduce the most environmentally friendly ferry ever to serve the Isle of Wight with a host of impressive modern features. The new flagship designed and built specifically for the route, with the capacity to carry the equivalent of 178 cars and more than 1,000 people on each crossing, is planned to come into service in 2018.

Victoria of Wight

Wightlink Limited
Registered office:
Wightlink Limited,
Gunwharf Road,
Portsmouth,
PO1 2LA
Registered in England No. 1059267.
Certified to the ISM Code by the Maritime and Coastguard Agency.

Company information

Every month, the punctuality of departures from all ports will be displayed and updated on this page. All departures are within five minutes of scheduled sailing times.

Sailing performance for September 2018

% of departures within 5 minutes of schedule

Route 2017 2018
Portsmouth (Gunwharf)* – Fishbourne 83.9% 90.0%
Lymington – Yarmouth 91.6% 96.3%
Portsmouth Harbour – Ryde Pier Head 98.8% 99.0%

*Please be aware that departures from Portsmouth Gunwharf may not be representative as some delays to service are outside of Wightlink’s control due to naval movements and harbour closures as deemed necessary by the Queen’s Harbour Master.

Sailing reliability for September 2018

% of sailings we operated based on our our timetable

Route 2017 2018
Portsmouth (Gunwharf) – Fishbourne 96.0% 98.9%
Lymington – Yarmouth 97.5% 97.8%
Portsmouth Harbour – Ryde Pier Head 99.6% 97.7%

Updated 2 October 2018

Should you have any queries or comments regarding our service, then please email feedback@wightlink.co.uk

Customer Satisfaction Ratings

Customer research is conducted on behalf of Wightlink to assess and to track customers’ satisfaction with a range of aspects of the service we provide.

Surveys are conducted online to both Mainland and Island residents following the completion of their journey.

Research is on-going and is updated four times a year to cover the following periods:

  • 01 January to 30 March
  • 31 March to 13 July
  • 14 July to 31 August
  • 01 September to 31 December

The latest results presented here are for the period 14 July to 31 August 2016

Total surveys sent:

47,804

Total respondents:

11,255

Customer satisfaction score:

94.8%

How you rate service

Our questions are quite straightforward. When you give feedback, you are asked to rate our service with five options – excellent, good, OK, poor, or extremely poor.

How we calculate our ratings

Our ratings are calculated on a simple formula:
The Wightlink Customer Satisfaction rating = Number of positive responses / Total number of responses as a percentage.

Feedback

Should you have any queries or comments about our service, then please email:
feedback@wightlink.co.uk or complete or online form here.

We endeavour to keep our fares at a competitive rate for our customers. The year-on-year price fluctuations for our fixed fares can be found below.

Foot passenger fares

From Gunwharf & Lymington Day return Return Single Evening Flyer
2014/15 2015/16 2014/15 2015/16 2014/15 2015/16 2014/15 2015/16
Adult £14.20 £14.60 £19.40 £20.00 £9.70 £10.00 £12.20 £12.60
Child (5-15) £7.10 £7.30 £9.70 £10.00 £4.85 £5.00 £6.10 £6.30
Student £12.10 £12.40 £16.50 £16.90 £8.25 £8.45 £8.20 £8.40
Senior (60+) £10.70 £11.00 £14.60 £15.00 £7.30 £7.50 £9.20 £9.40

From Portsmouth Harbour Day return Return Single Evening Flyer
2014/15 2015/16 2014/15 2015/16 2014/15 2015/16 2014/15 2015/16
Adult £17.80 £18.40 £24.40 £25.00 £12.20 £12.50 £12.20 £12.60
Child (5-15) £8.90 £9.20 £12.20 £12.50 £6.10 £6.25 £6.10 £6.30
Student £13.40 £13.80 £16.40 £18.90 £8.20 £9.45 £8.20 £9.40
Senior (60+) £13.40 £13.80 £18.40 £18.90 £9.20 £9.45 £9.20 £9.40

From Fishbourne & Yarmouth Day return Return Single Evening Flyer
2014/15 2015/16 2014/15 2015/16 2014/15 2015/16 2014/15 2015/16
Adult £13.60 £14.00 £19.40 £20.00 £9.70 £10.00 £12.20 £12.60
Child (5-15) £6.80 £7.00 £9.70 £10.00 £4.85 £5.00 £6.10 £6.30
Student £11.60 £12.00 £16.50 £16.90 £8.25 £8.45 £8.20 £9.40
Senior (60+) £10.20 £10.50 £14.60 £15.00 £7.30 £7.50 £9.20 £9.40

From Ryde Pier Head Day return Return Single Evening Flyer
2014/15 2015/16 2014/15 2015/16 2014/15 2015/16 2014/15 2015/16
Adult £13.60 £14.00 £24.40 £25.00 £12.20 £12.50 £12.20 £12.60
Child (5-15) £6.80 £7.00 £12.20 £12.50 £6.10 £6.25 £6.10 £6.30
Student £10.20 £10.50 £16.40 £18.90 £8.20 £9.45 £8.20 £9.40
Senior (60+) £10.20 £10.50 £18.40 £18.90 £9.20 £9.45 £9.20 £9.40

Season tickets

Season tickets 7 days 30 days 90 days Annual
2014/15 2015/16 2014/15 2015/16 2014/15 2015/16 2014/15 2015/16
Adult £55.20 £56.70 £199.00 £204.00 £515.00 £528.00 £1,720.00 £1,766.00
Child (5-15) £27.60 £28.35 £99.50 £102.00 £257.50 £264.00 £860.00 £883.00
Student (18+) £46.80 £48.20 £169.00 £173.00 £435.00 £449.00
Student (16-18) £27.60 £28.35 £99.50 £102.00 £257.50 £264.00

Student/Teacher£785.00£805.00

Academic Season tickets Annual(1 Sep – 31 Jul)
2014/15 2015/16

Multilink

Multilink 10 singles 20 Singles 40 singles 60 singles
2014/15 2015/16 2014/15 2015/16 2014/15 2015/16 2014/15 2015/16
Adult £59.00 £61.00 £114.00 £118.00 £208.00 £212.00 £282.00 £288.00
Child (5-15) £29.50 £30.50 £57.00 £59.00 £104.00 £106.00 £141.00 £144.00
Student (18+) £50.50 £52.00 £96.00 £99.00 £176.00 £180.00 £240.00 £246.00
Multilink Vehicle max 5.0m x 2.24m, up to 7 pax £250.00 £257.00 £475.00 £488.00 £876.00 £900.00 £1,182.00 £1,212.00
Multilink Vehicle max 6.0m x 2.24m, up to 7 pax £324.00 £333.00 £615.00 £632.00 £1,146.00 £1,176.00 £1,545.00 £1,584.00
Multilink Motorcycle max 2.0m x 2.24m, up to 2 pax £131.00 £134.50 £250.00 £257.00 £470.00 £482.00

Wightlink welcomes feedback from customers. There are several ways of getting in touch with us to share your views

Comments, complaints or compliments?

You can fill out our online feedback form and one of our Customer Services team will look into your issues and reply shortly.

Meet the managers

Meet Wightlink’s senior managers to share your thoughts and opinions over a cuppa.

If you would like to join us and are not travelling on the relevant service, you can get non-landing foot passenger tickets by contacting feedback@wightlink.co.uk:

  • Wednesday 1 August: 16:00-18:00 at Yarmouth ticket office
  • Tuesday 25 September: 16:00-18:00 at Ryde Pier Head FastCat terminal

Wightlink Customer Forums West and East

If you want to get more involved with your ferry company through regular meetings and other communications, sign up to join one of our Customer Forums. West is for customers who use the Yarmouth-Lymington route, East is for customers who travel Fishbourne or Ryde to Portsmouth. Send an email to and we will add you to our list.

Our project includes activities which fall within the Solent and Southampton Water Special Protection Area (SPA) and Solent and Southampton Water Ramsar Site, which are designated as protected sites under the EU Habitats Directive. The Habitats Regulations 2010 implement the Habitats Directive into UK Law. Under the Habitats Regulations, both local planning authorities, the Marine Management Organisation and the Environment Agency are “competent authorities” and were required to assess the potential effects of the project on the integrity of the protected sites and complete an “Appropriate Assessment” prior to granting the consents necessary for the project for which they were responsible. Having taken advice from Natural England, all the competent authorities concluded that our project would not have an adverse effect on the protected European Sites.

Wightlink, as Harbour Authority at Fishbourne, is also a competent authority for the purposes of the habitats regulations, and the following confirmation that the local authorities, the Marine Management Organisation and the Environment Agency had granted the consents necessary for the project to proceed, we were required to carry out our own appropriate assessment of the project before deciding to implement it. Our appropriate assessments were carried out at an extraordinary meeting of the Board of Directors of Wightlink Limited held on 21 April 2016. The Board also concluded that the project would not have an adverse effect either alone or in combination with other projects on the European Protected Sites ie the SPA and the Ramsar Site. Further to that finding in relation to the appropriate assessment, the Board of Wightlink have decided to implement the project. We expect the port improvement works to be completed by Summer 2017 and our proposed new ‘G’ Class Ferry will arrive in Spring 2018 and will be operational shortly thereafter.

The Board of Directors of Wightlink agreed that the minutes of the Extraordinary Board Meeting would be published on our website and these can be found by following the link below:

Minute of the Board meeting 21 April 2016

We support the promotion of our female colleagues both on board our vessels and in shore based occupations into more senior roles in line with their skills, qualifications and experience.

Although the seafaring industry has traditionally been male dominated we are proud to employ an increasing number of female Captains, Chief Officers and shore based Managers providing strong work life balance opportunities on the Solent.

Whilst always recruiting the best people for our roles, regardless of gender, we continually review how to address our gender pay gap.


Find out the size of your vehicle by entering your registration number

At this time, this feature is only available for cars and vans

Registration number

E.g CU57ABC
Without any roofboxes, towbars, bicycle racks or trailers your vehicle should be:
Vehicle length

Vehicle height

Please note: vehicle size data is taken from a third party database and is provided here as a guide. As some vehicles may vary from the designed specifications, please ensure that the measurements are correct before booking.

Wrong details? Please click here to enter your vehicle sizes manually

Your vehicle registration number could not be found

Choose your vehicle size manually here, you can find your vehicle height and width at Parkers.

Without any roofboxes, towbars, bicycle racks or trailers your vehicle should be:
Vehicle length

Vehicle height

Please note: vehicle size data is taken from a third party database and is provided here as a guide. As some vehicles may vary from the designed specifications, please ensure that the measurements are correct before booking.

Wrong details? Please click here to enter your vehicle sizes manually

Is there anything on your vehicle which makes it longer or higher than the dimensions shown here, such as a bike rack, towbar or roof box, but excluding a trailer or caravan?

Does your vehicle have a trailer or caravan?

Please select which type of vehicle you have

Below you will find all other vehicle types with some information around their size.
We recommend that you measure your vehicle before booking

Dangerous goods (including compressed gas etc. used for medical purposes) must be declared at least 24 hours before travel.

Camping gas canisters must be declared when you arrive at the port.

Please measure your motorcycle from your front wheel to the rear of your bike, including any extras which make the vehicle longer or taller such as a bike rack, towbar or roof box, but excluding a trailer or caravan.
Please measure your vehicle from your front bumper to the rear of your car, and from the bottom of your tyres to the roof of your car, including any extras which make the vehicle longer or taller such as a bike rack, towbar or roof box, but excluding a trailer or caravan.

What is the length and height of the vehicle?

Does your vehicle have a trailer or caravan?

This information will be added to your booking