Popular topics in Bookings

Do you charge for children?

If infants aged 4 and under are travelling with you they travel for free but must be included on your ticket, we need to make sure we count everyone travelling! Children aged 5-15 years travel at the child rate.

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How can I book?

We offer several convenient ways for you to book a sailing with us.

You can book in advance online free of charge, or, for a £5.00 Booking Fee, for vehicles only, you can visit one of our Ticket Offices or call our Contact Centre.

If you decide to travel on a sailing within the hour (Go Show) our Ticket Office will charge a £10.00 Booking Fee for vehicles. Foot passengers and motorcycles will not be charged a Booking Fee. Don’t worry though, if you change your mind or we are unable to board you, a Go Show is fully refundable.

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Should I book in advance?

We always recommend you book in advance to ensure space on your chosen sailing. During holiday periods and festivals, it is essential. Also, the further in advance you book, the more likely you are to pay a lower price.

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Yes
43 people have found this useful so far!
How can I pay?

There are several ways to pay that make booking with us easy.

Online bookings can be paid for using PayPal and credit and debit cards. Our Ticket Offices will accept cash and credit and debit cards and if you call our Contact Centre to pay we will accept credit and debit cards.

If you want to pay in part or in full using Tesco Clubcard Boost tokens you can book online using the special link from Tesco or by following the Tesco link in our Offers & Discounts section. Simply add your code in at the payment stage when requested. Tesco Clubcard Boost tokens cannot be accepted in our Ticket Offices.

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Yes
17 people have found this useful so far!
What do you need to know about my vehicle when I’m booking?

It’s important we know your correct vehicle size and type when booking as it may affect the ticket price. The vehicle’s size is the true maximum length and height, including any tow-bars, overhanging items and roof loads (e.g. a top box or bicycles).

Take a look at our Vehicle Guides to see which vehicle type you should book.

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Yes
16 people have found this useful so far!
What if I don’t know my vehicle registration?

That’s OK. If you’re booking online just add TBC in the Vehicle Registration field. You can update the details free of charge online when you find out.

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29 people have found this useful so far!
Why are all the sailings showing as ‘unavailable’?

There could be several reasons for this. It could be:

  • The sailing you want is full for the vehicle or passengers you are trying to book.
  • You are trying to book a ticket that has advance booking restrictions and the sailing has sold out of the ticket type.
  • If you’re trying to book through a special offer, the dates you are trying to book for may be excluded. Check the terms on the offer page to be sure.
  • You won’t be able to book a vehicle one way and a foot passenger the other on the same ticket. We can only book our tickets for vehicles or foot passengers, we can’t mix them up.
  • We may have taken the sailing off sale due to a cancellation.

If you’re still unsure visit one of our Ticket Offices or call our Contact Centre, we’ll be happy to answer your questions.

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Yes
4 people have found this useful so far!
Can children travel alone?

Children must be 12 or over to travel unaccompanied on our ferries and FastCats. If your child is under 12 then a responsible adult must be with them at all times.

We understand that sometimes you may need to drop younger children off or pick them up on the Island or mainland, so we offer an Escorted Child discount card.

Visit a Ticket Office to get a discount card and complete the application form. You’ll need to show the birth certificate of the child you travel with and provide a passport-sized photo for the accompanying adult.

Please read the rules on the form carefully to make sure it’s the right ticket for the journeys you make. Remember, you will need to be travelling with the child (either for your outward or return journey) and the discount can only be used to make a round trip on the next sailing.

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Yes
13 people have found this useful so far!

After booking and making changes

My ticket was booked through an agent or holiday partner, can I add my ticket to the app?

No, only tickets bought direct from us using your Wightlink account can be accessed on the app.

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3 people have found this useful so far!
Can I change my booking?

If you need to amend your sailing for any reason, it’s easy to do.

You can change your booking online up to an hour before your outward sailing time. Once the outward journey has been made you’ll need to contact us to make any changes to your return journey.

You can also use our Ticket Office or Contact Centre service if you prefer not to change your ticket online. To do this you’ll need to contact us at least an hour before your outward sailing. There is a £5.00 fee to change Economy tickets and no fee for standard tickets, foot passenger tickets or tickets that cannot be changed online.

If you change your sailing time or travel details then the new booking may cost more than your original ticket. Any increase in cost must be paid when you change your booking.

If you’ve booked your travel through a holiday provider, you must contact them directly to make any changes to your booking. However, if it is less than two hours till your sailing and your holiday provider is not available then we will do our best to help.

Any requested change is subject to space being available and the booking restrictions of your ticket.

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Will I get a refund if I cancel my booking?

Standard Tickets if cancelled up to 24 hours before the scheduled sailing time will be refunded less a £5.00 cancellation fee.

Our Economy Tickets and any Standard Tickets cancelled within 24hrs or tickets paid in full or in part with Tesco Clubcard Boost tokens are non-refundable.

Booking fees and amendment fees are non-refundable.

You can request your refund by completing our online form here or by contacting our Contact Centre with your Booking Reference Number.

Refunds can take up to 28 days to show on your bank statement.

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11 people have found this useful so far!
I’ve booked my travel with a holiday provider. Can you amend my booking?

You must contact your holiday provider direct to make amendments to your travel arrangements. They will then contact us to authorise the amendments. If the amendment is within 2 hours of your scheduled sailing time, and your holiday provider is not available, we will do our best to help you make any requested changes subject to availability and restrictions. If there are any additional costs, payment will be required in full when amending before the booking can be secured.

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17 people have found this useful so far!
I made a mistake with my online booking. What do I need to do?

Don’t worry! If you booked with us directly you can correct any errors by going online to ‘My Bookings’, select the correct booking and click ‘Modify’. Remember, changes to dates and times of bookings may be a higher price and you will need to pay any differences before the booking can be secured.

If you prefer, you can complete the Booking Enquiry Form or you can call our Contact Centre and let us sort it out for you.

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Yes
7 people have found this useful so far!
I’m bringing a different vehicle to the one I booked. What do I need to do?

Let us know. If your vehicle is a different size to the vehicle booked or you just need to change the registration number, you can amend the details online for free. If you call our Contact Centre or visit our Ticket Office we will be happy to amend the booking but there may be an amendment fee.

Remember to check your vehicle size as there may be additional costs. Visit our Vehicle Size guide for full details.

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74 people have found this useful so far!

Before making a booking

Do I still need a ticket when using the App?

With the App, you just need to show your boarding pass to board. You don’t need to get a printed ticket.

Did you find this useful?

Yes
8 people have found this useful so far!
Do you charge for children?

If infants aged 4 and under are travelling with you they travel for free but must be included on your ticket, we need to make sure we count everyone travelling! Children aged 5-15 years travel at the child rate.

Did you find this useful?

Yes
24 people have found this useful so far!
How can I book?

We offer several convenient ways for you to book a sailing with us.

You can book in advance online free of charge, or, for a £5.00 Booking Fee, for vehicles only, you can visit one of our Ticket Offices or call our Contact Centre.

If you decide to travel on a sailing within the hour (Go Show) our Ticket Office will charge a £10.00 Booking Fee for vehicles. Foot passengers and motorcycles will not be charged a Booking Fee. Don’t worry though, if you change your mind or we are unable to board you, a Go Show is fully refundable.

Did you find this useful?

Yes
28 people have found this useful so far!
Should I book in advance?

We always recommend you book in advance to ensure space on your chosen sailing. During holiday periods and festivals, it is essential. Also, the further in advance you book, the more likely you are to pay a lower price.

Did you find this useful?

Yes
43 people have found this useful so far!
How can I pay?

There are several ways to pay that make booking with us easy.

Online bookings can be paid for using PayPal and credit and debit cards. Our Ticket Offices will accept cash and credit and debit cards and if you call our Contact Centre to pay we will accept credit and debit cards.

If you want to pay in part or in full using Tesco Clubcard Boost tokens you can book online using the special link from Tesco or by following the Tesco link in our Offers & Discounts section. Simply add your code in at the payment stage when requested. Tesco Clubcard Boost tokens cannot be accepted in our Ticket Offices.

Did you find this useful?

Yes
17 people have found this useful so far!
What do you need to know about my vehicle when I’m booking?

It’s important we know your correct vehicle size and type when booking as it may affect the ticket price. The vehicle’s size is the true maximum length and height, including any tow-bars, overhanging items and roof loads (e.g. a top box or bicycles).

Take a look at our Vehicle Guides to see which vehicle type you should book.

Did you find this useful?

Yes
16 people have found this useful so far!
What if I don’t know my vehicle registration?

That’s OK. If you’re booking online just add TBC in the Vehicle Registration field. You can update the details free of charge online when you find out.

Did you find this useful?

Yes
29 people have found this useful so far!
Why are all the sailings showing as ‘unavailable’?

There could be several reasons for this. It could be:

  • The sailing you want is full for the vehicle or passengers you are trying to book.
  • You are trying to book a ticket that has advance booking restrictions and the sailing has sold out of the ticket type.
  • If you’re trying to book through a special offer, the dates you are trying to book for may be excluded. Check the terms on the offer page to be sure.
  • You won’t be able to book a vehicle one way and a foot passenger the other on the same ticket. We can only book our tickets for vehicles or foot passengers, we can’t mix them up.
  • We may have taken the sailing off sale due to a cancellation.

If you’re still unsure visit one of our Ticket Offices or call our Contact Centre, we’ll be happy to answer your questions.

Did you find this useful?

Yes
4 people have found this useful so far!
Can children travel alone?

Children must be 12 or over to travel unaccompanied on our ferries and FastCats. If your child is under 12 then a responsible adult must be with them at all times.

We understand that sometimes you may need to drop younger children off or pick them up on the Island or mainland, so we offer an Escorted Child discount card.

Visit a Ticket Office to get a discount card and complete the application form. You’ll need to show the birth certificate of the child you travel with and provide a passport-sized photo for the accompanying adult.

Please read the rules on the form carefully to make sure it’s the right ticket for the journeys you make. Remember, you will need to be travelling with the child (either for your outward or return journey) and the discount can only be used to make a round trip on the next sailing.

Did you find this useful?

Yes
13 people have found this useful so far!

Find out the size of your vehicle by entering your registration number

At this time, this feature is only available for cars and vans

Registration number

E.g CU57ABC
Without any roofboxes, towbars, bicycle racks or trailers your vehicle should be:
Vehicle length

Vehicle height

Please note: vehicle size data is taken from a third party database and is provided here as a guide. As some vehicles may vary from the designed specifications, please ensure that the measurements are correct before booking.

Wrong details? Please click here to enter your vehicle sizes manually

Your vehicle registration number could not be found

Choose your vehicle size manually here, you can find your vehicle height and width at Parkers.

Without any roofboxes, towbars, bicycle racks or trailers your vehicle should be:
Vehicle length

Vehicle height

Please note: vehicle size data is taken from a third party database and is provided here as a guide. As some vehicles may vary from the designed specifications, please ensure that the measurements are correct before booking.

Wrong details? Please click here to enter your vehicle sizes manually

Is there anything on your vehicle which makes it longer or higher than the dimensions shown here, such as a bike rack, towbar or roof box, but excluding a trailer or caravan?

Does your vehicle have a trailer or caravan?

Please select which type of vehicle you have

Below you will find all other vehicle types with some information around their size.
We recommend that you measure your vehicle before booking

Dangerous goods (including compressed gas etc. used for medical purposes) must be declared at least 24 hours before travel.

Camping gas canisters must be declared when you arrive at the port.

Please measure your motorcycle from your front wheel to the rear of your bike, including any extras which make the vehicle longer or taller such as a bike rack, towbar or roof box, but excluding a trailer or caravan.
Please measure your vehicle from your front bumper to the rear of your car, and from the bottom of your tyres to the roof of your car, including any extras which make the vehicle longer or taller such as a bike rack, towbar or roof box, but excluding a trailer or caravan.

What is the length and height of the vehicle?

Does your vehicle have a trailer or caravan?

This information will be added to your booking