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20% off early summer day trips

20% off early summer day trips

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Technical questions and issues

No. We do not record your payment details in our booking system or record them when you call our Contact Centre.

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You can clear previous data by going to your phone’s settings app and choosing Apps > Application List > Wightlink > Storage and clicking Clear Data.

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The ease with which the scanner can detect the QR Code is related to the brightness of the screen. If you’re having difficulty, increase the brightness to the maximum. On Android, the app should automatically increase the brightness when the QR code is displayed.  To increase the brightness:

  • Swipe down from the top of the screen on an Android phone and slide the brightness slider to the right.
  • Swipe up from the bottom of the screen on an iPhone and slide the brightness slider to the right.
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Check the customer ID is the same. If it is not, contact us to get your accounts merged.

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You can call our Contact Centre and ask our staff to send your booking confirmation to your mobile phone if you prefer. Then when you arrive at the terminal, just show the screen to the check in staff.

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Check the email address you’re logging in with first. Did you register with another or previous email address? Remember, if you’re a Multilink Pass holder you must log in with the email address used to purchase the pass originally. As two people can register on a pass this may be someone else’s account.

Check your password next. If you want to, you can reset this by entering your email address only and then clicking on ‘Reset Password’. You’ll be emailed a link that lets you change the password.

If you’re a Multilink Pass holder or Season Ticket holder and you’re not sure you have an online account set-up yet you can complete the Set up your Multilink and Season Ticket online application form and we can check your account and get you started.

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Find out the size of your vehicle by entering your registration number

At this time, this feature is only available for cars and vans

Registration number

E.g CU57ABC
Without any roofboxes, towbars, bicycle racks or trailers your vehicle should be:
Vehicle length

Vehicle height

Please note: vehicle size data is taken from a third party database and is provided here as a guide. As some vehicles may vary from the designed specifications, please ensure that the measurements are correct before booking.

Wrong details? Please click here to enter your vehicle sizes manually

Your vehicle registration number could not be found

Choose your vehicle size manually here, you can find your vehicle height and width at Parkers.

Without any roofboxes, towbars, bicycle racks or trailers your vehicle should be:
Vehicle length

Vehicle height

Please note: vehicle size data is taken from a third party database and is provided here as a guide. As some vehicles may vary from the designed specifications, please ensure that the measurements are correct before booking.

Wrong details? Please click here to enter your vehicle sizes manually

Is there anything on your vehicle which makes it longer or higher than the dimensions shown here, such as a bike rack, towbar or roof box, but excluding a trailer or caravan?

Does your vehicle have a trailer or caravan?

Please select which type of vehicle you have

Below you will find all other vehicle types with some information around their size.
We recommend that you measure your vehicle before booking

Dangerous goods (including compressed gas etc. used for medical purposes) must be declared at least 24 hours before travel.

Camping gas canisters must be declared when you arrive at the port.

Please measure your motorcycle from your front wheel to the rear of your bike, including any extras which make the vehicle longer or taller such as a bike rack, towbar or roof box, but excluding a trailer or caravan.
Please measure your vehicle from your front bumper to the rear of your car, and from the bottom of your tyres to the roof of your car, including any extras which make the vehicle longer or taller such as a bike rack, towbar or roof box, but excluding a trailer or caravan.

What is the length and height of the vehicle?

Does your vehicle have a trailer or caravan?

This information will be added to your booking