Wightlink App

Click ‘notification signup’ in the App menu, there you can choose which route(s) you’d like to get notification about.

Did you find this useful?

Yes
3 people have found this useful so far!
Link to this FAQ

Pull down on the screen to refresh your bookings. Check it’s attached to the same customer ID you are using in the App. If you have multiple customer IDs, contact use here and we’ll merge them for you. You can only view tickets attached to your customer ID for the next 120 days.

Did you find this useful?

Yes
Be the first to give feedback!
Link to this FAQ

If you have a credit account with us you won’t be able to add it to the app at the moment. You can still add your cash or personal account if you have one.

Did you find this useful?

Yes
1 person has found this useful so far!
Link to this FAQ

Not at the moment. To receive the Blue Badge discount, you need to book on our website using the Blue Badge link. However, you can still add your booking to the app when you’ve made it to make your journey easier. You can make your Blue Badge booking by clicking here.

Did you find this useful?

Yes
2 people have found this useful so far!
Link to this FAQ

Complete the app feedback form in the app itself that will go direct to our techie team.

Did you find this useful?

Yes
Be the first to give feedback!
Link to this FAQ

You can clear previous data by going to your phone’s settings app and choosing Apps > Application List > Wightlink > Storage and clicking Clear Data.

Did you find this useful?

Yes
Be the first to give feedback!
Link to this FAQ

The ease with which the scanner can detect the QR Code is related to the brightness of the screen. If you’re having difficulty, increase the brightness to the maximum. On Android, the app should automatically increase the brightness when the QR code is displayed.  To increase the brightness:

  • Swipe down from the top of the screen on an Android phone and slide the brightness slider to the right.
  • Swipe up from the bottom of the screen on an iPhone and slide the brightness slider to the right.
Did you find this useful?

Yes
1 person has found this useful so far!
Link to this FAQ

Go to Notifications Signup and click the unsubscribe button.

Did you find this useful?

Yes
2 people have found this useful so far!
Link to this FAQ

Go to Notifications Signup on the menu and choose the route you want to sign up for.

Did you find this useful?

Yes
1 person has found this useful so far!
Link to this FAQ

No, sorry, the app is available for Android and iOS only.

Did you find this useful?

Yes
1 person has found this useful so far!
Link to this FAQ

Check the customer ID is the same. If it is not, contact us to get your accounts merged.

Did you find this useful?

Yes
Be the first to give feedback!
Link to this FAQ

Yes. if it’s attached to your customer account you’ll see a Ticket Pass option in the menu when you log in.

Did you find this useful?

Yes
Be the first to give feedback!
Link to this FAQ

If you are the account owner and have online access to your account, then yes. We do not support ‘cloning’ or adding the pass to other peoples’ apps at the moment.

Did you find this useful?

Yes
Be the first to give feedback!
Link to this FAQ

We may ask you to show some form of official photo ID when you use the season ticket. Photo driving licence, Passport or HM forces ID cards are accepted as proof of ID, along with a Wightlink Photo ID card which is available from Wightlink Ticket Offices on production of a passport sized photograph.

Did you find this useful?

Yes
Be the first to give feedback!
Link to this FAQ

Yes. if it’s attached to your customer account you’ll see a Ticket Pass option in the menu when you log in.

Did you find this useful?

Yes
Be the first to give feedback!
Link to this FAQ

While many of the functions in the app do require you to be online, others don’t. Without an internet connection you can view passes and bookings that were downloaded whilst you had a connection and show your QR code for check-in.

To login, update your account, view timetables, service status, next departure, make new bookings or download new bookings to the app you will need a working internet connection.

Did you find this useful?

Yes
1 person has found this useful so far!
Link to this FAQ

Yes, you can book inside the app using our mobile website. When you go back to the app and pull down the screen to refresh, the booking will be downloaded to the app.

Did you find this useful?

Yes
1 person has found this useful so far!
Link to this FAQ

No, only tickets bought direct from us using your Wightlink account can be accessed on the app.

Did you find this useful?

Yes
10 people have found this useful so far!
Link to this FAQ

The Wightlink App makes it easier for you to access your bookings, travel passes and provides real time service information on the go.

Did you find this useful?

Yes
3 people have found this useful so far!
Link to this FAQ

Find out the size of your vehicle by entering your registration number

At this time, this feature is only available for cars and vans

Registration number

E.g CU57ABC
Without any roofboxes, towbars, bicycle racks or trailers your vehicle should be:
Vehicle length

Vehicle height

Please note: vehicle size data is taken from a third party database and is provided here as a guide. As some vehicles may vary from the designed specifications, please ensure that the measurements are correct before booking.

Wrong details? Please click here to enter your vehicle sizes manually

Your vehicle registration number could not be found

Choose your vehicle size manually here, you can find your vehicle height and width at Parkers.

Without any roofboxes, towbars, bicycle racks or trailers your vehicle should be:
Vehicle length

Vehicle height

Please note: vehicle size data is taken from a third party database and is provided here as a guide. As some vehicles may vary from the designed specifications, please ensure that the measurements are correct before booking.

Wrong details? Please click here to enter your vehicle sizes manually

Is there anything on your vehicle which makes it longer or higher than the dimensions shown here, such as a bike rack, towbar or roof box, but excluding a trailer or caravan?

Does your vehicle have a trailer or caravan?

Please select which type of vehicle you have

Below you will find all other vehicle types with some information around their size.
We recommend that you measure your vehicle before booking

Dangerous goods (including compressed gas etc. used for medical purposes) must be declared at least 24 hours before travel.

Camping gas canisters must be declared when you arrive at the port.

Please measure your motorcycle from your front wheel to the rear of your bike, including any extras which make the vehicle longer or taller such as a bike rack, towbar or roof box, but excluding a trailer or caravan.
Please measure your vehicle from your front bumper to the rear of your car, and from the bottom of your tyres to the roof of your car, including any extras which make the vehicle longer or taller such as a bike rack, towbar or roof box, but excluding a trailer or caravan.

What is the length and height of the vehicle?

Does your vehicle have a trailer or caravan?

This information will be added to your booking