First try pulling down from the top to refresh your bookings. If it still does not appear check the customer ID is the same (you can find this in ‘My Account’ on the app and on the front of your pass). If it is not, contact us here to get your accounts and bookings linked.
If you have a credit account with us you won’t be able to add it to the app at the moment. You can still add your cash or personal account if you have one.
Yes, you can. If you have a promotion code you can simply add the code on the Your Details page.
Not at the moment. To use your tokens, you need to follow the booking process in the email with your codes from Tesco, or you can click here to use the link on our website. However, you can still add your booking to the app when you’ve made it to make your journey easier.
Not at the moment. To receive the Blue Badge discount, you need to book on our website using the Blue Badge link. However, you can still add your booking to the app when you’ve made it to make your journey easier. You can make your Blue Badge booking by clicking here.
Complete the app feedback form in the app itself that will go direct to our techie team.
You can clear previous data by going to your phone’s settings app and choosing Apps > Application List > Wightlink > Storage and clicking Clear Data.
The ease with which the scanner can detect the QR Code is related to the brightness of the screen. If you’re having difficulty, increase the brightness to the maximum. On Android, the app should automatically increase the brightness when the QR code is displayed. To increase the brightness:
Go to Notifications Signup and click the unsubscribe button.
Go to Notifications Signup on the menu and choose the route you want to sign up for.
No, sorry, the app is available for Android and iOS only.
Check the customer ID is the same. If it is not, contact us to get your accounts merged.
If you are the account owner and have online access to your account, then yes. We do not support ‘cloning’ or adding the pass to other peoples’ apps at the moment.
We may ask you to show some form of official photo ID when you use the season ticket. Photo driving licence, Passport or HM forces ID cards are accepted as proof of ID, along with a Wightlink Photo ID card which is available from Wightlink Ticket Offices on production of a passport sized photograph.
While many of the functions in the app do require you to be online, others don’t. Without an internet connection you can view passes and bookings that were downloaded whilst you had a connection and show your QR code for check-in.
To login, update your account, view timetables, service status, next departure, make new bookings or download new bookings to the app you will need a working internet connection.
Yes, you can book inside the app using our mobile website. When you go back to the app and pull down the screen to refresh, the booking will be downloaded to the app.
Pull down on the screen to refresh bookings. Check it’s attached to same customer ID you are using in the app. You can only view tickets attached to your customer ID. If you have multiple customer IDs contact us and we’ll merge them for you.
No, only tickets bought direct from us using your Wightlink account can be accessed on the app.
The Wightlink App makes it easier for you to access your bookings, travel passes and provides real time service information on the go.
At this time, this feature is only available for cars and vans
Please note: vehicle size data is taken from a third party database and is provided here as a guide. As some vehicles may vary from the designed specifications, please ensure that the measurements are correct before booking.Wrong details? Please click here to enter your vehicle sizes manually
Below you will find all other vehicle types with some information around their size.
We recommend that you measure your vehicle before booking