https://www.wightlink.co.uk/ (Website) and the Wightlink App (APP) is brought to you by Wightlink Limited, a company incorporated and registered in England and Wales under company number 01059267 whose registered office address is Gunwharf Terminal, Gunwharf Road, Portsmouth, Hampshire, PO1 2LA.
For the purposes of the General Data Protection Regulation and all other relevant legislation, Wightlink Limited (‘we’ or ‘us’) is the ‘data controller’ (i.e. the company who is responsible for, and controls the processing of, your personal data).
Information that you provide
Personal information about you (such as your name, email address, phone number) will be obtained, whenever you complete forms, create an account or make a booking with us.
We will also obtain personal information you provide when you send feedback, contact us for any reason and by any medium, sign up to a service, share information via the Website’s and App’s social media functions, enter a competition, complete a survey or report a problem with the Website or App. Additionally, we will take payment details when you purchase tickets, for example when you use a ticket machine or pay via the Website.
We may ask you to provide sensitive personal data from time to time. If such data is requested, you will be given additional information as to why the sensitive personal data is being requested and how it will be used.
We may retain a record of any contact you make with us.
If you give us information on behalf of someone else, you confirm that the other person has appointed you to act on his/her behalf and has agreed that you can:
Occasionally we may receive information about you from other sources (such as credit reference agencies), which will be added to the information already held about you in order for us to help supply our services and products to you.
Device information: We may also collect information about your device each time you use the Website or the App. For example, we may collect information on the type of mobile device, laptop or computer that you are using and its unique device identifier (for example, the IMEI number, IP address or the MAC address of the device’s wireless network interface).
Information on your device: We may also collect information which is stored on your device each time you use the Website or App. For example, we may collect contact information, login information and friends lists with your prior consent.
Location data: We may also collect information to determine your location using GPS technology or such other location tracking software we may use from time to time. Some of the features of the Website and App may require access to such location data to work. If you would like to use any such feature, you will be asked to consent to provide such location information. You can withdraw your consent to providing this information at any time by emailing us at firstname.lastname@example.org or contacting us via the contact details at the bottom of this policy.
We will use your personal data for the following purposes:
Under laws that are designed to protect your personal data, we need to have what is called a lawful basis or ground each time we use, share or otherwise process your personal data.
We may also need to process your personal data to comply with any legal obligations which may be applicable. Likewise, we may process your personal data where this is in the public interest or it is to protect your vital interests, but this will only be in rare circumstances.
In most cases, our processing of your personal data is necessary for the performance of our services to you.
Certain uses of your personal data, or other processing activities, may not be strictly necessary to perform our services to you, however, they may be necessary for the purposes of our legitimate interests or the legitimate interests of a third party. They may also be in your interests.
When we say “legitimate interests”, we mean our (or a third party’s) interests in enabling us to provide our services to you as efficiently and securely as possible. For example, we may choose to use a third party to store your personal data; we may do this in part because our use of that service means that your personal data is more secure.
If you have provided your consent to receive news, special offers or promotions from us, we may contact you by mail, telephone, sms, text/picture/video message, email, about products, services, promotions, special offers and charitable causes that may be of interest to you.
We may share your personal data with organisations who are our business partners and they may contact you (unless you have asked us or them not to do so) by mail, telephone, sms, text/picture/video message, email, about products, services, promotions, special offers and charitable causes that may be of interest to you. If you prefer not to receive any further direct marketing communications from us or our business partners, you can opt out at any time. See further ‘Your rights’, below.
Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others via our Website and/or App. We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women on the Isle of Wight).
We may disclose your personal data to:
We will use technical and organisational measures to safeguard your personal data, for example:
While we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet.
We will make reasonable efforts to ensure that your data is not transferred outside the European Economic Area (EEA). Where we use data servers that may transfer data out of the EEA we will take steps to ensure adequate protections are in place to ensure the security of your information and give you remedies in the unlikely event of a security breach.
All information you provide to us is stored with secure data processors for the purposes of storing your data, accounting purposes and social media purposes for example. A copy of your information is also stored securely on our internal server and computers where access is restricted.
Please note that we review all processors we utilise and ensure that there are adequate safeguards in place to protect your personal data, such as adherence to binding corporate rules or compliance with the EU-US Privacy Shield Framework, which is a mechanism that ensures compliance with EU data protection requirements when transferring personal data from the European Union to the United States. You can learn more about Privacy Shield here: https://www.privacyshield.gov/welcome
While we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us using our contact details at the bottom of this policy.
If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
We may monitor and record communications with you (such as emails) for the purpose of quality assurance, training, fraud prevention and compliance.
To assert any of your rights set out above, you should send your request in writing to us using our email: email@example.com.
You will need to provide proof of identity and address (e.g. a copy of your driving licence or passport, and a recent utility or credit card bill); and specify the personal data you want access to, to be amended or be removed.
We will store your data for as long as necessary for the purpose of processing. The data may be deleted in the following circumstances:
Wightlink Limited offers services to individuals over the age of 12. If you are aged 16 or under, please get your parent/guardian’s permission before you provide any personal information to us. In using our services, you confirm that you have read and consented to this Policy and verify that you are over the age of 16 or have received the permission of a parent or guardian to do so.
We work with third-party suppliers who may also set cookies on the Website which, for example, we may use to display video content. These third-party suppliers are responsible for the cookies they set on our Website. If you want further information, please go to the website for the relevant third party. You will find additional information in the table below.
The cookies that we utilise on our Website are placed to fulfil such functions as allowing visitors to share content with a range of networking and sharing platforms, analysing how you use the Website and giving you a better more personalised experience.
Our Website uses the following cookies:
Some of the cookies we utilise on our website include:
|Cookie name||Cookie description|
|_WLCCHK||This cookie is part of the Wightlink booking solution|
|PHPSESSID||Part of the Wightlink booking solution. This cookie stores a user’s shopping basket|
|com.silverpop.iMAWebCookie||The Unique Identifier for the visitor. Used to pass individual identity to Engage along with specific actions|
|com.silverpop.iMA.page_visit||One “per session” cookie created for each page visited in the session. Used to distinguish the first visit to a webpage by an individual from subsequent visits|
|com.silverpop.iMA.session||The Unique Identifier for the current browsing session. Used to associate a series of individual events to a single functional browsing session|
|com.silverpop.iMA.mid – mailing id||Session cookie containing the mailing_id of the mailing that generated the visit|
|com.silverpop.iMA.uid – recipient id||Session cookie containing the recipient_id of the mailing that generated the visit|
|com.silverpop.iMA.jid – job id||Session cookie containing the job_id of the mailing that generated the visit|
|com.silverpop.iMA.rid – report id||Session cookie containing the report_id of the mailing that generated the visit|
|ASP.NET_SessionId||WordPress session cookie|
|FirstTimeVisitor & welcomepopup||First-time visitors cookie – receives pop-up to determine the site view preference|
|icl_current_language||Determines Mainland or Island site viewing experience|
|_utma _utmb, _utmc, _utmz & _ga, _gat_*||Google Analytics cookies for tracking site usage|
|wordpress_test_cookie||Tests whether or not the browser has cookies enabled|
|wp-settings-1 & wp-settings-time-1||These cookies are added by the site software automatically and do not have any impact on your user experience. They contain some information about your general geographical location|
|DoubleClick||Google Analytics Advertiser Features cookies which allows tracking of demographic and interests data|
If you do not want to accept cookies, you can change your browser settings so that cookies are not accepted. If you do this, please be aware that you may lose some of the functionality of the Website. For further information about cookies and how to disable them please go to: www.aboutcookies.org or www.allaboutcookies.org.
We welcome your feedback and questions. If you wish to contact us or our Data Protection Officer, please email us at firstname.lastname@example.org specifying that the communication is for the Data Protection Officer. You can also write to us Wightlink Ltd, PO Box 59, Portsmouth, PO1 2XB.
We may change this Policy from time to time. You should check this policy frequently to ensure you are aware of the most recent version that will apply each time you use the Website.
The Data Protection Supervisory Authority in the UK is the Information Commissioners Office. Should you have any complaints about the way we handle your data, you may direct them to the ICO. More information on the ICO can be found on their website here: https://ico.org.uk.
At this time, this feature is only available for cars and vans
Please note: vehicle size data is taken from a third party database and is provided here as a guide. As some vehicles may vary from the designed specifications, please ensure that the measurements are correct before booking.Wrong details? Please click here to enter your vehicle sizes manually
Below you will find all other vehicle types with some information around their size.
We recommend that you measure your vehicle before booking