For the purposes of the General Data Protection Regulation and all other relevant legislation, Wightlink Limited (‘we’ or ‘us’) is the ‘data controller’ (i.e. the company who is responsible for, and controls the processing of, your personal data).
https://www.wightlink.co.uk/ (Website) and the Wightlink App (APP) is brought to you by Wightlink Limited, a company incorporated and registered in England and Wales under company number 01059267 whose registered office address is Gunwharf Terminal, Gunwharf Road, Portsmouth, Hampshire, PO1 2LA.
Information that you provide
Personal information about you will be obtained, whenever you complete forms, create an account or make a booking with us.
We will also obtain personal information you provide when you send feedback, contact us for any reason and by any medium, sign up to a service, share information via the Website’s and App’s social media functions, enter a competition, complete a survey or report a problem with the Website or App. Additionally, we will take payment details when you purchase tickets, for example when you use a ticket machine or pay via the Website.
We may collect, store or process data that is labelled as sensitive under the General Data Protection Regulation 2018 (‘GDPR’) from time to time. If such data is requested, you will be given additional information as to why the sensitive personal data is being requested and how it will be used.
We may retain a record of any contact you make with us.
The personal information we collect about you includes, but is not limited to:
Personal information about other individuals
If you give us information on behalf of someone else, you confirm that the other person has appointed you to act on his/her behalf and has agreed that you can:
Information from third parties
Occasionally we may receive information about you from other sources (such as credit reference agencies), which will be added to the information already held about you in order for us to help supply our services and products to you.
Information that will be collected automatically
Device information: We may also collect information about your device each time you use the Website or the App. For example, we may collect information on the type of mobile device, laptop or computer that you are using and its unique device identifier (for example, the IMEI number, IP address or the MAC address of the device’s wireless network interface).
Information on your device: We may also collect information which is stored on your device each time you use the Website or App. For example, we may collect contact information, login information and friends lists with your prior consent.
Location data: We may also collect information to determine your location using GPS technology or such other location tracking software we may use from time to time. Some of the features of the Website and App may require access to such location data to work. If you would like to use any such feature, you will be asked to consent to provide such location information. You can withdraw your consent to providing this information at any time by emailing us at firstname.lastname@example.org or contacting us via the contact details at the bottom of this policy.
CCTV and ANPR: When you pass through Wightlink Ferry Ports we will collect static or moving imagery via our CCTV and ANPR systems. Wightlink collects imagery via cameras located throughout the Wightlink owned car parks, customer areas (inside and on the perimeter of Wightlink owned premises), onboard our ferries, and public areas surrounding our premises.
Wightlink may use CCTV and ANPR imagery for a number of purposes including but not limited to the following:
Under data protection law, we can only use your personal information if we have a proper reason for doing so, e.g.:
A legitimate interest is when we have a business or commercial reason to use your information, so long as this is not overridden by your own rights and interests.
The table below explains what we use (process) your personal information for and our reasons for doing so:
|What we use your personal information for||Our reasons|
|To help identify you and any accounts you hold with Wightlink;||For the performance of our contract with you or to take steps at your request before entering into a contract.|
|Administration;||For our legitimate interests, i.e. following internal processes.|
|Research, statistical analysis and behavioural analysis;||For our legitimate interests.|
|Customer profiling and analysing your purchasing preferences;||For our legitimate interests, i.e. providing the best service to you.|
|Marketing – see ‘Marketing’ below;||We have a legitimate interest in processing your personal information for promotional purposes. However, where consent is needed, we will ask for this consent separately and clearly. See more below.|
|Fraud prevention and detection;||To comply with our legal and regulatory obligations.|
|Billing and order fulfilment for purchases and bookings made, whether through the Website, ticketing machines, App or ticket office for example;||For the performance of our contract with you or to take steps at your request before entering into a contract.|
|Credit scoring and credit checking;||For the performance of our contract with you or to take steps at your request before entering into a contract.|
|Customising the Website and App and their content to your particular preferences;||For our legitimate interests, i.e. providing the best service to you.|
|To notify you of any changes to the Website, App or to our services or products that my affect you;||For our legitimate interests, i.e. providing the best service to you.|
|Improving our services and products;||For our legitimate interests, i.e. providing the best service to you.|
What is our lawful basis for using your personal data?
Under data protection legislation, we can only use your personal information if we have a proper reason for doing so, e.g.:
In most cases, our processing of your personal data is necessary for the performance of our services to you.
When we say “legitimate interests”, we mean our (or a third party’s) interests in enabling us to provide our services to you as efficiently and securely as possible. For example, we may choose to use a third party to store your personal data; we may do this in part because our use of that service means that your personal data is more secure.
We may disclose your personal data to:
We only allow our service providers to handle your personal information if we are satisfied they take appropriate measures to protect your personal information. We also impose contractual obligations on service providers relating to ensure they can only use your personal information to provide services to us and to you. We may also share personal information with external auditors, e.g. in relation to ISO accreditation and the audit of our accounts.
We have appropriate security measures in place to prevent personal information from being accidentally lost or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality. We also confirm that your data will be stored on secure servers.
Whilst we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet.
If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
We may use your personal information to send you updates (by email, text message, telephone or post) about our services, including exclusive offers, promotions or new services.
We have a legitimate interest in processing your personal information for promotional purposes. This means we do not usually need your consent to send you promotional communications. However, where consent is needed, we will ask for this consent separately and clearly.
We will always treat your personal information with the utmost respect and never share it with other organisations outside the Wightlink group for marketing purposes unless we have your express permission to do so.
In relation to our advertisers and advertising networks that require the data to select and serve relevant adverts to you and others via our Website and/or App, we do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women on the Isle of Wight).
We will make reasonable efforts to ensure that your data is not transferred outside the European Economic Area (EEA). Where we use data servers that may transfer data out of the EEA we will take steps to ensure adequate protections are in place to ensure the security of your information and give you remedies in the unlikely event of a security breach.
All information you provide to us is stored with secure data processors for the purposes of storing your data, accounting purposes and social media purposes for example. A copy of your information is also stored securely on our internal server and computers where access is restricted.
Please note that we review all processors we utilise and ensure that there are adequate safeguards in place to protect your personal data, such as adherence to binding corporate rules or compliance with the EU-US Privacy Shield Framework, which is a mechanism that ensures compliance with EU data protection requirements when transferring personal data from the European Union to the United States. You can learn more about Privacy Shield here: https://www.privacyshield.gov/welcome
While we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us using our contact details at the bottom of this policy.
We may monitor and record communications with you (such as emails) for the purpose of quality assurance, training, fraud prevention and compliance.
Under the General Data Protection Regulations (GDPR), you have the following rights:
To assert any of your rights set out above, you should send your request in writing to us using our email: email@example.com.
You will need to provide proof of identity and address (e.g. a copy of your driving licence or passport, and a recent utility or credit card bill); and specify the personal data you want access to, to be amended or be removed.
We will keep your personal information while you have an account with us or we are providing services to you. Thereafter, we will keep your personal information for as long as is necessary:
We will not retain your personal information for longer than necessary for the purposes set out in this policy. Different retention periods apply for different types of personal information.
When it is no longer necessary to retain your personal information, we will delete or anonymise it.
Wightlink Limited offers services to individuals over the age of 12. If you are aged 16 or under, please get your parent/guardian’s permission before you provide any personal information to us. In using our services, you confirm that you have read and consented to this Policy and verify that you are over the age of 16 or have received the permission of a parent or guardian to do so.
We work with third-party suppliers who may also set cookies on the Website which, for example, we may use to display video content. These third-party suppliers are responsible for the cookies they set on our Website. If you want further information, please go to the website for the relevant third party. You will find additional information in the table below.
The cookies that we utilise on our Website are placed to fulfil such functions as allowing you to keep purchases within your basket, analysing how you use the Website and giving you a better, more personalised experience.
Our Website uses the following cookies:
Here is the entire list of cookies we utilise on our Website:
|__cfduid||addtoany.com||Used by the content network, Cloudflare, to identify trusted web traffic||One year||HTTP|
|selectedLiveDepartureRoute||wightlink.co.uk, book.wightlink.co.uk||Records the seletced route||One year||HTTP|
|CookieConsent (x2)||wightlink.co.uk, book.wightlink.co.uk||Stores the user’s cookie consent state for the current domain||One year||HTTP|
|wl_discounts_filteredby||wightlink.co.uk||Records the selected discount filters||Session||HTTP|
|__cfduid||crazyegg.com||Used by the content network, Cloudflare, to identify trusted web traffic||One year||HTTP|
|PHPSESSID||book.wightlink.co.uk||Preserves user session state across page requests||Session||HTTP|
|_icl_current_language||wightlink.co.uk||Saves the user’s preferred language on the website||One day||HTTP|
|si-bookingform__timing-phase-2||wightlink.co.uk, book.wightlink.co.uk||Records session duration for multivariate testing||Session||HTTP|
|_dc_gtm_UA-# (x2)||wightlink.co.uk, book.wightlink.co.uk||Used by Google Tag Manager to control the loading of a Google Analytics script tag.||One day||HTTP|
|_ga (x2)||wightlink.co.uk, book.wightlink.co.uk||Registers a unique ID that is used to generate statistical data on how the visitor uses the website||Two years||HTTP|
|_gat (x2)||wightlink.co.uk, book.wightlink.co.uk||Used by Google Analytics to throttle request rate||One day||HTTP|
|_gid (x2)||wightlink.co.uk, book.wightlink.co.uk||Registers a unique ID that is used to generate statistical data on how the visitor uses the website||One day||HTTP|
|_hjid||wightlink.co.uk||Sets a unique ID for the session. This allows the website to obtain data on visitor behaviour for statistical purposes||One year||HTTP|
|_hjid (x2)||wightlink.co.uk, book.wightlink.co.uk||Sets a unique ID for the session. This allows the website to obtain data on visitor behaviour for statistical purposes||Persistent||HTML|
|collect||google-analytics.com||Used to send data to Google Analytics about the visitor’s device and behavior. Tracks the visitor across devices and marketing channels||Session||Pixel|
|cusid||analytics-eu.clickdimensions.com||This cookie is used to identify the frequency of visits and how long the visitor is on the website.||One day||HTTP|
|uvc||addtoany.com||Updates the counter for the website’s social sharing features||One day||HTTP|
|_fbp||wightlink.co.uk||Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers||Three months||HTTP|
|_gcl_au||wightlink.co.uk||Used by Google AdSense for experimenting with advertisement efficiency across websites using their services||Three months||HTTP|
|_hjIncludedInSample (x2)||wightlink.co.uk, book.wightlink.co.uk||Determines if the user’s navigation should be registered in a certain statistical place holder||Session||HTTP|
|_ir||pinterest.com||Collects information on visitor behaviour on multiple websites. This information is used on the website, in order to optimise the relevance of advertisement.||One day||HTTP|
|ads/ga-audiences||google.com||Used by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitor’s online behaviour across websites||Session||Pixel|
|fr||facebook.com||Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers||Three months||HTTP|
|GPS||youtube.com||Registers a unique ID on mobile devices to enable tracking based on geographical GPS location||One day||HTTP|
|IDE||doubleclick.net||Used by Google DoubleClick to register and report the website user’s actions after viewing or clicking one of the advertiser’s ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user||One year||HTTP|
|MUID||bing.com||Used widely by Microsoft as a unique user ID. The cookie enables user tracking by synchronising the ID across many Microsoft domains||One year||HTTP|
|MUIDB||bing.com||Registers data on visitors from multiple visits and on multiple websites. This information is used to measure the efficiency of advertisement on websites||One year||HTTP|
|PREF||youtube.com||Registers a unique ID that is used by Google to keep statistics of how the visitor uses YouTube videos across different websites||Eight months||HTTP|
|test_cookie||doubleclick.net||Used to check if the user’s browser supports cookies||One day||HTTP|
|tr||facebook.com||Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers||Session||Pixel|
|UTM_SOURCE||wightlink.co.uk||Determines how the visitor accessed the website – This information is used by the website operator in order to determine the efficiency of their marketing efforts||One year||HTTP|
|VISITOR_INFO1_LIVE||youtube.com||Tries to estimate the users’ bandwidth on pages with integrated YouTube videos||179 days||HTTP|
|vuid||vimeo.com||Collects data on the user’s visits to the website, such as which pages have been read||Two years||HTTP|
|YSC||youtube.com||Registers a unique ID to keep statistics of what videos from YouTube the user has seen||Session||HTTP|
|yt-remote-cast-installed||youtube.com||Stores the user’s video player preferences using embedded YouTube video||Session||HTML|
|yt-remote-connected-devices||youtube.com||Stores the user’s video player preferences using embedded YouTube video||Persistent||HTML|
|yt-remote-device-id||youtube.com||Stores the user’s video player preferences using embedded YouTube video||Persistent||HTML|
|yt-remote-fast-check-period||youtube.com||Stores the user’s video player preferences using embedded YouTube video||Session||HTML|
|yt-remote-session-app||youtube.com||Stores the user’s video player preferences using embedded YouTube video||Session||HTML|
|yt-remote-session-name||youtube.com||Stores the user’s video player preferences using embedded YouTube video||Session||HTML|
|weather_session||wightlink.co.uk, book.wightlink.co.uk||Unclassified||One day||HTTP|
How to turn off cookies
If you do not want to accept cookies, you can change your browser settings so that cookies are not accepted. If you do this, please be aware that you may lose some of the functionality of the Website. For further information about cookies and how to disable them please go to: www.aboutcookies.org or www.allaboutcookies.org.
This Policy was last updated on 3 June 2019.
We may change this Policy from time to time. You should check this policy frequently to ensure you are aware of the most recent version that will apply each time you use the Website.
We welcome your feedback and questions. If you wish to contact us or our Data Protection Officer, please email us at firstname.lastname@example.org specifying that the communication is for the Data Protection Officer. You can also write to us Wightlink Ltd, PO Box 59, Portsmouth, PO1 2XB.
The Data Protection Supervisory Authority in the UK is the Information Commissioners Office. Should you have any complaints about the way we handle your data, you may direct them to the ICO. More information on the ICO can be found on their website here: https://ico.org.uk.
At this time, this feature is only available for cars and vans
Please note: vehicle size data is taken from a third party database and is provided here as a guide. As some vehicles may vary from the designed specifications, please ensure that the measurements are correct before booking.Wrong details? Please click here to enter your vehicle sizes manually
Below you will find all other vehicle types with some information around their size.
We recommend that you measure your vehicle before booking