Portsmouth Harbour Boarding and Disembarking - Changes to travel

The ongoing essential maintenance of the gangway and berth improvements at our Portsmouth Harbour port means there is a change to the way customers will board and disembark the FastCat.

Instead of using our usual ‘North End’ gangway to get on and off the FastCat, customers will use our ‘South End’ gangway at the opposite end of the port instead.

We know how important accessibility is to our customers. Recently, we trialled allowing bikes, pushchairs, and prams during favourable tidal conditions. However, with unpredictable weather, we’ve reviewed safety procedures with our health and safety team and vessel Captains.

From Wednesday, 18 March to Monday, 30 March 2026 the following adjustments will be in place:

  • Passengers with accessible travel needs: While these works are underway, we’re unfortunately unable to accommodate passengers with accessible travel needs. Our Portsmouth – Fishbourne route can accommodate those travelling with a wheelchair or mobility scooter and our trained port operatives and crews will be on hand to assist you. Alternatively, Hovertravel will accept all Wightlink tickets. You can also call our dedicated Assisted Travel line on 0800 093 8236 to request further help.
  • Pushchairs and prams: Still permitted but in some cases, they may need to be folded and carried. Our teams are always happy to assist so please ask for help if you need it.
  • Bikes: Will no longer be permitted unless they can be folded and carried. This is due to the narrow gangway and steep slope, which are harder to navigate in poor weather.

Customers travelling with bikes are recommended to use the Portsmouth- Fishbourne car ferry service. Hovertravel will also accept Wightlink tickets if that’s more convenient for your journey.

Timetables are available at wightlink.co.uk/timetables. For booking help, call 0333 999 7333 (Mon–Fri 9am–6pm, weekends 9am–5pm).

There are no changes to boarding or disembarking at Ryde Pier Head.

Why is this necessary?

The Portsmouth Harbour North End berth is the main gangway for all customers boarding and disembarking at Portsmouth Harbour. To ensure it continues to remain safe and reliable for the future, we’re carrying out some essential maintenance.

As part of this work, we’ll be replacing the pilings – these are the large supports that sit at the edge of the berth and extend down into the seabed. They play a crucial role in absorbing the weight and pressure of the FastCat during berthing, helping to protect the berth from damage.

We’ll also be replacing the wires that allow the gangway to be safely raised and lowered.

FastCat Toilets

While we’re using the North End berth at Portsmouth Harbour, we’re unable to empty the sewage tanks on our FastCats in the usual way. Normally, waste is pumped directly from the vessel to the Harbour’s sewage system. However, during this period, we need to berth at the Camber layby (Portsmouth Car Ferry port) and use a road tanker to remove the waste.

This process must be carefully timed to avoid disrupting FastCat sailings and car ferry operations. To help us maintain the timetable, the toilets onboard the FastCats will remain closed and only available to any customer with a medical condition or in the event of an emergency. Just speak to a member of the crew, who will be happy to help you.

Toilet facilities at Portsmouth Harbour and Ryde Pier Head remain open and available for customer use as usual.

FastCat Refits 2026

To keep our vessels running smoothly and safely, we carry out a scheduled annual overhaul – and that time has come again. Over the next few weeks, you might notice equipment being stored and used around the FastCats, including areas you pass through when boarding, disembarking, or while seated onboard.

These refits are an essential part of maintaining the high standards you expect from us, and we appreciate your understanding while we carry them out.

Need Help with Your Booking or Have a Question?

If you need any help with your booking, our friendly team is here for you. You can call us on 0333 999 7333, or our dedicated Accessible Travel line on 0800 093 8236.

  • Monday to Friday: 9am – 6pm
  • Weekends: 9am – 5pm

We’ll be happy to assist you.

If you have any questions about the maintenance work or improvements at Portsmouth Harbour, feel free to email us at [email protected].