At first, the roof and walls were supported by props but surveyors found they too were in poor condition and the better option would be to remove them and construct a new terminal building.
A decision was made to remove the roof and reconstruct the supporting columns. In doing this we renewed this whole section of pier and were able to refurbish the interior.
We faced a choice. We could close the FastCat route during this major redevelopment or come up with a new way for customers to access the berth. We decided to keep it open, build a new waiting area on railway station premises and guide passengers to board the catamarans using an alternative outdoor route. Unfortunately, this involved 20 stairs.
Customers with heavy luggage, prams or mobility scooters temporarily used our vehicle ferry service instead and extra staff were engaged to help customers who had difficulties with the stairs.