Revised timetable extended

We will be answering amendment requests in order of sailing date to make sure we respond in time for your journey

As a result of technical issues on our largest ferry, Victoria of Wight, we have extended our revised timetable until Tuesday, 13 July 2021. We are incredibly sorry for any inconvenience this may cause you.

Engineers have carried out a full investigation of the issues surrounding the mechanical failure that affected one of the engines on board and identified the repair work that needs to be done. We have taken the decision to keep Victoria of Wight out of service to ensure that work can be completed in time for the school holidays. Our engineering team are working hard to address the problem and she will return to schedule as soon as possible.

The Portsmouth – Fishbourne route will continue using our St Clare and St Faith ferries during this period.

How you may be affected

If you have tickets booked to travel between now and 13 July and you have been affected by the revised timetable, we will be contacting you directly. Your booking will be moved to a different sailing and you will have these options:

Contacting us

If you are booked to travel on an affected sailing, we will be in touch with you directly. If you’d like to change your booking, you may be able to log into your account online and amend your sailings there, subject to availability. Please note, if you can’t amend your booking immediately after you’ve been notified, please try again in a few hours whilst our team are working on moving other customers.

If you need to contact us about any changes to your booking, please see below. Our colleagues are doing their best to support you and, as you may expect, our phone lines are already very busy so please be patient and wait for us to contact you about your sailing.

Wightlink ferry, St Clare on the Solent with the Isle of Wight in the background

My booking was made through a ferry comparison site or on my behalf by a tour operator or a travel agent

If you have booked with us using AFerry, Ferrysavers or Direct Ferries or if your booking has been made on your behalf by a tour operator or travel agent, you will need to contact them directly in order for them to make changes for you.

Wightlink's ferry at the port in Lymington

I have booked directly with Wightlink

If you made a booking directly with us (i.e on the Wightlink website or over the phone) please use the links below.

Change your booking online

Change your booking by contacting us – please select ‘All other bookings’

Take a voucher or ask for a refund – please select ‘Any other booking’

Cars leave Wightlink ferry

I am an Accommodation Partner, Business, Coach, or Freight customer

If you are an Accommodation Partner, Business, Coach, or Freight customer please use the links below.

– Change your booking online via your ‘Agent login’ or your ‘Business customer login

Change your booking by contacting us

Ask for a refund

– You can also call the Business Hub team on 023 9285 5260 for help with your enquiry

 

Frequently asked questions