Make sure you have a good internet connection on whichever device you’re using.
If you’re using an Alexa device, make sure you have ‘enabled’ the Wightlink skill – it won’t work without this. See the how-to guide above to find out how to do this.
If you’re using an Android phone, make sure your Google Assistant is turned on. Check this by opening the Google app, tapping ‘more’ in the bottom right, hitting ‘settings’ then ‘Google Assistant’. Then tap ‘assistant’, scroll to the bottom and click on ‘Phone’ under ‘Assistant Devices’. From there, you should be able to switch Google Assistant on and off with the first option.
If you’re still struggling to get it to work, get in touch with us on social media on either Facebook or Twitter.