Are the ferries running on time and how will you notify me of delays or cancellations?

Normally we will notify you using the email address or phone number you gave us when you made your booking, so make sure your details are always up to date.

If you don’t have a booking for a specific sailing (e.g. because you have a season ticket or buy tickets on arrival) you can also stay up to date with our service by downloading the Wightlink App or by joining our WhatsApp Service Updates channel. Just scan the QR code on the Contact Us page of the website or from the posters in our ports and onboard our ships.

Sometimes we can’t let you know in advance about delays at short notice. You can still see the position of our ships and our service updates.

Even if our service is delayed make sure you arrive on time, following the check-in rules on your ticket. Delay information is only a guide based on the best information we have at the time and the length will be different for every sailing as our team work hard to reduce the delay.