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Frequently asked questions

I can’t login to my account – what’s wrong?

Check the email address you’re logging in with first. Did you register with another or previous email address? Remember, if you’re a Multilink Pass holder you must log in with the email address used to purchase the pass originally. As two people can register on a pass this may be someone else’s account.

Check your password next. If you want to, you can reset this by entering your email address only and then clicking on ‘Reset Password’. You’ll be emailed a link that lets you change the password.

If you’re a Multilink Pass holder or Season Ticket holder and you’re not sure you have an online account set-up yet you can complete the Set up your Multilink and Season Ticket online application form and we can check your account and get you started.