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Frequently asked questions

I don’t need my Multilink Pass anymore; can I get a refund?

We can refund 75% of the value of any unused journeys as long as you apply for a refund up to 30 days after the expiry date of your pass.

Refunds of Passes are processed by the Contact Centre by email using the Contact Us page online or in writing to Contact Centre, Wightlink Ltd, Gunwharf Road, Portsmouth, PO1 2LA. Letter and email must include full name, Address and Pass T Number.